Susan F. is absolutely the best. I've purchased 8 cars in the last 9 years from a few different car…read moredealers and this was the best experience I've ever had. Susan was wonderful!

I recently tried to purchase a car from Kenny Ross Mazda and the communication with the sales team…read morewas horrendous. Then when I found a vehicle at another Mazda dealer an hour away they asked if I could wait until the middle of July to purchase a vehicle and then it has been radio silent ever since. Needless to say I went elsewhere I probably won't purchase another vehicle from Kenny Ross.

I purchased my vehicle from riverview two years ago. I went for my free inspection this morning and…read moreI was told that my vehicle would not pass because of a left front strut and an exhaust valve cover. this didn't make sense to me because I had just had the starter replaced 3 weeks ago and the mechanic told me the exhaust valve cover was a slight issue but would definitely pass inspection. the cost to fix it was $1100 and they kindly told me I could apply for a gmc credit card and get $250 off this price. I told them no and immediately took the car to another shop. the car passed inspection in less than an hour without any issues! apparently the free inspection is offered so the service department can fleece you when you get there. I will be reporting this to Penn dot and the PA attorney general.

Do not trust their Service Department…read more TLDR: Charge you $200 to diagnose issue with vehicle, provide incorrect information and then argue with you when you want your $200 back. So here's what happened. Purchased the vehicle in June 2018. Have done the majority of service at the dealership, all fluid changes, few mechanical "shift to park" issues after warranty expired, but nothing major. On 12/13/25 my 2017 GMC Acadia broke down and wouldn't move. Had the vehicle towed to the dealership to at least figure out what the issue was, figuring it's the worse case scenario. Sure enough on 12/15/25, service advisor Mark calls to ask what is wrong...i guess the notes never got to him from when I called in on 12/13 that it was getting towed in. Explained the whole situation of what happened with my vehicle when it stopped moving, said he'd get back to me. A short time later Mark calls back and says, bad news. It's your transmission and it's going to be at a minimum $8,500 and we have no time frame of when it can be repaired. The immediate panic of, well lets find a rental car until I figure out what I am going to do, where else can possible look at the car, who else can I trust, what will it cost. Do I just trade in (they offered me $1000 "as it sits"), sell the car to someone who might want to put the money into fixing it? I just had no real idea what I was going to do. Take a breath and start to call around. Talk to a few mechanics who were recommended to me and some others of what transmission shops are in the area that are trustworthy. They all said the same thing. I don't think it's your transmission, I think you have a broken axle based on everything you have stated. That's a pretty big difference in diagnosis. After a few days of calling around and waiting on some responses I get through to a different garage on 12/19/25. I have the vehicle towed at lunchtime to this shop for them to diagnose the issue, but before the vehicle can leave the lot, I need to pay Riverview GMC $204.05 for their diagnosis on the vehicle. Hate to be out that money but I just want to figure out what I am doing with my car. Vehicle arrives at new shop by 1pm, and within 20 minutes of it arriving, they call me to tell me that right now the issue is a Broken Axle and until the axle is fixed they can't diagnose if there is a problem with the transmission. That shop is upset for me because of bad info from the dealership service, and me I'm not overly pleased either. Shop explains they will replace the axle and then do their tests and we'll go from there. I call Riverview, ask to speak to Mark, to get a better understanding of what was done with the diagnosis. "We hooked it up to the computer, stated the car and it wouldn't move / go into gear." I asked, did you get it pulled into the garage and look under the car to do a visual inspection. "No, the car wouldn't move." I explained that their diagnosis was wrong and that if they got it put onto a lift, they would have seen it was a broken axle. And because of their improper diagnosis, I would appreciated if I could be refunded the $204.05. I was told no. Things got a little heated with Mark, and that is when I got to speak to his supervisor Dave. I started out calm with Dave. Explained the whole story (and if you are still reading, I'm proud of you) and explained that I don't think it's wrong that I be charged $204.05 for an improper diagnosis when the axle has to be fixed before the transmission can be properly evaluated. Dave then asked, if he gives me the money back and if this transmission shop finds and issue with the transmission that I repay them the money, since they technically weren't wrong. My return spin to him was if you properly diagnosed the vehicle, then I would have had it fixed at the dealership and maybe been out a vehicle for a day or two, and not in a rental that I was paying nearly $400 out of pocket for. After a few minutes and a call back from Dave, I did get the $204.05 back from Riverview, and Dave asked that I let him know how things turned out with the other shop, and I did. Remember when I mentioned that the other shop had the vehicle around 1p.m. Well at 4:10 p.m. on 12/19 I get a follow up call from the Transmission Shop that my vehicle axle was replaced and all of the tests they did on the transmission, including driving it around for a while they feel that nothing is out of place. Total cost for their repair. $450.50 and it was done in about 3 hours. Dealership had my vehicle on their service lot for 5.5 days, with no timetable for repair and a minimum $8500 charge. I'm glad I asked around (and would have anyhow) but I just wonder how many people they have taken advantage of at Riverview. I'll never go back there for anything and neither should you or anyone else you know.

