wow I have never in my life had to wait 25 min for a tuna sub. The manager a lady seemed both stressed and Rude. and understaffed for lunch or store in general. if this is how Jersey Mike's runs business with poor management and support. I requested a refund and went to the competitor read more

Need more employees. Placed order online, and still waiting 15 minutes after scheduled pick up time. Dining area is dirty.

Ok. Been to a thousand Jersey Mikes locations but this one has been extra amazing for their service. My husband and I have been her multiple times when visiting family and literally EVERY time the staff is attentive, kind, genuine and helpful. Case in point, an elderly gentleman came in and was having trouble deciding what he wanted. One of the guys working there was so patient and compassionate. He took the time to listen and help him get exactly what he wanted. Don't know if he was a regular, but honestly as we sat and ate in the store we watched all the staff treat everyone just as well. The quality of food and speed at which they prepped our order was still fantastic, even with all this extra care and kindness. It was really nice to watch and experience. Whoever owns this franchise has trained their staff well. Thank you! read more

This is the worst jersey mike location they spread the tomato's far apart.. the vegetables never look fresh and today I decided to give another shot and the bread is bunt to a crisp .. drivine out of your way to a different location read more

Jersey Mike's Subs - Burnt white bread - Fast Food Near Me - Federal Way, Washington

Kudos to the dude who made my original Italian sandwich. Nicely executed and put together. Creates a nice eating experience and manageable to eat. The sandwich itself tasted delicious with the fresh crunchy ingredients and salty deli meat. It wasn't dry and he didn't skimp with the sauces nor overdo it. The rosemary parm bread was fluffy and soft. The service was fast and the guys were super friendly. read more

Jersey Mike's Subs - #13 The Original Italian- rosemary parm bread - Fast Food Near Me - Federal Way, Washington

Absolutely DELICIOUS! Fresh and Tasty!!!! I always order the #9 and #13. Place is clean and staff is very friendly and helpful.

Alright, so yes I do eat at every JM store in the state. I also review them all. This one has some quirks, but none of them are their fault. Pros: Speed and precision Great staff Close to bus route Cons: HATE the location, hard to find Parking here sucks I dispise where this one is located. I also think it is one of the smaller JM stores I've been in. I need Google or GPS everything I go to this store. I do not blame the store. Orders here are done swiftly and with care. The place moves swiftly with ample staff for the rushes. Though the place is a little cramped for my taste. The pick up counter area is near the register. There isn't anywhere else for it. I hope they get a larger location, but honestly as long as the service is this good, so be it. read more

Omg I love their Philly cheese steaks!!! It's the second time I've been in here. Yum yum yum!

Solid sandwich shop if you are just wanting a traditional sub with the typical ingredients. The "juice" can be heavy handed at times, so if you don't like a lot of sauce on your sandwiches, just ask for it light. Place is always clean and the service fast. Nice people working the counter too - friendly and they always greet you walking in and wish you a good day walking out. Beats Subway any day of the week. read more

10/10 great service!! Awesome food & friendly, thank you so much jersey mikes!!! We love coming!

The staff here was so kind to my daughter and I. She just wanted a plain unsliced sub and they graciously took care of her bizarre request. 5 stars! read more

Fast delivery. Sandwich was still warm. We got the Big Kauna, which was plenty for two

First time trying Jersey Mike's. Sandwich was ok but they have very limited vegetables. I'm glad I tried but will go back to my regular place next time read more

The staff here is very welcoming and efficient. Food is fresh. Location is clean. Highly recommend this location. Parking near here is always full. I park near the red lobster and walk over. read more

Ordered a chipotle cheese steak. I can't believe it was $9 for this approximately 8" sandwich that was disgusting. Came home to have my sandwich to only find out there as no cheese, no chipotle sauce & like 3 pieces of peppers. The meat was extremely dry like it was re-heated several times in a day. The bread did not taste fresh. It was as if the food was made the day before and bread was reheated in a lm oven. It was hard to chew the bread. Some parts was just soggy and not because it was drenched in sauce. It was definitely not worth the money spent nor will I be coming back to this location. read more

Jersey Mike's Subs - #43 Chipotle Cheese Steak Was not good at all.. - Fast Food Near Me - Federal Way, Washington

