Brought my forklift in for service the other day, not only did the service manager Hugo, treat me with the upmost respect, his qoute was right on. Not a penny more, no hidden charges. Found out that he is a Marine vet. Thanked him for his service. Wish there was more customer service like this. Will be definitely back. read more

Now I understand why there are no reviews on here for tractor repairs!! They are awful when it comes to customer service especially communication!!! It all initially started when we dropped off our tractor. We briefly described what was not working on our tractor. We were told there were four other tractors ahead of ours for repairs but were informed he would get back to us that day or the next since he was in a meeting. Since he hadn't we called him and left a message yet again. We waited a week for a response and still no response. We left another message asking for a call on an estimate and were told he was out to lunch and he'd call us back by Gabriela. We had to call again and when we did finally connect with Tom, h3bacted as if it was such a bother that we wanted an update! He asked again what was wrong with the tractor. We pointed out again it wouldn't turn on nor did the PTO work. Off the cuff he immediately attempted to discourage us by saying it would cost 4500$ without even looking at it! My husband told him that seemed high and wasn't sure if we could afford but we still needed to know what was wrong with it because it hadn't even been looked at, at this point!!! We waited yet ANOTHER WEEK WITH NO RESPONSE FOR AN ESTIMATE!! Keep in mind we are now at the month mark of waiting for just an estimate. So we called again! Tom's immediate response was because we had said the quote he threw out last time was expensive to us, he just ASSUMED we were not going to have it fixed! What the hell?!!! Again we asked for a diagnosis!!! We called back a week later to be told it would cost 2300$ which was more in line of what we needed to pay for the repairs and they were waiting for a part. We then asked to have the oil change on it since we are having it repaired. Tom lashed back when asked about having the oil change by saying " I thought you needed to save money!" Finally he called to inform us our tractor was ready ( after 5 and a half weeks) he said if I use a credit card it was 3% fee if I write a check I had to wait 10 days to pick up the tractor. We asked if we brought a cashiers check from the bank would we have to wait the 10 days? He got an attitude stating that too is a check! Basically he wanted cash only!! When we arrive for our tractor someone informed him we were there to pick it up. He said some statement aloud to the manager, in general he was pretty pissed we were bothering him to pick it up! Then he said our tractor was in spot.#1! How in the hell are we suppose to know where spot #1 is?! Another employee came out to to show us where this spot #1 is . Well he acted like it was a bother too!! This place has several stalls no noticeable markings so how is a customer suppose to know?! Ive taken my riding mowers with better service than this place!! They downright are awful for customer service!! If you don't want to deal with people move aside and let someone else in We found a place now which is an hour away from our home!!! Id rather take that long commute than comeback here!!! We were more than patient and to be treated so poorly!!! If Mahindra has only these people working on their tractors YOURE BETTER OFF NOT BUYING A MAHINDRA TRACTOR...GO KABOTA!!! read more

Be aware. They will charge you a different hourly rate than what's promised. On top of that the manager Hugo has absolutely zero customer service skills. I hope someone monitors your social media account you need to sit him down and have a talk with him. He knows not how to take care of your customers and we will not be coming back. Want to charge a diagnostic for the same exact thing and same issue we're having when it wasn't resolved the first time. read more

My dad had a similar horrible experience as the other reviewer. Tom and the other staff were condescending. "Rude" doesn't even begin to cover these people. read more

I was at J.M. Equipment the other day looking to rent some tractor equipment. While I was there they had Round Table deliver quite a few pizzas, I was shocked when they barely tipped him a few dollars when the order was well over $250. I left after I saw that and was very disappointed in J.M. As a former delivery man, I can imagine how that kid must have felt working hard and not getting much in return. I refuse to do business with a company that is so cheap they don't have the common courtesy to tip even 5% when etiquette says at least 10-20% As I was driving away, I also saw that Round Table was RIGHT DOWN THE STREET! Signed, unbelievably disappointed read more