If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.

This was by far the easiest and best experience I've had purchasing a vehicle. Paul the…read moresalesperson is fantastic! He was not at all pushy and it took very little time - our whole transaction probably took about 15 minutes, not including the test drive. He knows what he is doing and is very laid back but very professional. Tommy Neutz, the owner, is also spectacular. We talked for quite some time about the business and why they do things the way they do - no pressure, quality used vehicles, and they stand behind them. I actually spoke with Tommy and Paul for way longer than it took to do the paperwork. I totaled my previous vehicle and found an Odyssey at Neutz Brothers. The vehicle was very clean but they said they did not have an opportunity to clean the carpet and floor mats. Since I needed the vehicle immediately, I asked to bring it back the next week (I actually couldn't get it done until the following week - my issue, not theirs). I dropped off the vehicle on Monday and when I went to get it on Tuesday evening, the guy who did the work was there and explained that the floor mats did not get as clean as he wanted so he wanted to keep them a couple more days to get them right. Wow - the company culture is so strong that the detailer is empowered to make the customer happy and is proud of where he works and what he does. Incredible. I wish I got his name to give him a proper thank you here but I do appreciate his efforts! I bought the vehicle on the 2nd. It had an out-of-state title so it needed a Sheriff's inspection (they took care of this when I dropped off the Odyssey for the cleanup). On the 19th, they had my tag. In Kentucky, the dealer has 60 days to get the tag (it used to be 30 but the big dealers lobbied for the extra time). Neutz Brothers had my tag in 17 days with a Sheriff's inspection in there, too. WOW!! I highly recommend Neutz Brothers. If you are in the market for a used vehicle, this is the first place you should go - and will likely be the last. I am a customer for life!!

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.

Drove 5 hours to look at a vehicle. The sales guy Kevin was helpful in getting me pictures. I gave…read morea deposit. However I inspected the vehicle and for a 11 year old truck it was in good shape. It needed tires, some electrical items didn't work. And upon getting back on the test drive the truck died! I then said I'll pass and he threatened that I may not get my deposit back. And asked why I don't want the vehicle. For real!? I'm not driving it 5 hours back home. I'm glad this happened here. But don't trust their inspections. Do your own. The truck needed tires. That wouldn't pass inspection.

I have bought three cars from them and all have been taken there for service. I might not be going…read moreback after today. There is a major upselling pressure that has not been the case in the past. I did not request a fuel additive and it was not specified in my maintenance schedule. I went for an A7 but they did a B1 and also the fuel additive. I asked that it be removed. At the bottom of my invoice, they added the phrase "Deleted operation: fuel additive" but did not take the charge off the invoice. The service person pointed to the phrase and said, "Here's where we took it off." I was told that the A and B services were exactly the same, except that the B service includes the additive. This is not apparent in the owner's manual nor online. I don't know if the labor charge I paid was inflated due to the inspection that B service includes, which I did not ask for and which is not specified in the A7 service description) but the additive is completely unnecessary, as modern gasoline formulations already include the same ingredients. I was also told that "Honda recommends fuel additives with each oil change." Fuel and oil are completely separate mechanical systems that act independently of each other, although both obviously influence function. If what was meant was that "at each oil change we sneak the fuel additive charge onto your bill," then I see what they mean. BUT: in fact, Honda says NOT to use fuel additives, especially not in a hybrid and not in a car with such low mileage (see below). This appears to be a story cooked up by this dealership to boost profits, at the possible cost of damaging your car. Which you will bring to them for service to fix. Also was pressured into a tire rotation, also not part of the scheduled maintenance. Mileage is 7K and I already had one done at 4.8K. She said that it was recommended at 7K miles and I didn't think it through...it had not been 7K miles since the last one; she was stating my current mileage, not the miles that had passed since the prior rotation. Normal advice is to rotate between 6-8K. Service person said it needed to be every year and the car is two years old. I don't see why undriven tires would need to be rotated on a time basis rather than a mileage basis. I didn't even need the rotation I got at 4.8K in the first place. This is on me; I was not on my toes when talking to the service person. There were actually two recalls for this car. She only mentioned one of the two to me, one that would take up to five hours which I could not do today. However, the second recall regarding the tire repair kit could have easily been added to my ticket. 2) The service person was very nice, polite, cheerful, seemingly helpful and collegial. We actually liked her very much. In fact, this should be seen as a fundamentally adversarial relationship, since their goal is to push unnecessary service on you while charming you with warmth (and fast talk). I should have resisted the social pressure from this extremely nice person. Be very wary. Remember that they are not your friends, even though can be very friendly. Stupid me. This from the internet: For a Honda CR-V Hybrid with only 7,000 miles, you do not need to use a fuel additive at all, whether it is timed with an oil change or not.Your vehicle features a highly efficient, modern direct-injection hybrid engine. At this incredibly low mileage, your fuel injectors and intake valves are still virtually pristine. Honda explicitly recommends against using aftermarket fuel or oil additives. They state that modern fuels already contain the necessary detergents to keep your engine clean.Potential Risks: Many generic "Fuel Power" or upper-cylinder lubrication additives change fuel viscosity. For modern direct-injection systems, this can disrupt the precise spray pattern of your injectors, actually accelerating carbon buildup and causing rough idling over time.The Hybrid Factor: Because your CR-V spends a massive portion of its time driving in EV mode with the gas engine completely shut off, your fuel system experiences far less continuous heat and wear than a standard gas car.

