Absolutely outstanding service! I cannot say enough good things about our experience.
Our original flight to Jamaica was cancelled after they had already dropped us off at the airport, and we weren't able to get another flight for four days. This shifted our entire vacation, and they made it incredibly easy to rebook both our second ride to the airport and our return pickup for completely different days.
At one point, after our original flight was cancelled around 3 AM, I texted to see if they could possibly pick us up from the airport. They responded immediately and offered to come get us. Although we ended up making other arrangements because of the wait, I was so impressed by how responsive and willing to help they were -- even at 3 AM!
Our return trip brought even more delays and another cancellation, with our pickup changing from 2 AM, to 7 AM, and finally to 10 AM. There were MANY texts back and forth throughout this trip, and they were always responsive, patient, professional, and accommodating.
On top of the exceptional communication, they were always on time, and all three drivers we had were wonderful -- professional, friendly, and a pleasure to deal with.
They truly went above and beyond and made a very stressful travel situation so much easier. We will absolutely use them again and highly recommend them. Truly five-star service! read more