If you fear infecting others with rhinovirus or being infected with their rhino virus, Jack in the Box is your place. They have an automated ordering system. It's easy to use. It was a Sunday afternoon at about 1 P.M. He ordered three tacos and walked out. I ordered two and stayed. Those two Tacos and a Diet Coke made a satisfying lunch, if that's all you wanted. It's too bad the Freestyle Coke machine stood dark and disconnected. The choices and flavors it offered were, in many cases, unique to that machine and Coca-Cola. Life has bled out of it, and it stands gray and silver, like a silent old man. Your guide to the bathroom knows the code; He will open the door for you. Once inside, you will see that the writing (printed signs) on the wall The tacos are culinary gems. They have been the same for at least the past 20 years. The automated counterperson is considerate of your financial welfare. It defaults to a small-sized beverage. Service is as fast as it can be. The counter staff are professional. They are the only other humans in the place. The lack of a functioning Coke Freestyle Machine was a big disappointment. The food is always delicious as usual.. Having an escort take me to the bathroom is distasteful. Not being trusted with the security code is an insult. Jack in the Box seems more like a prison than a Happy Place. read more

See all

Bad service, at night will never go back food poisoning. Homeless people all around bathroom not clean.

I rarely eat fast food and my last experience somewhere else wasn't good. I was greeted by a nice young man in the drive through - name on the ticket is Dasia (not sure if that's his name). It's nice to see someone take pride in their job and customers. read more

Literally, how do you fuck up my order when I was talking to you directly no one else was around you guys weren't even fucking busy. I literally asked for tomatoes and cheese. How the fuck did you get onions out of all that lucky I don't go back over there and beat the shit out to you. Stupid fuck. read more

sucks. drive out of my way to get lunch during work. Drove back. Didn't give me all of my paid items. Extremely irritating

Ordered tonight on the mobile app. My complaint is mostly with the app but also a heads up to anyone who doesn't know. Here's what I sent their customer service after attempting to get a refund for missing items: You do not have my address in the drop down for delivery issues. Also, why would you publish that many addresses of folks who have ordered from you? That seems odd. You clearly do not wish to help your customers achieve refunds for missing items conveniently, so I don't even care about that. I am flabbergasted that I can just access the addresses, and believe me, I took photos, for your customers. Wild. I'm posting this to yelp. Get better. Do better read more

On December 1 on 2024 at 3:30pm in the afternoon the Hispanic female working took my order 8 peice nugget all was well until she handed me my change folded instead of normal idk if she did it on purpose but she shorted me a 2 dollars on my change I'll keep an out for this from now on hopefully they hire people who are honest or can at least count read more

I've stopped here a handful of times over the last year ish and it has always been a positive experience. It has been reliable for me, I usually get nuggets and sometimes I add 2 Tacos - they're always piping hot and fresh!! Honesty, their tacos are the best ones I've had in comparison to other Jack in the Box locations. I dk what they're doing differently but I hope they keep it up lol! The service has never been poor or amazing, just sufficient I'd say, doesn't make it break your day. Overall, not a bad choice as far as Jack in the Box locations go! read more

01/23/25 ordered via mobile app, went to the counter gave female employee at the counter my name. She then proceeds to give absolutely NO ONE the name for my mobile order, no one else working front counter, & then she goes on break, & sits in the lobby to eat with what I assume is her family. The guy at the drive thru finally came over to give me my mobile order, 2 wraps a halfsies fries & a 3 piece jalepeno popper took almost 15 minutes to complete. Will never be back to this jack in the box read more

I just went to this location to try the new churro coffee a little overpriced if you ask me. I almost finished it until I noticed a hairI was sick to my stomach no one was wearing a hair tie mind you. After I noticed the hair I called them 6 times no one answered. read more

Jack in the Box - Fast Food Near Me - Phoenix, Arizona

Service needs work we stood for a good 30 minutes waiting for someone to acknowledge my friends and I to order food and the employees looked at us like we were stupid and rolled their eyes that's messed up at this point with how many sucky reviews they have they need new employees read more

First off, it was very clear that the person taking my order did not want to be there and really didn't want to do her job. Second off, the tacos were not good. However, at least the ultimate breakfast sandwich was pretty good. read more

took 46 min to get my food in the drive-thru. if i couldve gotten out, i wouldve left for sure.

