Scam company, will try and pull the ole bait and switch and make you sit through some BS…read morepresentation for nothing. Stay away.

I didn't use their service, so no feedback on that. Here's what I experienced (and I'm THANKFUL for…read moreon-line reviews and comments). I met these folks at the recent Home Show in Overland Park. Even though I think our water quality is great, I signed up for an analysis and a free water filter. After the show, I received multiple calls to schedule this, and finally decided to answer the call. Here are the two things that got my spidey senses tingling. First of all, nearly every reference to confirming the appointment included stating that 'my spouse/partner' was to be available as well. That immediately gets me to thinking this is going to be a high-pressured sales call, something I don't care for. In fact, that's what reviews confirmed for me - once they got into the house, it could be hours before they finally got the message. Lastly, once everything was confirmed for the appointment, he then said he was going to have me chat with one of his managers. When she came on and verified the info, including the spouse/partner thing, I could feel the regret starting. When I hung up, I did my review online. Service seems to be rated very highly, which is great. What I didn't want or need was a relentless, high-pressured push for something that may be marginally helpful but probably not all that necessary in Overland Park.

Would not recommend. We have used this business for 3+ years and have had no problem with auto pay…read more Their 3rd company billing partner charged us 3 times this month, credited us back 3 times and now we are receiving past due notices. I spoke with the main office and we are not past due. Their accounting department will not return phone calls. Ridiculous and getting the run around. Now they are requiring us to provide billing errors. Explore other options.

They are basically the only game in town. Have had their system for about 10 years and the product…read morehas been very good. However, their service is AWFUL. We're on the 'Preferred Care' customer which is paying annually for 1x service which is over $800 at this time. I ALWAYS have to call Them to get any service as they wouldn't show up if you didn't remind them. You schedule a date, nobody calls to let you know what time they'll be out on the day, you call them...and "oh! You're not on the calendar today, but I can get you in Friday"..... And on it goes. Honestly, if someone else could cover their filters and equipment I would be looking in to it.

These people came into our home did a 2 hour sales pitch. When we said we wanted to think about it…read morethe sales person wouldn't leave our house without calling his manager. We got pushed into an $2000 under sink water filtration system. We have been making payments for 2 years and still owe the same amount as the first initial quote.. and here's the kicker THEY PUT A LEIN ON OUR HOUSE. For a $2000 water filter. This place is predatory and I feel sick to my stomach just thinking about how we got scammed.

Great service great people very friendly and professional, came in like they knew me already, just…read moreordinary people I loved that. So far so good great job people.

I have been trying to schedule Pure Water for a week to come out for a maintenance check. Spoke to…read moresomeone on Mon, Tue and Thur. The tech was to call me back to schedule and I have not received a phone call, or any communication. Very poor customer service. They appear to have no back up in case their one tech is not available.

The staff is very knowledgeable and will show you how their operations are ran. Very interesting…read moreand informative! Amanda the owner is very pleasant and knowledgeable about the entire store. It's a hands up! I never really imagined water was so diverse. Can't unsee it all now.

Our home warranty company hired these clowns to fix out hot water heater. After over a month and a…read morehalf later, our home warranty company fired them. This contractor lied to us about when they would come out to fix the water heater. They lied to us about ordering parts. They lied to us about receiving the parts. They lied to us about when they would return our phone calls. Turns out they never ordered the part they needed despite telling us on 5 different occasions that the part was ordered (and twice that they received it). Thankfully we never have to talk with the rude woman who answers their phones again. I hope the home warranty company is successful in getting its money back from these goofs. Do not hire this company if you want honest service that will be completed at any point in time.

We were assigned to American Home Services through our home warranty company when the hot water…read moreheater went out in our new home. Everything from start to finish was done quickly and with true professionalism. Crystal (spelling?), whom I dealt with from their office, was always very friendly and prompt. Tom and his assistant, the plumbers who came out to do the work were also extremely friendly, professional and prompt. Within a day and a half after my first call from Crystal we were back in business with a new water heater! It only took that long because the heater needed to be replaced, not fixed, and also dealing with the home warranty company. Getting hot water did take a little longer than I would have liked, but that was not their fault in the least. I just had the misfortune of having my water heater crap out on New Years Eve. Nothing could have been done then, nor on New Years day, especially when dealing with a home warranty claim. But, once the ball was in Crystal's and Tom's hands it went very quickly and smooth....I am now soaking in the warmth from water provided by my new heater for 2017, and long into the future! Thank you Tom, Crystal and Tom's assistant (sorry I forgot your name dude)!

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

Had Razo Plumbing out to replace my Water Heater, Alfonso was very professional and knowledgeable,…read moremore so than the big plumbing companies

We had the newest system installed in our home and it is wonderful. The owners are wonderful and…read morevery nice. They answer all your questions and truly care. I highly recommend this company.

Poor service and very high prices lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllread more

Good work when I needed it done at a fair price. I will call them again when the need arises.read more

Installed a garbage disposal very quickly. The young man was very polite and on time.read more