This location has a great team. I want to give a shoutout to Miguel, Gaby and David. They go above and beyond to take care of my family. My family got an extra sticker because we all love the movie gremlins. We just picked up the food inside and it was a lovely simple and clean environment. Thank you all for your hospitality and wonderful customer service! read more

Jack in the Box - Gremlin sticker! - Burgers Near Me - Castro Valley, California

I really used to love Jack-in-the-Box five years ago, but it seems like every time I come to Jack-in-the-Box especially this location. It's such a disappointment. I paid $22 for a jack spicy chicken sandwich with cheese. They totally forgot the cheese there is no mayonnaise on the burger and my large curly fry was half a box completely cold and the thing that also sucks is we have to beg these employees to make our food fresh after spending $22? read more

Jack in the Box - Burgers Near Me - Castro Valley, California

More a review of the app and it's interface with the restaurant. Ordered a late night meal with the tacos and halfsies fries. They.... Substituted the tacos for 3 freaking onion rings which is just .... Stupid. The app has nowhere to report this except to the driver and what's he going to do? Just ridiculous. read more

All we ever order is tacos. The cheap ones. Using the app. And the Mini-Tacos Loaded. No burgers, no fries, no drinks. Yesterday's order was for two Tacos and two Sauced & Loaded Tiny Tacos. The app said that the order would be ready at 1:18pm. There were 5 employees inside. One at the register; two with headsets and two making the food. Only one customer at a time in and out. Pretty slow for "fast food". Can't imagine what it would be like if it had been "busy". read more

I'm not sure what's changed recently, but it's disappointing. I don't even like complaining, but this recent visit has me super irritated. I used to love going to this specific location, but the workers lately are super unqualified. I ordered #25 & #27, like i usually do. I had a friendly conversation with the worker, and everything was good. Got my order after a reasonable time, then realized my order was incorrect. I went back & they said they would fix it, there was just some miscommunication?, which is completely fine. Not my fault. I waited even longer, they gave me my updated order. I was so tired I went home without checking. The second order was incorrect again. So I paid for two different things that I did not order. Super frustrating, and I don't care about the money or food of it all. But it's just the principle. Like get it correct please. Another weird thing: The first time I asked for honey mustard, they said they were out. When I came back, they suddenly had some? Idk it's weird read more

Super greasy and not toasted. The cheese was cold and not melted. Also gave me one super small piece of bacon. read more

Jack in the Box - Disappointment - Burgers Near Me - Castro Valley, California

The food was very good and tasty, additionally the drinks tasted exquisite and the variety was incredible. On top of that the service was amazing, especially Maggy who was very friendly and kind. The whole crew of workers were good. The ambiance was also good. read more

Went here to pick up my mobile order for 6 tacos around 12pm on 10/21. Right off the bet, the lady at the drive thru was rude but I didn't mind it since I just had to pick up my food. However, I checked my tacos before leaving the drive thru and saw that the one taco I checked had cheese in it. I was glad I checked because I came here the other night and left with tacos with cheese in them even though I ordered with no cheese. I went back to the lady and told her there's cheese. She rudely replied "there's no cheese." I said I checked and there was cheese and she said "did you check all of them?" I said no..... I was in the drive thru... I was surprised that she thought I had enough time to go through all 6 tacos there. Maybe she thought I had super speed super power? Unfortunately, I don't. She rudely asked for the bag back and then came back with a new one. No word was said, she handed me the bag and then closed the window. The whole experience was bizarre. From her gaslighting me and saying there is no cheese, to her thinking I have super speed to check all 6 tacos. I don't expect an apology, it's a drive thru. However, I still thought when a mistake like this is made, the worker would at least be nice about it instead of making me feel like I'm inconveniencing them. I'm highly allergic to milk and this situation could actually kill me. read more

Food was okay, my issue is what I assume to be the Generally Manager working the drive thru. I was ordering my food and then handed my card to the window as you would. He then proceeds to slightly close the window and start making fun of me, my appearance and my attire to his coworker inside. He was speaking in Spanish and probably assumed I wouldn't understand him but I did. He was calling me obscenities and all that stuff. This is completely unprofessional and horribly rude. I would not recommend going here unless you wanna be berated in Spanish. read more

