TLDR: Highly recommend. Entire process and experience was fantastic. Alfredo was A++++. We had a 9 year old HVAC that was dying in 2023 and called out numerous companies to quote and diagnose for possible repair. We had to deal with a lot of salesmen-y type of people that didn't feel honest. Quoting huge numbers and telling us our AC was definitely going to die any moment. Telling us we had to buy these huge expensive replacements. We knew it was going bad, but the experience we had with the greasy salesmen techs made us decide to wait for it to fail before trying again to find someone good. It finally failed May 2026. I did my research again and found this company. The reviews were great but I was still really nervous because of our last experience. Called them out, fully expecting to go through the process of calling multiple people before finding someone. However, Alfredo was immediately different from the others. He is such a kind and personable person. What a great first impression. If you are able to ask by name, I suggest ask for Alfredo. He arrived exactly on time, too. He didn't feel like a salesperson at all. He felt honest and genuine. He gave us all of our options. From repair to full and complete replacement and everything in between. He discussed with us the pros and cons of each option. It never felt like he was pushing us one way or the other. It felt like he just wanted us to have a working AC that worked for us, period. He also spoke equally to both my husband and I. Many technicians tend to only speak to my husband which is annoying since I take care of most of the home management. Previously we were told we had to do this super expensive option to keep our upstairs cool but Alfredo told us we likely didn't need it, and if we did, we could have it added later. I knew right away we didn't need to have anyone else come out. We chose them and they were able to install our new system same day. We left the house, and they were very respectful of our house while they were here alone. They cleaned up after themselves and locked the doors behind them. He said they would likely be done around 2am and they finished at exactly 1:59am! We had a Lego display on the wall that I'm guessing got bumped (I forgot to remove it before they arrived so that was my bad). Some pieces fell off and broke apart and they put them all on the table. I've knocked that thing off myself and finding those scattered pieces is annoying. No missing pieces at all. I was impressed by this small thing. Just another example of the care and thoughtfulness of the crew. The AC is incredible. I'm very happy so far with our choice in system and in who we picked to install it. I don't feel bamboozled or taken advantage of in any way. Highly recommend! Very glad I found them. read more

Fair, competent and reliable! We have used this company for several years and they get the work done, they are there until it is complete. The pricing is competitive if not lower than competition. Also they are a partner with LISD, the employees are active in community service. read more

Another quality job by Prime AC and Heat! They came through in the clutch to solve my cooling system issues. read more

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Outstanding experience with Prime AC and Heat! They were at place under 90 minutes after our call and figured out the issue and resolved it quickly. The tech, Alfredo was an absolute professional and a pleasure to work with. A great ambassador for their company! read more

Had our ducts and main AC units cleaned today. They were able to come clean both blowers and return vents same day. They're able to address all my questions and provided photo based feedback around improvement areas. Unlike a lot of other vendors, they didn't try to upcharge and recommend things like coil cleaning for a unit that didn't need it. Big thanks to Alfredo and team for the prompt, courteous, and thorough service. read more

Prime AC has amazing people and the best equipment. Morgan our estimator was through and very detailed. This detail made comparison shopping against other equipment a breeze. I took bids on thirteen units (low price, medium efficiency & high efficiency) from four different companies over two days. It was a beating doing this but all the companies were well rated across several platforms. Prime's pricing was not the cheapest but was actually the best value for a 4 Ton 17.1 SEER2 Multi-speed system. The biggest issue for us was that our home had a blocked air return from the day it was built?! We always suspected it but they confirmed it with a picture from inside the return. In addition we added a new return from the far side of the house as the temperature had always be very unbalanced. Even though the season was getting busy we were able to pick a convenient time for the system switch out. The crew arrived promptly at 8am and worked through until about 10pm. With redoing and replacing ductwork taking 70% of the day. It was a lot of ductwork! After a few days did have a subtle sound issue they fixed immediately when I contacted them. The new cover was vibrating at certain speeds. Took only a few moments for them to tweak it. It has been two weeks since install and the system is virtually silent. We are looking at basically 1/3 the energy usage from our old worn out 13 SEER system. It had been tuned up and maintained well it just could be but could no longer handle the Texas heat. Check out Prime AC's YouTube channel to see their crew and the process. It helped immensely. read more

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always on time, never waiver on pricing quoted after the jobs complete completed. Professional technicians excellent customer service.

