They are unreliable, made a wrong AC diagnosis, then a technician told my daughter that they were forced to do that repair or not to be paid, offered to share working notes which he never did. The technician did not put enough freon so they needed to come back, and without announcing, just an email saying: "our technician is at your door" They refused to accommodate to our working needs They wanted us to pay in advance, then requested bank info "for their files" and illegally charged my bank account. The bank reversed the payment A total nightmare to deal with them. They are not to be trusted read more

Jay came out to fix our heater - he quickly found the problem, but then thoroughly checked and tested the rest of the system inside and out to ensure that it was functioning correctly after the fix. I really appreciated that he took the time to teach me about our system, how it works, how to maintain it, and suggestions to make it more efficient. I took out a notepad and took notes! Jay was very kind and professional, we will be calling him again next time we need our HVAC serviced! read more

We first used J&T last summer (2019) to evaluate on my AC units that had stopped cooling. The diagnosis was the coil had a leak. In the interim, freon was added to the system. It was suggested that we wait until the winter to replace the coil as the prices would be lower. It seemed like decent advice. I wrote a 5 star review in fact. This spring, my other unit stopped cooling. J&T "looked" but didn't test the system. Again, the diagnosis was to replace the coil on this system as it too had a leak. I agreed to the change which cost approximately $2900 with taxes. Three weeks later, the system stopped cooling. I called J&T out to determine the issue. This time, it was a leak on the outside unit. Again, no test we're run to identify the exact location. The recommendation was to replace the entire outside unit. At this point, as you would expect, I asked if this could have been the leak in the first place. This is where things got nasty and totally unprofessional. Instead of agreeing and trying to figure out a way to help us, Jay asked when was the AC unit last cleaned and then began to blame me for the unit not working properly. After my wife sighed from his response, he then said he's not taking this and said he's done with us. We attempted to have a further conversation but Jay of J&T got in his truck and left. This situation could easily have been resolved with an apology and finding a way to work together. So, I had another firm come out and look at the unit. They found the leak which was indeed on the outside unit. He fixed the leak with parts and labor for $370. One last thing, the first unit that was determined to have a coil leak in 2019 was also tested by this other firm. It still has max pressure and running fine. Home Owners Needing Help with their systems: AC firms do have ways to test systems to find leaks. One way is to inject a dye and I suspect there are other ways too. These tests cost extra money of course, but it could save you thousands of dollars. read more

I highly recommend Jay with J&T Mechanical Heating and Cooling. I called him out for a tune up and concerns with high humidity indoors. He was responsive, communicative, friendly, knowledgeable, professional, and reasonable. He ran through the basics of how to properly care for and maintain our outdoor units, and the attic components as well. Definitely a good experience! read more

J & T Mechanical, I wished I had found this company earlier! Super job replacing my air handler. Excellent communication, timely service and fair pricing! Highly recommended!! read more

Our house in Hogan's Glen in TC is about 5 years old and for the 4th summer in a row we had issues with one of the units. Had used 3 other companies in the past with disappointing results so called Jay at J&T Mechanical. Jay responded quickly and when he showed up requested that I accompany him as he inspected the unit and the layout of the HVAC system in general. He made several suggestions on things we can do to improve system performance and also identified the current issue with the unit not performing. He cleaned the outdoor units and verified a leak (which we suspected) in the coil in the attic blower unit and added refrigerant to get the unit through the summer. We plan to replace the leaking coil this winter as prices go down. Overall I think Jay did a very good job, was very helpful and professional and would recommend him highly. Mike read more

My knowledge of anything mechanical is non existent. When I called Jay I was certain my HVAC needed a new flux capacitor, and I was prepared to hand him a bunch of money. I'm a pretty easy target. Jay quickly diagnosed the problem and took the time to explain to me exactly what was happening, and that my capacitor was still going to get me to 88mph. All joking aside, Jay helped me in a way that ultimately cost him money. Rather than sell me a maintenance plan, he told me what to do and when to do it. I typically dread service calls, because I'm somewhat at the mercy whoever pulls in the driveway, so today was very refreshing. I wish I could give him 6 stars. Thanks Jay. read more

