I was in the drive thru for about 40 minutes and a employee finally came out after said 40 minutes and told us there gas is out totally understandable if you didn't take 40 minutes to tell us get it together if you have a gas leak tell people immediately not take your sweet ass time to tell get it together jack in the box also I had a mobile order took my money but never received my food read more

I have been on the drive through line for 47 minutes . They are TERRIBLE. And they don't wear gloves . And they curse out their customers

we sat in the drive thru for 30 minutes after ordering! I couldn't get anyone's attention to ask why the holdup. so I used my can and tapped on the window. the guy who took our order yelled at me, "what you banging on things for, Homey?" He said just leave and I will void your order. I was spending over $40. so now I have to make sure my card does not get charged. He was rude, mean, zero customer service! It's a favorite when it comes to fast food. but there is Nothing fast about this place. If I could I'd rate it Minus stars. Ugh, no pic because alas, no food. read more

I don't know why this location has such poor reviews? But, I had a great experience! There was a slight miscommunication when ordering. But thankfully, a very kind young man named Cody resolved my issue very quickly. Very respectful & polite. read more

Worst service here! Picking up an order but yet they work on other orders while mine sits on counter. No communication whatsoever from this morning/afternoon crew! Do better employees! It's like this girl was picking and choosing what order she wanted to work on. Plus she stayed away so she didn't have to deal with customers at counter. read more

The place is filthy and has extremely Horrible service. Me and my daughter waited 27min for our order when only having one person ahead of us SMH. Oh but we did get free cheesecake lol. The jalapeño poppers were cold ,over cooked and very small. Do not recommend. For future reference-stay away from here read more

Jack in the Box - Austin bluffs - Fast Food Near Me - Colorado Springs, Colorado

This is like the 5th time I order food delivery from here just for them to miss my order and give me soggy cold food or half a**ed stuff even my door dash driver said the workers don't care if they miss food. I m always getting ripped off of 10 plus dollars of food not given to me. I hope the manager responsible for their employees at night get some kind of discipline cuz they obviously aren't doing their job. Also how they are wrapping their burgers and stuff is always sloppy like can anything they do at their store be any more bad? I do orders sometimes to see which shift is messing up the most and it always seems to be the night shift. If they keep messing up my order I'll just keep reviewing how bad it is and take it up with upper corporate. I'm tired of these teens who don't care about their job be so blatant about not caring and no effort what so ever read more

Jack himself slaved over a hot stove to make me this meal, this was unlike any meal I I have ever had. Mother's cooking wasn't this memorable. This was my first time at jacks and like god intended I went through the drive thru. This being my first and last time because I am visiting for a week and am broke now I can assure you that jacks is more then affordable. It's almost a crime not to eat her daily.i await the day they open one in my city I will alone fund this beauty. read more

Jack in the Box - Jack's Build Your Own Munchie Meal - Fast Food Near Me - Colorado Springs, Colorado

Uhhh don't go here. It took 30 minutes to get our food when we were literally the only ones here. Once we got it the jalapeño powers were small, over breaded and overall lacked flavor. There was weird substances on the basket. When we got our cups for the fountain drinks there was no ice and a LOT of the drinks were unavailable. The employees were loud and yelling in the kitchen the whole time. Overall not a good experience. To make up for it they gave us cheesecake... at least that's something. read more

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Very clean restaurant, the staff were amazing and the food was great. I wish Jack in the Box was in central New York.

The fellow making tacos never changed his gloves from taking money to making tacos and touching everything, why wear gloves if you never change them They do seem to be open more thank you! read more

Complained earlier this week about all the Colorado Springs stores being closed when they ran the 59 cents deal for Jumbo Jack's. They resolved it. "My name is Maryam; I am a member of the Jack in the Box Guest Relations support team. I would personally like to thank you for providing your feedback on our corporate website. Jack in the Box has very high guest service and food quality standards and it is important for us to hear when these standards are not being met. I am sorry for the poor experience you had and I will personally follow up with the appropriate management to ensure this is addressed. In the meantime, I will be happy to send you a complimentary certificate which you can use at any of our participating locations. If this is acceptable, please reply to this email with your mailing address. If you have any concerns or questions in the future, please do not hesitate to contact Guest Relations at https://www.jackinthebox.com/contact." NOW THAT'S GOOD CUSTOMER SERVICE!! read more

I got a salad and the bottom was brown and wanted a refund or at least get something else. The cashier said I ate most of it but I only ate like two bites and the container was only half full. read more

It was perfect an egg in the afternoon! My croissant was perfect and servers were the best, all helpful!!

