Lots of interesting and unusual vehicles. I try and drive by here about once a week just to see…read morewhat new vehicles have come in. The person who runs the place is always friendly and more importantly, really knows his cars. He seems as passionate about the vehicles on the lot as any collector and he knows all the details off the top of his head without looking things up. I can't say that about the salespeople at most car dealers where they rarely know half the details about the new vehicles on the lots. Yet this gentleman who has consignment vehicles seems to know all the history, performance, and little details car fans care about. And it's not just cars, there are trucks school buses, RVs, motorcycles and other eclectic cars. It's rare there is not some vehicle on the lot I wish I could buy but being a car collector is not in my budget. I'm sure he sees a lot of people like me, we come to look, chat, dream and he's always helpful and patient with us lookiloo's.

I live 5 hours away from Frank Fletcher Subaru, but found my local Subaru dealer completely inept…read more I was able to work the deal 100% via txt and email with very little phone time. My salesperson Brady was absolutely awesome, professional and knowledgeable and so very helpful from first contact through delivery. The finance manager Zak was just as easy and delightful to work with. All dealership personnel knew I was traveling and I spent maybe 1-hour there signing final paperwork before I was on the road again heading back home. This vehicle is the sixth car that I have purchased from now three different Frank Fletcher dealerships and will continue to do so in the future.

Been to this dealership twice for service, both times were bad. First one was for a tire repair,…read morethey left me waiting for two hours. Second was for a recall part and tire rotation and oil change and radio upgrade, horrible. I got home to find my car had been damaged, a deep to the primer gouge in my back hatch and bumper. Looks like a cabinet had been rolled over and its door swung open into my car or perhaps a guy with tools up against my car. Fletcher is not taking any responsibility for this and basically telling me it did not happen in their shop. My husband followed me all the way to the shop on this visit and says there was no damage to back of my car prior to service. I also have never hit anything. We are probably looking at litigation over this since they are not accepting responsibility, I would run from this dealership.

DO NOT GIVE THIS PLACE YOUR BUSINESS!!! UNSAFE VEHICLES!!! WARRANTY IS BS!!! THEY WILL DENY…read moreWARRANTY CLAIMS FOR THINGS THAT ARE SUPPOSED TO BE COVERED!!! My wife and I purchased a 2006 Mercury Mountaineer from the Springfield Missouri lot. We have previously purchased a 2004 Oldsmobile Alero from the same lot and had a great experience with the service and kindness of the previous people who worked there. This time around not so much. They didn't even bother to clean or detail the vehicle. We were in need of a good vehicle and came back to the place we were treated great before but we were treated like dirt this time around and very rushed. The manager had to take the vehicle to get gas so we could test drive it and informed me that it was making a noise due to the tires being worn out and they were going to put new ones on. When I was checking the front end to see if it was due damage to the front end, since the front bumper had some damage, I saw that the front sway bar bracket on the passenger side was bent with no rubber bushing in it and the top bolt was broken off in the frame. The driver side bracket was loose with both bolts backed out about halfway from what I could see with about a quarter of an inch space between the bracket and the frame at both bolts. It looked like someone had started to put it together and forgot to finish it. I informed the manager at the time, before we even signed the paperwork about the issue and she said that they would take care of it too. I also informed her that the wrench light came on during the test drive, which I found out later is an issue in the drivetrain, and she said they will take care of it as well. Come to find out the tone ring on the cv axle that the speed sensor reads is cracked and broken and loose on the hub of the cv shaft. When I took it to get the new tires the person who they called to get the purchase order from threw a fit about the new tires but they were already done so they went ahead with it. While they were on the phone with the car lot they informed the car lot that the front sway bar issue was dangerous and needed to be taken care of. The tire shop could not get it in so they sent me to a place right around the corner from CarHop and they said they would not do it that it needed to be done at a frame shop since the bolt was broken off in the frame. At this point my wife who works in the Emergency Room of the hospital contracted Covid and we had to deal with her getting the covid pneumonia and recovering from it. Then as she was getting well enough to go back to work I got covid and the covid pneumonia and almost died from it and had to spend a week in the Covid ICU. I took about a month and a half to recover where I was able to get out again and do things. Since I live 40 miles or so away I could not go back and forth to try to find a shop in Springfield and I took it to several in my local area and they were either denied or they would not do it because it was either too hard to do or they would not do business with CarHop. The only one in the area who was willing to help us and deal with it was B.A.T. Boys in Branson. After several months and attempts to get it repaired and covered by CarHop as was the agreement now we have been denied over and over again for repairing an unsafe vehicle we were sold and lied to about by the manager and salesperson. I am retired and disabled, but I am also a trained mechanic both in automotive and diesel applications, and I plan to do the work myself at this point. I plan on contacting the Better Business Bureau and the CarHop Facebook page and any other sites I can to post the pictures of the unsafe vehicle that we were sold and let everyone know that they would be better off going to ANY other car lot and do business with them. You will not get any more business from me or my family after this piece of crap is paid off.

The customer service here is amazing , they really try to work with you no matter your situationread more