Horrible follow-up. I've had to call multiple times for someone to call back and help with issues. Currently, water comes out of my cpap mask and into my nose while I'm sleeping. I called a week ago, and still no response. read more

Having been totally disgusted with HME, I was referred to Rotech. Their ENTIRE staff is amazing, completely customer focused while providing the most up to date equipment. I have 3 pieces of equipment from them. The RT's are amazing, their manager has bent over backwards when transitioning from HME who had already billed Medicare for the month. Sonya was my first point of contact, along with the amazing manager Eric. Bivian has had the most contact with me. My only issue is that my cpap machine has a flaw.....not their fault, replaced it once, but am having the same problem. I did contact Resmed, the manufacturer. Biviane has not had a patient with this problem on this machine, however it has multiple complaints from patients on Mycpap.com. Again this is NOT Rotechs doing..............they have already provided two of the resmed 11. We are between a rock and a hardspot as I just want a machine that doesn't have this problem. Nor sure how we can figure this out as I have had to reply on just oxygen at night. I do feel confident they will do whatever they can to help me. I do NOT understand some of the bad reviews a few have posted......if you want a pure garbage company with antiquated equipment and rude employees who tried to coerce me into unethical private pay for the same month medicare paid.....then look at HME. You risk your life with them. I have three providers that each prescribed different home medical devices...............they all appreciate the customer concern Rotech provides their customers. read more

The staf is excellent compared to the experiences we have had in this industry. We actually enjoy dealing with them!

I anticipated facing a rough time with bureaucracy when the oxygen generator on my CPAP therapy equipment stopped working after a half-dozen years or so. I called Rotech in Albuquerque and was really, really impressed with their friendly, professional service. They had a new machine tagged and waiting for me by the time I got there, and they went with me out to the parking lot and loaded it in the car without me even asking! No bureaucracy. The only paperwork was signing the receipt. I was out of there in five minutes flat. Very friendly. Very professional. I would recommend them in a heartbeat. Good job, Rotech Dennis V. read more

Make an informed decision. Azleah will change your prescription for DME because she says, "she knows what the insurance will pay for". She lied that the order was submitted twice, she even offered a reference number. The order was never submitted. They never made a single call to me. I had to call every time. I finally called back and spoke to the manager, Eric. Laid out the entire scenario and requested a call back with resolution or update if not resolved within 24 hours. He stated, "I can't, I have PTO. Let's forward you on to a different provider." Find yourself a company with integrity. You can see the Better Business Bureau rating and reviews. This is not a one time event or isolated experience. Update: I reached out as requested and have had no response in 2 weeks. They add this to make people think they are a legitimate business. read more

Rotech - Medical Supplies Near Me - Albuquerque, New Mexico

Scheduled appointment went well. Follow up not so good. Called twice speaking to two different people who both promised to have the respiratory therapist call me back...never happened. read more

Honestly we were concerned about this company when we read all the bad reviews. Looking at other companies ratings it seemed as if no one was good. We decided to try them anyway and we've been glad ever since. The office staff was friendly and professional. They answered all our questions. Then we met Hector. This young man was just wonderful. He was so polite and so friendly. He took the time to explain everything. He made sure we both understood all of the oxygen equipment. Hopefully Hector stays there because he is an asset to this company. Again, we would recommend them as a good company. read more

Do your homework!!! This company is a complete "clown show"!!! Customer service and the sleep center call center is located in a 3 world country. I have never had such terrible service!!! The head clown Eric is rude, nasty and very unprofessional. Read their reviews. They had a "D" with the BBB. Now they're not accredited at all. You will regret every day if you choose to use this company for your CPAP needs!!! read more

We did not choose this company and actually had never heard of it prior to them being assigned. My husband was discharged from the hospital with home health and oxygen. The initial delivery was timely and tech was pleasant but the casual handling of the small tanks and seemingly little concern about where we put them until we asked (we have worked in healthcare and unsecured tanks are a big deal). His oxygen demands increased and we needed to supplement with the tanks even with a concentrator. When we got an order for a high flow concentrator we were almost our of tanks so when the delivery came we asked if we could have tank replacement and were told there was a tank shortage and that the 5 tanks were part of our "inventory" and somehow that would mess things up. He finally agreed to exchange 2 tanks. We then ended up with Hospice and another DME provider who was excellent. When my husband passed I called them to pick up their stuff and was given the recurring message that they were in our area on Thursday and Friday only and that was it! I asked about "tank shortage" and surely they would want them. No way. Pickup finally occurred on Thursday and he did have a cart this time. The final straw was last night when I received a text message from them inviting me to visit their store and purchase a portable oxygen concentrator and get 50% off an accessory. Interesting that they told us they didn't have any in stock! read more

