I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

1 star. Zero isn't an option. Took advantage of my daughter as a first time car buyer. They…read morecharged her for key insurance for $700. They also gave her a second key that had no face on it. She asked where the other part was and they told her she was lucky to get one key. Avoid this place at all costs.

They are one of the most honest guys I have ever dealt with. My family has bought from them 4 cars…read moreand cars have never had any issues! They are very reliable.

You can't trust them, especially buying a vehicle. Everything I have ever bought from them. I've…read morehad to get repaired. Don't believe believe anything they tell you get it on tape because they'll come back later and say they never said that just a heads up.

Worked with Henry and his sales manager on a deal here and we waited too long to decide so the car…read moreis now gone. Missed out on that one but will definitely be back if something else catches our eye! Thanks Neil Huffman Acura for having such professional and courteous employees.

BUYER BEWARE OF NEIL HUFFMAN ACURA!…read more I just bought a used car from Neil Huffman and wanted to share a warning for customers. I live 3 hours away from Louisville so I spoke with the sales person on the phone and asked him to please make sure that all blemishes/damage....were disclosed to me before I drove 6 hours round trip! I asked for good video and his critical eye to disclose to me everything. He assured me there was only one small scratch and they would touch it up before I arrived. I showed me a very brief jumpy video and assured me it only had one small scratch. I drove up that day and was very disappointed to see more than the scratch on the vehicle including 2 wheels on the vehicle that were pained matte black and 2 wheels painted glossy black. There was also other small blemishes. The salesman and manager seemed too busy to care and instead said that I'd have to come back in a couple days so they can paint the wheels to match. A huge inconvenience for someone who drove 3 hours! So I drove back 3 hours because of their negligence. However, I liked the car so I returned 2 days, driving another 3 hours to buy it and pick it up. I then drove back and noticed on the freeway that the car was severely out of alignment. I called the sales person and asked if there was a way I could get reimbursed if I took it to a dealership in Nashville where I lived. He said that I would not be reimbursed. I was then going to turn around and again drive back to Louisville which was now an hour away, but the salesman said Swrvice was closing in 30 minutes. I had no choice but to drive home to Nashville where I took the vehicle to a dealership that next morning to get aligned. I also noticed driving in the rain that the windshield wiper blade was frayed and flapping around and not clearing rain. When I got to the dealership they were surprised any dealership would sell me a used car that out of alignment and with the windshield wipers in such bad shape. The total at the dealership I paid (1 day after buying this car from Huffman was $501. Now the following day I notice the heated drivers seat does not heat. This used car I've owned for only 2 days from Huffman cost me $1,000 in repairs. Huffman's Used Car Manager should've caught before they sold this vehicle and will not stand behind their mistake. I would never buy a car from Huffman Acura.

It was a great experience selling my 2024 Kia Carnaval! The loan was paid off quickly & they…read morecame to pick it up at the appointment time. I would recommend selling a car to Carvana or at least getting an offer from them first.

I thought the overall process was really nice and easy to do. I enjoyed doing it mostly all online…read more The Carvana staff were nice and helpful with the whole process. I do feel like the vehicle was a bit overpriced, I did not like not having the option to be able to negotiate with the price, and I think that the shipping fees should have went towards the overall price of the car. However overall the experience was different than any other car buying experience that I have had and instead of having to drive around to shop for my cars, I was able to look at one place online that had it all! I would recommend Carvana again.