I've been wearing my great grandmothers wedding ring for 14 years, however I knew I wouldn't be…read moreable to remove it and that it would need to be cut off. Beth has the tools necessary and was able to remove my ring, through my tears and offered comfort at the same time! A diamond needed to be replaced, the ring resized and the three rings that made up the one were soldered together. She rebuilt the prongs around the Center Stone and provided an appraisal for my insurance policy. She made the process easy to understand and calmed my fears about leaving my ring with her. I picked the ring up yesterday and through more tears at the beauty of my 100 year old ring that now looks brand new! I couldn't be more thankful. I've recommended her to my family who live in the cities that it would be worth their drive to New Richmond. I also purchased several necklaces and a ring for my daughter for Christmas. Each of those pieces are wearing well and of excellent quality. Thank you Beth!!

I brought in a ceramic watch and I needed the band shortened. She was super friendly and helpful…read moreand tried to fix it while I waited. She didn't have the tools so she took it later in the week to her watchmaker. It came back perfect! I will be going back for ANYTHING jewelry related! Customer service is top notch!

Sarah at Sather's Jewelry was sooo kind, patient and helpful. She took the time to help me try on…read morethe right necklace for me, presenting me several different options and lengths, listening to what I wanted most and was in my price range. Bob, Janet, and Sarah were also helping my sisters family and guests with picking out an engagement ring for my nephew and his bride to be. We were all there for over an hour and they were so patient, kind, attentive, fun and helpful it turned out to be a very fun outing for everyone. They treated us like family and cleaned many of our own wedding rings in the meantime.

Incredibly friendly and helpful! They repaired my wife's diamond ring and cleaned it in just a few…read morehours. The prices were more than fair and the customer service was simply unparalleled! I've never been to a place in such a small town, with a captive market, with such incredible service!

Top quality service and product- sometimes they offer up something you didn't even know you NEEDED…read more Love shopping local and the agates used are LOCAL and ethically sourced! Great family business

I brought in a very well worn old Black Hills gold ring to have the stone replaced! What a…read morebeautiful surprise when I got it, it was brought back to life like a brand new ring, a new stone,all defined and the shine.. something I'm proud to wear again! thank you JB

Great service! They do easy watch repairs, needed a battery and they did it in 3 min for $20. Nice…read moreseikos and other pieces there.

I cannot recommend White Bear Lake Jewelers enough, especially their master jeweler, Ben. I wanted…read moreto upgrade my center stone, but because my ring has a unique two-sided tension mount, multiple other jewelers told me it was impossible without destroying the ring. Ben was the only one who found a way. He removed the original tension setting entirely to create a blank canvas, then molded and recreated a brand-new tension setting from scratch specifically designed for my new stone. He managed to do this while keeping the rest of my original ring exactly the same. The result is so seamless that it doesn't look like a modification; it looks like the ring was originally designed this way from day one. Because my ring is over 20 years old with numerous side diamonds, Ben performed a full inspection and caught several issues I hadn't noticed. He secured loose stones and corrected a faulty previous repair, fine-tuning the piece until it was objectively a brand-new ring. Ben was also a great partner in sourcing my diamond. I was very particular about the specific grading specs I wanted, which made it challenging to stay within my budget. He navigated the search and found the perfect stone. If you have a complex vision or a sentimental piece that needs expert care, go see Ben. He exceeded all my expectations.

Wixon is the best jeweler in Minnesota! Welcoming environment with a great selection of products…read more Will Horton went above and beyond to help me find my husband the perfect anniversary gift.He really made the experience memorable and fun. I sincerely appreciate how Will guided me through the entire process. Looking forward to a long lasting relationship with Will Horton and Wixon Jewelers.

I love Wixon. I have been buying watches from them since 2003. I've worked with multiple of their…read moresales people and most recently with Aaron Talbert who helped me pick and locate the perfect Panerai for my Dad. In a market when watches are hard to come by, he made sure my dad's 80th birthday gift was a show stopper. He moved mountains for me. His recommendation was great. The PAM we landed on was even more beautiful in person. I couldn't imagine buying from anyone else. Thank you, Aaron. Thank you, Wixon. Thanks for helping to make my dad's 80th so special!