Was craving a milkshake so we went here to grab a quick one. We ordered two regular sized milkshakes and they were over $10!! Wtf?!? The regular sizes decreased in size and cost more? Guess they're following this trend. Not only were the smaller sized milkshakes overpriced, they handed us generic straws that weren't even wrapped! Can I say ewwwwww? We asked for an actual straw and they said that's all they have. It's a bendy straw you buy in a 100 pack from the dollar store. It's beyond gross to be handed an unwrapped straw after they just touched money, credit cards, and whatever else. They went straight into the garbage. We weren't about to put our mouths on a germ ridden milkshake sucker. I grabbed a spoon and ate it that way instead. Overall you're better off grabbing a dollar frosty from Wendy's or going to Safeway and getting ice cream and milk. read more

Jack in the Box - Over $10 for 2 regular sized milkshakes! Smaller size and the price increased. - Burgers Near Me - Castro Valley, California

Such poor service I've been in line for 10min. It's 1:25am and they haven't given us our food don't come here.

We ordered 2 big breakfasts and got 2 egg and cheese sandwiches instead. When we approached the cashier about this discrepancy he just shrugged his shoulders. I asked if they don't serve big breakfasts anymore he just shrugged his shoulders again. Never again! read more

Got my wife a Spicy Chicken Sandwich. Luckily the tomato was falling out because she noticed there were shards of metal in her Sandwich. I understand that this is a fast food joint, but that would have been really dangerous if my wife didn't catch it. read more

Jack in the Box - Shards of Metal found in Jack's Spicy Chicken - Burgers Near Me - Castro Valley, California

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Been here twice and the sheriffs were here. They say where the cops eat is a good sign. There's plenty of parking, so there's just me and the 5-O. Super clean store and very friendly staff. My order of the $5 Double Chicken Sandwich was ready in 5 minutes, maybe less. Got an order of tacos to go too. All were constructed neatly. Can't ask for more! read more

Jack in the Box - Chicken Sandwich Wars? No contest. $4.99 combo (drink not pictured)! - Burgers Near Me - Castro Valley, California

This review is for Melanie at the Jack in the Box on Castro Valley Blvd in Castro Valley, CA. Melanie provided excellent customer service in resolving a mobile order that I had inadvertently placed through the mobile app. read more

Super slow. Mobile ordering means nothing to this location. My food wasn't ready and I sat in the drive thru for over 10 minutes

Apparently this restaurant doesn't think that all the great sauces that the Jack-the-box franchise has to offer matter to their customers. You have to ask for sauces and even online orders that say they come with sauce, this restaurant does not include. A very poor way to impress their customers. This happens repeatedly at this restaurant and I strongly suggest choosing a different Jack-in-the-box. read more

The best restaurant I've ever visited it all was clean, fun and friendly employees and fresh and delicious food. Very good experience, I'll keep going with my friends. read more

i love their curly fries, they are soo good. the service was also quick and easy! the place was pretty clean too. anyways, this is a good fast food place if u need quick food! recommend! read more

Morons working with managers that are morons...they would not ring my order up on the drive thru cash register because their dining area counter machine broke. And too many cars in driveway sorry.. I'm on a motorcycle. I'm disabled elderly man 60 years old and walking with a cane and they expect me to get back on my motorcycle and drive thru . Nice way to treat the Disabled and elderly.. I really wanted to stick my cane up that morons..... Sun don't shine there!!! Keep flipping burgers you idiot's that's all the brain capacity you have.. read more

Jack in the Box - That Jack in the box is #1 - Burgers Near Me - Castro Valley, California

The service here is amazing. I hadnt visited this ppace until now that I visited earlier today and the service here is amazing, the customer service was really great, it was quick and the food was really fresh too! I had to use the bathroom also and It was very clean aswell as the whole place it looked very clean read more