Fantastic service! Technician came out in the snow and fixed out broken heater, in the middle of winter storm

I wanted to share my recent experience with Prime Heating and Air Conditioning, as it has been nothing short of fantastic. My wife had previously worked with them and had only positive things to say about their services, so I decided to give them a try for our needs. From my initial call to the office, everyone I interacted with was incredibly helpful and professional. I had the pleasure of dealing with Anthony, who not only proved to be very knowledgeable but also polite and easy to talk to. Anthony serviced our two systems and did such a great job that I ended up booking a duct cleaning for both systems as well. So far, I am impressed with the entire team at Prime. Their pricing is fair and competitive, and the service has been top-notch. I look forward to continuing our relationship with them and would highly recommend their services to anyone in need of heating and air conditioning assistance. read more

UPDATE: I had Anthony and Carter come out a few days ago (on a Friday night!) and they rebuilt a PVC drain line from one of my units that had been causing me problems over the year. They added a blowout switch and really brought this drain line into the 21st century! Awesome experience as always and GREAT guys! read more

I requested contractors through Angi.com and selected Prime AC and Heat to send a person to provide an estimate. I live in the DFW area. They sent Morgan Johnston to make an estimate. He arrived, we discussed the task, and Morgan stated, "I will email you with an estimate today." This was Saturday. By Monday, I was complete with the bid collecting and wanted to start selecting a contractor from the three estimators who visited. So I called Prime and told Patsy G. that Morgan had not sent in a bid and was going to close bids by 4PM on Monday. The reply I got from Morgan was insulting and unclear if Prime was going to do the job. I had requested if Prime was to NO BID the just say NO BID. Instead, I got insulted about Morgan's opinion of the quality of the cooling system installed. He did not even offer a solution. read more

Wonderful fast service was provided by Jarrius Carter he was very detailed and accurate and explained everything to us with videos he took and pictures I highly recommend read more

I have the benefit of recently (about 5 months ago) replacing a unit on my own terms, and having a rough experience with that contractor. Then my second, larger system failed and I was replacing that system on mother natures terms (in a huge heatwave). I had troubleshooting and quotes from two companies before Prime AC and Heat came out. The service technician was incredibly knowledgeable and confirmed previous diagnosis without knowing it. Within a couple hours I had two more outstanding folks from Prime out at my house reviewing my existing system and preparing a plan for replacement. The old system was 25+ years old and I was not willing to keep using band aids. They didn't just replace the outdoor unit and indoor handler like the last company, putting a better unit into an old duct design. They looked at the decades of hvac ducting installed on even older ducting, and inappropriate supply and return locations (in some cases) and formulated a plan for full replacement. They spent hours designing it, and it was truly impressive to see. They got the system installed a couple days later (to work around some roofing work going on) and had a team of folks rip out an unbelievable volume of old equipment ducting, etc. They installed everything and had us cool and comfortable by 9pm that evening. That same day? The small unit that was working stopped. It was overheated. They troubleshot it even though they didn't install it, and helped cool it down (it was as easy as some time with a garden hose). No charge for that, or the initial service visit. Now that's not even the best part. A few days later, the painters working on my house got paint all over the new outdoor units coils and fins. They contacted the distributor, manufacturer, and essentially we learned it can't be cleaned and can't guarantee a warranty claim approval. I was arguing with the general contractor over the painters about accepting responsibility but I want to share how incredibly customer-centric prime is. They showed up to talk to me and the general contractors project manager and they had a NEW UNIT IN THEIR TRAILER. JUST... IN... CASE. I decided not to wait for the general contractor to accept responsibility and authorized the work later. They came out first thing on a Saturday morning. I really cannot say enough good things about this company. I wish I'd found them when my first HVAC system failed. read more

We had Prime AC install a brand new system in our home. From the beginning with Morgan, the attention to detail and level of communication was simply unmatched. We had some issues and concerns, he continued to follow up and address all of our concerns.Morgan and Jorge stood by their word, we're very communicative, And very professional. There was a rather sizable crew here, multiple managers, and Jorge, even came by to check in mid job. It's been a long time since I worked with a company that offers such great service start to finish. Their team came in here and completely replaced our entire AC system, furnace system, and Ductwork in about eight hours time. They were clean, organized, and knew what they needed to do. I'm a builder, and I'm quite impressed with their work. read more

Prime AC and Heat - New system. - Heating & Air Conditioning/HVAC Near Me - Lewisville, Texas

Wow! Best service ever. Brett was amazing and patient and the crew efficient, quick and clean! Totally recommend!

