I give this predatory car lot and financier CNAC negative 5 stars. Here is a youtube video showing how they scammed us and all the junkyard parts: https://youtu.be/d0AudbB4dtg We pulled into JD 'scrap yard' Byrider and took notice of a nissan murano which 'looked' to be in great shape. We walked in and sat down at about 12:30 or 1pm and i immediately asked for the CARFAX for the murano. I was told to hang on a few while the salesman worked on our credit approval (we were outside at the time). He also said the carfax was clean. Many hours pass and no carfax and by that time i had already forgotten about it due to the mind numbing wait we were forced to endure by the popcorn machine. After several threats by me to get up and leave because of how long they were taking to gain credit approval, they finally approved the loan and i was allowed to check out to car at about DARK thirty. We drove it and all seemed well except that it pulled really hard to the left. They promised to fix it and they did indeed replace the front tires...but it still pulled a little. They replaced the tires after the purchase. At about 8:30-9pm (aprox 8 hour wait) and after our minds were NUMB from all the waiting by the popcorn machine (no lunch or dinner and up past bedtime) and all of the "were almost ready guys, just a few more minutes," ...we made a horrible decision. We signed the paperwork just to be done with it so we could go home and crash. They said they were giving me $1600 for my civic (fair market value of $4k) but only gave me $1300 and slid it passed my face so fast i dinna notice AND took $1k on top of that. They slid the paperwork past us so fast we didnt have time to read anything or comprehend what we were signing or even notice they screwed me on the civic. This is a tactic used to wear down people in order to force them into a mistake. Its a legit form psychological warfare. A predatory practice. The salesman also said we were getting a 5 year 60k bumper to bumper warranty... sadly after we got home we noticed that it was just a 1 year limited warranty. Still, i tried to get them to fix the 4 check engine codes for the EVAP system which turned into arguments and cussing matches. This issue caused the car to run bad and get 15mpg (still not fixed). Also just before this happened i called into JD to get them to replace a missing part of the air cleaner system i noticed after the purchase (was dark when i looked under the hood at the car lot and didnt notice it)....they refused. Fast forward to 1 year ago to today. The high pressure line from the transmission to the cooler burst at the repair joint (more on this in a minute) causing the tranny to run without fluid for a while causing damage. The CVT transmission now has issues over this... The high pressure line was repaired once upon a time and they used zip ties instead of hose clamps which was the cause of the failure. A month later, the starter goes out due to the grounding strap between the starter and solenoid corroded apart. I had to take the drivers side tire off to get to the starter to fix it. It is at this point i saw all the paint marks (salvage yard paint markings) all over replaced parts. Strut, a-arm, axle, tranny, brake caliper ect. If that wasnt bad enough, the motor mount is bent and the frame is a bit tweaked and looks like it was cut and welded back in. Also as i tore down into the engine to get to the starter, i also noticed that parts like the battery tray, frame holding the box, air cleaner ect all had salvage yard paint markings on them. MY CAR WAS OBLITERATED ON THE DRIVERS SIDE AT SOME POINT WHICH WAS HIDDEN FROM ME BY THE SALESMAN AT JD BYRIDER!! I pulled out my paperwork and finally found the carfax hidden between all the power of attorney paperwork. The car WAS in a serious accident and the salsman lied about it all. HE KNEW... i would bet my life on it. So as of today i tried one last time to get them to fix this crap under the lemon law as well as lieing about the carfax. Again, they just got nasty and basically said we got your money and you signed the paperwork.... I still owe 2 more years on this murano that i am paying $22,000, 13k sticker price minus $2300 in trade in and cash. Currently the murano is worth $3800 in fair condition KBB. BTW. The GPS tracking device is under the carpet, drivers side, wired to OBD2 port. Remove it by unplugging it completely and moving the old obd port plug back to its original position with screws. STAY AWAY!! Dont fall into their trap. 1 day late? They repo you. read more

J.D. Byrider - The carfax showing the accident the salesman lied about. - Car Dealers Near Me - Columbus, Ohio

we bought a Hyundai 3 weeks engine blew they put a junk yard engine in it did not last a week! from there they said it was gonna come out of my pocket. what a joke stay away from this place! read more

This has been the worst decision I've ever made. I have only had my car for one month and already experienced major repairs and I still have not received any registration for my tags that expire in two day. there is never any answer when I call. This place is a joke please d get a car fr here or you will regret it read more