Slow service. Trash all over the floor. Pitchers of iced coffee on the counter in puddles of coffee. Spilled iced coffee all over the floor. Paper bags and receipts all over the floor. Clutter everywhere. read more

Jack in the Box - Trash and spilled coffee - Fast Food Near Me - Phoenix, Arizona

Made an online order for the chicken sando and they ran out of the buns, we requested to put it on a normal bun so we wouldn't have to go through the headache of getting a refund through the app. The manager on duty told us he "was not gonna do all that" even though there wasn't any customers in the drive through or the lobby, and refused to even give us an item that was a lower price. The manager on shift at 4:50 pm November 8th should be ashamed of himself and his poor excuse of customer service. read more

Mold. There was mold on my bun. I ordered through the mobile app and I received mold on my bun. I wouldn't even had noticed if my mother hadn't checked her food. The rest of our family ate not knowing this. This place just needs to clean out everything they have, it's a safety hazard and a concern. *Update: District Manager got in contact with me as well as manager of the store and were helpful and apologized on what happened. Hopefully this Jack will get a deep clean and they won't have another issue like this. read more

See all

Worst jack in the box ever they literally hire people who are not motivated to work anymore, the people who work here at night are the worse everyone In there are in drugs and don't get the orders correct I waited 40 minutes for a small order, they seriously need to kick everyone out and hire motivated people who want to work, and have them make this place better. read more

Missing items in order. And unreachable by phone to tell them. I called multiple times, but no one answered

food is really good. i really like the tacos. they have pretty good customer service. they even gave me a free ranch. i recommend this jack and the box read more

Well when you order delivery, and they cancel your order because they no longer carry Mac & cheese bites. Just take the item off of your menu. This is pure incompetence. read more

I went through there drive thru at 4:30am. Lady told me that they were closed due to the system being shut down. I then asked her if there was another jack in the box near by I can go to and she told me that all the Jack in the boxes were closed at this time. I still proceeded to give it a chance and go to another one that was a mile away. They were OPEN !! Don't give false information. If you don't know, just say so. read more

I go here everyday for a reason. #11 hits the spot. Every. Single. Time. They always serve me fresh fries and the Dr. Pepper is crisp ‍. I'm unsure why people give this place any sort of negative review. Those people probably have only been here once every 7 months. I'm here every day. read more

If i could rate -0 stars i would. @JackInTheBox....Terrible service, went through the drive thru at 4 o'clock in the morning, and the manager wouldn't let us place 2 orders for a car. On our second run the manager over charged my friend for a simple egg and cheese sandwich. Not to be too salty, but the fries weren't salted... my buddy and I ordered the same exact sandwich. And I've worked in a fast food restaurant and I know what a patty that has been reheated tastes like. And my sandwich wasn't in comparison to my friends sandwich. I didn't know jack in the box sells jerky. Never will I go to this store again and I highly highly do not recommend going to this store. After typing this review. My reheated sandwich is cold and tastes like garbage. Store number 0145 read more

Jack in the Box - Bad picture... worse sadwich - Fast Food Near Me - Phoenix, Arizona

Went last week just moved to the area so went to observe our new surroundings a bit. It was Myself, my daughter & my boyfriend. We ordered food I specifically asked the young lady who took our order if there was onions on my sandwich, she had said no, by onions I obviously meant ANY KIND of onions. When I got my order back there was, in fact, fried onions.. I told her and she gave me a bit of an attitude and said "oh well yeah fried onions".. I had just told her I'll take them off but I'd like more cheese she had no problem of giving me a small portion of some. As we were walking out the manager told the young lady "Oh they're tweekers".. I must say yes we were wearing our lazy clothes but I am no where close of the sort some family members has had there problems so I am sensitive of the subject. Well it just hurt me & I just kept walking quietly crying to myself.. just horribly rude I had my daughter what kind of person just assumes the worst of others would not recommend this location at all.. read more

I'm sure many of you are thinking 5 stars, she has lost her mind! However, I have to admit my favorite 'pick me up' food is a Jumbo jack with cheese with curly fries and an oreo shake. i went this past Sunday, and I on this particular day I opted for an iced coffee instead of the shake, and the food was served fast and fresh with friendly service. Nothing exceptional, but it satisfied me. So why the 5 stars? This is particular location is in a 'sketchy' area, (19th Ave/Bell) and I have to say the manager was dealing with some very 'ghetto' patrons, they said everthing on their order was wrong; they asked for extra cheese, lettuce and tomatoes and the manager had to put more in the bag. The customers made comments about how they always get it wrong. Let's face it, Fast Food restaurants charge for everything - these folks were clearly giving the manager a hard time and trying to get stuff for free and the manager served them what they needed with a smile. I had to wait while a little bit while she took care of them, but I give this gal a lot of respect for serving me with same smile and professionalism. And when they left, she didn't roll her eyes and say anything negative, she just took care of me. read more

I HATE JACK IN THE CRACK...the only time I can eat here is if I've been drinking and everyone in the car is craving it. Not like I got a say I never drink and drive :) so when we all pull up my drunken ass orders something. THIS PARTICULAR jack just is horrible!!!! The past 3 times!!! Drinks get mixed up...fries are missing...tomatos are there when they shouldn't...foods cold...forget my sauce for the eggrolls :( ya don't judge i tried the eggrolls and they were horrible and dry. And it's really hard to make eggrolls taste bad ,but jack in the box sure was able to do it. read more

not open 24 hrs even though signs say so. fault's information. try better jack in the box

