I was there today around 3:30 I would not return I went to get something printed line I always do…read morebut the man working there was so rude He said they don't print the size I wanted never have and I was there Two days ago and yes they did On top of that he called his friend over to mock at the art I wanted to get printed and talked in another language in front of me I found that very rude so I printed somewhere else and saved my money I understand why this place is always empty can't wait till they close down too

I visit Staples at Argentia Road/Winston Churchill on several occasions and have found the staff…read moreobliging and friendly. I have to give a shout out to Anthony who was at the cashier desk this afternoon as he was so kind and helpful. Last Fall when I needed assistance with finding pocket file folders, Anthony went out of his way to help me and get me the product I required. Accolades to Anthony and I hope your Manager knows what an efficient employee he has in you. Thank you Anthony!

I ordered two hand cleaners for pickup at this store. Got order confirmation and pickup email…read more Received notification from my credit card company that two pieces were billed. Arrived at store but only one piece in my order. I asked for the second bottle of hand cleaner. The cashier went away to inquire with someone else. He returned with an unknown lady who immediatly got nasty saying I did not order two items. I showed her the original order and the pickup ready notice. She told me the Bill of Lading in her hand was the actual order and it said 1 piece ordered. I went to this store trying to be a good customer. I asked the original cashier (AJ) to explain what were the circumstances that led to this point. The second employee (lady) started yelling at the first employee (AJ) and told him to the leave the area. I asked the second employee her name and position and she got even more evasive ut argumentative. I asked if I could photograph her nametag so I could identify her as I wanted to be able to recall later. This caused a third staples employee (leaving to go home) to join in and start yelling. The second employee later identified as Abir kept bullying me to accept the incorrect order or cancel it because it is not her fault that Staples cannot fulfill online orders. She said it is a different company division and cannot do anything except cancel my order. At this point I turned my phone on record to capture the conversation accurately. I telephoned Staples Canada from the Heartland store to find out what is the status now? The customer service for Staples Canada seems to be in Morocco (Tangiers) and they promised to escalate my complaint to a Manager for resolution. I also promised to raise my complaint through Yelp, Reddit, and all forms of social media so that the customer experience improves up to the level of common courtesy for Staples Canada store #38. No customer (or employee) should be exposed to this level of bullying or misinformation. We all make mistakes, how you hande it makes you a leader.

Reviewing a chain shop like this, especially a big box chain shop, makes me wonder if I should be…read moreusing a template of some kind. The stock will be mostly the same from store to store, the staff turns over with a certain regularity so you might have a good person helping you, and you might. You might find a really good value, you might pay more than you'd pay somewhere else. You might lose your soul, you might find redemption. On the plus side, they have a great selection of printer cartridges.

I had a disappointing experience at this Staples location. The staff used my USB to print my…read moredocuments, and I accidentally forgot to take it when I left. When I went back the next day to ask about it, I was told it wasn't there. I was hoping for a little help checking around or confirming, but the manager was not very willing to assist and even stopped the team from helping me look. I'm sharing this so others remember to double-check their belongings before leaving. I really hope the customer service improves, because a little understanding and support would have made a big difference.

Hello I am writing to you regarding store # 265 in Milton,…read moreOnt. I took my computor in for repair. I was thoroughly impressed with the service I received. They were very prompt in answering questions, the repair work and the time it took to repair. I would like to commend the manager Leo Mia and his team of experts. Brandon Hempel, Tim Lister and Steve Koves, for their professionalism, customer service and knowledge. It makes wanting to go back there for any of my needs a pleasure. Even while I was waiting for last minute changes, other asscociates approached me to make sure I was taken care of. If your company has not yet or plan on going on Undercover Boss, i recommend going to Milton Ont for the episode. I'm sure those gentleman will be able to show you the ropes with no problem. I do hope they get some type of recognition for their expertise. I will with no problem recommend Staples to all of my friends. Word of mouth goes a long way.. Thank you for your time. Deb Heroux

I needed business cards printed and was originally headed for Staples and had looked into…read moreVistaPrint, luckily I stopped here instead! Taz was helpful, professional, friendly and gave me a great deal on premium business cards. I dropped by on a Thursday afternoon and my business cards were ready by Tuesday morning! I now have the best quality business cards at my office I like supporting local small businesses and as I am starting my own self employment business, I will definitely be coming back here more often. It's at a convenient location (in the Meadowvale Town Centre complex) and the staff is great. This is a FedEx depot too, so you can send out/pick up shipments here. I noticed that they have some printing solutions and I definitely want to be one of those families that go to Disney with custom printed t-shirts If you need any sort of printing services done, stop at The Ink Factory and ask for Taz. You'll be glad you did!

We needed to do passport photos early morning to be on time at passport services office. The store…read morewas opened at 9:00 am sharp. Photos have been done quickly and with good quality. Thanks for great service!