In extremely dissapointed. I had an awful day and to cheer me up my dad took my to Jack in the box. all I wanted was a dr. pepper and churos. And they were out of both. this location constantly disappoints me over and over. read more

If you want a horrible experience, this is the place. Either the people are high, the smell is hard to miss, or they don't show up... this is the worst run business I have ever seen. read more

Horrible costumer service, had food snatched from my hand. Asked for refund and was told i had to wait, I asked for a manager she pretended to be the manager. After real manager came to window, still no sign of professionalism. RUDE AND ANGRY. read more

the person taking orders as well as the other staff behind the window were all very well mannered and friendly! food was very hot and fresh and they even remembered our extra ranch read more

Still performing well. Another correct order and positive experience. The drive-thru staffer was excellent. read more

Jack in the Box - Double Jack. Doesn't quite match the menu photos. - Fast Food Near Me - O Fallon, Missouri

We waited in the drive through for TEN minutes, then finally took my order. 3 cars pulled out of the drive through because it was taking so long. read more

Food is ok, it's hard to eat here because it's always closed. I don't know why they don't fire the lazy people and hire those that want to work read more

This place is the worst. Never get order right. Sends the wrong food or your missing half the order. We you call them, the have horrible attitudes. They hang up on you when you try and figure out what went wrong. They would get zero stars if could. Never ordering from there again. read more

Been here three times in the last three weeks. None of those times was the dining room open and also none of those times. was there a sign on any door or on the outside saying that the dining room is closed. If you're going to close the dining room, at least communicate that with the public in one way or another so we don't have to walk up to the door every time just for it to be locked. Some of us can't go through the drive-through. Seems all jack in the boxes now horribly inconsistent with this. I don't see them staying open much longer unfortunately. read more

I always try to give the benefit if slow getting food out. Not double checking the order before it's sent out. And being courteous to the customer. I don't know why I thought I would try this jack in the box in ofallon Missouri off of Main Street. the two chicken home style each sandwiches where cold. And did not receive the two tacos that I purchased. If I could give this store a 0. I sure would. Even after calling and explaining I still was not getting my tacos This location won't be open much longer so maybe we can get a different place that is concerned about the people actually getting what they paid for. read more

I ordered my food through Uber Eats. I ordered 4 tacos- no sauce, they were covered in sauce. I ordered a cheddar bacon egg sandwich meal- black grease was all over the ice cold sandwich and they forgot the hash brown. I ordered a Oreo shake with cherry & whipped cream- there was no whipped cream or cherry! No one answered the phone. Shame on this mess. read more

Poor service. talked to me with airpods in. smelt like weed when i walked in. Wasn't very polite and took forever to get me my food. Was on his phone and wasn't making my food. read more

I used to go here every morning on the way to take my son to school . The people that work here either dont have cars , dont drive or park somewhere else so there is never a clear sign that they are open or closed. . So Ii still go to the drive thru - the past 10 times I've gone they tell me they are closed . Not sure why I keep trying to go here still but yesterday morning I went at 7:30 am he said he was closed so I finally asked so I would stop wasting my time when they open. He said 8:30 am. It used to be open by 7am everyday but whatever- So today I took my son to school then went to the jack in the box on Bryan road - they told my they only do door dash and online orders so I just laughed and drove back to this location.. it was 8:45 am at this point - No cars there as usual I pull to the drive thru and the guy says sorry we are closed I'm the only one here and it's against our store policy to help any customers while I'm alone. . I just want to know how did every single jack in the box just completely give up and why to their employees literally hide from customers. It's sad to watch them all close down 1 by 1 but seems like that is their goal read more

the worst customer service. my order is wrong everytime. I wait over 25 minutes for two things. Ridiculous.

