Serious scheduling problems and refusing to inspect under house . Tried multiple times to schedule and they never called me and

the tech guy David they sent out was rude and he was smoking while in my attic spraying when he got done I ask if everything look ok he answer was short like I was bothering him when he left my neighbors said that he sprays on the weekend for a cheaper price then the company doesn't Matter i will not jaroy anymore until they get rid of that tech read more

Horrible company. Ever since they bought out Dugas, we have had nothing but problems. They show up without confirming appointments, they forget to show up for confirmed appointments, they have crappy sales tactics and mark false icons on your reports just to get you to call and to do a "complementary" home inspection... then they try to sell you services. When you tell them that you're not interested in extra services, they just don't show up. Yeah.... definitely not my cup of tea, which sucks because Dugas was amazing! read more

Great customer service (never have waited long on the phone), great prices, and great work! I am recently a new customer and for my initial visit, the technician was on time and completed the work in a timely manner. read more

So sad that this company has bought out Dugas- they are HORRIBLE!! We had happily been customers of Dugas for years, and since this company took over it has been a disaster. We have always been on automatic payments with Dugas. No one from Ja-Roy has reached out to us about payments ever, so we assumed as always automatic payments were being drawn (I guess my bad for not realizing it wasn't coming out of my account). There was never a call and never an email from Ja-Roy since June. A few weeks ago I get a call from someone letting me know they are on their way to my house to remove the termite system because we haven't paid. This is news to me! So we try to call to see what is going on. It is IMPOSSIBLE to get through to someone you can't even find a number for the Baton Rouge location. When we finally do get through, they can't even give us an account number or anything because the account has been cancelled and closed. Oh and icing on the cake is that they have sent it to a collections agency. Which is insane because the company has not so much as called, mailed a letter, or sent an email up to this point. And yes, we verified they have our correct emails, and they obviously have my phone number and address since they can call to tell me they're coming to dig up my termite system. Now weeks later, they have the audacity to email and ask how I am enjoying my service (the one they cancelled). It's hilarious that now they have the ability to email me. This company is clearly disorganized and has major issues, and I would not recommend them to anyone. They don't just have bad customer service, they have no customer service. I have never seen any worse than this. read more

Extremely poor customer service! I have the question about their service and call the manager more than 10 times, no response. Even after I personally came to the office to make an appointment with the front desk, still not call me back. read more

Termites gone! Great, quick service at an affordable price! I was assured that the termites would not return! My house is now protected! Thanks Dugas! read more

This so called company was called by my landlord for an inspection and termination of pest. They were to do more than one property at the time. I was not given a prep list but was told verbally which I did. I sent my kids away with my pets for a couple of days. They arrived that morning and I was ready but because the other properties were not I was told they would reschedule. I did not understand why I had to wait to get my home treated because my neighbors weren't ready. So next week comes. I needed a few minutes to crate my cats and the guy left. They reschedule again. So next week comes again. I have had my cabinets clear and piles of pots and pans and dishes are stacked in one area which was a counter top these reputable folks called my landlord and told them I had too much clutter. I have never seen such unprofessional persons in my life. I ended up using some combat gel and sprayed myself. I would never recommend this company to anyone for any reason. Truly disappointing. read more

Affordable and always on schedule. Also, the Office Manager Nikki is extremely accommodating.

No stars!!! Not a good company - better to stick to orkin or terminix - as they came on my property without my consent and started spraying all around my house mind you my kids window was up so the poison got in her room. They don't call before coming and they did not introduce themselves. They sprayed and left. They did not regard informing me of how long it last or no further details.. as I complained to them informing of the bad service but I will be taking this up higher due to the trespassing and poison of my Child as they would not refund for the service they did not do. it took a week before I got a call back .. stay away read more

This has to be one of the best places I have dealt with! Very nice and thorough. I live in a new subdivision and wanted to make sure it was protected from bugs! I hate bugs! I looked up a few places, read a few reviews and decided to give them a call. Spoke to Heather, she explained what they could service and I signed up! This part really won me over! The confirmation email contained a picture of the technician that would be coming out! When he arrived, very professional and once again, thorough! Great company! Use them! read more

I rarely like to leave negative review/posts for businesses; however, I am incredibly disappointed. I signed up for Dugas' exclusion service to have my home sealed and trapped regarding rodents upon purchasing my home this past spring. This was a costly service that also allowed for a 1 year contract in which I could call for additional services if needed. Once the home was sealed and traps were placed, someone would come to the house to check interior and exterior traps. I scheduled these visits promptly each week for the morning and requested time off of work so I could be able to facilitate these visits. On two separate occasions, I stayed home only for no technician to show up. I called the office each time and was told my service would need to be rescheduled, I should have received an email. I checked my inbox, junk, and spam folders, no email. I then have to take additional time off of work to facilitate additional visits to my home so the service can be executed. Funny enough, once I called and complained, there were no issues receiving service reports to my email. Fast forward to now (the fall): I'm driving up to work when I receive a notification from my Ring doorbell. Someone is there to service the exterior traps (some of which are in my padlocked back yard), I should have gotten an email about it. I check once more, no email. I call the office once again and am told it's an IT error. I express my frustrations and requested a refund. I have lost time at my job and the services cannot be completely executed given poor communication and notification skills on three separate occasions. I understand that part of the services were completed; however, this business has no regard or respect for your time. I was told I could not be issued a refund, and I requested the contract be terminated. I did receive apologies from two separate individuals with the business, but I do not want to continue giving my business to a company with no regard for my time, especially given how costly this service is. Hope this helps someone else in the future. read more

I am so disappointed. I contacted Dugas Pest Control with an emergency rodent removal situation over the Memorial Day Holiday weekend. At first I was elated that they have an "on-call" service and thought that I would be able to get the assistance that I needed. However, after contacting the answering service it took about 45 minutes for a return call only to be told by April that the technician, Cliff, said that he could not come out to help me until Tuesday because I'm a new customer, really? This is one potential customer that Dugas will not have to worry about becoming a new customer or otherwise. read more

I cannot say enough good things about Dugas Pest Control! We had a mouse problem and when I called them Rob was so understanding and worked very hard to get someone out that very same day. Can't thank him enough because Jamie came out and discovered it wasn't just a mouse but many mice. He came out multiple times during the next week or so and was always dependable and stayed in contact with me. He provided exceptional service and great communication and we have not even one mouse now. I hope we don't ever have that problem again but if so, I will definitely call Dugas. They were fantastic and I highly recommend them! read more

When we returned home after my husbands tour in the army, we found that the renters had been storing dog food in the house and it was infested with roaches and WORSE huge mice. Because we had other pets, we requested that poison not be used for the mice. Three times over three weeks they showed up with rat poison. They baited for roaches twice two weeks apart and they are better but not gone. I have had to stay at my mothers because I couldn't stand it. I ask for 1/2 a refund since they did nothing for the mice and they refused. This was a waist of money and worst of all we got taken. WOULD NOT RECOMMEND if you want compatent, timely service or you don't want to live with roaches and/or mice. read more