A/C quit working on a Sunday. Called my regular repair company and waited awhile for them to call back (they finally did 28 hours later). Called Prime AC and Alfredo arrived in about 2 hours (on the Sunday). They found the problem to be a bad blower motor. It was still under warranty, but Lennox only pays for the parts, not the labor. The repair would still have cost me around $1000. Since the AC I had was 10 years old and had already had the compressor, the evaporator coil, and now the blower motor go bad, a new AC unit was considered. Since it was Sunday, there was no way my AC could be fixed. Prime AC provided me a window unit to help keep the house cool until they could install a new central air system. Monday morning, they arrived to install the new unit (AC and Heater). They had completed it my late afternoon. I am no HVAC expert, but you could tell the quality of the installation versus the Lennox unit that was installed by another company 10 years ago. Tuesday morning, Alfredo called and asked how I like the new unit and if everything was working properly. Great customer service!! read more

Just save Prime AC to your contacts, no need to shop or call around as you'd be hard pressed to find a better company. Service was great, prices are very fair, and most importantly they are an honest. Jose and Jarrius were a pleasure to work with. read more

From the very beginning of our call to the very end of the complete install of two air conditioning units prime air conditioning was professional efficient and extremely friendly! They took our call immediately responded very efficiently, and started the work the work the next day cannot say enough about all the individuals we encountered, which were all amazing I would consider prime AC the best of the best he will not be disappointed. read more

Long story short - Prime AC and Heat was reliable, affordable, knowledgeable, and did an amazing job on our new HVAC installation. I especially appreciated their constant communication about who would be showing up at our house and when. Long story long, our inside HVAC unit was crooked and leaking into the floor in the surrounding rooms. We did not want to fix the floor without finding the source of the issue. Morgan came by the same day I called, assessed the problem (without charge since this was a weird situation) and let us know we would need to get a new HVAC unit inside to fix the issue. We opted to replace the outside unit as well because it was installed in 2010. My husband and I really also liked the warranty and service guarantees that came with the new units.They were able to help us get financed and schedule the installation for first thing the next morning. Next day, the crew came by and started work, Morgan came back to check in and make sure they knew exactly what to do, and even the owner of the business stopped by later in the afternoon to check in on the progress. They installed both units and a new thermostat in about 8 hours, and by that evening we were all set and had peace of mind that our HVAC would no longer leak into our floor! I would highly recommend Prime for any of your HVAC or heating issues. read more

We love Prime AC. We called them out when our air conditioner died in 2018 and they have won our business for as long as they're in business. They are trustworthy and respectful of your time. We felt like we had a lot of options in what unit we went with and we didn't feel pressured in to any particular one. We went with the one that would keep us the most comfortable and it has! Any time we've called them out it's less than 24 hours from call to arrival at our house. They're a great business and I'm happy to refer them to friends and family. They do right by their customers and we are so glad we found them. read more

My house was hit with lightning which fried the zone board to my AC. I called one company that I won't name that wanted to charge $130 visit fee and wanted that paid up front, and they couldn't come for three days. I called Prime and they said their service fee was only $69, and they could get out that day, so I said yes. They have a system that sends you a text to notify of the time they will be there and it updated me when there was a delay, so I was always in the know when they would be here. The guy (believe his name was Benjamin) apologized for the 30-minute delay which wasn't a big deal because like I said they updated when other companies just leave you waiting with no update. He was extremely thorough and found it was the motherboard. It was after 5 and the place that had the board was closed, but he said he had an inside connection and was able to get the board. He fixed it quickly, and I felt the price was reasonable. Benjamin was very nice and professional. I really like this company. read more

They were prompt, responsive, and informative. He charged less than $100 to fix our heat. He didn't BS us or try to upcharge us at all. Super honest and efficient, would recommend 100%. read more

I can't say enough good things about these guys! They provided same-day service (at end of June!) when the largest AC Service provider (you would recognize their name) could not schedule an appointment less than 10 days out. On top of that, Prime AC ended up replacing a 2.5 year old system which the "largest AC Service provider" installed previously which had a 1-year labor warranty. Watch out for those 1-year labor warranties, because it means the provider has no confidence in what they are installing! Prime AC recommended a solution to address the specific needs of my problem with a ten-year warranty, parts AND LABOR! They were very thorough with the install and the system works great. I would recommend this company to anyone experiencing AC issues. They are honest, hard-working, and reasonable...nice to see that still exists in some AC companies. read more

Morgan was very informative helped us with new laws coming in September and best way to move forward.

This company was very responsive to us. The men that we met were all extremely professional and friendly. We purchased a new A/C and Heating system. The folks we met were Marco, Joe, Brett and George who were all great to work with. After installation, they even cleaned up the spaces that were affected and removed all the debris! We are very happy with the outcome! Our house has never been this warm! read more

Jorge & his team were great. Professional, very timely & great communication. They came out & came back free of charge to relook at the problem. Made me feel very comfortable. read more

Prime did an excellent job with my repair of my cooling element and I signed up for routine maintenance agreement with them

Excellent, from start to finish. Great communication, outstanding performance, and real pride in work performed. Thank you all!

