Used Northwest for two houses so far. Great service, great people. Highly recommended.read more

Cindi and Cliff are the best! Referred to them by a…read moreSotheby's real estate agent, I called them to discuss a very old system and one that needed repair. Living in Los Angeles and now a resident of the NW corner, I was clueless to how a septic actually worked and what expense I was looking at to fix it. Cindi and Cliff were pros- explaining and going beyond the job to fix our system. HIGHLY RECOMMEND NW SEPTIC!! On time. Fair pricing. Great customer service!! Thank you!

I have used Tony and team multiple times now and they are professional knowledgeable and extremely…read morehelpful if you have questions. Highly Recommended. They have done everything from B-100 survey, pumped out my tank, and surveying. Don't hesitate to call them.

I needed my septic pumped and Westconn was quick, reasonably priced and very easy to schedule with…read more I will absolutely use them again!

Terrific company to deal with. Fair and honest pricing. I thought I had a septic system of…read morepressurized pipes in a pump up system that could not be repaired. Ralph went above and beyond to get the proper approval and permits. Going to the state and city for approvals. I was amazed how quickly he replaced the pipes. He ensured that both the pump and float alarm were working properly for the final approval. Highly recommend them.

Jamie was quick to respond to my inquiry and covered all my questions. I was able to get an…read moreappointment quickly for the exact day I was looking for. Jamie arrived and after a brief overview got right to work. Despite it being absolutely freezing that day he made short work of getting the holes dug and was pumping in no time. Great company and recommend if in need.

Thankful they cover a wide area in CT, I would highly recommend New Milford Septic Service. Five…read morestars all around... quick/responsive, knowledgeable and overall reliable.

New Milford Septic charged me an extra $100 for sludge in my tank…read more We agreed to $285 on the phone. Which I thought was high. Then they charged me $385 for sludge. "It's a damn septic tank for God's sake"! They Stink!

For decades we'd tried to get someone to drill a well on our property to replace our 100 year-old…read moreshallow dug well. Everyone said there was no way to get a rig onto our steeply-sloped lakefront lot. Finally, E Garrity rose to the challenge and arranged to bring in the equipment by barge. Permitting and planning took some months, but once the work started it was done in four days, only one of which was drilling. Garrity staff were professional and courteous throughout the entire process, and we are overjoyed to have clean water at last.

I rarely leave negative reviews, and what makes this especially disappointing is that I once gave…read moreE. Garrity a 5-star review. At the time, I trusted the company and continued using them for several years after purchasing my home. Over time, however, I began to question the pricing of the services I was receiving. Recently, I hired another professional who reviewed my system and informed me that I had been paying for "water softening" services despite not having a water softening system installed. That discovery caused me to take a much closer look at the services and costs I had been paying for over the years. My most recent interaction was the final straw. I called simply to ask about the cost of replacing the UV filter bulb and replenishing the calcite/neutralizer media. Rather than receiving a straightforward answer, the representative repeatedly spoke to me in a condescending manner, saying, "Let me explain your service and how we work." I was not asking how the company operates. I was trying to determine what the total cost would be and what I had paid previously, since I did not have my old invoice in front of me. Despite asking several times, I never received a clear answer regarding my prior charges or what my expected total cost would be. Instead, I was repeatedly told that the bulb cost over $200 plus additional service charges. When I eventually stated that I would probably use another company, the response I received was simply, "That's fine." Customer service matters. Transparency matters. Respectful communication matters. Unfortunately, based on my experiences over the last several years, I can no longer recommend this company. While they may have provided excellent service in the past, my experience has been one of inflated costs, poor communication, and a lack of transparency. When friends, neighbors, or new homeowners ask me about water treatment companies, I can only honestly share the experiences that ultimately led me to find another provider.

Chris and his team came on short notice and were very prompt. He answered all my questions, and…read moreinspected two systems in very short order. I would definitely recommend them and use them again.

Excellent service! Knowledgeable and extremely helpful. Felt reassured knowing our home inspection…read morewas in very good hands.