This is going to be so easy... why? Because Pure Water of Kansas City makes it easy…read more I am just a guy calling for service when the nicest woman in the world answers the phone and treats me like we have known each other for while. Needless to say... EXCELLENT customer service. More importantly, super fast delivery service, good pricing on bottle delivery service (water cost a lot everywhere but with gas prices and labor shortages... just saying). I feel I paid a fair price. I am looking forward to a long relationship with Pure Water and am glad I found them.

I have been trying to schedule Pure Water for a week to come out for a maintenance check. Spoke to…read moresomeone on Mon, Tue and Thur. The tech was to call me back to schedule and I have not received a phone call, or any communication. Very poor customer service. They appear to have no back up in case their one tech is not available.

I called them to schedule an appointment to get my kitchen sink fixed because it was leaking. The…read moretech that came out knew what she was talking about and was very professional, but she wanted to do all this fixes that needed to be done and all I wanted was to get my sink fix. I don't like that they try to pressure you into getting stuff done that you don't need to get done right now, this is why I stopped going to them, but they were the only one that can come out asap.

We had our annual HVAC check-up done today and I'd like to give a shout out to our service tech…read moreZachary Jeffries. Very person and polite, but more importantly a very thorough and professional technician. We have been customers of A.B. May for the last 8 years and we have always had positive experience. They show up when they say they will and they do the job right the first time. We have used A.B. May for repairs to our HVAC and plumbing and for all our annual systems check ups. Never had a problem, never had a disappointing experience.

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Terrible experience. Requested an urgent service call. Took them over 3.5 hours to arrive. Were in…read moreour office for less than an hour. Replaced a part that it turns out only costs about $15-20. Was charged over $775 for the repair, even though their website states "No extra fees for evenings or weekends". Refused to provide a breakdown of what constituted the total charge, or provide me with a copy of the invoice. And demanded payment on the spot, although I was told I could be invoiced. Finally, they did not clean up after, and left my office a mess. Would never recommend using them for any service whatsoever.

They arrived on time, I received lived updates while they were en route to my house. The work was…read morecompleted quickly and thoroughly. The whole situation and all potential solutions were discussed thoroughly.

I have used this company a few times in the past and have always been satisfied with their customer…read moreservice, knowledge, and friendliness. I was so pleased with Adam recently, and he gave me lots of good information on how to get a replacement sprayer head on my faucet free of charge through the brand's website.

Empire finished our basement in record time. I was expecting our first child at the time when they…read morecompleted everything in under 3 months. Great to work with!

Contacted them more than a month ago to look at my basement. It's finished but need to get the…read moreceiling and floors redone. For this I think our budget is pretty realistic. We don't need the whole thing built out. Had Dennis call me back twice to schedule an appointment. He was willing to come out right away to look at our basement. He was very friendly and assured me they would be able to do what we want at an affordable cost. (at this point I wanted the wall paneling removed as well, but discovered from other contractor bids that this wasn't worth what it would cost). I contacted Dennis three times over the course of two weeks before he finally got back to me. He apologized and told me to call him back after Labor Day. I did and scheduled a time for him to return to give me an estimate. I actually cancelled plans to make sure I could fit into his schedule. When he returned I told him that we wanted to take the wall remodel out of the estimate. He told me that he would have to redo the entire estimate and would get back to me within a few days with a new estimate. After not hearing anything for TEN days, I called him back. He basically told me that they wouldn't work with me because my budget was too low. I told him it would have been nice if he would have told me that in the beginning as it could have saved me some time. I was actually willing to spend a little more to hire them to do the job because Dennis made me feel like he knew exactly what we wanted and was willing to work with us. I couldn't have been farther from the truth. This company never gave me any paperwork, not even a business card. The other companies I received bids from at least respected my needs. It makes me think I really dodged a bullet by not working with them because they don't seem reliable or really respectable at all.

