I've never had a worse roadside assistance experience…read more I was left stranded for over 12 hours waiting for help that never came. I called multiple times for updates and was either given no useful information or told they couldn't help. At one point, the call simply ended without any resolution. When you're stuck on the side of the road, you expect the service you're paying for to show up. That didn't happen here. If you're considering AAA for reliability or peace of mind, I would strongly reconsider. My experience was the opposite.

This is aimed at the Jerry Galka AAA Agency on Maple Rd. in Troy…read more Minus 2 stars. I have been trying for over two years to get rid of this agent. I filled out the required documents at the Birmingham office twice, signed by the managers, but he still sticks to me like stink on s*it. His office smells like a $10 motel room with a smoking lounge. Dogs have a run of the place.

pleasure working with both of my insurance with you guys for the house the car. I'm so happy to…read morehave you guys on for my I just hope that you guys could reduce the price down a little bit so because I'm getting older and I'm gonna fix income, but I seriously appreciate your, and I have to say when I go to the office there's three agents are unbelievable. I love working with them. truly know what they're doing and they're on their game and I hope that you hire more people like them because I will be a faithful customer and everybody I know I will tell about you .

Kellie is the best! She is so knowledgeable and always super helpful. I would definitely recommend…read morethis agency for all your needs. 10/10

Ann and her team at Main Street Insurance are as good as it gets…read more They strive to put the customer first and treat them like they would their own family. If you are looking for better coverage, better rates, and better service, you have found it.

Main Street takes pride in providing the best value for their clients. Since they are an…read moreindependent broker they can offer several different carrier options to assure you are getting the best value. I'm always glad to refer my clients to Main Street knowing that they will take great care of them.

I was shopping around for more competitive insurance. For my re-introduction to State Farm, I had…read morethe pleasure of working with Natalie M. She was patient and responsive to all my requests and questions.....she was very helpful and we quickly found a bundle of coverage that fully met my needs and my budget.

Amy is a sharp shooter, knows the business backwards, forwards, inside and out, sideways, up and…read moredown. Phenomenal staff! I love the customer service.

Customer reps I spoke with were kind but not all were helpful. Company screwed up several payments…read more Had I not checked my account I would not have known. There are too many issues for me to post but I certainly will post on social media to stay away from this company!! I'm a senior and don't have the energy to follow up each month to make sure they are doing what they should. I have auto payment and they neglected to take payment one month so decided to double payment the following month without notifying me. AWFUL COMPANY!!! Wish I had read reviews before signing up. Not even great premiums.

They do not honor their quotes. They promise to call back after they investigate. Receive no call…read moreback. On the phone with them monthly to get it straight for them to finally tell me, you must pay the higher amount, it was company error what you were quoted. Nothing we can do about it. Has been a headache since signing up in October.

Very friendly. They shop around different options since they are an independent insurance agency…read more They really understand life insurance and professional liability insurance.

Working with Alex was a pleasure. It was our first time filing taxes as partnership, and our books…read morewere super convoluted. Alex & his team took the time to help us unravel and make sense of our expenses, helped us understand the process, and helped us stay within policy for deductions. You'll feel like family with Alex.

I've been satisfied customer for many years. Tara has saved me a lot of money over the years. I…read morewould highly recommend this agency to anyone looking to save money on their insurance.

From the owner: Personal Insurance including auto, home, umbrella, life, landlord policies…read more Commercial Insurance including liability, workers compensation, small business

I started with a renters policy as we bought our first home, and he handled everything. I didn't…read moreeven have to call to cancel my old policy! He was more responsive than my realtor during the whole experience. He keeps in touch with updates to our policy. He helps us maintain the sweet spot between coverage and premium, and will recommend adjustments to coverage when necessary. Awesome! We've had a few claims over the years, and this is where the rubber meets the road. (Or not, in my case-they were auto claims) With Allstate, you call their national customer claim service line, which is top notch, but you aren't alone with this agent. He's conferenced with the claims area to ensure our claim is handled well. Follow up with calls and emails to ensure we are happy! Once he'd even called me back while he was out of the country. This is service! My latest experience, and the one that compelled this review is equally stellar. A change to Michigan Law required verification of my health coverage. I called Bruce, he conferenced the customer service rep and stayed on the line while we called my health insurance provider for the verification. The call, with hold time, took 8 minutes, and the rep was surprised to hear Bruce still on the line at the end of the call. (This is how I know that I have a solid agent. This doesn't seem to be the norm.) If you want personal service and a national company with great local support (the local body shop Allstate uses is amazing as well) you can't go wrong with Somerset Agency. In good hands, indeed!

Bruce Martin is an outstanding agent. Always finds the best quotes / rates and is always there to…read morehelp walk you through any questions or problems you may be experiencing.

Absolute worst insurance agency. They never pick up the phone, and when they do, they sound like…read morecountry club boys who can't tell the difference between a rake and a hoe. It's an outright scam. Find someone who gives a dam(n).

The staff at this office is amazing. They're so friendly and are always willing to help. Super…read morequick responses by email!! I personally always speak with Jan and she is a LIFESAVER!!