I came all the way from Detroit to buy this car, and everyone at D & J did a great job in making…read morethis purchase happen! At various times in the deal, we worked with four of the various family members to help gather information, do research, and then finalize the paperwork. They were all very friendly and went out of their way to provide things like extra photos to give me enough confidence to buy the plane ticket and come out to Joplin to seal the deal. Everyone knows that buying any used car can be a roll of the dice, but this is perhaps the first time that I have had zero disappointments in buying a second-hand vehicle from a dealer. Thank you again to D & J for making this a smooth and thoroughly enjoyable purchase experience -- and their lunch recommendation was great too!

We had an service appointment for 11am and was there a little early. At 1pm, I called to see what…read morewas taking so long. The lady who answered said she would check and put me on hold. She came back and told me the service guys all go to lunch from 12 to 1 so it should be finished shortly! I can't hardly believe they would let a customer sit in the waiting room for an hour while they go to lunch when the vehicle is there for a simple oil change and tire rotation. Finally, at 1:40pm, the car was finished. Over three hours, including driving time from Pittsburg, KS for an oil change and tire rotation. Do not schedule appointments close to their lunch hour because you'll add another hour to your wait. Seems to me a change is in order for lunch breaks. Customers first, I don't think so. Every time they put me on hold and transferred me on the phone, I had to listen to Frank Fletcher's message about how they care about the customer. To make this clear, I am not complaining about the work, only the time it takes to complete something simple like a tire rotation and oil change.

I highly recommend Fletcher Toyota. John and Wes made my purchase of a 2026 vehicle the best I have…read moreever experienced. John was unbelievably patient with getting exactly what I wanted and Wes was super helpful with what the options were and what we did and really didn't need. They are both very earthy and enjoyable gentlemen and never pushy. I will definitely recommend them to my family and friends, as well as returning for any future service and vehicles

Two recent encounters with this dealership, both very frustrating…read more I have a 2019 Cherokee Latitude with 125,000 miles. Called for A/C service and was flatly told with no service history, they would not service it (at all). just spoke to the parts department - needed parts for above issue but was told by the Parts Representative that I needed parts that I absolutely did not need. I did try and explain but was cut short and was told that I was wrong without benefit of explanation. Unfortunately, this was first...and last interaction with Frank Fletcher in North Little Rock.

Of I could give zero stars I would. Bought a brand new Jeep compass and with 2 days started having…read morecomputer issues, park brake would kick on randomly, heaters wouldn't work correctly, touch screen barely worked, just all kinds of things. Have taken it to them twice and all they did was reset the computer, which worked for a day or so, but didn't fix anything. Got very fed up and contacted Corporate, and they are pretty much the same, so now I know where Fletcher learned it from. Very irritating when you spend a lot of money to purchase a brand new vehicle and it doesn't work correctly and the dealership and Corporate do basically nothing to remedy their malfunctioning vehicle.

BUYER BEWARE when dealing with this business! Poor service at this dealership! Things that were…read moresupposedly done on the vehicle never were!

We have been buying our cars at Ropers Honda in Joplin Missouri for just over 25 years. We have…read morealways paid cash and have gotten a fair deal. Which is why we always used them. This time I went without my husband to purchase a new Honda Accord. I was ignored for over 30 minutes! When I finally went back in for a salesman he treated me like I was stupid. I told him exactly what we wanted and he again asked if my husband would be happy with the color? We finally sat down to talk money I was told there was no discount just because I could afford to pay cash. I left and we will NEVER buy from ROPER HONDA! NEVER AGAIN! Just because I am female I am not ignorant!!!!!!

We purchased a 2021 Silverado and could not have enjoyed the sales experience more under the…read moreguidance of our salesman, Pete. Happy with the trade, the truck... and when we came back for our first service appointment, Lou Quinn was a gracious host making sure we were comfortable while our new baby went thru her oil change as quickly as possible. We have always had the best of treatment at Landers and you can bet when we're shopping for our next Chevrolet we will go there FIRST.

BEWARE! Chevy Colorado: GM officially released a service bulletin addressing the coolant leak at…read morethe upper radiator hose. It is a "known defect" rather than wear-and-tear. Landers, the Chevy dealership in Joplin, Mo., is aware of this problem, which bulletin PIT6494A documented. They did not stand behind their product but instead charged me over $500. I was disappointed that they did not stand behind their product!

Great dealership if you're looking for a new GMC or Buick without the hassle of big city dealers…read more Love my Sierra I purchased here and will be back for my next one.

Second review my brother went to have warranty done at their shop because that is where we bought…read moreit they told him the cv joins were baby after they had his jeep for two days they said it had to go to Fletcher dodge for repairs WTF they are supposed to be a repair shop when Fletcher looked at the front end they had lose bolts and wrong parts on it dodge said that there work was not need and they damaged more than they fixed that didn't need they done more damage to the front end that could have hurt my brother or a inacent driver because of there false work just to make a buck to put people in danger of the front end locked up of worst do not trust that shop very dishonest people Fletcher dodge said it was poor workman ship

Everyone there is great. No complaints on my end. Easy to work with. I have purchased all of my…read morecars from Nissan and have them all serviced here.

Awesome! From purchasing a new Nissan to getting it serviced, it's very easy! They deliver what…read morethey promised!

TL;DR: service was awesome, culture was positive and welcoming…read more -- We had a massive oil leak in our Sedona and were running through a 5 qt bottle of oil ever 1-2 weeks. Given a few of the signs, it was obviously a recalled part (oil pressure sensor). I took it to Youngblood Kia in Springfield who said it was some complicated thing that would take $1500 in parts and $2000 in labor (but he offered me a 10% teacher discount...). I argued with their diagnosis didn't make sense to me eventually took the van to Roper instead. Within an hour they confirmed it was the recalled part and immediately began replacing it. In the end, I was out six hours of time and the cost of fuel. During the time I sat here waiting, the employees' love of their work-culture has been obvious and everyone more than welcoming. One of the service reps even popped in to ask who was getting oil changes and paid for them all saying, "Hey, it's December! Merry Christmas!" Thanks, Bryan and Andrew!

So,for starters. We purchased a vehicle from them and they told us that it came from them with a…read moresix month or 6000 mile warranty, whichever came first there were no questions asked. Luckily, we did go ahead and buy an extended warranty, which I will have to say cost way too much for what it was for only three years. we have literally had the vehicle less than two months and within the first month something goes wrong with it. We took it up to them. They said they fixed it, but apparently they did not. we called him back a week later and told him the car had the same issue and that it needed to be fixed. They told us well. There's nothing we can do because this is not a Ford dealer. This is a Kia dealer and you're going to have to take it to a Ford dealer to get it fixed. I called that bullshit because they work on other vehicles all the time. I'm not an idiot. We go to take it to a Ford dealer thinking that it still should be covered under the 6000 or six month warranty but low and behold they decided no we're going to use the extended warranty and instead of the warranty that was supposed to come with the vehicle. Called up there to ask them why we're being charged a $200 deductible whenever this should be covered under the six month 6000 mile warranty and they said that the part that was the issue which has to do with the motor was not covered under that they only cover power terrain. In power terrain the motor the transmission if I'm not mistaken, that's exactly what that is. Just letting future buys know I would not buy anything from this Kia. They are lying shit. I knew Mr. Roper whenever he was in charge of everything and if he knew what was going on now, he would be ashamed.