Checked out screens in condo complex and added some. Was our original co. Scheduling was difficult.read more

We have used Screens of Georgia twice-once in 2012 and once recently, and have had excellent…read moreexperiences with customer service and products. This past installation was done by John, who communicated well, was very nice, and did a greT job. We love the roll up screens.

I'll start with the good: they begin the process with an in-home estimate which consists of…read moremeasuring each window. The man (part owner, half of husband-wife team) who came to measure was friendly and fast. He does a good job of "selling" the shutters and mentions how these are made in their shop and not sourced from elsewhere. In theory, this means they have greater quality control over the finished product and there's no middle man. I also liked the idea of supporting a smaller local business. The pricing was very competitive and their install timeline runs about 4-5 weeks, which is pretty typical for shutter installs. It's a big investment and you want them to be right, and they are worth waiting for. This is where the good stops. The install was a disaster. There were so many issues that needed correction: paint bubbles and debris splotches in the paint on some of the slats/louvers, crossbars with very obvious wood defects that created areas that looked liked dark streaks (yes, these are real wood and not a laminate or plastic), complete shutters that didn't close properly, etc. It was really frustrating to be spending thousands of dollars (yes, plantation shutters aren't cheap) and to have so many issues out of the gate. The installers were nice enough but shared my frustration that there were so many issues to correct - not their fault - they are just there to install - but did remark "some jobs just go like this." So, does this happen at every install? I doubt it, but it happened on mine, and to me, that's all that matters. Additionally, the installers left wood debris from drilling under all the windows. Guess who cleaned that up? A second date was set for a re-install, which, unfortunately, was two weeks later. Not the end of the world, but we had two weeks of rooms in our home with shutters and some without. Not a great look, but ok - we just rolled with it. The installer arrived for the re-install but was only able to complete half of the job due to being rushed away to *another* job that was also off track. Not. Good. So we had to schedule *a third* re-install to finish what should have been correct to start with. Communication with the owner was a little frustrating at times; I would have to follow up to get information that should have been communicated immediately. The third installation was scheduled and *finally* all shutters are in. In terms of appearance, we are pleased with the shutters and they look great. Unfortunately, the process was supremely painful and filled with so many frustrating issues. Considering what a mess the installation was, I found it quite fair to ask for a financial adjustment on the back end as a measure of customer service. The owner offered me $50. $50 on a roughly 5K shutter job. Wow. Just wow. So: are we pleased with the shutters after 6+ weeks of back and forth? Yes. Would I recommend this company to others. Nope. I have tried to be really fair in this review and give credit where it's due (pricing, friendliness of estimator/installers) but when you are dropping this kind of cash into your home, you should expect more. I would have gladly paid a little more for a stress-free process, and I suggest you do the same.

Great job! The look and quality of the shutters surpassed my expectations, not to mention a great…read moreexperience from start to finish with the whole process. Would definitely recommend this company.

We first had Molly Maid service out a few weeks ago for an initial cleaning. The two ladies who…read morecame out were wonderful. Drove a company car, wore branded shirts. They were totally professional and did a very thorough job. We liked them so much that we requested the same team for 2 weeks later with the intent of becoming a twice monthly customers. The 2nd visit was different. One of the girls was the same, the other had evidently left the company. No worries there, personnel changes are part of business. Was still confident the cleaning would match up to the first. They finished in well under 2 hrs. Several things were simply not done (or not done well). For instance: The kitchen was wet-moped, but seemed like it wasn't swept. I did hear a vacuum in the kitchen, wondering if it was just vacuumed and not swept? Later that night we swept and found a lot of dirt under the table, in corners, etc...places a vacuum would not get. In the dining room there was standing dirt under the dining room table. Not sure if that room was moped either. My understanding was all cloth covered furniture would be vacuumed, it was the first visit. On the 2nd, it was not and there were crumbs, etc. on couches, pillows and cushions not straightened. All around the house we have child protection plugs in our sockets with grandkids coming in often. These were taken out to vacuum (of course) and left on the floor, not returned to the plugs. Dusting open flat surfaces seems like it was done with a dry cloth, no Pledge or other cleaner on it. Looks like dust was just pushed around in many areas. The first time they came out, we were very happy, things seemed to be clean and sanitary. Second time, a totally different story. There seemed to be a lack of attention to detail. We paid $140, and as I understand it, that was for up to 2 hrs. They were here less than 1.5 hrs and so much was simply not done. While this may have been a one-off (and I hope that is was), it is fully half our experience with the company. We will go a different direction for our regular cleanings. YMMV

