Food was good and fresh BUT,,, I see them shutting down if they don't speed up their service. Only 3 other customers between inside and drive thru and it took waaay to long to get 2 meals. read more

Here currently. Every single table has crumbs on it, floor is sticky. We've been waiting over 30 minutes for our food; us and probably 10 other people standing here. Absolutely ridiculous. I'll update how the food is when we get it, not anticipating it to be good. Edit: yeah.. no shock here. Disgusting soggy fries. Stale, chewy "tacos", cold burgers... not a single positive thing to say. Even the pop tasted gross and like the lines were dirty. We'll never be back. read more

This is a first. Wanted to eat inside. The front and only dor was locked. There were workers behind the counter and customers in the lobby. No one came to unlocked the door. So got back in the car and drove to the drive thru. I asked the kid who asked for my order why the front door was locked. He said he didn't know. So back to the front door. This time it was unlocked and we walked in. There were two families in the sit down area. We used the self service kiosk to start our order. The teen behind the counter said the lobby was closed. I asked what he meant. The manager stepped forward and explained that she was short handed and therefore they could only take orders via the drive thru. I said I was using the kiosk to order and so I wouldn't be using an employee to order. She said she was the only one cooking the food. I asked if I used the drive thru, I could place an order. She said yes. I then asked if I could place my order using the non-contact kiosk. She said no, she was too busy to watch two moniters of orders. This was my third visit in two weeks. The first row visits were great. I am not sure there will be a fourth. This place just opened in July 2025. I doubt if it will last to its one year anniversary. read more

We did two of the $10 munchie boxes. The tacos were absolutely disgusting. They tasted like they had been reheated and the lettuce inside was very soggy and they were greasy and did not taste good at all. Which was disappointing because I've had the tacos at a different location and they are usually good. The chicken sandwich also had no taste and didn't seem like it was cooked properly. I definitely would not get it again. The curly fries were not fresh at all. The burger was just OK. A lot of their drinks from the fountain were coming out clear and were very watered down. read more

Jack in the Box - Fast Food Near Me - Plainfield, Illinois

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Was so excited to see Jack in the Box come to this area.. being from around the STL area I've always loved Jack and couldn't wait for my husband to try it. We went a couple mths after they 1st opened, sat inside cause the drive thru was still insane... the tables were gross, the food took at least 30 mins and sitting inside there's no excuse for cold food. We TRY going again tonite, sat in the drive thru for 10 mins and in that time not one car moved forward. This is fast food people... y'all need to get it together!! Find new staff... get corp in there and fix this sh*t before you end up having to shut it down! read more

i don't usually do this but this place blows. forgot my chicken sandwich watched my family eat their meals came back to the restaurant to tell the manager what happened and she was completely rude like it was my fault and made me wait 20 mins for a refund. this place is a during business. read more

Took over thirty minutes to get through the drive thru with three cars ahead. Ridiculous!

those poor employees need help. I put in an order at 12:03 pm and there was a crowd of people there waiting. finally got the food at 12:57 PM. absolutely nuts. and not worth it. read more

First time we went there. Discovered you actually use an ordering machine instead of talking to a worker. Ok, that went smoothly. Now, the wait for the food. Besides us there were 6-7 other customers. One apparently had been there a very long time, and wanted to cancel his order, they told him no! Another man came in to pick up his order sitting on some shelves, but it wasn't there, so he told a worker and she said she put it out. Apparently someone STOLE it! The worker refused to remake it! By the time our food was ready, it had been 30 minutes and the food was NOT that good! Our first impression will be our last! Oh, the tables were dirty also. read more

This place is awful, I came a couple weeks ago and they wouldn't even take my order unless I was DoorDash or Uber Eats. The manager tried give us a free meal to make up for it but our order was only half right this time. The sourdough jack wasn't even cooked right and my tacos weren't supposed to have sauce and they did. The restaurant had things all over most of the tables and wasn't very clean. I am very disappointed and I will not be back! read more

