If I can give this location 0 stars I would. This location has poor customer service and the workers do not take any sense of accountability for anything. Never again will I use their mobile app to place an order when they have no knowledge on who their delivery carrier is, as a food merchant you should know exactly who your delivery carrier is to avoid issues for future orders. Luckily the DoorDash representative took the time to go out of her way to make sure I got the service I needed. Please avoid any business with this location, they need to do better instead of having you call back and forth and only resorting to their district manager for help. read more

I almost didn't stop at this one bc reviews but it was right here! So I stopped and got a munchie box. Not busy. I went to the drive thru, it was a perfectly regular drive thru experience. BUT the guy who gave me my order gave me a cup and said it was for my dog both my dog and I were shocked. She knows what windows have pup cups and this was a new one. He handed it to me the first time he opened the window, didn't even ask or know they could do that. Very small gesture but very big impact. Thank you jack in the box drive thru guy. 2/7/25 7:30ish pm Love, Luna Ps. Munchie box was exactly as I expected it to be. Nothing more, nothing less. But everything I wanted in this moment. read more

I wish I could leave no stars. The food is always prepared wrong. My burger had ingredients I asked to be omitted. I would have returned to get it fixed but it was late and I could pick out the ingredients carefully to avoid any reactions with my teeth. Tonight they forgot my fries. My wife said "not again!" She drove back because we paid for fries and didn't get them! Bad service. Poor quality control and no attention to detail! read more

In the drive thru Employees ask you to pull forward so they don't mess up their times. I'm assuming they have to have the order made and given to the customer within a reasonable time. They lie to their corporate superiors to make them selves look good. Smh It's Annoying and should stop being practiced . read more

I should have no star at all. I went inside to look at the menu, and I was standing there for a while, and no one greeted me or to take order. There was one young Spanish girl preparing food for one customer, and she did not even say to me until one person in the cooking area was wearing a red uniform. I am assuming maybe a shift leader had her title. She started taking my order and did not even greet me and, after she took the order, she just left my receipts printed, and she never gave my receipts, and she went to the cooking area. Before she took my order, I did say something to her that asked why no one wanted to help in the front, and she didn't even say anything. I went home not too far away from where I live on Morton Rd. I gave the sourdough burger to my husband. He asked why the burger was cold, and the bread was not even toasted. The staff had no personality, greeting people not even a smile. Poor customer service read more

Don't not come here If you plan on not getting your meal right. service wise literally takes two business days to have someone come and take the order. read more

Delivery drivers: So we finally got some good employees in here. Sunday October 10th 9pm. The crew tonight did a wonderful job. Very nice and professional. The food came out very quickly. Thanks very much read more

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Patiently waited about 5 minutes for someone to come to the counter for my order. This is what they feel acceptable to put in the bag. DISGUSTING! read more

Jack in the Box - Fast Food Near Me - Katy, Texas

If I could leave a minus star.... Ordered 2 tacos, 3-pack og wgg rolls, and 2 shakes via delivery. Received 2 shakes left on the ground outside my door with no food. Called the driver who stated he was only given the 2 shakes uncovered. Epic fail on both the restaurant and the driver parts. Not one good thing came out of this order. Double negative stars. DO BETTER, you dummies!! Go up the street for smarter employees! read more

Pretty quick service. Never had a problem with them. Love it that they've been open on the days I've been in the road all day and it's the only thing open to grab a bite to eat. read more

Zero stars. Stale fries that were warmed up. Milkshake was horrible. Cheeseburger just thrown together. Late night snack ruined.

If I could give stars to one person and not the rest I would I have been coming here for years and finally notice they had new hires. They are mostly kids but one stood out to me last night I went to get my usual which was two chocolate shakes keep in my mind the new hire where she is important she started maybe a month ago and she was a very sweet nice bubbly girl but yesterday she was not she was crying and was visibly not able to breathe she seemed to be moving fast as in a trance she couldn't get out of. Me and my mom asked if she was ok even though she was crying she said yes and we pulled right in and came inside when I asked to speak to the girl crying the who I'm guessing is a manger asked who's crying and this poor baby comes over and is crying and can't breathe she cried out she was having a panic attack and I pulled her aside to hug her. I find it very odd no one managed to recognize she was freaking out. This girl is very young has the most beautiful warming smile with thick hair has never gotten my order wrong or let me leave without saying have a great day I would give her a thousand stars but Jack in the box you deserve none at this location. read more

I ordered a breakfast combo & was disappointed. The coffee was cold, the hash brown looked like it had been laying out since yesterday. The sandwich was somewhat decent, but falling apart...croissant was stale. I'm so sad that prices are so high, but product quality is so inferior. I used to love Jack in the Box, but I won't ever be coming back. read more

My boyfriend and I come to this location often, usually at night. It's always completely completely slow. Waited 45 minutes this last time to order and get food. He hates it but he hates driving to another location more. Really wish they would hire more people to at least make the lines go faster. read more

They use Grubhub who always steals the food n does not deliver to right address. Grubhub is the WORST EVER!!