I don't know what's going on with these 1 star reviews cause I've only had good experiences here. The process for making some of these sandwiches are longer than Subway. They use a griddle, so you gotta have some patience to get a sandwich. The customer service here is also friendly. Mostly youngins trying to make a living. It's actually very commendable to see them work the griddle with such skill. Overall, I come here regularly. Hopefully this helps newcomers have better experiences like mine. read more

We regularly eat at Jersey Mike's, but this one was special-so much so I had to mention it! The workers were extraordinarily efficient and kind! The whole place was clean, and I heard multiple other patrons mentioning how amazing it was while I was trying to write my own review. Give this crew a raise! read more

Best subs with good quantity of ingredients. Quick and our go-to for picnic and fishing

Second visit to this location, and again my sandwich was excellent! In and out in 10-15 minutes. When asked why I wasn't signed up for rewards, said I was waiting for them to smooth out the experience. Explained some confusion first time in, and was rewarded. Honestly y'all, I don't want compensation, I want you to tighten things up and succeed! They ARE trying! read more

If I was allowed to offer 0 stars I would. But this place gave me and my wife food poisoning. My wife had a Tuna Sandwhich..... or whatever it's called, and requested no cheese. They put cheese on it, my wife is lactose intolerant. It shouldn't be that hard to do your job. I had the chicken cheese steak or whatever it was called. Neither of the sandwhich's were palatable. Not to mention, this location was very dirty and the staff was not friendly in regards to when was asked for no cheese. Furthermore, I have attempted to reach out to management and have gotten nowhere, so maybe this will get their attention before I go and ask for a health inspector to check the place out. read more

I do online orders here and they have always been correct and ready for pickup on time. Some of the folks working there aren't as friendly as others but as long as my order is correct, it doesn't bother me too much. read more

Stopped in on a whim after having watched those Danny DeVito commercials on TV. There were about a dozen customers in the shop and the workers behind the counter were working feverishly prepping orders. They young man waiting on me was pleasant and personable (forgot to notice his name), and told me a little about the history of the shop and that he had been working at Jersey Mike's for four years. I eventually placed an order for the B.L.T. Gargantuan sandwich. The inside of the shop was very clean,bas was the food prep areas. I was watching one of the workers place numerous strips of pre-fried bacon on a sandwich and silently was hoping it was my sandwich. I counted 12-pieces of bacon. Even the customer who had been in front of me commented on the amount of bacon and said he may have to order that sandwich next visit. When the worker completed putting my sandwich together he asked if I wanted it to be cut in half or into four pieces. I told him to cut it in half because I couldn't eat four pieces. He looked up at me and laughed as did several customers waiting for their orders. (That's an old pizza joke). The sandwiches at Jersey Mike's are always top notch. Fresh ingredients, delicious bread (Rosemary Parmesan Bread), and the vinegarette they use is to-die-for. Delicious as usual, kudos to Jersey Mike's and staff. read more

Great food and the customer service is always excellent. Specially the on in Covington washington

Food is superb, everything is so good and the service is great. Everyone is always so nice.

If I could give this less than 1 stars I would. The only thing holding this place together is the original Jersey Mikes formula. The recreation of this franchise at this location would make the founders likely roll in their grave lol. Horrible customer service, long wait times, messed up orders, disgusting counters and floors, terrible communication, terrible management. read more

If it's Jersey Mikes in auburn DO NOT GO THERE. TERRIBLE SERVICE. The food was not made correctly and they tried to not let me order because they were 20 minutes until close and "not busy enough" so they decided to close early. After quickly telling them they have 20 more minutes they said they already put everything away and cleaned and denied my service. read more

Michelle and Adam are an elite team! They demonstrated five star customer service from the moment I walked in to the moment I walked out. The restaurant is very clean and organized! I decided to dine in and noticed that they gave every other customer the same five start service and positive energy they gave me! Michelle and Adam you two are rock stars ! Keep up the great work, and I'll see you next time. P.S these two deserve a very huge raise. Oh and the sandwich was hands down the best I've ever had from Jersey Mike's!! read more

Slow af... ordered 1 Sub took an hour and half...they staff looked lost in the sauce like they never made subs in they life lol need more training 0 Stars read more

Long time JMS customer, love it! Glad to see one finally in Federal Way, before we had to go to Burien.

