We had seen the exact car we wanted on CarGurus and asked if it was still available. We were coming…read morefrom PA and set up an appointment with Matthew to see and test drive it the next day. He offered to walk around the car and video it or take any additional pictures we wanted. That was unnecessary as there were many pictures on CarGurus, and we felt pretty confident as the dealership had a 5 star rating. We live in Kentucky and were visiting family in Pittsburgh area for Christmas, so the drive home made this stop barely out of our way. However, due to van problems with our current vehicle's tires we were later getting to the dealership. We kept in contact though, and Matthew was ready with the vehicle when we arrived. It was a beautiful 2018 Prius 4, and we were ready to buy. Unfortunately, my checkbook had been left at home in KY by mistake and, due to our tire mishap, we were too late to do a wire transfer from our bank. The finance guy was awesome, though I cannot remember his name, and worked something out with us to enable us to drive out with the vehicle that day! What above and beyond service! They were such a blessing and saved us another round trip of about 7 hours, if we had had to come back another day. So thankful! What a super company!

At the time of sale for my vehicle they stated the tint was legal in Ohio, but it was not. Ohio law…read moreprohibits car dealer vehicle sales with illegal tint, so they should have addressed this before selling the car. I requested reimbursement for the ticket I received as well as the replacement of the tint on the first and second row side windows, not the back windows. They refuse to reimburse the full amount because the second row windows in Ohio don't have any restrictions, same for the back window. I didn't agree to a purchase of a vehicle with mismatch tint, so I guess my next step if filing a lawsuit.

I traveled over two hours to get a vehicle from this dealer. BIG MISTAKE for not doing my thorough…read moreresearch prior. Not only did my auto loan end up being over $100 higher than my monthly budget, but it also took the full timeframe until my temporary tag expired, to get a "title memorandum" mailed to me which did me no good to transfer my title from Ohio to PA (original is required). I had to call the dealer over a dozen times for this issue along with unexpectedly finding out when I went to transfer my title, the incorrect sales tax was calculated by the dealer. The one lady I dealt with said "well, we are in Ohio, so we estimate the tax". Who estimates and does not ensure CORRECT sales tax on an item such as a vehicle??? What a stressor and big mess this is. I will never purchase a vehicle out of state again nor would I recommend this dealer to any customer.

I agree with the person that said that if there was a zero star that you could give that's what she…read morewould give and I would give that as well. I purchased a 2024 Acura Integra with 51 miles on it on May 23. We left the same time they closed so my husband and I drove 1 mile down the road to go to Jimmy John's while in line at Jimmy John's a light came on something was wrong with the mitigation system. I called on Monday to find out what could be done and basically said not their problem. Take it to an Acura dealer then to come to find out that there's open recalls on the vehicle and one of them is with the steering that the steering can get stuck, causing a crash again not their problem. We were told that if we would do the deal, they would tint the front two windows to match the back we said we wanted them darker but the salesman Brad said we're not allowed to go darker so of course we believe that. LIES again!!! So the service guy called to schedule the window tint and said that they can go as dark as we want and I said well that's not what we were told so in the meantime, I've talked to a manager his name is Taylor he said that if we brought the car down, they would detail it because they sticky stuff on the handles from when the car was shipped so it looked like the paint was scratched so he said if we drove it down there, they would detail the car and give us a full tank of gas. I then spoke to Taylor. Taylor said that what Brad had told us about the window tint was not true we could go as dark as we wanted. I said OK so if you do the window tint, I won't bring the vehicle to be detailed and I won't expect a tank of gas. Just do the window tint. of course he has to look into it. We've literally been through so much stuff and just got the call from the service department to schedule the front two windows of the car bc that's what the deal said but it wouldn't have if we knew the truth!!! So I called back down there to talk to a manager and obviously everyone's so busy they couldn't take my call so I left a message. I'm sure I won't get a return call but I would not recommend this place to my worst enemy only if you want a headache.

I was very happy with them until my temporary tags expired. I made several calls to no avail…read more Hopefully, if I get pulled over, the nice officer will understand. If not, maybe Coughlin will pay my ticket?

