Great place with a low-cost windshield replacement. Highly recommend this shop in Laredo TXread more

My van was in the shop for almost a month I was patient they would tell almost ready they never…read moretouched mi vehicle they lack personal and the worse part they lie In you're face

First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

I took m my car in for a tune-up. It was just running a little rough. They charged me two hundred…read moredollars more. Two hours later I'm driving down the road and not only is it running rougher than before, the car stops running in the middle of traffic. I limp my car back to the shop for them to fix the problem but in the end, they threw up their hands and said there was nothing they could do, and then tried to blame me for it. Now my car won't run at all. I think What they did here is criminal.

Unethical to say the least. They gave me a quote when they thought I was going to pay in my own for…read morethe repairs. As son as they found out I was going to get a check from the insurance issued out to them, they said that the quote was not guaranteed because they know that the insurance can pay for more damages and they would have to disassemble the door to look for internal damages of the door DENT. Seriously! That's one of the reasons insurance prices are so high...because of these people.

This place SUX!!! Just like any other typical Laredo body shop. Service is TERRIBLE!!!read more

I dropped off my truck at Quicklane the staff, as always, was friendly and eager to help. My truck…read morewas ready within the agreed upon time and everything was done to my satisfaction. I used to take my vehicles out of town for service mistakenly thinking that I would get better service, but the staff at Sames is just as good or better than anything I experienced out of town. I was completely satisfied with the work performed on my Ram 1500.

The Apex of Excellence!…read more Friendly, knowledgeable, and a true example of how great buying car can feel.

Do not even attempt to go to this shop. They have poor customer service. They supposedly order…read moreparts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers.

I had a very poor experience with Virlar Automotive Group in Laredo. The pricing was changed…read moremultiple times without explanation--first quoted at $130, then increased to $420 the same day. When I asked for a breakdown of the charges and clarified that I only wanted one part instead of two, they refused to explain the pricing or provide details. When my father went to pay, he was not given a receipt and was told they "Don't provide receipts," which is very concerning. The vehicle was dropped off at 9:37 a.m., and by 2:43 p.m. we still had no update. Despite being told I would receive a call back and that I could check in at 2:30, no one ever contacted me. When I called to simply ask whether the car would be worked on--since I was going out of town--the staff member I spoke with was extremely rude, dismissive, and unhelpful, Condescending stating she didn't care about the situation and telling me to just come pick up the car. The manager also provided inconsistent information, including giving his name incorrectly more than once. Her behavior took me out of character; it made me ill to the point of shaking. Overall, the lack of transparency, refusal to explain charges, no receipt provided, poor communication, and rude behavior from both management and staff made this a very stressful experience. Customer service was completely lacking, and I would not recommend this business based on how this situation was handled. They do not deserve 1 star.

Everything about this dealership is awful. Dont let me begin with there service dept. FORD MOTOR CO…read moreshould be aware of how HORRIBLE this place in . people stay away . drive to san antonio.

I had my truck over their for transmission oil change and the rear view camera…read more Camera was still messing up My gas tank was empty The mileage in and out was the same on the invoice was the same and they called me that they test drive the truck to check the transmission so their is a discrepancy right their They broke the ford emblem on the rear of the truck Reprogrammed my truck and erased the tunner I had in it And Jose A. Martinez lic# 7604 Left his sons jacket in my truck I can only guess that he used it for personal stuff Took it back they fixed the camera Replaced the emblem Can't do nothing about my tunner