Responded quickly, within an hour of me calling. Came out late on Saturday evening, diagnosed the issue. The sales rep was professional, and educational. Very informative. They threw in a lot of incentives, free duct work, new return vent etc. would highly recommend. read more

Marco's service and work are excellent with a lot of details. Thank you, looking forward for a future business together.

The team at Prime AC and Heat are very solid. Marco came out and checked our system and provided excellent feedback about his findings. The following day, Jose and his team completed the job as promised. No fuss and no issues. They did a great job and my AC is blowing cold air again. I would definitely recommend Prime AC and Heat. This was my first time doing business with them, and was impressed with their professionalism and service. read more

I'm a customer for life. Fair and honest. Diagnosed our problem in minutes and they were correct - weak/bad electrical breaker in the garage; he even checked the amp output on my system and noticed hardly any margin. Sir.. no charge ! Fixed the breaker my self. Thank you! read more

I called prime ac and they immediately came out. Their prices and service is very good.

Best customer service we've had in a very long time. Jorge knew exactly what was wrong, fixed it quickly and was out the door in less than 20 minutes. Totally professional and courteous. AC is once again working. We will keep their number and use again. Highly recommend! read more

These guys are absolutely superb. They replaced our entire HVAC system (two zones) in one day...just two days after I called them for help with our dying system. The city inspector commented on their great installation. Family-owned, communicative, prompt, friendly, professional, educational, tech savvy, and never pushy. Very competitive pricing, and they don't cut corners. I won't go anywhere else for HVAC. read more

Best AC company I've ever encountered! Please read whole feedback: I had a well known competing company, will not mention name, come out and take care of us on Saturday while we were out of town and our AC went out completely Saturday. My debt card was charged $626 and no answers or calls back on what was wrong or what they had fixed or we needed to watch out for. My husband And I were complaining to a good friend about how we felt ripped off by this competitor, and they recommended giving PRIME AC and HEAT a call, and I couldn't be happier I did! Not only were they out same day, but their service charge was $79, vs the $99 we paid. On top of that, we got the god honest truth on what was wrong and what needed to be fixed and looked after. We are so grateful for Jorge, he told what was truly wrong and what needed to be fixed and what we needed to watch out for. He, also, cleaned out our AC unit, which the first company we paid $626 did not do! And told us exactly what we needed and what we didn't. Needless to say, I'm waiting for a call back from the initial (competing) company to figure out. 1.) why I paid a $90 service charge and my unit wasn't even cleaned and freon wasn't even checked/toped off and, 2.) why they installed a $250 part we never needed and never had before just to jack up our bill!, 3.) why they didn't tell us what was truly wrong with our unit: capacitors, fan motor and compressor! Thank god for Prime AC & Heat, we would've been out the funds and found ourselves the worst way. HIGHLY RECOMMEND THEM! Family owned, family operated! read more

Great A/C company. They are reliable and they take time to explain everything. Jorge was really helpful and took his time did not rush at all. Would recommend them to anyone. read more

I just recently had our furnace replaced with Prime AC & Heat. Our expierence with them, highly recommendable. Jorge came and checked the unit & suggested replacement it being an old unit. He is truly very knowledgeable and superlative he is. Also the 2 techs installers were very efficient, hard workers and professional as well. We very satisfied and would recommend them in a heart beat. Isabel V. read more

If you need a new AC/Heating unit, Prime AC and Heat is the company to choose! I called several companies for quotes when my ancient AC unit quit working. I asked countless questions and realized quickly that Prime AC and Heat had the best prices when you dig deep and ask the questions. While one company was a bit less on the cost of the unit, they only provided a one year warranty for parts and labor. Prime AC and Heat offered 10 years for parts and labor for the unit I bought. The other company charged a service fee that varied depending upon the time of the year each time they had to come out, even if it was during the warranty period. Prime AC and Heat has no charge for service calls during the warranty period. It just took a few extra questions to realize that Prime AC and Heat had the absolute best prices overall. Price wasn't the only factor in my decision, though. Jorge was knowledgeable, patient with my countless questions, and extremely courteous. During installation, Jorge stopped by often to ensure all was going smoothly. Afterwards, we did a walkthrough and he answered, again, all of my questions. He led me through setting up the wi-fi thermostat on my computer, laptop, and at the thermostat. He helped me set up the schedule and made sure I was comfortable in using the thermostat. When I called a week later with a question, Jorge came out and responded quickly. I can't begin to tell you just how impressed I am with Jorge and Prime AC and Heat. The level of service is beyond anything I've ever experienced with any type of company. I have no doubt you will be just as happy with their service and prices as I am. read more