I have bought my rings from Eric's Diamonds for years and then when the new owners took over…read moreeverything went downhill. The band on my anniversary ring broke and so I took it in to be fixed. The woman that waited on me said that it would take 2 weeks. But I wasn't going to get it back until July when they reopen again after a 1-week break. So, on July 10th I went to pick up my ring. The girl that waited on me gave me my ring and I put it on. But it didn't fit. I told her that it fit before it was fixed and I asked what happened? I told her that the day I dropped if off I asked the woman who took my ring about sizing my figure to make sure she had the right size and she told me that no need to because she would just pinch it and tap back together. I couldn't even get the ring over my knuckle. So, I asked what it cost to get the ring sized and she said $221.00. I asked does that include the $75 for fixing the ring and she said no. I told her I wasn't going to pay for that and that it was their mistake that they didn't size my ring to make sure it was put back to the right size. I will never shop there again. The anniversary ring was given to me by my husband after 35 years of marriage. Now I can't even wear because Eric's Diamonds ruined it.

Went there to design a ring for my husband after the original owners had designed mine but the new…read moreowners stopped responding any time we would ask for a picture update and after 6 months of trying to see it we gave up. Thankfully no money down even though we did offer.

Had my mom's ring fixed for my daughter after a stone fell out of it…read more Excellent quality, service and value

They did a custom piece for me. If I could give 6 stars I would! Recommend!! This place is an…read moreartisan establishment that is far and few between with the big box stores that just pump out same after same pieces.

Raza is very skilled and honest!…read more I took my watch for repair to the 3 other jewelry/watch stores in the mall and no one was able to fix it, one refused to take on the job as it was risky, one said they don't do repairs and last one did not want to fix it because I did not buy it from them and then I found Raza as I was walking by the food court. He looked at it and said that he can get it done within 20-30 minutes and shared the cost upfront which surprisingly was very reasonable compared to what I thought it would cost. And long behold, he sure did fix it within 30 minutes. He shared pics of the work performed also, again skilled and honest! I will definitely be recommending people to him as he just does not do jewelry and watch repairs but also sells some pretty nice jewelry and watches. Looks like his shop can get real busy but it is definitely worth the wait.

I'm so glad I found Raza Jewelers, my new go to for watch batteries and miscellaneous jewelry…read morerepairs. I'd been going out of my way to WBL to a franchise I will not name, so finding a closer alternative to me and being able to support a small business owner is a huge win. This place is a kiosk right across from the food court. I came in for a new watch battery and was greeted right away by the friendliest guy working in the mall that day. It took only about 10 minutes. They've got some good stuff in the cases to check out, so it could be dangerous to linger, you might end up coming home with some new pieces. The service was super fast, ultra friendly, and the cost was reasonable, along with a one year warranty on the battery. Can't beat that.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

I came in today because I couldn't find another jeweler to help me with my last minute request. I…read morewas helped by a fantastic lady (sorry I can't recall her name) that provided outstanding customer service and got me exactly what I needed. Thank you, the watch looks great!

I've never had to leave such a negative review before, but I gave them three chances, and they…read morefailed every time. I'm not going back and recommend no one does. Each time, I started with, "I'm just looking to get some ideas," or "I need to leave in 15 minutes, but wanted to stop by." Frequently, I said thank you that's all I needed for now and was ignored. Every time, they tried to get me to buy a ring or a watch immediately. "Oh, we're having a sale today, and it's a really good price on this ring." Every item I seemed interested in was praised as a great for this reason or that. While I looked, they would blabber about how great that brand was. They may have been right, but I felt like it was only said to persuade me. Frequently, I said, "I need to be somewhere and have to go," and they never listened. They often responded by having me hold the ring while they pulled out a catalog of other options or while they offered to check diamond prices on their computer. They always wanted to get my information or give me theirs no matter how much I said I would be back (which I meant) and that I needed to leave. Well, I guess I won't be going back anymore. Each experience was the high-pressure nightmare we hear about jewelry stores. They never respected me or my time. They were not concerned about me finding the right ring, watch, etc. They weren't interested in what I wanted if it didn't sell something that day.