I went to this location in order to get a problem with my car door fixed. The owner Mike, made me make an appointment; so I did. He said he would charge me $40 as a diagnostic fee. I get to the business the next day only to find out other customers also had appointments at the same time I did. Not only that, but the owner says "You're going to come back for it @ 5pm, right? I don't want any pressure." I figured that since I had an appointment that I would have an employee dedicated to my vehicle in order to finish the *relatively simple job* in an hour, and therefore, I could wait for my vehicle to be repaired. Since I could not "come back", my total wait time was one hour and forty-six minutes with the owner, among other activities, wandering around the property helping other customers with their problems. The owner charged me thirty minutes labor plus the diagnostic fee for a grand total of fifty dollars. This is very reasonable, and the job is complete.
NOTICE: Your idea of an appointment v.s. what the shop owner's idea of an appointment may not be the same concept. If you make an appointment don't expect someone to focus on the job continuously until it is done, and expect to arrange a ride so you can "come back" to pick up your vehicle at 5pm. read more