Just got home with a $50 order. Jumbo jack w/cheese meal w/ vanilla shake & fries, ultimate cheeseburger meal w/ root beer & fries, 2 cheeseburgers, 2 onion rings, a reg french fry & 3pc chicken strips. First, there was nobody at the counter when I walked in. Took about 3-4 min for the young lady working the drive thru to take my order. She gave me a cup to fill my soda but the machine wasn't working properly. I waited at the counter again for at least 5 min for thw other older lady to sorta acknowledge me. Finally she filled the drink from behind the counter. Why are they just ignoring customers. Another couple came in and left after a few min. Nobody at the counter. I told her the order didn't look right. The lady, who I assume was the lead or manager, said the order quickly, it sounded right. BUT, They left off a med french fry from one of the meals, the separate reg french fry, gave me 2 orders of burnt onion rings, no sauce for the chicken strips. The lead or manager lady was running the fryers and trying to figure out someone's chicken bowl order that wasn't correct. So to her I say, $50 is a-lot for fast food. The very least you could do is keep a better eye on the fryers. And hire more staff!! I will not be going to this jack in the box ever again. Sad, It used to be good. read more

I do not write negative reviews but this one was much needed. When I approached the speaker to place my order, an employee asked what we would like to order and another staff repeated the same question seconds after in which I thought was very unprofessional. He disappeared for a moment and then started laughing and said "Oh shit, what do you want?" We approached the next window, where I saw another young man wearing gloves which he used the same gloves to pick up his pants and I immediately thought that this was very unsanitary. Infection control went down the drain. When I came home to eat my meal my beef patty was missing which was the important part of the cheeseburger, obviously. I called to make the complaint but the phone was a busy dial tone for the entire night. I did not want to go back to the restaurant because of the unworthy staff that I just experienced. I hope that they would hire more staff that are pleasant and actually follow the policy even if it's just Jack in the Box. It's quite disappointing and I was hoping to speak with the main manager who does the hiring for this location. read more

Jack in the Box - I cut my cheeseburger in half and immediately saw that the beef patty was missing! - Burgers Near Me - Castro Valley, California

The little girl working the drive thru this morning was so high she couldn't even take anyone's orders. She pretended to be deaf because she was too lazy to do her job. She spit in my food and I hope I don't see her there again. I'm sure it's the same little girl everyone else is reporting. I already called management but will continue until something is done about her. read more

Lol. Please change the hours and have the courtesy to say that it is closed when people go through the drive thru. Literally said nothing even though I said, "Hello? Are you open?" But promptly responds when I make a negative remark. Too bad I was already driving away so I couldn't hear. I probably wouldn't have understood them anyway, lol. NOT OPEN 24HRS read more

Hours are not 24 hours They close from 4am to 4:45-5am HIGHLY MISLEADING and a waste of time read more

Jack in the Box - Waiting for 45mins when they told me system down for 30 mins - Burgers Near Me - Castro Valley, California

Drive Thru Service was absolutely terrible. I was told by one of the employees that the one taking my order's name was Anna. She was so disrespectful and seemed upset that she had to take our order. We asked if she could please report our order because she gave us no time to review it and instead of doing so, she just says the total and we ask again politely if she could repeat our order and she completely walks away from the window and makes a different employee do her job for her. Would not recommend this location at all. Terrible management and no respect for customers one bit. read more

Cashier just gave me hard time for asking for TWO ranch sauces, said I can only ask for one per order going forward. Got home and only had two tacos instead of the four I ordered. Sucks read more

I order a spicy sriracha burger No beacon on my hamburger very light letter almost no le read more

We ordered through their website, paid for the food, only to arrive at a closed Jack in the Box. There was an employee sitting in the dining room eating by himself, but everything else was closed and the doors were locked. There was a printed paper sign tapped on the drive-thru window reading they're closed. This is not a 24 hour place, rather we open when we feel like it. Now I have to call my credit card company to file a charge back report. Never again. read more

One night a couple weeks ago I went through drive through and ordered some tacos well they took forever then when I got my tacos they didn't have anything in them just meat and they old and stale with no cheese or lettuce in the taco. That was very disappointing. I do not recommend this place to anyone. read more

I'm not sure if team member was in a bad mood or what.. but I asked for a drink holder and she said "oh we ALWAYS run out but I'll check"! Needless to say she found one.. then after ordering 2 coffees I asked for cream n Splenda. Once again she looked like I asked for too much. Got the cream but she said they only had regular sugar.. hmmm not sure if I'll be back read more