They had what I wanted at a fair price. They answered all my questions and showed me all the…read morefeatures of the car I was looking for

Purchased new a 2016 Fusion from Coughlin Ford (Matthews Ford at the time). Since then I have been…read morethere (3) times for repair quotes. They are double the cost compared to other ford dealers. April 2026 they quoted me $550 (2 hrs. labor) to replace a fuel filler door assembly and had to drop off car. Went to Capital Ford in Reynoldsburg and it was $300 and done in (1 hr. labor) while I waited. They lost my business

I found a vehicle on auto trader I was in contact with the sales rep last night and early this…read moremorning. We had terms of deal already in place I approved the deal and told them I do have the cash to solidify the deal if the credit application does not approve. 10 minutes after they had me fill out credit application they had another customer come in and start to test drive the vehicle and look at it. Long story short they sold the vehicle out from under me and pulled my credit for no reason. I want them to call the creditors they called to reverse my inquiry. I have text messages I have emails and I have phone calls to the dealership. Today - 4-19-2025

FALSE ADVERTISING AND BAIT AND SWITCH EMAILS! WATCH OUT!…read moreBelow is the whole email (it will not include the one picture that was in the email) that was sent to me by Nissan. It clearly states paying over market value and paying off your existing loan! NO DISCLAIMER IN THE EMAIL! I went into the dealership (I even bought this car from them last year) they tell me they will only give me about $20,000 for my car, (Kelley blue book is $22,000) when I still owe about $24,000. I didn't have time to fight with them that day so I left. I call back into Nissan and talk to Charlie, he says he knows nothing of the deal and has me forward him the email. He calls me back later that day and says well it should have a disclaimer on it, we don't make the emails..., I get emails like this from other places all the time and I just pass by them... he totally blew me off and didn't want to help me at all. Once I told him I was going to file a report against them he said he would talk to the owner. Three days later I have to call him back and he says well there should of been a disclaimer and Kevin Cramer (operations manager) will not give you the deal in your email! Shady business to deal with! Abigail, That's right! We will buy all cars, regarding of make, model, or year. We will even pay off your existing balance! Whether you buy from us or not, we are needing cars like yours. Get it here how ever you can.  Come see us or call (740) 915-8501 today, you won't be disappointed! Coughlin Nissan of Heath  1459 Hebron Rd | Heath, OH 43056 (740) 915-8501 You are receiving this email because you inquired about or purchased a vehicle from Coughlin Nissan of Heath recently or in the past. If you prefer not to receive further emails from us, click here to unsubscribe. Alternatively, you can send a written request to the address below. We'll remove you from our list as quickly as possible. This email was sent to abigailhastilow@gmail.com on June 07, 2021. To contact us please visit http://www.coughlinnissan.com/hours.aspx or call (740) 915-8501. This email was delivered to you by: Coughlin Nissan of Heath 1459 Hebron Rd Heath, OH 43056

I was in the market for a new car but was having issues getting pre approval from banks due to less…read morethan stellar credit. I made a phone calls to Coughlin Nissan and was put through to Pete in the sales department. I explained my dilemma and he asked me to submit an application online and they would see what they could do, he did not make any promises (unlike a competitor) but said they would put forth their best efforts. After about an hour he called and explained that they were still working on it but kept me in the loop and I decided to make the drive up to look at a few cars while I waited. I left figuring they were not going to have any luck and was just pulling into an oil change place to get the oil changed in my older car when he called and told me they had an approval and to come up at my pleasure. I told the oil change guys who had just popped my hood I was going to pass and went straight to Coughlin Nissan. The sales manager gave Pete two stock numbers of cars to view, and I went and looked at them. I was really wanting a car with more features than the ones they were showing me but the bank would not approve anymore money due to my credit history and the payment I wanted to stay with-in to be affordable to me. So between the two, I picked the color I wanted, took it for a drive and 45 minutes later after the paperwork and final approval on my trade I was driving off. They made the buying process easy, was able to get me financing at a rate I could afford and there was no pressure at all. I would buy from them again.

Great customer service, just friendly and knowledgeable. I had recalls and an oil change and they…read moremade it easy. The communication was well done . I thought o needed work and they said you are all good. That is trust

Awesome car buying experience service was on point came all the way from VA and it was worth itread more

If you're in the market for a gently used vehicle, this is the place to go!! The owners, Sherm and…read moreRon are really great guys and are honest and professional in their dealings! The first few cars I bought (years ago, shortly after getting my driver license), I got from Sherm. The vehicles ran great and I never had an issue with them. With many used car places, it's hard to know who you can really trust! This place, I highly recommend for quality and honesty!! Great job, Northland Auto Sales!

Excellent, courteous service. Very well priced ($150 less than anywhere else i called), got it…read morefixed in 1 day even though they were very busy.. They came very highly recommended by my usual mechanic (who was out of town on vacation at the time) and i now understand why.. I give 2 thumbs up and will say if in the newark area and need some work done in a reasonable time at a great price, this is the place to go!

From the owner: Established in 1989, locally and family owned and operated.read more