Had a housewarming get together on a Sunday and called a week and a half in advance to get service…read morethe Friday before. Was told they would be there the Friday before, but come Friday and no one shows on time. Called to ask when someone would be there, and they tried to put the blame on both me for not securing a card with them (which they never asked for) and corporate who made the appointment. Told them to cancel and won't try their services again.

I had nothing but issues with my new house at Princeton Village in College Park,GA. AC almost never…read morewoked, poor painting, poor craftsmanship all the way around. KM got 2 stars only because I sold my house 2 years later for 200K over my sale price. This happened during the real estate frenzy of spring 2022. If I waited longer I don't think I was ever going to be able to sell that thing. That is the only reason I give km 2 stars.

Update 10/30/2017 : Dishwasher outlet still not working. Electrician came and could not fix the…read moreissue be he didn't want to take the responsibility in unplugging the water hose and drain and causing a leak. Sounds reasonable, so he called his boss who then called 3 different KM Homebuilders to ask them to come unplug the hose. They refused. Why? Because they didn't want to be responsible for damages. Now on back on the phone with GE Appliances so that they can unhook the hose, so the electrician can come look at the outlet plug. Traumatic Move-in Incident Townhome The Abbey Suwanee Station For a company whose integrity is based on craftsmanship amd quality, KM Homes proves to be a disappoint and lack follow through of promises. If you are about detail and quality, DO NOT PURCHASE FROM KM HOMES. Yes, they are cheaper, but you are paying for what you get. I am first time home buyer, and I am so traumatized I will never purchase a new home from an unknown small builder again. I understand that a new house is imperfect--knicks, scratches, broken doors, dents in walls, paint on the floors, uneven wood stains, giant paint chips all over the house, cracked grout, missing window screens, blinds, broken food grinder (kitchen sink), unfinished garage concrete, broken/cracked cement--These are issues in home that needed fixing or still remains unfixed. However, when we hired Hero Home Inspectors to look over the house, their thorough inspection found things that were uncompromising--heater broken, water leaking faucet, windows that had rain coming in due to incorrect caulking, shoe molds missing in several places around the house, nails popping in several places including stairs, etc. We had made several complaints about the heater and leak (the NON-COSMETIC ISSUES)--since it was suppose to be fixed BEFORE CLOSING. But in reality it took 3 weeks AFTER closing to get these things fixed and working properly. The WORST PART--The only reason it was fixed was because we refused to move in, and change the utility bills to our name. It is now almost a month after we have closed. I still CANNOT move in because a house without hot water defines UNLIVABLE. I have a newborn child and we will not shower in cold water. Not only do we not have hot running water, the water pressure is too low in the showers, still missing shoe molds, and now our dishwasher is not working and won't turn on (although it was working prior to the plumber and electrician fixing the heater). But the worst part is the nonchalant and careless attitude of the sales agent. She was best during the time of purchase; we could text or email her about anything and she made sure it was done and fixed. Now that the house is closed, she has made it very clear that her work with is finished. She would not give me the corporate or owner's information to make a complaint. She said "If things need to get things fixed, she needs to be like everyone else and go through the portal. That's our system. She needs stop texting and emailing me and the builder." A month later, called corporate. They are asking if I filled out a survival list of all the unfinished and damaged issues? We were NEVER told by anyone before closing to fill out anything. We are now looking into legal advice.