Let me just start with... The ONLY reason I came to this dump is that my 13 year old so wanted tacos and a milkshake and Taco Bell was telling people 'all we have are beans and cheese'...but that is another horrible review. I get to the drive thru and there is a car yelling into the speaker (I assume rudely) and I thought 'boy that's stupid...hope you enjoy your spit'. After waiting for almost 10 minutes, I pull up to the speaker - already knowing exactly what I want...and am told (after 2 minutes of silence) to 'hold up...Ima be wit chu in a minute'. So...I tell her I want a few standard burgers and 12 tacos. She says 'I don't think I have 12 tacos left....I been selling tacos all night'. Say what? You have 4 tacos left? I feel bad for the car behind me who has been waiting to order tacos because I'm about to ruin your evening. So - I look into my mirror and stick my arm out of the window to get their attention and gently wave before ordering the rest of my food. I tell her 4 tacos will not be enough - so I oorder 10 MONSTER tacos. She says 'hold up' again and is gone from the microphone for another 5 minutes. When she returns she says 'I have 12 tacos'. So - she basically lied to me because She didn't want to make 12 tacos. So, I pull up towards the window - and the car that was in front of me earlier is still there....still waiting. 10 more minutes go by...and eventually they leave, but not before spending another 2 minutes checking their bag to make sure everything is there (and rightfully so). I get to the window and the first thing I see is an employee with super long blonde hair running around putting food in bags with no hair net. The lady who took my order at the window was rude, offered no apology and basically threw my bags at me. I asked her if someone called in sick - and she didn't understand....so I asked her if she was short staffed - and she smiled as if I had paid her a compliment. While my food items were correct, it took 16 minutes to get it with one car in front of me at 1am. The tacos were fine, but the burgers looked like someone with spatulas for hands made them. I had sworn off both this location and the Bryan Road location long ago - and now I know why. This is why I will NEVER support a $15 an hour wage to any fast food worker. Horrible service. Get a new night manager asap. Actually, I saved my receipt...and would appreciate a call from this franchise owner. read more

Worse food and services. Should be closed for lack of customer service. I would never visit again

I love to eat at Jack in the Box but I was very discouraged when seeing the manager go from drive-through to the food make line handling cash and then making food without washing her hands or wearing gloves. In her defense, they were busy in the drive-through and she was training a new guy but how she was doing things was far from sanitary despite the fact that she was a very courteous person. I understand getting behind but cutting corners is how disease is spread in the restaurant industry. read more

Jack in the Box - Fast Food Near Me - O Fallon, Missouri

This is the quality of taco I waited an hour in a drive thru for. This place is jokes. I better be getting my money back cus the only place that taco saw was the trash. Have more than 1 disabled person working your overnights, especially when there is a long ass line in the drive thru every night. Bullshit ass place man read more

Jack in the Box - Fast Food Near Me - O Fallon, Missouri

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Wow, just wow. I really should've checked the reviews before I dropped by this location. Ppl, you were right... the service here is terrible. Prob the most rude idgaf service I have received in a very long time. The food wasn't terrible, just the service. Save the trip, go somewhere else. read more

My order has been wrong almost every time I go here. Their shake machine is always broken and they are also always out of their buttermilk ranch. read more

Poor service. Instead of looking for secret source which is used on the bonus Jack the person. Taking the order claimed they all out. The first response was we dont have that anymore. Lazy lazy lazy. The owner needs to look into the poor attitudes and substandard service. read more

Believe the reviews. Even the employee at the window told me this place sucks. You will wait 30 minutes for a tavo

Worst service I have ever experienced in a restaurant! The doors are always locked even though their hours are posted as open. They will take 15 min to answer the drive through, even when there isn't anybody there and some of their staff were so disrespectful that I had to just drive away. But I do love the food. Just hate everything else about them. read more

Sadly, this is close to my house but worst service ever. I keep trying to give it a shot and it keeps proving the same result. Bryan rd location is good most times. 40/N has best service and food read more

These people are actual idiots. They forgot half my order, so I went in and they forgot half of it again.

Not a fan. We waited over 20 minutes for our order and the restaurant and drive thru were completely empty. Our order was partially wrong and the soda machine was broken. Two of the employees seemed high as kites and were very slow. Tried to use the bathroom and there was pee on the floor. No changing table at all in the women's room, so I couldn't change my baby. I tried to order something else (the place was still empty) and the employee had no idea what she was doing. I left hungry and couldn't change my baby or use the restroom. read more

Extremely rude customer service. Screaming through the intercom and cutting me off as I was speaking.

The bathroom is disgusting it smells like someone died in there. There was pee all over the toilet seat and toilet paper all over the floor. They were out of soap and I needed to wash my hands because I feel like everything was dirty. The soda machine's screen was really grimy and I had to basically punch the screen to make it work. But what can I say. It is a Jack in the Box read more

if i could give this jack in the box 0 stars i would. i came at 10:30 (1.5hr before they close) and they said "fryer items only." really??? i was looking forward to it all night. i hope their manager knows they are turning away business because they're too lazy to clean the grill. never coming back here. read more

I just tried their new prime rib cheesesteak - I do not recommend it. The meat only covered half of the bread, only 4 slivers of onion, 1 sliver of green pepper and no red peppers. Better to go to a Arby's for a cheesesteak. The curly fries were good. read more

if i could give a zero i would i ordered through door dash didn't even get my order correct didn't even get half the food i ordered called the store multiple times no answer.. worst store read more