I am very pleased with the service I have received from Rotech. The customer service folks have been great in answering my questions. The delivery staff have also been very accommodating and professional. read more

This company has been providing oxygen supplies for my husband for nearly 10 years, ever since he has had to have oxygen with his CPAP and supplemental during the day. For the entire time, he has had his oxygen tanks replenished whenever needed (they will come to the house to deliver only four or more tanks), and the delivery guys have ALWAYS been at the house between noon and 1:00 p.m. on Wednesdays. Except today. The office called Hubby yesterday to determine what, if anything, he needed for replenishment, and he told them he needed five (5) small tanks only. Today, he waited from noon until nearly 3:30 p.m. for the delivery and the delivery guy had on his records that he needed five small and two large tanks. This complaint is primarily about the office staff at this business. My husband is a VA patient, and as such, he HAS to use Major Medical, as they hold the contract with the VA. EVERY TIME when Hubby calls their office, he first has to press '1' for VA patients, and then listens to the phone ring and ring and ring until he can leave a message. Today, his message wasn't answered for almost two hours. The office staff can't seem to get orders correct. The change in the delivery time today is due to "a change in the way they are doing things." We wonder why the customers weren't notified of this change, rather than sitting home, losing several hours worth of work (we operate a small service business out of our home). It would be a simple matter for the caller yesterday, when she called to ask what he needed for replenishment of his supplies, to advise him that the delivery times have been changed and that the delivery wouldn't be made until after 3:00 p.m. We get the distinct feeling that the office staff, which seems to turn over rather frequently, doesn't really care that their customers might be inconvenienced or otherwise disturbed. We are definitely hoping that the VA will change suppliers the next time the contract comes up for re-bidding. read more

Major Medical is just like all other corporate DME provider. They inflate bills with charges like $20.00 a month for PAP Modem rental for a device that is a built in part of the machine. They are not ethical enough to be used car salesmen. Run, don't walk away. read more

I used to think this was the worst company in Albuquerque. I understand they are getting paid less for necessary services like home oxygen delivery but that is NO EXCUSE for such lousy customer service. Is it really so much to ask that you call to arrange a delivery with a 2 hour window? What about calling your next delivery to let them know you are on your way? Common courtesy things that could make your business world class like you advertise. While we're at it, how about hiring people that can read. The harassment, and that's what it is, of my spouse for paperwork from her doc about her DME is so bad, I'm considering BBB complaine as well as DOHNM and Medicare. Just need to find the forms. If you have a choice, DO NOT USE this company. read more

As a disabled veteran, Major Medical provides my supplemental oxygen supplies. I have received outstanding service during the seven years I've been on supplemental oxygen. Occasionally I've had to call for assistance or information or to discuss an issue with a supervisor. I've always met with rapid response time and quality equipment. If I need something extra, like a portable oxygen concentrator for a trip, they gladly make arrangements on a short term basis. Highly recommended by me. read more

My husband gets his oxygen supplies for his Cpap machine from Major Medical thru the VA. They are an excellent company. They call to see if he needs supplies and come on a regular basis to make sure the concentrator is working correctly. The employees we have dealt with have always been very helpful and courteous. This company is a joy to work with unlike the company HME specialists I am required by my insurance company to deal with to get my sleep supplies for my Vpap machine. Even considering changing insurance companies so I can get my supplies from Major Medical. read more

I have had so many problems with Major Medical I barely know where to begin. I have sleep apnea and it has been determined that I also need to use an oxygen concentrator. A few months ago I received a letter from MM saying that they would be coming to pick up my concentrator. They did, but I also alerted my doctor who made them turn around and bring it right back. So yesterday I get a letter from MM saying that Medicare may not pay for my concentrator because "we do not have current face doctor visit documentaring you have a chronic condition that requires oxygen and that alternative treatments have been considered." I've seen my sleep doctor twice this year already and she ordered another sleep study to veryify my need for the oxygen. This makes it especially frustrating to get this new letter. I called Medicare and MM never billed them for the concentrator. Called MM back and she told me I'd have to see my sleep doctor AGAIN for documentation. This is so upsetting to me that now my heart is racing. I've already had one heart attack this year. I don't need another. I would advise staying as far away from this company as possible! They are highly incompetent and have no idea what they're doing! read more