Ummmm this place is DELICIOUS especially around 12:30ish, the smash burger is so satisfying. I do drive thru cause the lobby is already closed . Service is great, and the drive thru is clean read more

I was in last night around 10 pm. We ordered 2 ultimate cheeseburger combos. When we got home and stared to eat the meal we noticed the fries were cold and the burgers were dried out , we live just down the street so there is no way the fries whole have gotten cold, I should have checked before we left the drive through. I must say that this was re worst burger meal I have ever had . Knowing the items were cold and dry why would they ever have served them ? Please make sure your employees know the condition of the food they are serving . This was totally unacceptable. read more

Jack in the box is not for me. I'm not saying their burgers are terrible. They're just not as good as a few others establishments.

Service was terrible they practically yelled at us we repeated ourselves several times

Manager costumer service! I went to the drive through and I was ordering when the manager named Alicia C took my order with a nasty attitude and she was changing my order when I had corrected her she got even nastier with her attitude. If she is the manager being RUDE to costumers she shouldn't be working there at all!! I'm calling corporations over RUDE manager! Last time I go this place. They have lost me as a costumer. read more

I was just at this Jack in the box in Twin Lakes FW and they practice company service instead of customer service. Company service is where you cater to the company and you get charge for the pleasure I ordered an ultimate cheeseburger meal. No one asked about the kind of fries I wanted. I won't eat straight fries except at Burger King. I mentioned wanting curly fries and they wanted to charge me another .60 for the pleasure. Then I had noticed after I'd ordered about the $12 special that would have given me everything I'd wanted without a hassle. They'd already charged me $17+ for the meal with straight fries and wanted to add another .60 so my meal would have been over $18 in the end. When I pointed out the $12 meal that had everything in it. She said I couldn't get that now. That's company service not customer service. At least with customer service you get something for your money. With company service you pay to eat what they're willing to give you. I overpaid by about $6. I live on VA benefits and social security. I can't afford to be overcharged. Stay away if you value your being treated appropriately and not overcharged. I have no desire to return to this restaurant again. It's not worth it. read more

I ordered 7 piece jalapeño to get ripped off with these 2 Minnie ones that do not even have cheese in them what a joke! read more

Jack in the Box - 7 piece jalapeño pepper no cheese on the ones in the right - Burgers Near Me - Federal Way, Washington

worst jack in the box in federal way!!! cold food, soggy food, refried the same food.

Yelp removed my original review.. PG version. This is the closest jack in the box from my house, so I frequented this location countless times since they opened. The current staff are inept and there seems to never be a manager on site. Calls to the store go unanswered to a full voice-mail box. If you do use the drive-thru, check your bag(s) before leaving because they short customers all the time. The straw that broke my back? A grossly overfilled cup of soda spilled into car. The drive thru girl didn't even know the new employee who was filling drinks. But even so.. who fills a cup to the rim for drive thru? If you like cold fries, sloppily made burgers and horrible service, come on down. They WILL disappoint you at every level. read more

FEDERAL WAY WA LOCATION. 336th street, Twin Lakes. TERRIBLE food. TERRIBLE customer service. I rarely go to Jack in the box anymore, but ive been enough in my time to know what to expect. Tonight I ordered an Ultimate Cheeseburger. And after several attempts of ordering a "sourdough jack with cheese, but sub chicken for beef". The combative mgr told me shed give me a grilled sourdough chicken sandwich . I replied that I dont care how you ring it up or what I pay, but I would like a Sourdough jack with cheese , but with chicken. She refused to entertain this and instead gave me an extremely dry piece of chicken in between two slices of sourdough. For just under $10 a sandwich.... I am absolutely shocked and will never go back to Jack n the box. 2 sandwiches for 10$ a piece and 1 was mediocre, the other was thrown away. We can get a $10 chicken sandwich or burger at Red Robin or the Ram.... and it's 10 times better. Also, the customer service and combativeness.... blows me away... goes to show the state of our world.... Customer service has gone to shit! read more

This location is the seventh circle of fast food hell. The owner must have a time machine: he went to the future and brought back people from Idiocracy to work at this JITB. they're literally so smoothbrained they don't even include regular toppings included in a meal when you order it as-is. you can watch an episode of your favorite show while waiting in line, and I'm pretty sure the entire evening crew is on quaaludes. You know the sloth clerk from Zootopia? He's much more smart and quicker than the zombified fleshbags that miraculously somehow deserve $15.00 to mumble through the speaker and shove you incorrect orders thru the window. Straws for a family's worth of drinks? Nah. NO NACHO SAUCE ON THE NACHO CHICKEN MEAL? nah. no Mayo, lettuce, or tomato on a standard spicy chicken sandwich? nah. Do you have a pulse? Can you mostly dress yourself in the morning? Can you push colorful buttons and swipe a card? Can you clean the drool off your shirt during your shift? HAVE I GOT A JOB OPP FOR YOU. This is by far the worst franchised jack in the box I have ever EVER foolishly given money to. Still want JITB? Drive to the Fife location. The staff resemble self-aware humans. read more

