1. J Arena

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    Ukiah, CA

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    J Arena

    5.0 (1 review)

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    14 years ago

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    Mendocino Animal Hospital

    Mendocino Animal Hospital

    (81 reviews)

    We've been going to MAH for 8.5 years, for our Olde English Bulldogge, Petunia. We transferred…read morethere as "Tuni's" Dr. left & went to MAH. Since then her doctor retired, & she's been seeing the Veterinarians still there. I've read other reviews & noted they dated from 10 years ago. This is not true of the current doctors, Veterinarian Assistants (yes, they go to school too) back office & front office staff are wonderful, personable, compassionate people. Our Tuni has had some significant health challenges thus last 14 months. I recently called due to a reoccurring issue and though they were extremely busy (three Doctors & lots of techs & staffing for various positions), I Was counseled by a tech how to keep calling early to get an appointment as I'd have to wait several weeks to see the Veterinarian. Tuni was in a reoccurring problem, that needed an antibiotic soon. They got me in the next morning & Dr. Burns saw her, got on the floor to be acquainted again, listened to all I'd had to say intently, asked diagnostic questions & whisked her away for an examination. She complimented me in my thoroughness os CALMLY explaining what was happening to her, had tead the very complete information I'd related to the Vet Tech of my calls & why Tuni needed to be seen. She had also read Tuni's record to familiarize herself with her long term reoccurring infection & cleaned her bottom with a cooling medication & didnt charge me for it, along with treating her vulva for a rash, again no charge. Tuni has a folliw-up appointment inn2 weeks to check on her progress. These professionals are DOCTORS, & deserve to be paid what they charge that i believe is no more than 60% of what Veterinarian offices charge here & elsewhere. No sstaff has ever been rude, condescending, flippant & other things they've been accused of. Even if they get an angry & screaming oatient, what we now call Karens, the situation is handled properly. The office is always spotless as are the exam rooms, when one calls, their new phone system announces your position in line, when they say they'll call you back they doo & today the Tech called & said my local pharmacy couldn't get the med T needed. It was very expensive i thought but i looked online for its price and they were charging less than half of what each pill cost elsewhere, including a very popular online pet supply company. So, don't listen to the naysayers. It is iwned btly the three women vets who have a lot if experience, have an office manager who knows how to hire & keep a great team. I worked in two different medical offices for humans. I wished the staff where I worked had nice, friendly, supportive & trained employees, not the women i had to work with. Go to this Veterinarian hospital. The Ukiah office is closed on weekends, as they go to Willits to help out at animal shelters there. Also, ive never waited for any length of time. Even if im early, i check in & today, tho i was 15 minutes early, Dr. Burns Vet. Tech called me in just under 5 minutes, & Dr. Burns was in the exam room shortly thereafter, with Tuni & me early. Cheers, & try them for your fur-baby, scale, feathered or spikey baby. Your mind will be at ease & your baby will be on their way to treatment & hopefully a healthy future.

    I've been bringing my pets to this hospital for over 20 years, and the veterinarians themselves are…read moreexcellent--skilled, caring, and compassionate. Unfortunately, my recent experience with front office policies and interactions has led me to transfer my pets to another veterinary hospital in Willits. While many of the reception staff are friendly and helpful, I encountered communication that felt inflexible and lacking in empathy, particularly regarding appointment policies. I understand that clinics need policies in place, but long-term clients also value being treated with a degree of understanding and respect. It's disappointing to leave after so many years, especially because the veterinarians provide such good care. I hope this feedback is taken constructively, as the quality of veterinary care deserves to be matched by the overall client experience.

    J Arena - petservices - Updated September 2026

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