CarSense is awesome! I was buying my first car after finally getting my license (at age 30!). My…read moredad has bought a few cars from the CarSense in Cranberry and always had a great experience, so he recommended I check the Robinson location out since it's closer to me. First, their website is super easy to use to help you see their current inventory and search/filter by make, model, price, mileage, and even special features. If you create an account, you can also save cars and come back to review and compare them later. They had several hatchbacks in my price range available. I called a few days before I wanted to come to the dealership and spoke with Jaison, who was super friendly and easy to work with. He talked to me about what I was looking for and even sent me a video of one of the cars I was very interested in. When I came out to the dealership, I wanted to test drive some alternatives. Jaison had told me he wouldn't be there when I was planning to arrive, so I worked with Jon, who was also very nice. Jon gave me three cars to test drive, and I ended up going with a 2015 Chevrolet Sonic. It looks brand new and has under 20K miles on it. I'm an idiot and forgot my checkbook at home, but Jon let me fill out all of the paperwork so I would just need to come back in the morning with a check. It took under two hours to test drive and choose a car and do the paperwork, and then 15 minutes for me to get it from them this morning. A few things to keep in mind: 1) They do NOT haggle. It's not what they do, and they're literally not allowed to do it. This isn't a bargaining thing; they just don't do it. So be prepared to pay the exact sticker price. 2) Their financing is based on the vehicle that you choose, so you can't apply before you choose a car. I ended up getting financing elsewhere because I wanted to have a check with me before I went.

This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.

I drove 6 hours with a trailer to purchase a motorcycle from this dealership based on how it was…read moreadvertised: "mint condition," one owner, clean title, garage kept, not a scratch. Before I even saw the bike, I was told: * Cash only * Paperwork was already prepared * I was asked to sign before inspecting the motorcycle * I was not allowed to test ride Once I finally inspected the bike in person, the condition did not match the advertisement: * Visible rust on the frame * Rust in the rear * Corroded and worn hardware/screws * Clearly not "mint" and not "no scratches / garage kept" as described When I calmly pointed out the issues and asked why none of this was disclosed beforehand, the seller became angry and defensive and claimed he "didn't know" and that it was "normal." This was a complete waste of time, fuel, and effort after traveling six hours based on inaccurate information. I walked away because the motorcycle was not as advertised and the pressure to sign and pay cash before inspection was unacceptable. I am leaving this review so others don't make the same long trip under false expectations.

Stay Clear of this place at all costs. I went to go buy a 2009 Mercedes E350 vin number…read moreWDBUF87X09B372052 from this dealer. Drove 4 hours there to check it out and the car was in total disrepair. Brakes were noisy where they just slapped some cheap pads on it. The car shook like crazy when applying the brake pedal and I noticed that the front end looked like it was poorly repaired. I asked them if it had ever been in an an accident and they said it never had been and its all original paint. After about 30 minutes going back and forth I finally had them run the carfax and wouldn't you know it was involved in a front end collision. These guys will tell you anything to try and take your money. Overall it was a total waste of time and I left empty handed.

it's always scary buying a car alone as a woman, but phil made me feel extremely comfortable. he…read morewas transparent, honest, and funny--and that made a world of a difference. we worked together to bring down my monthly payment and worked out a better trade-in deal. kara is the finance manager who helped me, i loved how quick and professional she was. she is DAMN good at her job. shoutout phil and kara for making my experience painless and easy!

If I could leave zero stars, I would. This review is long overdue…read more Last year, I helped my 79-year-old mother purchase a car. I had previously bought a vehicle from Baierl Subaru and thought it was a good idea to return. She drove from New York to Pennsylvania based on my recommendation. Let's just say everyone makes mistakes. To start, the entire purchase process took 12 hours over two days just to drive away with the vehicle. That's completely unacceptable. After finally taking delivery, we were told my mother would have to come back on another day just to receive a basic walkthrough of the vehicle's features--and it wasn't even from our salesperson. We initially worked with Phil, who was pleasant enough on the first day, but he was trying to juggle multiple customers at once instead of handing us off to another salesperson who could give us the attention we deserved. While that wasn't ideal, we did eventually reach a deal we were happy with. The real problems started the day two. I sent my wife with my mother, expecting they would simply sign the paperwork, get a quick overview of the car, and head home. Instead, they spent another eight hours at the dealership. When I caught up with them afterward, I was shocked to discover that the original deal had been completely changed. Thousands of dollars in unnecessary warranties and add-ons had been included by Kara in finance. My elderly mother was subjected to the classic finance office routine--fast talking, shuffling paperwork, and constantly redirecting attention to the monthly payment instead of the actual cost of what she was buying. When I called Phil to find out what happened, he immediately washed his hands of the situation, saying it was the finance department's responsibility. There was no effort to advocate for his customer or help resolve the issue. I ultimately had to return to the dealership myself to cancel the unnecessary add-ons. Kara made the cancellation process as difficult as possible. It took over eight months for most of the refunds to be processed, and my mother is still owed some money. At some point, it simply wasn't worth continuing to deal with her. I also spoke with the acting sales manager at the time to share my experience with the finance department. Unfortunately, he seemed far more interested in his upcoming vacation than addressing a serious customer complaint or following up afterward. My advice? There are plenty of other dealerships. Find a salesperson who will give you their full attention, stand behind you after the sale, and genuinely care about your experience. And if you're helping an elderly family member purchase a vehicle and have to deal with Kara in finance, be prepared. Apparently, sitting next to your family member isn't enough. You may also need a passport, a power of attorney, and a stool sample before you're allowed to speak on their behalf. Good luck.

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

After a great experience 5 years ago purchasing a 2020 Accord here, the service really has fallen…read moreshort. I have been taking my car to the service center continuously over the past 5 years and I have always had extreme complications getting a hold of anyone either when my car is in the shop and I'm trying to get an update, or following up after the fact on warranty claims. My car has been experiencing glitches on the touchscreen for years now and I have had no luck on getting warranty claims reviewed and ultimately accepted. There have been numerous times where it takes 5-10 calls to get someone on the phone as the end of the day nears as to if my service has been completed or not and a few times I've gone in at the end of the day and they needed to keep it there another night to get the service done. While the service that is actually done seems to be completed well, the customer service side of the service center has been extremely challenging.

They helped me get the vehicle that I wanted they got me my loan so they are a good place to go get…read morea vehicle if you need a new/used vehicle

bought a cart from them 2 years ago and have had multiple issues. Found myself bringing the car in…read morefor the same issue several times. its a very shady business

I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.

Great Service and good experience for the first time car Service on the Volvo dealers…read more Excellent communication and performance Good place to care about your Volvo I got eight Volvo's so far... C.

The sales consultant Max Nigon at Bobby Rahal Volvo on Perry Highway in the North Hills was great…read moreto deal with. Not high pressure , and he knew his stuff . I'd recommend him if you are looking at a Volvo! MNigon@bobbyrahal.com