Worst jack in the box around. They could give 2 sh*ts here. They rush you to order. It's that it is that it. Jesus let me think please. Your losing money because people get so rushed by your employees. Oh and can you actually put some effort into the tacos I mean really you just add lettuce and they can not do this here for some reason. The inside has been closed for years now Covid is over and it's still closed because they can't handle it. Really jack get some better employees or some actual management. This place sucks read more

Ordered 6 tacos - 4 of which ended up having nothing in them. Took them back the kids working were all playing with their phones - the manager was gone. They said they could not give a refund for the 4 tacos I handed them back to look at, and to come back at 6 am when the manager gets in. I had them call the manager for permission to give me a refund and they did, she told them to tell me to come back at 6am when she gets in to talk about a refund. I will bring the 4 tacos back - I have reached out to corporate because of the cell phones around the food as well as the poor customer service, I don't blame the kids, I will hold the manager accountable for their actions as well as her's. Worst customer service experience ever!! read more

I can't believe we were going to be charged just over $16 for a large milkshake and chicken club sandwich. We kept arguing that there was a mistake. The cashier had an attitude and looked like she was on drugs. As soon as she asked for the milkshake back, that was enough for us and we left. Yet another reason not to take our business to JITB. read more

This evening, I paid over $26 for four items: two loaded tiny tacos ($10.38 for both) and two Quad Bacon Cheesy Combos ($13.98 for both), plus tax, totaling $26.82. I had three kids to feed at home and a broken fridge that I can't replace for another day or two, so I figured, why not treat the kiddos? I was in a hurry and didn't check the food until I got home and the kids pointed out that the burgers were singles, not "quads," the fries were cold, and the "loaded" tiny tacos were NOT loaded whatsoever, but they were burnt. I tasted one and it was like burnt cardboard. I tried to call the business half a dozen times without success, so I drove back down, going, once again, through the drive-through. I told the person on the other end of the microphone that I was mad and wanted to speak with a manager. When I got to the drive-through window, the heavy-set Hispanic woman, probably in her late 20's or 30's, told me there was no manager there. I told her the food was terrible, plus I'd been overcharged. She just looked at me like "what do you want ME to do about it?." I asked her what her name was and she refused to give it to me. I then told her I would be posting a negative review on Yelp and had already taken pics of the four items and the receipt. She told me, in broken English, to "do what you have to," and closed the window on me. I have been ordering from this Jack in the Box since early 2010, shortly after I moved into the area. I don't ever want to order ANYTHING from Jack in the Box again. Bad customer service, bad food AND getting ripped off on the price to boot? BAD business. On top of it all, I was told by another local Jack in the Box that the managers are hard to get hold of. Shame on this franchisee, and the company, for having such disrespectful employees, terrible food and thievery! I've already submitted a complaint with corporate since I can't seem to track down a manager. read more

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Usually pretty good at getting orders right. Only thing i could think to improve is the way the customer service represents this store. Like yea i get it no one wants to deal with rude customers but all i ask is bring some good energy to the people your serving and go above and beyond. Watch the magic happen from there, probably would get tips for grade A customer service. read more

One of the better JB around. The staff is at least friendly and the food is hot and fresh.

Tried to go through drive thru at 1am because it says OPEN 24hrs and they told me they were only accepting mobile and online orders!?? What is the difference between a mobile order and taking my order at the drive thru? read more

This place is totally mismanaged and to say they have horrible customer service is an understatement. They straight up refused to give me the meal I paid for. I ordered from here through DoorDash for pickup. Waited in the drive through line which took forever and once I got to the speaker they said the couldn't find my order so they asked me to repeat it. Once I got to the window they tried to charge me so I told them again that this was a pick up and showed the receipt. Who I assume was a manager kept saying it was not in their system and trying to charge me for the entire order a second time. I refused and instead asked what I can do from here to get my order that I already paid for. She told me to wait in the parking lot for about 5 min to see if it comes through... So i asked if they were going to come out and let me know or if I should come into the lobby and she says to come inside. I try to do what she says but the doors are locked, so after knocking someone different comes to the door and it's clear there was 0 communication with the rest of the staff about what she just told me to do. The employee even tries to tell me I have to go back through the 20 min drive-through I just came from. I recount the issue for the 5th time now and the employee runs back and forth to relay it to the manager who refuses to come out herself. The employee then tells me that they can't give me the order and to cancel it through DoorDash to receive a refund. First, why not give me the food that I have extensive proof that I paid for? It's not my fault your system is not functioning correctly. Second, why not at least tell me from the beginning that I must request a refund from DoorDash instead of wasting an extra 30 min of my time to give me the run around and lie to my face. I don't have high standards for fast food establishments but this was appalling. read more