The staff who took my order & money in the drive through were friendly and quick. Once I arrived at the window, not so much. I believe it was the manager (blue shirt) that came to the window, but then got distracted. I order 2 of the sausage breakfast burritos. They were good, however one was freshly made & the other had been sitting for some time. read more

Food was good but customer service is not exactly what you expect specially from a store manager. I placed 3 orders and asked em to give me sauces, the employee was trying to put the sauces in the bags but the manager came and said we have to charge you $1 per extra sauce and all I asked for was 2 mayonnaise, 1 hot sauce and 1 teriyaki sauce so I was like seriously you gonna charge me for the sauces the manager responded "Yes I have to" so I said keep 'em if they gonna make you rich I don't want em anymore. I took my orders and took off. Bad experience from a place a like to go to.... read more

the overnight staff is terrible, terrible service, terrible attitude, terrible overall, fire them all.. hire new staff that actually wants to work . not get mad when somebody asks for a pack of sauce or just by pulling in there mad . bad energy everywhere terrible location do better . read more

The slowest service in I have even seen. I go there pretty often because eso the only one on my way home. Always 15min wait wtf

If I could give zero stars I would. The drive thru workers are rude. They mess up your order and when u tell them it's wrong they yell at you. Really unprofessional behavior. I am surprised this location still gets business read more

Excellent food every time I come through the drive through. The best thing about my experience is getting my food from Kevin. Kevin is always so polite and professional with me and the other customers. I have heard some upset customers in line before me but Kevin always seems to calm the situation down and take care of the customer professionally. Kevin always greets me with a smile and definitely always thanks me before I leave the drive through for my business and asks me to come back again. Great job showing true customer service which we have so little of these days anywhere. You deserve it Kevin! read more

I was just here decided to go inside as the drive thru was Packers. I was able to walk right in and place my order with two people awaiting their orders. I ordered the orange cranberry muffins which require no prep. In order to keep their times down they focused on the drive thru and that's fine. What wasn't fine was all the food in the floor in the dining area so grotesque. I glanced behind the counter and saw the same thing. I got mummy order and called the survey in to report but the automated system would not recognize my 14 digit code from the receipt I tried 4 times .. please clean up read more

Jack in the Box - Fast Food Near Me - Katy, Texas

I have been trying to call this location for almost 30 mins and either the line is dead or has been nonstop busy! I want a damn refund! Went though the drive Thu and ordered 2 drinks, and fries. And got to the window and paid then received my drinks, and fries I noticed I had no ice. So I ask the lady why I have no ice, her response is oh sorry we don't have ice. Then why when I ordered my drinks, did you not say something! What the hell, we are in Houston and it's over 98 degrees outside. That should have been something mentioned when I placed my order. Then I got home and gave my husband the Carne Asada fries he wanted and there were 3 pieces of meat and less then a tablespoon of Guacamole on the whole thing! read more

Jack in the Box - Fast Food Near Me - Katy, Texas

If I could give it 0 stars and still submit my review I would.. Last night I went through the drive through ordered 2 tacos and a sweet tea, the tacos were mildly stale. I woke up this morning a 3:30am absolutely puking my guts out I went to the doctor and got diagnosed with food poisoning, I went back up the jack in box and demanded to speak with the GM & manager the only person available was the assistant manager "emily" after I told her my story she just looked at me and nodded ok, I asked for the district manager's number and she brings me back a little piece of paper with a number and name on it (Mike DM) is what it reads she told me he was the district manager I gave him a call and explained my story again, he overly so rudely tried to cut me and talk over me, and at the end of it all he asked me "what do you want me to do about it " I was immediately furious I asked for the area coach number and he said he was the area coach as well which is bull I'm currently taking the issue to corporate. PLEASE DO NOT EAT HERE!!! read more

My go to l8 nite grub. Best Curly Fries! Also try the egg rolls, fam. Fr. 3 stars cuz sometimes they forget the egg roll saUCe which is pretty important smh read more

Took 45 minutes to get my food at night. I would've left but I was stuck in line with no exit. The worker that took my order was completely unprofessional. Don't come to this location! read more

Walk in to order. Kept asking is anyone working the register? Eack time I asked louder. Now understand THREE employees kept looking at me and they were speaking Spanish to each other. IS THIS DISCRIMINATION???? OR LAZY OR WHAT. I wont be coming back here!!! read more

