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    J Hilburn

    1.0 (1 review)
    Closed 12:00 pm - 4:00 PM

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    9 months ago

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    Oxford Street - Exterior

    Oxford Street

    4.2(13 reviews)
    2.1 mi
    $$

    There's 2 sides to this place, the store and the staff. The store itself is great, there are lots…read moreof very cool, stylish items you won't find anywhere else. Need a legit fedora, some blue dress shoes. How about a tux that doesn't look like everyone else's? This place has it. They also carry Florsheim Como shoes, the same shoes Michael Jackson used in many of his videos and stage performances. So 5 stars for the store. Then there's the staff. The regular staff is fine, the lady who was working was very nice and pleasant, but the old guy who I believe owns the place needs to not be in the store, ever. I tried on a pair of shoes and while walking and turning in them he says to me, "I hope you're planning on buying those because you're creasing the hell out of them". Dude, if walking and doing some turns renders your shoes unsellable then you have a problem. The guy is just rude. I've been to the store before and he was rude every time before too. His attitude is one of "are you going to buy anything? If not then get the hell out". In fact in my previous visit I didn't buy anything just because of his attitude. I did buy the shoes because they aren't easy to find. But I seriously considered continuing my search and finding them somewhere else. I seriously didn't want him to make any money from me, that's how much he irritated me, and I get along with mostly everyone. So in conclusion, the store is great but the old guy running the place will probably be rude to you, make you feel uncomfortable and make comments that will make you want to leave the store as fast as possible.

    Happy with my suit. Customer service was great. Will return for my next suit. Complete store with…read moremen's suits, shoes, shirts and ties. All weather coats, hats, socks..etc. etc.

    Tom James Company

    Tom James Company

    1.8(5 reviews)
    1.2 mi

    I should have read the reviews. I spent significant amount of money on a package of custom shirts…read moreand pants. The most of the pants came in during the 6 week time frame they quoted. A final pair trickled in a few weeks after. The shirts were cut incorrectly so I sent them back. 3 weeks later a new set of shirts were sent. They were also not cut correctly. For the considerable expense involved in each shirt you want them to be right. I returned the shirts and asked for a refund. 9 days later I am still waiting. When you are making a deposit and ordering product their accounting department is on the ball the same day but apparently to get a refund processed you have to wait 10+ days. I am still waiting. Save your money. It is too long of a process, too disorganized on the shipping end and too many excuses. If a company can't process a refund in 10 days then I am not doing business with them. Even crazier after reviewing it appears the sales person (Bart) held the return for 10 days so that it did not hurt his month end numbers. The return was not processed until I called the office for the 3rd time to escalate the situation.

    I will never buy from Tom James again. I bought a pair of dress pants a little over a year ago and…read morehave had them rip three times. I average wearing the pants once every two weeks. I took them to my seamstress and she said the material was bad. She said it seemed really old and that's why it probably didn't last. She was surprised I hadn't had them a lot longer. Terrible company marketing their clothes as being high end when they are really terrible quality. Would rather buy Joseph Banks. At least I know I'm paying less for the poor quality there.

    J Hilburn - accessories - Updated June 2026

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