I like the Jack in the Crack chain. This location is on the slow side. Prices are higher at this location than at other Jacks. I like being able to order breakfast anytime. read more

They've overcharged and not been able to adjust, denied prices listed on the drive thu menu and always take way to long, talking 20min+ for 3 cars. Worst Jack in the world, forget the box. read more

The worst service order can't get done right. The food was so nasty we all had diarrhea the next day. Avoid this place like to plague!

Bummer the Cashier named Omar felt it appropriate to call me a fat ass when I mentioned he was violating pandemic protocol. I had already paid for and received my food and wanted my drink prior to exiting the drive thru. He violated Safe Food Handling instructions as well. Stupid is deadly these days. read more

I ordered from DoorDash and I was brought a Oreo cookie milkshake when it was delivered to me. Jack in the box did not put a cover or a sticker to cover my milkshake so when it was dropped off, there was milkshake all over on the outside, dripping it was sticky, and it was halfway gone. I ended up, throwing it away be warned read more

This place has the worst customer service. The food was under fried and soggy. The employee wanted to argue and tell you that you can go now that they give you part of the order. They forgot food so I had to wait 25 mins back in the drive thru to get the forgotten items. I won't be going back to this location. read more

Plastic in my burger....just what everyone wants, right? I am totally disgusted. I was eating my burger and felt something hard. I pull it out and discover it is plastic of some sort read more

Jack in the Box - Burgers Near Me - Federal Way, Washington

I just attempted to buy lunch at the drive through. I looked at the menu and prices, and ordered . I quickly calculated the cost for the items I ordered, $10.80. I drove to the pay/pickup window and they told me the cost was $11.40. Hmm, I told them the cost I had calculated and they said " the costs had increased since they posted them" . Hmm, that's a 6% increase Without posting them. If they do that to every customer, that's an extra profit of $4000/month. Not bad for someone. read more

Burgers itself were good as always but come on man. I ordered large fries and they didn't even fill the box all the way like it should. More like half way. This isn't the first time I've experienced this. read more

Jack in the Box - Burgers Near Me - Federal Way, Washington

Poor service. When I trying to make order nobody help me but just watching me stand at counter. even one of guy who work inside kitchen, he just passing me without saying nothing I trying to make order for munchie meal after 9PM, girl who work at the counter, she keep give me total $8.80. So i ask her "isn't the price for $6 after 9PM for munchie meal".she say "It's your price right now $8" acting like pay and get or just go. What can i say?? I will never go again this jack in the box location read more

I don't Expect a lot when I go to Jack in the box I mean it is a fast food chain so you get what you pay for, however I would at least expect to get the items I ordered. I've now gone to this location two times within a short time span and ordered the same thing both times and each time what I ordered was not what was in the bag. I don't feel like I'm asking for a lot I just want to be able to go to the drive-through on my way home and get something to eat and not have to worry that I'm gonna have to park my car get out go in to get my correct order read more

I don't eat fast food often. And it's primarily due to the experience I received today at this Jack In The Box location at 10:30am on Saturday the 23rd. (Specifics added for management if they care to even do anything about the situation. The drive through was moderately busy for a Saturday morning so I assume that's going to be the excuse for the overly horrible customer service. The drive through attendant taking the orders was rude, inconsiderate, obnoxious and flat out disrespectful. I wish I had it recorded for proof. Pulled to the window to get the food, NOT A SINGLE WORD was said to us. She open the window, took my card, closed the window, came back open the window looking away handing me my receipt and card and when I grabbed it the window shut again. Window opens again, hands me three bags of food and as the window begins to close again I look at her with a smile and say "oh you have a nice day too!" And she looks shocked and says "yeah you too" and that was the ONLY thing she said to me the whole time. Now reading this you may think, oh he must have pissed then off or something. NOPE, just kindly placed my order the best I could and this is what they treat you like at JNTB. I would write a review based off of the next most horrifying experience when we pulled over to eat, but I'm sure you don't need me to go on and on about how the food wasn't even correct from what we ordered, no silver ware or straws were provided and the food was all out horrible to boot!!! NEVER AGAIN AND I MEAN NEVER AGAIN will I go to a hack in a box read more

