Needed something fast and high quality. These guys were the best and super easy to work with…read more Highly recommend !

Ordered some 12x12 pages for a scrapbook I am making for my sisters bridal shower since a lot of…read moreguest were out of town guest and made digital pages. Was a super quick turn around and the QUALITY of the pages are amazing!!! Also had great customer experience when trying to figure out pricing and what I exactly wanted. Prices were also super fair for the amount I printed. Super excited to display them and will 100% be using them again for other print needs and recommending to others as well!

Had to get a paper bound for a class at MTSU. brought it on a flash drive to print and get spiral…read morebound. Nakeisha was the employee who helped me. She went above and beyond helping with spacing issues when converting from word to pdf. She was so patient and kind, working with me until everything matched. She was juggling other customers, the phone and other print jobs! Thank you!

Will turn you away with Amazon returns repeatedly and be just generally unpleasant. Took 3 tries to…read moreget mine taken and then they refused to give me a receipt so I don't even know if I'm going to get my refund.

I've been using the FedEx and the USPS in Brentwood to ship packages for years, only to face the…read morehassles of understaffed locations with long lines, inefficiency, and unhelpful employees. And then I happened to be in the Green Hills vicinity with a package to mail. I knew there was a UPS store on Hillsboro Pike near the mall, so I gave them a try. Oh my goodness, what a tremendous difference between them and everyone else in the business!! I walked in expecting the same disappointment that I've experienced so many times with FedEx and the U.S. Postal Service. There were two customers being helped by two employees. I didn't have much tome, and this could take forever because there will inevitably be an issue with BOTH customers that takes 20 minutes to resolve. That's how it's always been in my experience. Suddenly, as I approached the counter, a third employee emerged and happily took care of me at her register. But surely there will be some sort of issue with my package, or a delay, or a poorly trained employee that turns a simple package drop off into some sort of saga, right? No!! Absolutely no saga!! She had my package checked in and was handing me a receipt in 30 seconds. It was literally 30 seconds from the start to the finish of the transaction!! I was stunned! Thank you, UPS in Green Hills, for a painless and effortless experience far beyond any other way to ship packages in Nashville! I didn't know such a thing still existed.

Nice people but need to train their employees better--I was completely misadvised by one of the…read morein-store employees and ended up spending $100 extra for a service I didn't receive, and the managers won't provide any sort of compensation/refund. Not the end of the world but buyer beware!

Cheap cheap cheap. This store charges you 1.50 to print off a shipping label. The store is a…read moremess and the employees are worthless. Avoid!!!!

Ive been to this location multiple times and mostly everyone is friendly but I wanted to highlight…read moretheir employee Taylor who helped me ship a very special package to a family member. She answered all my questions patiently and thoroughly even though they were closing soon and helped me get my package all together so it would arrive on time for my brother. I was super grateful for the extra care she took and wanted to note that it made my day!

This FedEx Office location is astonishingly incompetent…read more I ordered a print job online to save time -- the first attempt was done incorrectly, despite clear specifications. When I followed up and gave them a second chance, they cancelled the order outright with no explanation. No call. No clarification. Just cancelled. The staff are slow, disorganized, and seemingly uninterested in resolving problems they create themselves. This isn't a one-off mistake -- it reflects a complete lack of basic operational standards. If this store is unable to handle routine print orders accurately, it shouldn't be offering online ordering at all. At a minimum, the regional manager needs to investigate this location, because whatever oversight exists here is clearly not working. I would strongly advise anyone with time-sensitive or professional print needs to go elsewhere.

The guy we with the glasses beard and mustache was really nice to me i really appreciate his…read morekindness he went above expectations thank you

This is one of the best if not the best UPS Store I've ever used. My wife and I both work from…read morehome and we often need to get presentations printed and bound. The employees are always helpful and fun even when things are a little busy and stressful. They do a great job. This last time in (a little before Christmas) the store was busy and my wife needed some things turned around quickly. I offered to go pick up the packets they were putting together. Both Taytianna and Courtney were a huge help! Highly recommend!

Follow-up to previous post. Visited the store to talk to the manager, Parrouch who was walking in…read morewhen I was leaving. Tried to explain that the previous confrontation was his responsibility, that he misunderstood something because he was on the phone at the time. He began almost yelling at me in the parking lot, in front of other customers. Using at least one cuss word. In both cases, Parrousch acted impulsively and inappropriately. In short, he has the EQ of a nine year old. He is just not suited to be a downline employee, much less a manager. Would recommend you avoid this location unless you are fond of confrontations. If I had been as impulsive and attacking as Parrousch, would've ended up in a fist fight. He outweighs me by about 40 pounds.

We had such a great experience at the FedEx on West End, and it was all thanks to Marshall! From…read morethe moment we walked in, his energy was radiant--seriously, this guy lights up the room. You don't always expect to leave a shipping errand with a smile on your face, but Marshall made that happen. He was kind, attentive, and incredibly helpful. We had a few logistics questions, and he handled everything with ease, patience, and even humor. You could tell he genuinely cares about helping people--and that kind of service is rare. FedEx, if you're reading this: give this man a raise! We'll definitely be coming back to this location, and honestly, it's because of Marshall. Thank you for making our day brighter. We love you, Marshall!

What went well is being able to add cash to my FedEx Copy Card. The copies are good. The ability to…read moreprint be emailing is amazing. What didn't go well is the copies were a little higher than my balance. I asked to add to my balance by using my debit card because the printer does not allow you to change payment types while you are in the print cue. The printer stopped me because the balance was not enough. The clerk said they cannot add to the balance using a debit or credit card. I believe both options should be updated. When there is an issue with the payment it should be allow you to update the payment types while I read of having to log completely out and start over. Also at least a debit card should be allowed to up date the payment balance as a business feature.If they weren't low staffed today I believe the customer should be checked on to see if they were able to print their copies.