I took my computer which was running Ubuntu to them to have Windows 11 installed. I provided a new…read moreversion of Windows. When I picked up computer I paid the bill, took the computer and left without testing it. Big mistake. When I got home and turned it on there was no keypad or cursor when I was in Windows. I took it back and was told that it was missing the driver and they hadn't been able to find it. I gave them the email and number of the company that manufactured the computer which has the drivers on its website. Today, I called to check status and was told no one had gotten back them. I asked them if they were going to be able to get it working and the guy I was talking to started going on making excuses and hung up on me. I called back and asked to speak to the owner. I asked him why he had not simply called the company to get the info. He said the phone call would be too expensive since it was a Chinese number. I told him I had an internet phone with low rates and that he could use it to call. I also told him I was disappointed that they have given back the computer and charged me for installing Windows when he knew it was not fully functional. The owner's response was terrible. He told me it was my fault for buying a "cheap" computer from overseas and that I was lucky he didn't charge me for the 12-13 hours they had into it. I guess that he had forgotten that I had the original receipt that showed substantially less time. Not my idea of customer service. Caveat emptor.

Excellent customer service! They are knowledgeable and so accommodating. I didn't know what part to…read moreorder, but they quickly gave me all the info I needed to do so.

Great place to go for your computer needs. Fast friendly service. Very intelligent about the…read moreproducts they sell. Purchased two computers and antivirus from them. I would recommend them to anybody.

I originally went in with a broken macbook screen. 1 week later and over 500 dollars lighter it was…read morefixed... or so i thought. The team had obviously used faulty equipment or constructed it poorly or maybe both as now there was significant light bleeding around the screen. I returned it and asked them to do it again as this was unnaccptable for the price i paid. They did it offered me no partial refund and I returned home. As I opened my macbook not only was thier still light bleeding but now the macbook screen senor that detetcts when the screen is closed was broken. I explained the sitution to the them and they tested it and found out that equipment they use is faulty as my screen was missing a crucial piece. They gave me the option of a full refund but only if they reattached my broken macbook screen making my laptop useless which I couldn't afford as a student or a partial refund and a promise that they will put in an order for this piece and put it in free of charge when it arrives. Reluctantly I agreed still having hope that they would fix my macbook. Over a year passed and finally they told me that they can't get this extra piece and to basically give up on calling and emailing us asking for updates. Please do not get macbooks fixed with these people they are incompetent and clearly use cheap counterfeit machinery. My macbook battery life has been wrecked because of this nuisance. They may be good for small fixes like phone screens but anything substantial please avoid this place.

What in the world is going on here?! Employees are FaceTiming their Baby Daddy behind the cash…read moreregister having an argument for the whole store to hear. (I'm pretty sure they are the supervisor) Another Employee is jumping over the counter instead of walking around like a normal person. Our order was done yesterday night and we came to pick it up and they can't find it. (Happened to another lady that drove 45 minutes away) so we went are ran errands for 2 hours while they made our order again. We come back and they don't have it done and found our original order under some papers. Just wasted 4 hours of my day. There is so much crap and junk just laying around. No wonder they can't find anything. UNBELIEVABLE

Under staffed and shitting customer service. I asked to have a charger checked to see if it would…read morefor my smartwatch before I bought it because it looked like it might only work for Apple. He said I had to buy it before it could be opened. That's pathetic.