Well, this is a typical Jack in the Box. Not much else to say. If you go on a late-night food run, you may find yourself sitting in line for a while. Actually now that I think about it, there aren't many times of the day that you can go here without a wait. I am usually a Big TX cheeseburger guy, but a case of the late night drunk munchies this weekend caused me to rediscover their Jalapeno Poppers. Awesome! The coffee is a bit grainy, sorry for the bad photo. My camera was in a bad mood that day. I am not sure if it is still availabl, but the Bacon Shake was worth a try if you have a sweet tooth. read more

Jack in the Box - When my coffee was gone this is what was left in the bottom of my cup. Nasty. - Fast Food Near Me - Katy, Texas

This JITB use to be decent and now they just plain suck. You drive by and you think they are worth stopping but don't be deceived. They can't get an order right if their life depended on it. Even if you are ordering straight off the menu with no deviations. Take a jumbo jack for example. Nope. FIRST they FORGET it all together and you have to get back in line, screwing your hot food totally. Then, In their magical world. A jumbo jack comes with mustard and secret sauce and has no pickles and it has no mayo at all. Because that's the way this JITB says it should be. You assume it's correct though because you have already driven through twice and go home and it's wrong so now you don't get to eat at all because you are ALLERGIC to what's in their magical secret sauce on the burger! So thanks to this JITB I go to bed with no food, my husband eats like warm crap, and JITB has my money to pay their dumb ass staff. read more

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Very clean and the staff is always smiling. Just a pleasure to visit here. Best fast food quality restaurant in the area. read more

Jack in the Box - Fast Food Near Me - Katy, Texas

Horrible and rude service. They take way too long in the drive through and are unapologetic and go out of their way to make excuses and disrespectful commits. If this was my business I would clean house and start over with all new employees. read more

1. The server was rude. 2. They took 35 minute's. 3. They got my order wrong! I ordered my food and after waiting for about ten minute's, a girl walk's in and asks if they had her milk shake's, they told her they dis not, she told them that she had been waiting fifteen minute's for 2 milk shake's, they simply replied that they had a new manager. Fifteen minute's later I finally get my food, I told them that it was absolutely ridiculous how long I was waiting, the man just shrugged and walked off. When I got home I pulled out my food only to find that they got my order wrong! I will NEVER go there EVER again! read more

Jack in the box is probably my go to fast food, since I do love it so much I kept giving this location the benefit of the doubt but today was the last straw. The unthinkable happened, I was given a burger with no meat patty. I called and theyhaf me drive back so they can remake my sandwich for me and tried to make it up with a complimentary cheesecake that I am thankful for but I think I'm done here. Fast food is all about convenience and quickness. This location is never fast and now my quick dinner has turned into a 25 minute ordeal before I get to eat! I may as well have cooked. read more

It took them 30 min to get three taco combo out. This is pathetic man. Once I got to the window they asked me to pull over by the door to keep waiting for for fires! Not coming to this location ever. read more

My battery died in the drive thru. Please don't judge me! The guy that was inside drove backwards through the drive thru! Great staff! Very generous people! read more

A slow Sunday afternoon with only four people eating in the dining room and yet every single table in the dining room was dirty! When was the last time someone cleaned up, last nights close? Hard to enjoy your food when you have to clean your table and seats before you can eat. read more

I have been avoiding this particular location for years.. Today in a pinch I stopped by because I was getting a prescription filled next door. They messed up again. Here are the issues I've experienced at this location. 1. Came her late and only drive through was open. I ordered and sat in line for 45 minutes before getting to the payment window. I asked the lady there what the issue was and she got really nasty, started breaking her neck at me and swearing. I gave her some lip back to be honest. When I got to the pickup window I asked for a manager to discuss the issue and a young man said he was the manager. He was very defensive but I can get that. The girl runs up to the window and points at me and says yah that guy and leans out the window and with an evil smirk says I hope you really enjoy that I made it super special for you. - I lost it I handed my food and my credit card to him and said never mind I'm not eating it. He refused to refund me and said I had to leave. I refused and told him I would call the cops and they could pull tapes. I would have his district manager involved. He eventually refunded me and I left. I did not come back for a year . 2. Went here late at night and they said their system was down so no service tonight. I could hear them listening to music and laughing. 3. Today 6 months later I tried them again. They forgot my chicken strips and I had to go back. This time a manager (older guy) took care of me. He made it right and was very apologetic. He did a good job. Because of this I have bumped them up to 2 stars. Note- It's fast food , mistakes are normal, just take care of the customer and you're good. Second note, I'm trying to eat healthy and there are not many items for his here. I wasn't ordering for myself. Getting food for wife and son. It was my sons food they forgot. read more

very lazy & never answer the phone! they give you cold or old food even when you ask for it fresh. they need to hire a new staff!

Yeah I ordered curly fries, I got to the middle and there was a regular fry. NOT happy.

Even at 2:40am they had a sense of humor and good attitude. Keep the positive vibes rolling!