***THEY INTENTIONALLY SOLD US A CAR WITH A BAD ENGINE*** my boyfriend and I bought our first car…read morefrom drivetime in November 2024, we were in an emergent situation and Belinda Bayer seemed trustworthy enough. we found one we liked and it sounded good driving but once we learned we had to change our insurance she completely changed her personality, we were in complete shock... she turned so rude and demanding slamming things down, kicking the door open, really weird/odd behavior for someone her age. she ended up leaving and her manager finished her deal for her. turns out the oil stick on our car was already burnt when we bought it (which they knew when they got it serviced) and the oil consumption of the car has caused us to have to fill the oil every few days for a year and now, we need a new engine. we have all the protections you could buy, and we're still not covered for a new engine. we're contacting lawyers to see our options because we are stuck in this huge loan with 20% interest. All they are doing is getting you tied in with a predatory loan company. This is the worst place to go if you're looking for honesty.

My son and I went there 4 years ago because he had no credit as a young man and we heard this was a…read moreplace to help both purchase a car and build his credit. We knew we would be paying higher interest but that is the price he felt he wanted to pay. Unfortunately this was a horrible experience. Well he had only one car to choose from he decided to take it. He drove it for eight months before it started having some serious issues with the engine with brakes I need the needle for the speedometer fell off. Now mind you we did have a warranty which of course got us nothing. He has not been able to use this vehicle for 3 and 1/2 years. It sat in our driveway for a while we took it to a reputable dealer and now our mechanic has it the repairs will cost close to $3,000 much more than what the car is worth. He has been making payments this entire time so as not to take a hit on his credit. Both drive time and Bridgecrest the finance company refused to work with him and he is stuck. I will only speak for our personal experience that I would stay away from them and the more we talk to others who have purchased Vehicles their their experience has been very similar. Save yourself the time aggravation frustration and money and either shop elsewhere or savior money until you can purchase from a reputable dealer. As they say live and learn. Sometimes that means cutting your losses. They can take thier unusable vehicle my son has decided to seek some legal action for the time being take the credit hit.

I can't sing the praises of CarSense enough. I absolutely LOVE this place! We have purchased 2 cars…read morefrom there, and both experiences were incredibly pleasant. We had to buy the second one after our first was totaled, but we got to work with Jaison both times, as well as Chester the second time. They were both unbelievably kind and helpful in ensuring a comfortable and relaxed buying experience. They also were so helpful in answering all of our questions, and they really cared about my husband and I way beyond the sale. 10/10 would recommend! Also, I've used the "service" side of CarSense and their service is seriously unmatched! Eric and Bill are super nice and patient, and you can be assured that your vehicle is in the best hands. They don't try to sneak extra charges on like many other mechanics will. I love the honesty and integrity that they have, and I always look forward to visiting when my car needs work done. Thank you guys so much!!

This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.

I drove 6 hours with a trailer to purchase a motorcycle from this dealership based on how it was…read moreadvertised: "mint condition," one owner, clean title, garage kept, not a scratch. Before I even saw the bike, I was told: * Cash only * Paperwork was already prepared * I was asked to sign before inspecting the motorcycle * I was not allowed to test ride Once I finally inspected the bike in person, the condition did not match the advertisement: * Visible rust on the frame * Rust in the rear * Corroded and worn hardware/screws * Clearly not "mint" and not "no scratches / garage kept" as described When I calmly pointed out the issues and asked why none of this was disclosed beforehand, the seller became angry and defensive and claimed he "didn't know" and that it was "normal." This was a complete waste of time, fuel, and effort after traveling six hours based on inaccurate information. I walked away because the motorcycle was not as advertised and the pressure to sign and pay cash before inspection was unacceptable. I am leaving this review so others don't make the same long trip under false expectations.

Stay Clear of this place at all costs. I went to go buy a 2009 Mercedes E350 vin number…read moreWDBUF87X09B372052 from this dealer. Drove 4 hours there to check it out and the car was in total disrepair. Brakes were noisy where they just slapped some cheap pads on it. The car shook like crazy when applying the brake pedal and I noticed that the front end looked like it was poorly repaired. I asked them if it had ever been in an an accident and they said it never had been and its all original paint. After about 30 minutes going back and forth I finally had them run the carfax and wouldn't you know it was involved in a front end collision. These guys will tell you anything to try and take your money. Overall it was a total waste of time and I left empty handed.

it's always scary buying a car alone as a woman, but phil made me feel extremely comfortable. he…read morewas transparent, honest, and funny--and that made a world of a difference. we worked together to bring down my monthly payment and worked out a better trade-in deal. kara is the finance manager who helped me, i loved how quick and professional she was. she is DAMN good at her job. shoutout phil and kara for making my experience painless and easy!