The service took forever. They asked me to park out front, which I didn't mind. But after a few minutes of questioning if the teenagers in the back even remembered I was out there, I got pretty fed up. All I ordered was a few nuggets and fries... Then I get home and find hair in my food! Seriously!? When you're coming home from a long day, you don't want shitty service and shitty food! I get that it's not a five-star restaurant, but at least have the decency to get your customers out of there at a reasonable hour and give them food worth waiting for! Disgusting. Disgusting food and terrible service. read more

Jack in the Box - Ohhh....just the hair you find in the nuggets... No big deal. - Fast Food Near Me - Phoenix, Arizona

So sick of this Jack in the box they need new management or something I understand your not in the best area but don't you think you can make your damn food better or maybe get the orders right! Plus this location the lettuce always tastes like soap hmmm maybe don't wash the lettuce out in the wash sink that has soap in the lines.... change a lot or please hand the keys over to someone else read more

Jack in the Box - Extra exta pickles and literally said ten and we will pay if needed - Fast Food Near Me - Phoenix, Arizona

See all

Came here late night but they're always so efficient they get you in and out extremely fast they will help you find the meal that you want help you find any discounts are possible they're always smiling I love because of smoking weed and have fun like me but definitely great place hit this place up anytime you have that munchies. Jeremy is the mother f****** truth he listens and get you in and out fast read more

Jack in the Box - Just waiting in line. This young professional he always gets us out quickly - Fast Food Near Me - Phoenix, Arizona

Took over 20 minutes to get my food at one point I took a picture of the monitor showing over 19 minutes, and I was still waiting. read more

Jack in the Box - I'm not sure if you can see the times on the screen, over 19 minutes and still waiting. - Fast Food Near Me - Phoenix, Arizona

just ordered a mobile and forgot my drink. attempted to call after the order was received and it's a busy line.

Always getting orders wrong and the manager has the worst attitude. What can of manager rolls her eyes at a customer just for asking for a large drink? read more

I've been going to this jack in the box for over 3 years since I've lived in this area. The past 6 months have been the worst service ever received. I get off work late so I usually go after my shift. When you pull up to the box no one greets you. I have at one point sat there for 3 minutes and then continued to say hello? And then someone will say " one minute" or "just a sec" I have worked in a couple of fast food restaurants and you are obviously supposed to greet someone when the first arrive and then let them know professionally that they may need to wait a second. Then there was a couple incidents where they said they were taking cash only and I would leave but one time I decided to drive in a circle and go back through the drive through and he didn't say anything about it and I used debit. Most recently they said their systems are down and I left. But a couple nights later it was the same thing they had even put a paper on the box saying "systems down". So I had drove up to the window and I saw a young man in there and I tapped on the window to ask nicely if they were closed for certain hours or something bc I realized this was happening quite often and he was extremely rude and when I told him there was no reason to act like that he began cussing at me saying he didn't give a f*** and to get the f*** out of his drive through. He also began to say instead of his systems are down that he needed to clean or get things done. I genuinely don't feel comfortable going through the drive through anymore especially after that altercation. I've tried multiple times to call the store and try to speak to a manager and no one EVER answers the phone. This is a last resort and I hate to be the one to complain considering I've worked in food and I understand the industry but it's obviously gotten out of hand and there's no sort of system or good management going on there. They young man isn't the only one responsible most of the workers I've delt with have just been extremely rude and have no customer service skills. I genuinely hope to hear something back or to see some change in the store so that I can go back there. read more

Last week they messed up on my order. The lady at drive thru told me to come back another time they will give me a free meal on them. I went today and i was told there was no note in the back with my name. Awful service.. Do not keep thier word and my order was wrong again even thou I just had to pay for it.. read more

Just went through this location in the drive thru young man work in the window by the name of Antoine the last few times I've gone through there he's been working always has a smile great service very respectful asset to that location his manager should be very proud keep up the good work read more

Fuuuuuck no. Monday 5/16/18 @ 8 PM I order my food. 1 AM I wake up sweating and nauseous, vomiting and defecating myself uncontrollably. Due to the negligence of the workers and their unsanitary conditions, I received food poisoning! It's been 3 days, and last night my girlfriend wakes up the exact same way because apparently I have a type of food poisoning that's contagious. What in the flying fuck. read more

Dining room a mess! No coke in coke machine. Long wait time when I am only one in restaurant. I ordered a small cup and was given a small. The lady behind me ordered the same thing and was upsized for free. I gave a look like that's not really fair and was told she is a regular, so she gets special deals. I said thank you to the girl who brought my food and in no way did she acknowledge me. Do not go here! read more

You would think Jack would train his helpers to hang change to the drive up window without dropping it on the ground and say .. I'm sorry .. the should give one the change and get off thier lazy fat teenage ass n retrieve it off the ground .. read more

Busy. Which is a good sign right? WRONG! The dining room was so filthy I had to eat in my car. The excuse- we've been to busy and we are understaffed. The wait for the food was longer than normal but the quality was as expected. Love JIB, just not this location! read more