Have been a customer for over 30 years and I would never think of trying another agency. They are…read morealways ready to explain why I should do something and they've always been right. I know George since we bowled at Royal Lanes in the 80's. His son is as great as he is. The apple doesn't fall far from the tree. Keep up the good work and God Bless.

George and Shane Henry are owners of Consolidated and are a father and son team. They are quick to…read morerespond and give great follow up service. They have a great staff who are equally efficient and polite. I received good advice on coverages come up ways to save money, but more importantly, ways to manage risk effectively. These days is a lack of appreciation for those who provide top service to their insureds. Shane and George are very engaging and listen to their clients well. Give them a call before you insure your car, home or business.

One of the worst financial advising firms out there…read more I terminated my contract in September 20 21 and they did not do any debrief or mention that they did not transfer my account. Kept charging their monthly fee by selling the stock and using that as their advisory fee for next four years. Never even once they called me or updated me that they were charging fees. The too for investment in S&P 500 index fund. absolutely disgusted.

The Customer Service from my advisor is outstanding. He always calls several times a year to check…read morehow we are doing and if we have any questions. They offer Many different products and advisors to help you throughout your financial journey, however Not all of the products are for everyone. I use some of their products and services? Especially tax preparation and am very happy with them. They partner with credit union one as their main financial institution.

Bristol West insurance, which is part of Farmers Ins. are a bunch of shyster's, liars and…read morenon-reputable representatives. I had a policy signed with the amounts that we're going to be taken out of my account and they took out almost double and didn't even let me know. After the third time I got sick of it and canceled my policy and now they're saying I owe them $95 which I'm not going to pay. they deserve zero stars..

Claims representatives do not answer their phone, or return phone calls. Very poor customer…read moreservice. Bad when you cant reach your claim Representative.

Kirsten is a awesome agent and a pleasure to deal with, she saved me a lot of money on my…read morehomeowners and car insurance.

Kirsten is so helpful and down to earth. She was very thorough and patient answering my endless…read morequestions to compare auto insurance pricing. Thank you, Koza Insurance!

Mike Rousseau was wonderful. He searched every option he could find for me and presented me with…read morethe best insurance to suit my needs. He explained every option and coverage. I couldn't have had a more pleasant and knowledgeable person. I've already started referring him to my friends and family. Thanks Mike, much appreciated. Willie Ross Jr.

Edited from 5 stars to 2…read more My original agent was really attentive and communicative. I had his personal email and phone lines to which he promptly responded whenever I had a question. He was even so kind as to let me know when he moved on to a better job. That's when my PKIG experience plummeted. First, I started receiving frequent advertising emails with no option to unsubscribe. My home/auto insurance provider is insanely difficult to communicate with. They send me an obscene amount of paperwork. Although I quickly turn in the information they request, they continue sending the same papers OVER and OVER AGAIN through snail mail. It's PKIG's job to mediate communication between the insurance provider and myself, but they don't do their job anymore. I've also asked them repeatedly who my new agent is, but never received an answer. Fortunately, when I directly ask for something through the general service email address, they do respond and resolve the issue within a reasonable amount of time. It feels impersonal, and because there's not just one agent that might be familiar with me and my policies, I have to explain my entire situation every time. Thanks to the ineptitudes of Westfield Insurance, I encounter the same problem EVERY YEAR upon my policy renewal, so I've had to repeat an explanation of the issue to PKIG for the past 3 years now. If I thought I could get a much better deal, I would switch in a heartbeat. Westfield and PKIG are both frustrating and disappointing. But, is there a really a better option?? Doesn't it seem like everyone kind of sucks these days? ** UPDATE: Maybe everyone does suck, but PKIG sucks the hardest. Contacted them Monday, October 20, 2025 and was told they'd get back to me ASAP. Haven't heard a peep as of Thursday, October 23. Apparently, they don't need my business so I will be relieving them of that burden.

They're gonna hang up in your face because they don't know what how to do insurance. waste of time…read moreof you ask me

I discovered Eagle Rock while searching for a new insurance company for home and auto, and I was…read morelucky to find Eagle Rock just a few blocks from my home. They're a small agency with a focus on customer service that I'd never seen before. They found me excellent policies, and when the great flood of 2014 hit the area, they had an adjuster on scene within a few days.

Great insurance agency that truly cares about their customers they are able to take care of your…read morelife, home, and, car insurance. Also Daryl is great with retirement planning.

I have been a client of Daryl's for over 15 years, and he is always very professional and extremely…read moreknowledgeable about various insurance products and financial services. If you are in the market for insurance or simply have questions about your current policies, I highly recommend giving Daryl a call!

Failed to pick up the phone during business hours, and didn't return my call even after sending an…read moreemail followed by leaving a voicemail. I went with an alternative agent who communicates with their potential clients

She was very quick withy the Quotes! I recommend her for the best quoted and quick quotes for your…read morenext vehicle! Thank you Erica!!