If I could leave zero stars, I would. This review is long overdue…read more Last year, I helped my 79-year-old mother purchase a car. I had previously bought a vehicle from Baierl Subaru and thought it was a good idea to return. She drove from New York to Pennsylvania based on my recommendation. Let's just say everyone makes mistakes. To start, the entire purchase process took 12 hours over two days just to drive away with the vehicle. That's completely unacceptable. After finally taking delivery, we were told my mother would have to come back on another day just to receive a basic walkthrough of the vehicle's features--and it wasn't even from our salesperson. We initially worked with Phil, who was pleasant enough on the first day, but he was trying to juggle multiple customers at once instead of handing us off to another salesperson who could give us the attention we deserved. While that wasn't ideal, we did eventually reach a deal we were happy with. The real problems started the day two. I sent my wife with my mother, expecting they would simply sign the paperwork, get a quick overview of the car, and head home. Instead, they spent another eight hours at the dealership. When I caught up with them afterward, I was shocked to discover that the original deal had been completely changed. Thousands of dollars in unnecessary warranties and add-ons had been included by Kara in finance. My elderly mother was subjected to the classic finance office routine--fast talking, shuffling paperwork, and constantly redirecting attention to the monthly payment instead of the actual cost of what she was buying. When I called Phil to find out what happened, he immediately washed his hands of the situation, saying it was the finance department's responsibility. There was no effort to advocate for his customer or help resolve the issue. I ultimately had to return to the dealership myself to cancel the unnecessary add-ons. Kara made the cancellation process as difficult as possible. It took over eight months for most of the refunds to be processed, and my mother is still owed some money. At some point, it simply wasn't worth continuing to deal with her. I also spoke with the acting sales manager at the time to share my experience with the finance department. Unfortunately, he seemed far more interested in his upcoming vacation than addressing a serious customer complaint or following up afterward. My advice? There are plenty of other dealerships. Find a salesperson who will give you their full attention, stand behind you after the sale, and genuinely care about your experience. And if you're helping an elderly family member purchase a vehicle and have to deal with Kara in finance, be prepared. Apparently, sitting next to your family member isn't enough. You may also need a passport, a power of attorney, and a stool sample before you're allowed to speak on their behalf. Good luck.

Let's start with my vechicle was totaled on Monday. Airbags deployed. Luckily, no one was injured…read more QUICK SUMMARY: I had purchased new 2015 (from Art Morgan), had all service done at Baierl (coordinated by John Kurta), and purchased a new 2026 vehicle (from AJ Shultz). I reached out to Mr Kurta who connected me with Mr Shultz. This purchase was not planned. I thought a used vehicle may be more fiscally responsible with a car payment. I learned a used car interest rate is higher than new car interest rate. Had a bit of sticker shock. There was a large selection of new and used vehicles on the lot and website. At our initial meeting, on Wednesday, Mr Schultz and I discussed the features I wanted in a vehicle. He showed me a couple vehicles on the lot, worked up the numbers, etc. I had to think about this large purchase. Normally, I would have done research, test drives, etc. I didn't have the luxury of time. I needed to trust the 11 year relationship that I had with Baierl Honda. Mr Shultz and I kept in contact over several days. I steered the conversation - it wasn't initiated by Mr Shultz. He wasn't rushing me. He provided me with timely complete answers to all of my asynchronous questions. Given the reliability of my 2015 vehicle, on Saturday, I purchased a new car. I drove the vehicle off the lot with the odometer reading 4 miles. I purchased bumper to bumper extended warranty, tire protection, and battery replacement. Was pleasantly surprised to see a tube of touch up paint in the glove box. In 11 years, I have referred a lot of people to Baierl Honda. Because of that long term relationship, I was able to make a quick decision. HONDA CORPORATE: Please reconsider your revised color palate: 40 shades of gray, fire engine red, electric blue, and a sage (only available for hybrids). Hunter green? Burgundy? Navy?

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

They helped me get the vehicle that I wanted they got me my loan so they are a good place to go get…read morea vehicle if you need a new/used vehicle

bought a cart from them 2 years ago and have had multiple issues. Found myself bringing the car in…read morefor the same issue several times. its a very shady business

I sold my car and it was the easiest process ever. Filling out the paperwork online made the…read moreprocess seamless. Carvana lets you know what you need to bring to your appointment and the measures they need to take for the process to be completed. I was in and out within 20 minutes with a Direct Deposit on the way. Would highly recommend selling your car with them. They also offered me the highest than any surrounding dealership!!

I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

Great Service and good experience for the first time car Service on the Volvo dealers…read more Excellent communication and performance Good place to care about your Volvo I got eight Volvo's so far... C.

The sales consultant Max Nigon at Bobby Rahal Volvo on Perry Highway in the North Hills was great…read moreto deal with. Not high pressure , and he knew his stuff . I'd recommend him if you are looking at a Volvo! MNigon@bobbyrahal.com

This is our third time purchasing a car from Rohrich and quite honestly, I wouldn't want to go…read moreanywhere else. Stan took care of us, and did a phenomenal job assisting us in purchasing our 2026 Honda CR-V Hybrid Trailsport. He made the process quick and easy - the whole process including the test drive, trade-in appraisal, and financing took about 3 hours total. To top it off, the Rohrich Advantage with new car engine warranty, free oil & filter changes, free service car washes, and free state inspections for life can't be beat. We will definitely be back when we are ready to trade in my husband's Civic. Thanks again, Rohrich & Stan!

I was in Pittsburgh from Dallas and I needed an oil change. I called Rohrich honda and was told to…read morejust come in. I drove into the service bay. 3 service advisors were sitting at their desk. Another employee was walking in the service area. I waited for a few , no one acknowledged that I was there. I asked is this the service department, the gentleman said yes. I told him I needed an oil change. He asked if I had an appointment. I stated I did not but I had called previously and was told to come in. At this point I had a bad first impression. I told him that's ok, I'll go somewhere else. I called Rick Smith, general manager and left a message. This Dallas Texan got a bad first impression.