Jay Winkler, owner, apparently tried to save us some money by replacing only what was essential but he cut too many corners. He replaced the condenser with a 3.5 ton unit and put a 2.5 or 3 ton evaporator inside a 4 ton air handler. He did not level the air handler and left it tilting several degrees, preventing proper drainage. The system is continuously overflowing into the emergency drain pan. No description of recommended follow-up service (such as leveling or replacing the air handler at first opportunity) was documented other than "watch for water". He was reluctant to return phone calls for follow-up service. When an appointment was finally booked to resolve the drainage problem he sent two kids (18-22 yrs old) who were not licensed professionals to perform a "routine seasonal inspection". The kids stated that it was normal for the air handler to drain into the emergency drain pan and did not bother inspecting the evaporator or primary drain. They stated that the only service needed was to replace the rusted drain pan. He did not respond to any further requests for follow up service. I know other families who have suffered similar reckless disservice. I believe the owner of this outfit should have his Texas HVAC contractors license revoked. I am in the process of filing a fully documented complaint with the Texas licensing board. The fine print in his contract states: "Buyer/owner agrees to arbitration before any credit card disputes or any bad posts are left via the Internet ... and releases seller from any liability from damages resulting from our work". I am spending this valuable time to document these abuses because I truly care about my neighbor. read more

Had to make a blind call to Jay the afternoon my entirely new A/C unit was installed. House wasn't cooling quickly enough (for me) and our installer wasn't available for questions. Jay was out of town (and I think on holiday) but quickly answered the phone and assured me it would take 24 hours for the house to cool down completely. He even knew exactly what house I was in and had it dialed down to the hour (kid you not). He was quiet, professional and empathetic to my stupid question and said to let him know if we ever needed anything else. After reading some reviews on Yelp and other sites, I have to agree that Jay is the man and understands what customer service AND satisfaction is. I highly recommend him for all of your HVAC needs. He's a ninja. read more

Would highly recommend J & T Mechanical. Jay is honest, knowledgable, and customer focused. Prices are fantastic, and he ensures the job is done correctly while keeping costs down. Should you ever have any A/C issues, I couldn't recommend anyone better. Thanks Jay! read more

Jay fixed the coil and compressor in our a/c unit. He did an excellent job, even fixing a problem from a previous repair, with no upcharge. Jay is quick to respond, took care of all the warranty stuff with the manufacturer, and for a reasonable price. We will call Jay again if we have problems and will use him to do the yearly maintenance from now on. I highly recommend. read more

Jay was amazing. If you need an honest AC guy look no further than J&T. Jay knows his stuff and he will get your AC running without fear of him selling you anything unnecessary. A real pleasure to work with I would highly recommend him for all your HVAC needs. I wouldn't use anyone else. Thanks Jay! Jay is worth 6 Stars! read more

Jay was awesome. Showed me what the issue was and how to fix it myself. Gave me a bunch of info that would reduce my electric use (things I could do on my own). I appreciate his honesty - I wouldn't have known I could fix it myself. Super nice guy. Had come highly recommended to me from others. We need more companies run by people like Jay. read more

WOW WOW WOW! Jay is absolutely incredible. The AC in our house shut down on Friday and we were expecting temps in the 100's. First I called my useless home warranty company and they said they could get someone out on MONDAY...that leaves me stranded in the crazy heat for 3 days but that was all I knew to do. Luckily my boyfriend found J&T Mechanical and even though they were completely booked, Jay squeezed us in and got the air fixed that same day. We had a meeting to get to when Jay was scheduled to come back with the replacement part so he said he would be happy to put it in anyway so we could have cool air that night if we just left the key under the mat. Who even offers that anymore?? By the time we got home that evening, the house was nice and cold and the AC was actually running more smoothly and quite than it was prior to the issue. As if that isn't enough, Jay even called and texted the next two days to check up on us and make sure that everything was still running properly and let us know that everything he does is guaranteed for a year after the service should anything stop working. Jay is unbelievably friendly, knowledgeable and quick. I would never recommend anyone but J&T Mechanical. Thank you for the awesome service! read more

This guy previously operated under a different business name. Affordable heating and cooling. He has multiple complaints and fines with the Texas department of Licensing. He installed an HVAC system at my home which was improperly installed and was fined by the state. He refused to correct the issue. However, I wasn't the only person and this wasn't the only violation. read more

I would highly recommend J&T Mechanical Heating and Cooling. Jay came to my house to take a look at one of our AC units that stopped working the night before. He was so kind to squeeze us into his day before the heat of the day took over. He was knowledgable and has great customer service. He even gave me tips on how to keep my heating and cooling units working well throughout the year. I love supporting small local business! I will keep Jay on my emergency list of contacts. Thank you Jay for being so kind and helpful. read more