Great people. They do a wonderful job with watches. Prices very fair. Watch repair person is very…read moretalented.

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

Legit service via mail. No problems, quick turnaround…read more Thanks. I took a chance, and leave reviews to help others feel comfortable.

I was initially hesitant about working with Vertzpro entirely through the mail, but I decided to…read moretake a chance. I'm glad I did because their service is excellent. I mailed them my Apple Watch to have the glass screen replaced. They did a fantastic job and sent it back to me within a few days. When I received it, I was so excited because my repaired watch looked brand new. Highly recommend this company!

I love Park Jewelers!! They have always been super nice when I've gone in and are always helpful if…read moreI have questions regarding any pieces I bring in. I would highly recommend them!

Tony and Demetri are amazing. They take care of you, according to your needs. Money have AMAZING…read morejewelry. I thank them for making my wife's wedding ring and many more accessories. Kyle

I almost have tears in my eyes as I write this. Ken's is probably going to be my jeweler for life…read more Not only was the staff extremely helpful and attentive to my needs but they were quick and knowledgeable even to provide suggestions as to starting my own gold collection to pass down to my children. When I was born coming up on 30 years ago in a hospital in New York my mother bought my father a gold necklace which I've worn every day since he died 15 years ago. When my daughter came into the world I had already decided I wanted this chain to be passed down to her and any other children my wife and I have in the future. Imagine how it felt when she jumped on my neck and broke it. It was a struggle finding people in the local area of Kissimmee who can work on gold but the moment I stepped into Ken's I was taken care of, and after Luis looked at it, I was even taught about the casting process this 29 year old chain went through all those years ago. When I picked up my chain I was in awe. Not only was it repaired, but it was polished, and has never looked this good! I'm over the moon about Ken's and you should be too! Ken's isn't going anywhere any time soon so you all should definitely check out what they have to offer and for their top notch service and repairs! Luis is the MAN! he will get you right!

Great service. Friendly staff. Fair prices. Amazing work!…read moreSeveral of my friends and I have used this wonderful jeweler to have our rings resized. They have a fair estimate and turn around time. Once, I accidentally left a ring that was being cleaned and they were so great to have it waiting for me the next day. I didn't have any proof or receipt, but they took great care of me. They can also cut off a stick ring and put it back together like new.

I'd yanked my necklace off a few months ago and have been waiting to get it fixed. I saw the…read morereviews on yelp and decided to stop by. I asked if they can fix my clasp. The lady behind the counter said "sure" and in 3 minutes, had it fixed! WOW! Talk about fast. They were so nice. I was in shock. I didn't even ask their names. I know I'll be back. So grateful to them for fixing my necklace!

They did a great job sizing my watch, they were quick and pricing was fair as well I'll definitely…read morebe back.

These folks are great! Two watches serviced there & both were 'spot-on'!…read more I feel fortunate that I have this fantastic service capability so close to home!

I can't say enough about this business! I called to make an appointment to drop off my Rolex for…read moreservice. I figured it would be sometime in the future, but she told me that I could bring it right then. It was almost their closing time, and she told me that they would wait for me to get there. I arrived right at closing and dropped off my watch, they were extremely friendly and explained the pricing, which I found reasonable. To my surprise, I received an email two hours later, hours after they closed, explaining that my watch had several aftermarket parts that I was unaware of. When I picked it up, they explained in great detail all the issues they found, which prevented them from working on it. I called the dealer I bought it from, and they gave me a replacement watch, fortunately. I would have never known the issues with my watch and had the opportunity to exchange it, if not for Southeastern Service Center. To top it off, they didn't even charge me. There are still great people, and great businesses, in this world. This is absolutely one of them!!

Was able to accommodate a rush order quickly. Quality work and courteous service. Very reasonably…read morepriced for the solid craftsmanship.

Excellent service quality work very personable and friendly. I would highly recommend OC shoe…read morerepair. They are awesome.

Simmons is a great place I would 100% recommend to anyone for all of their jewelry needs. Me and my…read moreboyfriend were looking for a chain for the pendant his mother made me (Blessing in disguise by Melissa Rovner) and we found a 18k gold chain of my dreams at Simmons. The only issue was that it was slightly too long for my liking. So they offered to add a hoop chain at the length I wanted so I didn't have to get rid of the rest of the gold. They did this at no extra charge, going above and beyond. Because of the interactions I had with the lovely employees and owner I decided to take a leap of faith and leave a family heirloom my grandmothers engagement ring she gave to me. Unfortunately it was missing a diamond whe it was gifted to me and needed repair. When I came back to Simmons to pick up my chain and ring both pieces looked amazing and were exactly what I wanted. I was so happy with the result I left some more pieces. 2 rings that needed resizing, a broken chain that needed repairing, and a gold bracelet that needed a couple links removed. I came back about a week later and once again everything looks amazing!!!!! I cannot express how amazing and personable the employees of this shop are. They made me feel so comfortable during the entire process of leaving my family heirlooms to get a bit of a make over. Not only that they are reasonably priced and very trustworthy people you feel like you're leaving your pieces with people who care. I cannot recommend this place enough! Thank you Simmons

I went into Simmons Jewelers to get a highly sentimental, broken gold chain mended. Robin was…read morereally nice and the drop-off process was really quick. Unfortunately after a few weeks of going in and learning that my chain was not ready, they texted me to say that they lost my chain but I could go in and choose another one. My heart was broken but Hannah was really patient and helpful in finding a similar chain and I chose (and paid) for a pendant to go along with it. A couple weeks later I moved to another city when I got a text that they found my chain, so drove the 4 hours round-trip to pick it up. They did a good job, were still friendly and waived the $25 mending fee. Things happen but customer service makes all the difference! I'm thrilled to have had a happy ending by being reunited with my gold chain.