So apparently they offer services that they don't intend to fulfill. As a person with mobility issues, I appreciate curbside services. After ordering online for curbside pick up, I parked and let them know via the app I had arrived. After 20 minutes of waiting, I finally get myself together and go into the store to find the order sitting there, with hot sandwiches now cold. I was the only customer inside. I said this was supposed to be curbside. The gentleman said "oh we had a rush". I said "oh so apparently you've never been busy". They can't read and customer service was horrible. Was looking forward to having Jersey Mike's in Federal way but will be going elsewhere from now on. Save your money and time and go elsewhere. read more

I had a massive catering event that required 120 subs for pickup 30 min before the store would open. The entire store worked with me and they made them the night before, stored them in their walk-in fridge, and a manager opened early the next day so I could be on the road in time. Guests loved the food, it was easy to pay, and they were great. I will give this store my business for life. read more

Not one bad sandwich ever and ordered several times. Ppl that complain were delivered by Uber, or another food delivery service, so they take it out on Jersey mikes which is wrong. Don't believe reviews. read more

One of the worst experience I have had in a long time. We came it at 4:30 pm on our way to a movie to grab something quick. We were told it would take 10-15 for a Philly steak sandwich which was ok. At 4:50 I asked how long it would be she said we just needed to melt the cheese. I noticed there was nothing cooking on the grill and the just put some frozen meat on the grill. I asked if that was for our sandwich and they said yes. It took 22 minutes for them to even start our food. I ask for a refund and she handed my a 20.00 bill. When I told her it was 24.43 she threw 3 dollars on the counter. At that point I gave up it was clear they had no concern about me, whether or not I was a satisfied customer or if I ever returned. I will stick to places that at least fake like they provide customer service and care. read more

Store needs more staff, more training , and better organization. You have a great product but you are wasting a great opportunity. If you don't have 45 minutes to waste - I would not go here. Jimmy Johns will get you out faster. read more

No matter if the store shows open and you call to make an order no one answers the phone. I called while sitting in the parking lot and no other customers were in the store and they refused to answer the phone! Unprofessional and will not go back to this store again. read more

I arrived on March 13,2022 and was picking up a mobile order. I ordered 3 sandwiches and was given a 10 min eta. After waiting 10 mins a rush of 20 people walked in to order.5 of the people were coworkers of mine who ordered 2 sandwiches a piece. After 15 mins past, I asked the lady if my order was almost ready. She started to get very rude complaining about her job and the short staff saying she is a manager etc. I made her aware that my pick up time was pushing past 20 mins from the time I was given, and it was unprofessional for a manager to complain about the company she works for to a paying faithful customer. She then started to talk very loudly in front of the customers saying the rest of her staff was minors so she doesn't know what to tell me. Talk about her unprofessionalism and I can't believe they made her there manager because that's not management or good customer service. The manager said that I would get my order after all the walk in orders are done because they were catered to first, even though they were people new walking into the store. Finally I said to her that I would report her while the other employees apologized on behalf of there manager. I finally got my order after 35 mins and after all that I lost my appetite. I will not return to this location again and the manager should be fired. She kept repeating "If you don't like it talk to Austin", I'm thinking that's her manager but bad business doesn't last long so don't go to this location. read more

This is probably the most unsanitary location I've been to. One guy was picking something from the bottom of his shoe and with the same hand grabbed a loaf and began making sandwiches. Then another worker wiped the sweat off his forehead and began touching the lettuce and pickles and began assembling a sandwich. I witnessed all of this while standing in line for 20 mins waiting on my online order and lost my damn appetite. This review may seem a bit too much but I DO NOT want to eat a sandwich made by hands that touched the bottom of a shoe that goes who knows where and hands that touch sweat from one's forehead. And to top it all off, THEY DONT CHANGE GLOVES, and clean the countertops the assemble sandwiches on!! This was around 7pm so whoever works this shift please reconsider being more cleanly. I had to walk out and lose out on $$ I just completely lost my appetite. read more