They are one of the most honest guys I have ever dealt with. My family has bought from them 4 cars…read moreand cars have never had any issues! They are very reliable.

You can't trust them, especially buying a vehicle. Everything I have ever bought from them. I've…read morehad to get repaired. Don't believe believe anything they tell you get it on tape because they'll come back later and say they never said that just a heads up.

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

I've been sitting in the waiting area for six hours waiting for them to do an oil change.read more

It was a great experience selling my 2024 Kia Carnaval! The loan was paid off quickly & they…read morecame to pick it up at the appointment time. I would recommend selling a car to Carvana or at least getting an offer from them first.

I'm extremely disappointed with my experience with Carvana. The biggest issue was the lack of…read moreconsistent communication and the conflicting information I received throughout the process. Before my scheduled pickup, I specifically asked multiple times whether my co-signer needed to be physically present since I was not financing through Carvana. I was repeatedly reassured that they did not need to be there in person. Based on that information, I made arrangements, changed my schedule, completed the necessary steps, and coordinated everything with my financing company. Then, on the day I was supposed to receive the vehicle, I was told by the person handling my pickup that my co-signer had to be physically present. I was extremely frustrated because this was the exact question I had been asking beforehand, and no one had provided me with that information despite multiple opportunities to do so. What made the situation even more frustrating was that after everything fell through, I was told that my deposit and the money I had paid out of pocket would take another 10-15 days to be returned. After already spending so much time arranging financing, changing plans, and preparing to receive the vehicle, having to wait that long to access my own money created another unnecessary inconvenience and delayed my ability to move forward with purchasing another vehicle. The most disappointing part was feeling like my time, effort, and money were tied up because of a communication failure within Carvana. I understand that policies exist, but customers should be given accurate information from the beginning so they can make informed decisions and avoid situations like this. I hope Carvana improves communication between their teams so future customers are not put through the same experience.

After a really bad experience at another lot, we started looking online and stumbled across a…read morereally nice looking Jeep Cherokee at Bachman Commercial. We came in to test drive and met the wonderful Chris Wenzler, who genuinely cared about getting our family a vehicle in our price range. We drove the Jeep and loved it so they started working on some financing for us. I wish I knew the mans name who worked on it for us. They both stayed 15mins after close so that they could finish submitting all our info. We took home our beautiful Jeep the next day with a full tank of gas and smelling like a brand new car despite it being a 2016. The car buying experience is just different here. Of course if you're coming here, you're typically buying a work truck of some kind, but they do take trade ins so you can be lucky, like me , and find other vehicles too. I highly recommend them for whatever type of vehicle brings you in. They will treat you with respect and do their best to get things to work out for you.

From the owner: Chevrolet, Chevy, New Car Sales, New Truck Sales, Used Car Sales, Used Truck Sales, GM Goodwrench…read moreService, Tires, Accessories, Commercial Sales, Parts Sales, Enterprise Rental on site, Financing