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    J & J Auto Service

    3.0 (4 reviews)

    Services - J & J Auto Service

    Routine automotive maintenance

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    Bob Allen Motor Mall - Small paint imperfection. It's been painted now, but took two years to get it done.

    Bob Allen Motor Mall

    (25 reviews)

    This place doesn't seem to know to communicate with one another or customers for that matter, and I…read morewould never try to do business in the future. After agreeing on a price on a car they had listed... They (Courtney) Said the car was in the shop and she would notify me the minute it was out. I called back every other day for almost two weeks, stopped my search of looking for other cars, ect. Not only did she not call me back when the car was out of the shop, she stopped returning my calls at all. I found out from another person at the main number the car was returned from the shop a couple days before, and they would no longer honor the same price, They want it almost $3,000 more, even though I told them who I spoke with. Was told again by Courtney she would talk to her Manager and another promise to call back, but never happened either. In the end, I'm glad I didn't purchase a car from Bob Allen motor Mall because looking at the reviews, there's a lot of unhappy people with their vehicles, and faulty warranties. Some things are a blessing in disguise.

    All's well that ends well. I mean, sorta…read more This has been a two year (almost to the day) journey that honestly should've taken two weeks. Max. I bought a new vehicle at Bob Allen. I noticed a paint imperfection on the lot the day I bought it. Everyone there agreed that it needed to be repaired. Pictures were taken. Assurances made. And yet, this nightmare went on for two long years. Keep in mind that this is a warranty job. The car was new. But every time I spoke to someone, they passed it on to someone else like a crazy game of hot potato. Think for a moment. How many people do you know by name at your dealership? One? Probably none. That's the way it should be. I shouldn't have to worry about who is who at the dealership. But, during this ordeal, I talked to Austin, Hannah, Tim, Thomas, Steve, Lauren, and even that curmudgeon Brian. You all, it shouldn't have taken two years to fix the paint. I shouldn't have to talk to that many people over two long years to get a warranty job done. I'm not sure how that many people can drop a ball but I'm proof positive that it can happen at Bob Allen. The two year trial is finally over. They did what appears to be a good job with the paint (thanks, Steve). But now, after having gone through this, I have to wonder if they'll honor their Bob Allen Allegiance Lifetime Powertrain Warranty should anything go wrong in the future. I like the car I bought. It's quick, nimble, and reliable. I just wish the dealership could've been the same. Here's to hoping the future relationship with them is better than the past.

    J & J Auto Service - autorepair - Updated August 2026

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