I know you may be in desperate need of a car but please don't purchase from this or any other JD Byrider. The sales associates are wonderful and sell you on the great service plan and all but once it's time to use it, you will only encounter a major headache dealing with the service staff. They are unorganized, uncaring and very condescending. You will wait hours and I do mean hours for them to do a diagnostic to only tell you, that you'll wait an additional amount of hours for them to do your repair. They only service vehicles Monday - Friday and you can only drop it off or wait with an appointment between 8-9 am. Heaven forbid you have a job to go to. They will try and offer you a free uber code but that is only if you've never used Uber. Trust me this is not a place you want to deal with at all. read more

Back in November 2021 i had repair work completed on my vehicle at the Centervill Ohio location. I was having issue with my steering so the service department stated that my rack and penion stearing and other work needed to be complete for a grand total of 1500.00 i got the work completed and after picking up my vehicle and driving i began to lose controll running off the road and losing control. I made well over 5 calls to corporate and they stated that the complaint will be red flagged meaning prioritized for a quick response. I waited several months and kept complaining so in december 2022 they schedule me a service appointment and on the 16th i took my vehicle in and after checking it they stated that i need additional work totaling another 1500.00 but i refused the work because their service department did not complete the repair properly the first time i had it serviced in november. I have contacted corporate and they stated that they will red flag prioritze again but nothing still havent been yet i have contacted CEO Mr. Peters and he continues to ignore me after numerous phone calls email and text. I am a retired marine corp veteran whos has mad every payment on time for 5 years and this is the treatment i recieve from Byrider. Consumer please be aware and never do business with this company they are horrible read more

I needed a car and I needed to go somewhere that I felt I would be looked at as more than a credit score. With a low down payment, accepting of past mistakes, and a super friendly sales staff (Kahisha Evans to be specific), and no pushy tactics. They did what fit my budget, something I liked, and their warranty and low cost for repairs is worth it alone. Buying a car is always going to be nerve wracking but Kahisha and her staff made it alot easier to handle. read more

This is just a preliminary review as I just purchased the vehicle a few days ago. So far so good. My sales person was Carl Peterson and I would say that he was very helpful in getting me into a vehicle. Yes, I have some credit challenges but I would say that the price of the vehicle was a lot more than it is worth and I know that once everything is said and done, I am not going to have something worth anything. That is the chance that people like me have to take. I did like the fact that they will defer your down payment if you don't have all of it upfront. My monthly payment is doable. The person I spoke with at the finance company, CNAC, was also helpful. I only hope that this experience is a good one but like I said, so far so good. read more

went in to get my first car and the wait time was a while but everyone was so great! they even stayed extremely late to help us out! Definitely recommend Carl! read more

Carl was great, answered all questions, communicated throughout the entire process. Fully explained all aspects of the program. Great selection, creative financing, pofessional service. Highly recommend! read more

I went to this JD Byrider today Main reason was the fact are credit is less than perfect and had a repo 4 years ago Listen to the spill how they are so much different they are compared to most dealerships After being there for nearly 3 hrs we walked out with nothing Something has to be done about how these dealerships constantly produce false asvertising read more

Get whatever the salesperson says about a repair in writing. I purchased a vehicle that needed the ABS fixed. I told them i would buy the vehicle if that was fixed. The service dept at JD Byrider couldn't fix it. They made an appt at Pontiac. The Pontiac tech said it would be $1500 for the wiring harness. The manager at JD Byrider refused to fix the car and actually told me since I didn't get it in writing he didn't care. read more

I do not recommend this place at all they say they are going to help but really don't I got a car from here the place I went to on west Board st was really helpful and polite but actual finance company sucks!!! Majority of the reps are rude especially a rep name Luke he was very rude and wasn't helpful at all!!!! My car was repo and I paid 2 get it back but still haven't gotten it back no one can tell me when I will get it back my account manager Alisha never calls me back with the updated info they are supposed to be working on and when I asked Luke what is the update he was yelling he don't know what it is but said someone will call me back but no one does I text I call and still no one can tell me what the update is and no one returns my call I was supposed to have me vehicle Friday (12-0117) that what was said during the process of me getting it back still nothing... No car... No update on what's going I'm just waiting and now I feel like it was a scam to get my money they also supposed to give you a 200$ off when you refer someone but they don't even if this is your last hope don't go with CNAC like I did it will be your worst mistake!!! read more