On July 26, Thursday, we stopped at the JITB at 9:25pm unaware that they closed at 10:00pm. This JITB has a drive thru that once you enter it you cannot back out. The server said over the intercom that she would have to fill the orders of everyone in line ahead of us first there were six cars. So we wait. They did not say, we close at 10:00pm and so we have to stop taking orders at 9:30pm. We had four cars in line behind us. Even if we want to leave because it was going to take a while, we couldn't there is no way to back out or turn around.Then at 9:50pm, the server came back on and said, I told you I couldn't take your order. One of our staff was supposed to leave and hour ago and can't. I suggest that this JITB have a discussion with their staff about how to handle this situation. I also suggest that they use a sign to let patrons know that they will not take orders after 9:30pm in order to close by 10:00pm. And to tell the patrons clearly on the intercom that they will not take their orders. read more

When you stop to get "fast" food it shouldn't take 20 minutes to get it. This place is in desperate need of new management. THEN...a manager gives you a really bs excuse. Fast food is hot, food fast. When, in actuality, it's all an excuse for being too cheap to hire a full crew. The fault does not lie with the short staff as they have no control over schedules. Too many businesses have chosen the route and I for one have a problem with that. Raise the prices after cutting staff? We, the people, are paying attention. read more

Avoid at all cost!! Atrocious. Absolutely atrocious. Staff were wearing gloves, all except the manager. Manager was the only person touching every single order. Handle the register, pour your drinks and then grabbing your food to shove it in a bag. I'm not a health inspector but I bet they'd find a few things in this spot. Avoid at all cost. Staff are moderately kind but quality is non existent and sanitation is not a concern. read more

They didn't give me all my food and when you call the store to let them know, they don't answer the phone. You get a voicemail and then when you leave a message you never hear back from anyone. I even did one of those reviews you get on the receipt and I requested a call back. I still never heard from anyone. read more

Jack used to be my top fav for fast food but it has gone down hill in the past few years. The pita is supposed to come with grilled onions and every time I get it and specifically ask for the grilled onions, I get raw onions or no grilled onions at all. Also condiments should come standard. Even when you ask for them, you never get them. Even though Jack holds special memories from when I was a teenager, today is the last time I'm going back. read more

Come to Utah!!! I miss Jack in the Box. The fried tacos are our favorite. I especially like the spicy tiny tacos we got in the Seattle area. I could easily get addicted to them! read more

When dining in my order took 40 minutes to come out. The staff was all over the place- no one knew who had already made food and who hadn't- they were giving wrong food to customers. I used to work here as a teenager 12 years ago and it was never this bad. Everyone was rude and didn't care that the food was taking that long to come out. I guess if you have two hours to spend getting fast food it's a great place to go. read more

If I could give one star I would. This jack is beyond gross. Food is ALWAYS cold and they constantly get the order wrong. Customer service is completely trash as well. Never going back to this jack. So disappointing. read more

Lousy customer service! Slow, slow drive-thru service! The lobby is closed forever! This location went from one of the best to The Worst!!! They deserve to go out of business, With the lobby closed, they can not possibly make a go of it! Period!! read more

I had the taco and the jr jumbo jack. Both were good. The window guy was competent and I was pretty happy. must be my lucky day read more

JIB # 814 I will never eat at this location again, the top bun of my burger was stale, the burger meat was hard and cold, I opened it and lettuce was dark colored. I threw it away after taking 1 bite. The 2 out of 3 eggrolls were good but 1 of them tasted under cooked or the meat was rotten. This is a terrible location. 12-12-18 read more

I've been by this location a few times since Covid began. They have a sign on the door stating their lobby isn't open due to Covid, so drive through is the only option. What's funny is the one off Powers let's you go in to order and take it with you, you're just not allowed to eat in the lobby which is fine with me. I'd rather take it with me anyway. Not sure why this location doesn't allow you to go in and place and order and leave. I wasn't about to wait in drive through with 8 cars ahead of me, so Del Taco got my business today. I probably won't be back. read more

A nine minute and 30 second wait for my greasy taco fix at 3 o'clock on a Sunday afternoon. I was behind one car? Not sure what they ordered but it must've been a bunch to wait that long. My tacos were exactly as expected, though. Greasy taco fix taken care of. read more

fucking disgusting dumb ass people gave me 9 cold tacos when i order 12 tacos total, soggy fries and my drink was flat ??? fucking grossssss

I purchased a burger and asked that it only had mayo no ketchup or mustard, when I saw the lady making the burger I asked her again not to put ketchup or mustard and she said no worries that it only had mayo. As soon as we got home and opened my meal, it had ketchup and mustard, she looked my in the eye and lied to me instead of correcting the meal. Can't believe someone would treat a customer like that. Tried calling for 20 minutes but no one would answer. I understand people make mistakes but to deliberately mislead a customer is beyond bad service and we will never go there again. Sad thing about these reviews is that they wont do anything about it. read more