Go to Jack in the Box on Castro Valley Blvd. for a great thick milkshake. And, their hamburgers are less salty. I went to McDonalds and their milkshakes were watery and the hamburger was too salty. read more

Review is for the person who prepared this sandwich. Missing a very important ingredient, the GUACAMOLE!! Why??? This made the burger quite dry and very salty. What a let down! read more

Jack in the Box - Where's my guacamole????? - Burgers Near Me - Castro Valley, California

Review from 10/9/22: After a concert, my family & I decided to stop by Jack in the Box. We arrived hungry & left hungry. After ordering & paying with a nice lady, we were given our food by an older man with glasses, wearing a black long sleeve polo shirt. He said we paid for only one soda, which we paid for 3. And after speaking with him, I noticed he was not wearing gloves and just tossing ketchup in my bag of fries. He confirmed that the kitchen didn't wear gloves and that it was optional at this location. I don't find this to be very true. I requested a refund & received it in cash. read more

Why does this place say closed when you pull up but it says online everywhere that it's open?? First of all I just wanna say the lady who was working tonight 07/16/2022 after I had to place my mobile order of course.. I had the worst customer service I ever had I wish I could leave absolutely zero stars how did I order a large fry and literally only got like amount of a small... also there was pickles placed on my burger when I asked for no pickles. read more

Smhh. Only jack in the box that's closed on a damn Friday... never seen a jack in the box that's Not open 24/7.. waste of time Coming here read more

Waited inside at the counter for at least 5 minutes before someone came over to try and take our order. We were even saying "excuse me" trying to get their attention but we were brushed off as if we weren't as important as the drive thru customers. Wouldn't ever spend my money here again. read more

Ordered a spicy Jack w/ cheese, no tomato, no Mayo on a sourdough bun. Why would you put tomatoes and leave out the cheese, let alone put it on a regular bun when I asked for a sourdough bun? Putting bacon on it when it doesn't come with bacon is pretty weird too. This is pretty ridiculous. Posted a photo with my receipt and food. Either someone can't read or someone doesn't care. Concerned. read more

Jack in the Box - Either someone doesn't care or someone can't read. Both should be a concern. - Burgers Near Me - Castro Valley, California

Let me just start by saying that my very first job was at Jack in the box, where I learned that the model of the company is to exceed the guest expectation. So let's begin with this review and how this location failed to exceed my expectation of customer service. After a fun night on the town my friend and I decided to go to Jack in the box which is conveniently open 24 hours (thank you for that) Are Uber driver was so nice we wanted to give him a cup of coffee on us. We pull up to the drive-through ordered our food and asked for the coffee. the shift lead on duty informed us that they have no coffee, This immediately seemed off as I knew that coffee is very easy to make and readily in stock. Having experience with the Jack-in-the-Box chain I felt that that this was not completely accurate and begin commenting on whether or not there was actually coffee available or if the crew was too lazy to switch out a new cup of coffee. There were three cars in front of us and I knew that by the time a fresh brew of hot cup of coffee was put on it would have been ready. Being very familiar with the brand I know that Jack in the box prides themselves on ready to order service which ensures that food is hot and fresh. I begin making comments after our order was placed. I begin to rant about my very possibility of being a mystery shopper . We pulled up to the window and the shift lead on duty took payment Ben said he is aware about mystery shoppers and said that he would give us a fresh brew of coffee at no charge. I was delighted and saddened at the same time because I felt like the only reason we got coffee was because of my Kantor about being a mystery shopper. I get it graveyard shift is very difficult there is a lot that needs to be done to turn this shit before the next morning but I should not have to talk about mystery shoppers before I get the quality service that Jack in the box chain promotes. I informed the shit sleep that I would in fact do a review he said that he was not from this exact store location. I cannot stress how important it is to treat each customer With the same quality of service that you would treat a mystery shopper. This review will be followed up with a call to the corporate office my receipt number is 132141 Visit was 6/2/2018 store location 419 Cashier Enrique Also Why was drink was served to me without a cap? This is an example of a good respectable restaurant with poor employees who do not abide by the regulations and expectations of which they were given read more

Jack in the Box - Burgers Near Me - Castro Valley, California

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