I was a property owner using MGC. I mostly dealt with Jennifer Cooper, but at the end had to also…read moredeal with her sister Michelle. If I could sum up my experience it would be like a plane trip: the takeoff was smooth, the ride had a few bumps along the way, and the landing ended in a smoldering pile of jet fuel and body parts. I will say that they provided good support when there was an issue with a tenant involving an injury. The tenant kept pursuing the issue, and to her credit Jennifer continued dealing with it. And this is why they get 2 stars instead of 1. But other than that, I felt nickeled and dimed as time went on. It seemed like there was always some little problem that I ended up having to pay for like a wasp's nest, a clogged toilet, weird little things that were obviously not my problem but they seemed unwilling to press the tenant. The end started when my long-time tenant moved out and MGC dragged their feet on fixing things with security deposit (like repainting two bedrooms back to a neutral color) so I could put the house up for sale. Then, after the fixes, and after a couple months where the house did not sell, they sent me a list of "make ready" items wanting me to pay for a bunch of stuff they hadn't mentioned. There were things I knew about or expected like the interior needed painting and wood stain touch-up, which I considered normal wear and tear. But there were other things I did not know that should have come from the tenant's security deposit because they were not normal wear and tear, like cleaning, holes in doors, torn window screens, broken pet door, and towel rung wall patches. When I am a tenant anywhere else, I have to pay for carpet cleaning; MGC apparently charges the owner for that instead of the tenant. Back to nickel and dime, they even included a light bulb and an outlet cover that needed replacing because it had a paint stain - in the same room that they just had painted by their contractor to fix the tenant's paint changes. What upset me most was the lack of communication. Over the history, getting specifics about a necessary repair was like squeezing water from a stone. What happened? When? What exactly is the extent of the damage? Why do you have to replace the entire dishwasher instead of just the motor? For the entire last month, I got zero word on walkthroughs or potential renters. So I try to get ahold of them to put it back up for sale and get no response other than "if you want to sell you should work with our service". Note that I'm in California - they took advantage of that. Multiple times, by phone and e-mail, they avoided a real conversation. Eventually my partner gets the keys back and sends me pictures - it was worse than MGC told me! A giant bright red wall in the kitchen, stains on the ceiling (with no corresponding plumbing above?!?), ceiling patches that did not match texture or color, carpet torn up down to the base layer by a dog. So they drug their feet with the first round of fixes, tried to slip a bunch of repairs past me in the second round, and never told me about the most ridiculous, disturbing issues. Now here's the real kicker. The final conversation... When I finally talked to Michelle on the phone (with her sister whispering in the background), she pounced. She was "offended" by my questioning of all the "make ready" items. She challenged me "why would I come back to MGC" if things were so bad? (uh, because I'm 2000 miles away with no other contacts and you have my keys and I thought what you were doing was at least acceptable before I found out about the kitchen and ceiling and carpet) Why didn't you ask about the make ready list months ago? (I did, you didn't respond to my phone calls) She threatened that I owe them money because they put so much time and effort into listing the house for rental. (yeah, that silent month where you took a week off) She blasted me for "changing my mind because things were not going the way I wanted." (btw i got a new realtor and got an offer two weeks later - results, not excuses) She called the torn up dog carpet "irrelevant" because the carpet was already aging. (obviously me bringing it up means its relevant, and old worn carpet is different than dog torn-up carpet). And she talked down to me about how the level of detail I was asking about repairs was "not customary." Let's imagine I'm wrong. Let's imagine that they communicated well the entire time and managed the property like all-stars. Let's imagine that I'm totally blowing everything out of proportion up to this point. I never heard "what can we do to make this right?" or "how can we keep your business?" If you own a business, you do not treat your customers and clients that way. They played a strong hand to throw me off and avoid having to do anything to make the situation right; well now you're not collecting my $ and also not from some of the people reading this. The customer is always right.