As a personal trainer, I choose how to eat/drink my calories wisely. I chose to spend time with my girls and enjoy a burger around 910pm which is very rare at that time for me. I was very much looking forward to it though. We order our food and receive it at a timely manner. As I'm eating my burger I notice my patty is cold which makes me upset but I kindly go up and request a fresh one. As they bring me a fresh one, they kept the old fries in there so now I have cold fries. At this point I'm not happy at all! When I think about asking for fresh, I look and my girls are almost done eating which means I didn't even get to eat my food with my girls. I was so disappointed that I lost my appetite n returned my food. I wanted a refund or credit for next time but I was too upset and lines were long. Is this how it is after 9pm? Very very much disappointed read more

Ordered 24 tacos, 20 piece chicken nugget and 2 large curly fries to go. We were inside and noticed them cleaning the floor which was nice to see them clean. Pouring soapy water all over the floor and then taking a squeegee broom and SPLASHING that same dirty soapy water towards the drain. They had three employees doing this while only one was putting 24 tacos in the bags. I gave a two star because this jack in the box does not seem as "clean" as one would expect. Nor does the service reflect well from what I've received in the past. read more

Ambiance: Bright and cheery. This place is pretty clean and inviting. Has a drive thru that is open late during the week and 24 hours on weekends. They have a kiosk where you can place your order if there is a large line ahead of you. Service: The staff here are a notch above most fast food restaurants. Very friendly and with personality (wow, that is something that has also disappeared in most fast food places). If dining in, you are given a number to take to your table, and the staff will bring your food to you, rather than having you stand in the lobby area and wait for your number to be called (again something you don't find at many fast food places.) Self serve soda area. Food: This is my one guilty pleasure. For all accounts, I should despise the food here, but I am totally addicted to their fried creations. Their two tacos for 99 cents, with their mystery meat and American cheese, stand for everything I am against at Mexican places, yet I can devour a half dozen of these things easily (especially late at night). I also love their fried eggrolls and cheesy potato skins. Their breakfast burritos are also tasty. Not so much a fan of their regular burgers or fries though. Also real ice cream milk shakes. I am somewhat embarrassed to be caring on so about a fast food joint, but this is one of the few I patronize on a semi-regular basis when I have the "munchies". I grew up on Jack while living in California, and was glad to see they finally arrived in Colorado Springs within the last two years. read more

Very disappointed with this location. Their sign and posted hours said they did not close til midnight. My older brother and I went to grab a bite after I had gotten off work, around 11pm. We were told that they were no longer serving any more customers. When we asked why, we were told that there were only two of them working thus they "could not serve anymore customers" it was 11:20pm, 40 mins before they're close time. To me this is laziness, nothing more. There was no line ahead or behind us in the Drive Thru. I work in a deli, I have to work 2 counters and a sandwich bar, alone, during both lunch and dinner rushes. As well as load/unload rotisserie chickens. By a rush, I don't mean 3 or so people, I mean 20+ at a time. So I have to wonder what causes 2 people to be unable to serve customers, when a person working by themself can serve 20+. I will not be returning to this location aside from to tell the manager about this incident so that they may talk to their employees and let them know this was poor customer service. Though depending on the manager, it might fall on deaf ears. read more

Jack you need to come out of the box and fix yo shttt.lobby closed for over a year and no date to reopen in sight.

Came here at around 2pm on a Monday. Waited about 15 mins in the drive through even though there were only 2 vehicles in front of me and not many in the parking lot. When I finally got my food, the fries were luke warm and disgusting and the cheese on my burger wasn't melted, it was cold. I was too far away to turn around. You gotta be kidding me! read more

I had lunch here this past Monday and the service was good the food was good. The place was clean and the lined moved quickly. Basically, it's your typical fast food joint, so there is nothing special about it, but I would stop by again. read more

I give this place 4 stars because I had a sprite that tasted like carrots but the food was okay if you dont want to have sprite that tastes like carrots i don't recommend jack in the box. read more

Just rolled through. Robert did a great job! He was friendly and on top of my order. I was extremely pleased with his customer service! He got me motivated the crap out of me! Great job brother! read more

What a fancy dang Jack in the box lol. I went through the drive thru really late a few nights ago. A young man was helping me and was super nice! The food was fresh and tasted perfect. So glad this place isnt like a Mc Donalds (yuck). I love Jack!! read more

The website says the drive thru is open till 1:00am Monday thru Thursday. Sign on the door says the drive thru is open till 1:00am Monday thru Thursday. NOT! Don't even bother to come by here late night. read more