Subject: Customer Service Complaint - Request for Refund and Resolution…read more On September 1, 2025, at approximately 2:15 p.m., I visited Ricky Rockets located at 14640 S. Cicero Ave, Midlothian, IL 60445. I went to Pump #9 to purchase gas and selected the $7 Express Car Wash. After fueling, my receipt showed I had been charged for the $15 Deluxe Wash instead. I immediately went inside to speak with a cashier and requested the difference be refunded or adjusted. The cashier explained they did not know how to do this and called for assistance. A woman named Patti (I am unsure if she is a manager, as she never introduced herself) came to assist. She did not acknowledge me, walked past me, and only after the cashier prompted me to follow did she address the issue. Patti used her card at the pump, stated that the system does not allow for selecting options, and told me I had selected the $7 wash myself. When I explained again that I had not and requested the refund difference or the correct wash, she refused, saying, "I'm not fixing it." I reminded her I am a regular customer, and she responded that I "should know how the pumps work," before walking away. When I asked for the corporate contact number, she did not provide it verbally but pointed to the door where the 866 number was posted. This was one of the most unprofessional customer service experiences I have ever had. I am requesting: A refund of the $7 difference between the wash I selected and what I was charged. An explanation of how this error occurred. A formal apology for the poor treatment I received from Patti. A review of this employee's conduct, as her behavior was dismissive and unacceptable. The contact number listed at the location is 866-447-42359. I would appreciate a prompt response on how this matter will be resolved. Sincerely, Kevin

twice this week fueling my cars and picking the car wash option the pumps had no paper in the…read morereceipt printer at the pump. so then you have to go inside for a receipt. this seems to be a regular occurrence for this store. Delta sonic in Crestwood doesn't ever have this issue seems I need to consider giving them my business.

I use to go here a lot. Went recently still a great store. Always clean, management is always nice…read more I will say from previous times I've been here it has been busy but the staff handled things in a timely manner. I don't know if the cashier from the morning shift is still there but if so I applaud her for her composure in most situations. She is a really great person and her service kept me coming back. Lastly this store has gaming, be sure to check them out if your in the area. -Kwality

Pumps don't work!!! Can't even fill my car up because r the…read moregas hand is constantly shutting offs so annoying! Took 20 minutes and two different pumps.

Don't go at night when you have a medical problem and need use bathroom last around 11pm to 11 30pm…read moregirl name ashe had line to bathroom going telling us both bathroom are use that a lie young gentleman name Anthony open one no one was in and spoiled brat try blame him for it that little girl doesn't need to be there she got mad just because someone didn't listen to her really slap the back door like 6 year old and ready to quiet over a lock bathroom she yell out i will say Anthony that work there did it professionally and understand but the spoiled brat ashe no if she work she definitely have one bathroom lock for no reason and lie

Don't go at night when you have a medical problem and need use bathroom last around 11pm to 11 30pm…read moregirl name ashe had line to bathroom going telling us both bathroom are use that a lie young gentleman name Anthony open one no one was in and spoiled brat try blame him for it that little girl doesn't need to be there she got mad just because someone didn't listen to her really slap the back door like 6 year old and ready to quiet over a lock bathroom she yell out i will say Anthony that work there did it professionally and understand but the spoiled brat ashe no if she work she definitely have one bathroom lock for no reason and lie

The good: Low gas price, clean surroundings. It's never a line to get to a pump and I have…read morefrequently visited this station throughout the name changes over the past 18 yrs that I have lived in Berwyn. The bad: My last and most recent visit last month, I noticed on my receipt that they placed a $75.00 hold on my CC for a $15.01 gas total. Why? This might be something to look into.

This is no longer a Mobil station. It is an SNK Fuels…read more Trash cans over flowing, crowed isles of "stuff" and no public washroom. NOT a good place to stop.

This is my favorite gas station. It's neat and clean on the inside. I like Shell's gas pumps and…read moremachines because they are updated and the pumps never stop until the gas is pumped. I always use my reward card so that I can save 5 cents on the gallon. The workers inside are friendly.

Always nice customer service, everyone there friendly and takes good care of their customers…read more Clean, and well kept store, everything looks good and stocked well. Bathrooms always clean and maintained well.

Not that it should be a surprise customer service is very low station is dirty inside and out fuel…read morepumps don't look like they've been cleaned since the day they were installed just a very bad location

This speedway is trash, I tried getting a refill on my speedway 64oz cup and cashier charged 3.99…read morefor it but I bought the cup for 7 dollars and was told the refills would be about 1.68 with tax

Large clean and easily accessible, but gas price is a little high for the area…read more Bathroom was clean and lobby was very clean, even the beverage are, which can be a problem.

Since Tina took over as manager this location is so clean, in order, and all staff is very…read morefriendly. I live around the corner from here and have been stopping there almost every day for 20 years. Other management was good but it has gotten extremely better. I know all employees by name and I always get a good morning, have a good afternoon, evening etc. Kudos to Tina for doing such a great job and the customer service is bar none. Kudos go out to Lawrence and Linda also that work as cashiers. Please please pass this onto them.

I stopped to get gas today and while paying asked the clerk (older man) if they had a restroom. He…read morereplied No. Pump my gas and suddenly my car won't start. Had to call my insurance company to give me a jump. I went back inside and asked him again if I can use the restroom and he reluctantly gave me the key after asking me where my car was. I told him it's the white Mercedes. He was purely being racist and it's a bad reflection on this business. He didn't want me to hand the key back to him and just gestured at me to lay it on the counter when I tried. RUDE RUDE RUDE RUDE!

Absolutely amazing customer service, me and my friends come here almost daily and are never…read moredisappointed.

I came in hoping to get my ac fixed I wasn't thinking it's anything crazy since it's a newer car…read morebut the recharge wasn't able to accommodate. Mauro was very helpful and honest. Most places just want to take advantage but he went above and beyond to help and i definitely recommend seeing him for any service they provide

Integrity is still alive! My daughter went for an oil change as the monitor light was on In her…read moredash When she got there, the technicians discovered she did not need an oil change. The sensor was malfunction. They finished all of their services, topping fluids, checking tires, checking lights sent her on our way with a "thank you for being a loyal customer. No charge. Saves my 21 year old student $90 easy!!!

So unlike the last two gas stations I went to this one has gas and the credit card machines work on…read morethe pump. It's a little dirty and I do believe they have bullet proof glass but it's been awhile since I've been there. They are open later than the other stations in the area. Did I mention they had gas and the machine worked.