Jack in the Box - Fast Food Near Me - Plainfield, Illinois

Well I waited the 2 1/2-3 months for the lines to go down. Service was fine it was very nice, but in the end the sourdough breakfast sandwich was extremely mediocre. But I have it again yeah I guess so if I needed to but I wouldn't seek it out. I will stop back to try the burgers and see if there are any better but basically the breakfast stuff is 2 1/2 stars which means it's basically average, nothing special. read more

After waiting a few weeks until the lines died down, we went to dine inside. I grew up on the tacos, and was extremely excited. We ordered a jumbo jack meal, tacos, and egg rolls. Being busy one would assume the food would be hot. Everything except the fries was cold.No sauces for anything were offered. The iced teas were empty. It was to busy to try and find someone to complain to. I will be writing to corporate, especially since both of us felt sick afterwards. read more

It's only been open a couple of weeks, and the buzz is real. The drivethru line was insane, so I decided to brave the inside. They've got this thing where they only let a few families in at a time,a bit of a wait in a small, not air conditioned area, but hey, at least the staff were super friendly and even offered us water while we waited. The girl taking orders was a nice. We tried a bunch of stuff,the egg rolls were good, but the sauced and loaded tiny tacos were amazing,definitely a must try. They were out of curly fries, bummer, but the regular fries were better than Burger King's, which is saying something. The stuffed jalapeños were a bit of a miss,they came out cold, and the cheese hadn't melted. The burgers were decent. The bacon and Swiss buttery smashed jack was pretty good, but the double jack needed a little something extra , some sauce or seasoning would have kicked it up a notch. The sriracha honey sauce helped, but it still felt a bit plain. The buttery smashed jack was the best burger, especially after I added some jalapeños. The bun on all the burgers was a little thick, though. The ranch chicken sandwich was crispy and tasty. Overall, the food was pretty good, but I wouldn't exactly go out of my way for it. It's worth a try if you're in the neighborhood, but I wouldn't make a special trip just for it. read more

Jack in the Box - Fast Food Near Me - Plainfield, Illinois

Waited 15 minutes to order with the place empty. Tried to overcharge for a meal that I know was $2 cheaper. HORRIBLE service.

No receipt paper in self order kiosk. Over 23minutes to get order and it was wrong. Fries were hot.

This place is trash. NOTHING LIKE I REMEMBER. Not sure what happened but the meat in the burgers is paper thin and gross. Nothing was hot and the pop tasted flat. The tacos were grease sponges to best describe them. Definitely a 1 and done. ZERO STARS...forced to give 1 read more

I am extremely disappointed in Jack in the box. Everyone here has been looking forward to this just establishment just to be disappointed. The food was cold, french fries salty at the bottom of the fry container was burnt pieces of whatever was in the grease you guys close at 10 she was closing up for the day and it wasn't even 830 very disappointing. You guys really ball on this don't have to worry about me returning read more

Terrible service and the food was made incorrectly, the lady that remade my food told the guy you did it again and if you mess Up again your going home. The only flavor on the burger was the mustard and cheese no seasoning on the meat. Fries were terrible as well read more

Took a very long time to get the food and it was cold. Not enjoyable at all. Probably will not eat there again

Online ordering doesn't work here so you can't view the menu. Can't use the 20 percent off because of no online ordering. Employee at drive through is clueless. I wanted to do the September $1 donation for a curly fry and she asked if I had a coupon. Numerous employees with long hair and only one had a hair net. The curly fries ended up being awful, only ate a few after paying full price. The burger looked so sloppy I through it out. This is a one and done restaurant. Never again. read more

Service is the worse waited 45 minutes for 2 tacos . This was eat in Not clean. Should have never oped without adequate staffing read more

Food was cold! Taco looked like all lettuce, had hardly any meat. Took 40 minutes to get to order then asked to wait. 5 minutes later they took our order! We know they're new but the food could at least be hot!! May come back after a few months to see if they improve but not holding our breath read more