Dare I say I love Jack in the Box despite pangs of post-meal pains from my chest cavity? I have to have their Oreo Cookie shake and Sirloin Steak Cheeseburger every one to two weeks. It's a slice of fatty heaven. I reccommend take out. The accomodations are not pretty at this particular JITB. read more

Let me start off by saying that every single time I have stopped in late at night to order something for myself, the night crew has ALWAYS been friendly and accurate. However, ANYTIME during normal hours that I have been there to order food for more than one person, I have always been shorted on my order. If there ever was an argument that fast food employees do not deserve $15 an hour, this place is the best reason as to why they probably don't. Every single time I have gone there and have ordered food for my family I have been shorted. That is not even an exaggeration, it is every single time. When it happened, I would just let it go and consider that they may have been busy and mistakes do happen... But EVERY SINGLE TIME? Tonight I went there after having not been there for months due to the last horrible experience. I figured I'd give it another shot. I ordered 6 burgers and they shorted me 3 of them. It wasn't just missing a fry or something, it was 3 out of 6 burgers did not make it to my bags. I went back (left my burger that I was blessed to receive at home because I left in a hurry) and drove all the way back. The manager did make the three new burgers that he had forgot to give me, but when I asked to be compensated with a warm burger since mine was cold because I had to come back, he flatly refused citing store policy. Is it also store policy to not produce what was ordered? I have been robbed so many times by this place that I am done. I will tell everyone that will listen to boycott them as well. I won't even go into how filthy it is inside and out, other Yelpers here have covered that. read more

OMG! I've been to this place MANY times. Always drive-thru. I never expect amazing service, but tonight it was appalling! From the time we got in line to when we left was 30 minutes. 30 MINUTES. For drive-thru. 28 of those were waiting in line (before and after ordering). The guy at the window seemingly can not multitask. He's incapable of helping the customers at the window and talking orders at the same time. He literally went back and forth. When my husband mentioned the wait time, he said "Sorry. It's just been busy." Ah no. Our food was ready almost immediately. He needs to be at the counter until he learns to go faster. read more

I have eaten here quite a few times. The quality was good previously, the last few times not so much. I ordered 2 Jumbo Jacks with cheese through Doordash. The burgers I received were not Jumbo Jacks. They were two small hamburgers with a piece of cheese, the buns were the small ones you buy at a store 8 for 99 cents. At this rate this store will be closing down. I will not purchase from them again. read more

It's a Jack In The Box. This one always has turned my food out correctly, but I'll never again eat in the lobby. There were screaming kids running all around the tables, and their parents just sat there and didn't do anything. Drive thru or bust. read more

Ok. When I walked in yesterday evening, I felt like I stepped into an igloo. I know it's summer, and don't get me wrong: I love A/C on hot summer days as much as the next person, but they were kinda pushing it for the evening hours, which is when I visited. Turn it down. Apart from that, I waited about 10 minutes in line because some family ordered quite possibly everything on the value menu. But, that's not Jack's fault. The lady behind the counter was nice and took my order correctly. After paying, I walked around and took some pictures for Yelp as I was waiting for my order. Note the chair picture. They're all really beat up and need to be replaced. The dining area cleanliness is something this location has a problem with. Whenever I visit, either the tables, floor, or soda machine area is dirty. One thing this location has improved on over the years is the dining area décor. It used to be literally 6 posters with two red lines crossing on the ceiling. The rest of the room was white. Now there's a lot more stuff to catch your eye. Another great thing is that this location has a Coca-Cola Freestyle machine, where you can get 100+ soda flavors. One thing that took me by surprise is that the cashier brought me my order to my table. I'm guessing that's part of Jack's commitment to be better than the rest of the crowd. And I'm liking it. I tried the "Jack's Brewhouse Bacon Burger". It was a 4 Star burger. As usual, presentation is nothing like you see in pictures. Only Taco Bell down the street comes close to that. $5.79 is an OK price.. I've had better burgers for about the same price. The 4 for $4 Combo Meal is great. Pros: - Convenient Location (Twin Lakes) - Table Service - Coca-Cola Freestyle - Decent Quality Food Cons: - Unclean Dining Area - Chairs & Tables Need Replacing - Needs Landscaping Work - Bldg. Exterior Needs Fresh Paint read more

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Just called 8 times no answer? Lol this location is a joke. Please anyone reading, spare yourself.

I give this location zero stars because always gives me wrong order and charge me 25cents for each ranch. Person working there is not friendly and is always on her phone. So disappointed !!! read more

Ordering a meals with the large fries, giving out small fries. Charge me with the full price, i still cannot win over it.