fast service great pricing…read more knowledgeable mechanics Dropped my car off in the morning and it was repaired and back on the road the same day

I have an older vehicle and am always nervous about taking it to a shop for repairs as I do not…read morewant to sink a bunch of cash into the vehicle. I took my car to Mount Carmel and was totally blown away by the professionalism and care shown to me. Keith is my mechanic and I am totally satisfied with his work and the prices are acceptable. I had my car back in record time and I've taken it back again for the yearly inspection. I so appreciated how pleasant Keith is to work with. He kept me informed and answered my questions so I could understand. I would refer Mount Carmel and Keith to anyone. I'm confident they won't be dissatisfied.

I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.

Gave me a price for a trailer, went back to purchase trailer and wouldn't acknowledge that price…read more Nor would they even try to make a sale. Don't waste your time, better off at Toms trailer up the road.

This company is completely Shady. I've been trying to get results from them since the beginning of…read moreMay when I purchased the vehicle. The issue started out with the car having multiple mechanical issues within the first two days. I initially tried to go down in person and contact them but the only thing I received was a door shut in my face and no return phone calls. By the end of May I contacted an attorney as well as a dispute with my bank. Currently the company has made multiple public post saying that they have contacted me and attempted to work things out with me such as offering to pay for the repairs or returning my money but while they have posted this publicly on Facebook I have not received any actual communication from them since May 31st. I have asked them to provide proof that they tried to contact me on their end with a date stamp including but they still cannot provide that information because it did not happen. If you value the safety of the vehicle you are actually leaving with you should definitely buy from someone else don't even bother looking at these vehicles unless you're willing to put your family and yourself at risk. Also if they're able to on pages they will hide and delete reviews and comments that are negative. Make sure you check out their reviews on cars.com as well as their complaints with the BBB and reviews on there.

I needed a jump start 3.3 miles away from their shop, they sent a guy out in a car with jump pack…read more Charged 210.00 I should have asked what it cost . Never again. That's insane

I have not used this business but a white tow truck of theirs and a dark grey one were speeding and…read moredriving recklessly on the Blvd of the Allies today cutting off vehicles and almost caused two accidents. If their drivers drive this way I can't imagine how they run their business.

I live on the opposite coast and was buying an antique car located in PA. I contacted PPI and after…read morea phone conversation decided to use their service to inspect the car. They did a fantastic job and saved me a ton of money and one HUGE headache. There were issues, with the car being 65 years old and original, but nothing unexpectedly wrong with the car. However the paperwork was screwed up, no one saw it, not the dealer and not me. Had it shipped to California with that paperwork it is likely I could never have registered the car in this state or if I could it would have cost a lot of time and money to do so. Because I used PPI the paperwork mistake was found before shipment and is being fixed by the dealer. Once I receive the corrected paperwork and the car I should have no troubles. PPI did an excellent job taking numerous photographs as well as checking and documenting everything and follow up conversation discussing all the issues and findings. Had I have gone to a nationally known brand it would have cost more and I doubt I could have gotten better or more professional and personalized service. PPI is a great value for the money. Thank you, PPI

Brian made my decision to purchase a used car very simple and straightforward. He arranged the…read moreinspection with the dealership and provided a comprehensive review of the vehicle; mechanical and cosmetic. Further he provided a fair valuation of the car. The inspection and report were completed more quickly that I expected. Pittsburgh PPI exceeded all of my expectations.