I decided to stop giving my business to this laundromat/cleaners for a couple of reasons. The…read morefirst time I dropped off some clothing items for dry cleaning (jeans, shorts) I was given a one-week turnaround time. There was no special care required for the jeans other than a request for laundry. It was not during any holiday or shutdown time. How ridiculous!!! Secondly, the laundromat is primarily frequented by minorities which is why I think the owner isn't concerned with repairing so many of the machines that have been unoperable for several months. After frequencing the facility for nearly a year and still seeing the same washers and dryers out of order, I inquired with the manager on duty as to why the machines weren't repaired timely which would speed up the wait time during peak hours? The woman became offensive and lied and stated that one washer cost $50,000 to repair. Now, we all know that is not true and most laundromat facilities rent the machines and there are service agreements in place for repairs. As well, I usually frequent the laundromat at night and the floors and machines are not always clean, despite staff being present but usually in the office with the door closed and on the phone on personal phone calls. The onsite manager was so offended by my timely repair question that she became unruly and unprofessional and then talked about my inquiry to a hispanic employee who decided to pick up the unprofessionalism and challenge me also. At the end of the day, my money matters and I choose to spend it where I receive good customer service and feel valued as a customer.

Overpriced and poor cleaning service, drop clothes for dry cleaning and came back with STAINS, they…read moretried a 2nd time and got one stain out but back with another, plus my sweater had NOT been cleaned, it's stilled smelled of my perfume and was partially wrinkled, will NEVER EVER RETURN!

Stunningly fast service in the store, and two day turnaround. Price was what I was expecting. They…read moretexted me the info before I was out to my car. Got a link to add their contact info, and they texted me when the garment were ready. Amazing.

Excellent customer service and dry cleaning services -- always pleased…read more You should try them if in the SW Durham/CH area.

Executive Cleaners delivered absolute top‑tier work. I brought in two white jerseys -- my Carmelo…read moreAnthony and my Moe Vaugym both of which I've had for over 20 years and both showing serious wear. One even had a ketchup stain that I thought was permanent. When I picked them up, I couldn't believe it. Every bit of dirt was gone, the fabric looked fresh again, and that ketchup stain? You can't even tell it was ever there. They treated these jerseys like they were priceless, and the results prove it. If I could give them 10 stars, I would. Executive Cleaners earned every bit of this review.

I needed a handmade woven scarf cleaned, and read they are very good with delicate things. This…read moreproved true. I brought in the piece on a Thursday and it was ready by Monday. Friendly staff, and they have a drive through window. Prices seem reasonable. I rarely have to use a dry cleaner, but they are now my go-to spot.

I've been going to Elegance Cleaners 4 years. They do an amazing job on shirts, alterations and…read moreoverall cleaning.

Terrific service and friendly staff. Everything done well and in a timely manner. They also do…read moreminor alterations.

This is the only place in Durham I take my dry cleaning business. Everyone who works here is…read moreawesome- efficient, welcoming, and friendly. My clothes come back looking fresh and new (they've even impressed me by getting some tough food stains out of silk). They often email out discount coupons, which makes the prices even better. And turn around is super quick. Parking is easy.

The ladies in charge of this location are awesome! They got the ink out of my work pants and two…read moredays quicker than promised! They were professional, courteous, and delivered great service! Thanks, ladies, for a great job! I would highly recommend this company for any dry cleaning needs. I should add - I worked for an awesome dry cleaner in Florida for 11 years, so I know the real deal and these ladies are it. **I read some of the OLD reviews and they are just that, OLD reviews. This place has clearly upped its game in the last several years. No one was unprofessional and I dealt with three different employees. In a place that small, there can't be others!

Great dry cleaners! Quality service at a good price!…read moreThe best! I have been going to Chapel Hill Dry Cleaners for about 40 years, first when I was a UNC Student, UNC employee and now since retirement! One cannot go wrong with this dry cleaning service! Excellent dry cleaning, courteous and good prices. Take all your dry cleaning services here and you will be happy, glad you did!

The owner is phenomenal and such a kind, wonderful woman. She has-- on numerous occasions-- saved…read moreme by getting garments cleaned with impeccable turn around time. Today, I purchased a dress from Uniquities down the street for a discounted price due to a missing button. I took the dress in and within 3 minutes, the button was replaced at no charge, despite my repeated attempts to pay her. A lovely chapel hill institution that deserves to be cherished for years to come!

Lots of machines. Ability to use PayRange app. We always return here whenever our less than stellar…read moreCarbrio washer or dryer have issues.

DO NOT DO YOUR LAUNDRY HERE!…read more I came in to this place around 830pm tonight to dry some of my clothes because my dryer at home stopped working. Upon entering, the guy working there immediately started to harras me about the time. I calmly and politely explained my situation. He then goes "well, I'll let you do it, but we normally don't let people wash/dry their clothes past 8pm" I told him "not to be smart but where is that posted?" He shows me and all it says is "Last Wash is at 8pm". Never mind that their hours posted online and at the store say they close at 930pm. So after starting the dryer, I look up to see who owns the place and ask the employee about it. He goes "Ya that's her, call her it doesn't matter" So I find the owners info in their website, and reach out to her and told her how rude her employee treated me. She texted back "I'm sorry you thought my employee was rude to you"....He was rude, period! She then had the audacity to call me and accuse me of being confrontational in my texts to her. ABSOLUTELY RIDICULOUS! Clearly the owner doesn't want to make any money, and doesn't practice good customer service or train her employees to have good customer service either. I've been in the service industry for 22 years. The customer isn't always right, but if someone needs help in an emergency situation, the right thing to do is try and help them, not hassle them. Bottom line, go somewhere else to do your laundry.

I liked using this dry cleaner for my sports jacket. The turn around time was 24 hours. The staff…read morewas really nice. I will definitely be back.

Closest dry cleaning place to my place so I have visited it maybe half a dozen times. So far,…read moreeverything is good. The turnaround time is usually next day and I have had no real issue with the service. All my visits were super efficient and the price seems right.