Years of unresolved electrical hazards (breaker trips, dead outlets, actual fire risk) that MGC…read morekept blaming on my appliances instead of fixing, until an electrician finally found the real cause: bad wiring. Add in murky late fees I could never get an audit on, disputed charges I was told would be waived, and a sudden switch to cash-only payments with the portal shut off. Get everything in writing and get the wiring inspected before you sign anything here. Lived here for 5+ years across two ownership groups, and MGC Leasing (which took over management in 2022) has been consistently unresponsive to a serious electrical hazard. Recurring breaker trips and power outages in the kitchen, master bedroom, and living room went unresolved for years despite repeated maintenance requests, most of which were met with attempts to blame my own appliance use rather than test the wiring. It wasn't until a licensed electrician finally inspected the property in 2026 that the real cause (improperly grounded wiring) was identified and fixed, something that could have been caught years earlier. On top of that, I've dealt with disputed monthly charges I was told would be waived, late fees that piled up without a clear accounting despite repeated requests for a ledger audit, and a sudden switch to cash-only payment demands with the online portal disabled. When I raised these issues with the city and state, MGC denied any wrongdoing rather than working with me toward resolution. If you're considering this property, I'd push hard for a full electrical inspection before signing anything, and get every promise about fees or charges in writing.

Culligan of Northeast Kansas just installed a Whole House Water filtration system in our home…read more Step 1. Scheduled appointment online. Professionally responed to our request and confirmed the appointment. Step 2. Contacted by Sales Representative named Justin to introduce himself and confirm appointment. Justin showed up and in layman's terms discussed our options to address our water quality and how it would address our health needs. We moved forward by renting the system. Justin scheduled our install date. Step 3. Jordan, our installer showed up. Wow what a worker! Whoever thought a whole house water treatment system could enhance the look of a basement? Probably one of the most meticulous workers I have seen in YEARS! I remember a time when businesses counted on Customer First Service to grow. Culligan, in my opinion, showed us why, they have 90 years of customers. Thank you Justin and Jordan for being part of our experience.

Bought a Culligan water softener system a year ago. The salesman made promises and distorted the…read moretruth. He stated that our clothes would be cleaner, no spots on glassware, better for our skin, etc. Took our money and promised to check back in within a month. Never heard from salesman again nor did Culligan follow up. Culligan grabbed our money but did not deliver on their promises. I called on 8/12/26 a year after the installation as I had questions. I was told they would call back the next day - nothing! I called again on 9/3/26 & Ms. Kelli followed up in a professional manner and was so kind. Sales mgr Mr. Fullerton sent out Justin to test the water. He said it was fine, of course he would say that. On 9/10/26, they sent out Joe and I discussed our issues and he said the issues were caused by having no chlorine in the water, and blah, blah, blah. Told me to get a chlorine tablet to put in toilet to keep dark ring away (not working), also suggested that I buy an enzyme "Uproot" to put in my 4 yo. washer (not working), I still have spots on glassware, windows, clothes have a funk smell, toilet still has a dark ring. etc. Justin blamed the office saying they didn't run my system through a thorough rinse of the charcoal filter and Joe talked very disrespectfully about Justin. Joe was more interested in selling me a monthly service plan than fixing the issue. So very disappointed and would never recommend the Culligan water system to anyone. They take your money and that's the end of your Culligan relationship.

I would give James and Sherlock Holmes Plumbing 10 stars if I could. Needed a new sump pump…read moreinstalled . He gave me a quote over the phone and was ready to come out same day to complete the work. His work was very professional and his quote to complete the work was very competitive. He explained what had caused the failure of the old pump, fixed the problem and installed the new pump. Friendly, reliable, capable and at a fair price. What more could a customer ask for. At long last I have found a plumber!

My water heater died last night. James and crew came out early today and had it replaced in an…read morehour, very reasonable. Professional, cleaned up, and just nice. We found our new plumber for sure

I really like this company because the customer service people are super helpful and friendly.read more

Price is way too high. Service is very bad. Lost power on Christmas and the weather was great! They…read moretake over 24 hrs to get you back connected! They don't care about you. You need them.