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    J.D. Byrider

    3.0 (4 reviews)
    Closed 9:00 am - 7:00 pm

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    Indianapolis Auto Credit Finance

    Indianapolis Auto Credit Finance

    (2 reviews)

    My internet buying experience ended on a good note thanks to the team at Indianapolis Auto Credit…read moreFinance, and in particular Clarence Johnson. Thinking I had secured a deal online with a dealership near my home, I went down to sign and take possession of a new 2013 Silverado LT, but during my inspection, realized a key option was missing. It turns out the internet manager did not check to see if the truck he had matched the truck we agreed on, or that in order to make a sale, tried to pull a fast one by telling me had what I was looking for, all the while knowing he didn't. I suspect the latter. I also believe he was counting on me to be so tired of the car buying process that I would accept a similar match. After all, I had already gone through the trouble of negotiations and was now on his lot. He was almost right. Thankfully my senses returned and I ended up walking out. Indianapolis Auto Credit Finance and Clarence were the opposite. Clarence was super responsive during the negotiation process, both through emails and phone calls. The time from first contact until offer acceptance took just three hours, and that included time spent price shopping with other dealerships. At the dealership, Clarence was professional and always maintained a calm demeanor despite facing a cautious client. And even when the signing was over and done with, He took the time to explain the different car features, set up On Star, and pair my cell phone to Bluetooth. Clarence Johnson and Indianapolis Auto Credit Finance deserve a 5 start rating for their great service and I recommend them to anyone considering buying a car over the internet.

    We were looking into buying a new vehicle and dealing with 3 dealerships for the best deal. A…read morefriend recommended Clarence Johnson but we were hesitant in calling him since it was a distance away but decided to call. Clarence politely requested we submit our credit app on line. Clarence called us back and told us exactly what we qualified for and that he had the type of vehicle we needed. We told him we were on our way and when we got there he was waiting on us. Clarence had the vehicle detailed and had filled the gas tank! It was love at first sight! We absolutely love our traverse and have already planned our first family trip! Thank you Thank you Clarence AWESOME job!

    iDrive Financial

    iDrive Financial

    (5 reviews)

    Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

    Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

    J.D. Byrider - car_dealers - Updated June 2026

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