This place is a joke, management please fire the staff and re-hire people that want to work. I pull through the drive through 30 MINUTES BEFORE they close. And some nasty dude says we're closed. I said it 7:30 you close at 8pm. Not even a reply. This is my 3rd attempt here every time I get this same loser that is rude with a nasty attitude. read more

A very busy place that may need a little more training. Granted, as I notice the queue at the drive through, this place is popular and bringing money into the business. The dining area was a little quiet but really don't mind when I want to enjoy breakfast in the corner. In fact, I noticed two applicants patiently waiting in their booths. Tip: When ordering a boxed drink, such as orange juice, have the cashier grab and put on the tray immediately. That's what they do at McD, the Choice of Lions, and other places. Don't have the customer ask four times. A long wait we experienced. But that day, I had time to spare. No biggie. After a long wait, my order came up in a form of a tray on the stainless steel counter. "Here's your order, thank you.", said the employee. I look at my tray, and noticed I'm missing my coffee drink. "I still need my drink." Without blinking an eye, she responded "We don't have that this morning." Then came the long, awkward pause. So, I thought, "I'm out of luck?", "Thank you, come again?", I should just smile and leave. What did she think I would do or say? I replied "But I already paid for it." I would have taken and expected a refund. My receipt was clearly in front of her. However, she went to the manager and she asked if I was waiting for the drink, "Yes, and an orange juice." (I would ask one more time for it.) The employee would soon exit the side door checking her phone and smoking a cigarette. Between 5 and 10 minutes later I got my drink. Went back to my table and began eating my cold breakfast. The sandwich was good enough to order again from another JnB. Another Tip: Rename the Breakfast Steak and Egg Burrito to Tator Tot Burrito with egg. It was mostly potato, some egg, and darn little meat that should not be called steak. As we walked out, there was a corporate framed picture of Mr. Box. Jack was standing near a phone and asking a question paraphrased, "Can we do better?" Yes, Jack. I think you can. read more

To be honest this is a fucking bad service almost 2 hours waiting for food it's hard to order, and they should train people to work there I saw a lady that she didn't knew what she was doing I order to combos number 5 with no cheese and one number 3 with everything and she put in my order two number 3 and one number 5 with cheese I will never come back there. read more

If I could give this store a zero rating I would. I went in and placed a very simple order which should have only taken minutes to get ready. It ended up taking 18 minutes from the time I put my order in until the time I actually got it. I ordered two tacos with no lettuce, a little 3 pack of jalapeno poppers, one small drink and a two piece chicken tenders. The man who came in after me placed a rather large order for Door Dash and I kind of got the feeling that once he put his order in mine was forgotten. So, they got all his food ready to give it to him and when I finally got frustrated and went up to the counter the girl rudely comes over and says "do you need something"? To which I replied, yes I'm still waiting for my food and she goes "oh you never got that"? And I was like well who else would have given it to me being that you're the only one working the drive-thru and the front counter. The other girl that was working in the back making the food had a nasty attitude and wasn't moving with any sense of urgency. The girl that was making the tacos was rude. She was over there saying "they'll get it when they get it I've only got two hands, about an order at dribe thru. I told her I wanted my for for dine in and she gabe it to me all in bags. I asked for 2 cups of ranch and she walks over, grabs a giant handful and just tosses it in the bag. It ended up being 7 cups of ranch. If this stores food costs are high, I can see why. Aslo, when I finally sat down to eat I had no jalapeno poppers but a giant box of nuggets. I brought it back to the counter and the girl, acting as of Im inconveniencing her by asking for the correct item I ordered, begrudgingly approaches me and says *while sighing* what's wrong? I explained and she took the nuggets from me tossed them back over by the fry station, snatched the bag od my poppers and dropped it in my hand. I thought that was completely unprofessional and unacceptable Behavior. If I was managing the store I can tell you right now it would not be running like that. read more

Ordered tacos and was told they were too frozen to cook, but my friend used to work there and said they fry them straight from the freezer...... very confused and went to Rally's instead.... Five star review for Rally's!! read more

I can't believe I haven't drove off yet cause no acknowledgment at drive thru for 5 minutes then find out that jack in the box discontinued their monster taco after 30 plus years. WTF read more

I find it funny that every time i come here during overnight shifts, there is NOTHING but tacos. are you guys really out of everything? is your shake machine really down? or are you too lazy to make anything? read more

Worst Jack in the Box I've ever been to. This is right by my house and I'd rather drive all the way down K than go to this one. The overnight staff is horrible. Ordered a spicy siracha burger on Friday night around 1 am (10/26) and all that came on it was meat cheese and bacon. Came back up to get a new one or a refund and the manager gave me the same exact disgusting burger as last time. read more

CAUTION** all 24 hour drive thru Jack In the Box close from 11-5 for "management change or an *update*"