Crazy as it seems, we tried it, once the lines have died dow. The burgers are better than mCd & the wife thought the tacos were pretty good. Won't be on our every day menu, but once in a while won't kill us either! read more

The kiosks took money from my account three times then told me transaction didn't go through then it started a refund which did not come back immediately after it debited 80 dollars wtf and then when we did get are order successfully purchased it took them 30 minutes to make it this was my first time here and my last read more

Arrived and discovered the front door was locked, I was told the dining area was closed and to use the drive thru. The line was long but I obliged, I have never been here and wanted to try. So I had to drive around to get in line as I was the 11th car back I assumed it would be just a few extra minutes. After 20 minutes and only one car got service I actually called the restaurant and was told that they didn't have enough people working and will probably close in a few minutes and I could come back tomorrow. I can't rate the food as I didn't get any and I won't be going back. read more

The drive thru is a miserable experience, the teenager working it can't hear at all. I was speaking very clearly and had to constantly repeat myself. Also, they were sold out of tacos and there was no mention of that anywhere (no signs, no anything), until I got to the speaker. So that was fun. I love Jack in the Box, but this wasn't a very good reintroduction. read more

I get they're new but don't open until you're ready. Not letting people in. Online ordering not working. No hot honey chicken strips. No shakes. Floor oily and dirty. Staff slow. read more

Not allowing for zero stars makes it harder to rate this place. Went last night (Saturday). Was told they were not taking any more guests. Cones blocking the drive-thru and a guard at the door apologizing for following the manager's orders to halt visitors. Really? It was 9:30, with a posted closing time of 10:00 (and signs on the building boasting of being open "late"). Given we live several miles from the location, this was beyond inconvenient. I have seen several posts attesting to horrible service at this location, but decided to try it anyway - my mistake. Can't attest to the accuracy of the multiple bad food reviews, but it wouln't surprise me given how this outlet is being run. If corporate allows this behavior to continue it will likely lead to damage to their brand. If this is a franchise, maybe the owner should consider another line of work. read more

amazing everything was amazing it was so good. The service was fast. the. painting on the wall was amazing.

Went there a couple of weeks ago to see what the hype was all about and it will be my first and last visit. I ordered the Buttery Smashed Burger Combo. Overcooked, dry, flavorless burger. I've had better burgers from gas stations. The biggest disappointment was the fries. Absolutely the worst French Fries I've ever eaten. With this location being new, I can overlook any issues with service. But bad food will keep me away. read more

One and done. Bland, lukewarm, order wrong, slow. Why was there ever any hype for yet another corporate fast food place. Want a good burger? Try Westfield Family Restaurant (the double cheeseburger is great), Longshots, McBride's, Backroads, etc, etc, etc, etc.... Plenty of locally owned restaurants with much better food. read more

I have given this place three times to be semi decent. The first time because it was new the lines were long and I sort of understood it. Even though it took five minutes for each car it is what it is. The second time after a month went by, shorter lines, but still took five minutes per car. I went inside thinking it may be quicker and there were 10 people still waiting for the order. I placed my order in after 20 minutes. It came and it was still somehow cold even though I was inside. A few months went by and I thought I would try it again one last time...unfortunately, the exact same thing. Two cars in the drive-through ahead of me and I waited 10 minutes until I couldn't stand it. I walked inside just to check it out and there was no one in line and just employees talking to each other, not caring at all about people in line. Too many other choices and the food is average at best. I guess I can see why they were forced to leave town last time. Three strikes and you're out! read more

Finally went to try it after the craziness went down. The place wasn't all that busy except for people standing in the front waiting for their food. Was exactly 46 minutes from when we placed our order till our number was finally called. The fries weren't even hot. We were all too aggravated with our wait to even notice the taste of the burgers. read more

I wasn't able to give something lower than 1 star which is what this place deserves. it actually needs something located below the earth's core. The Plainfield, Illinois location is by far the slowest, most unprofessional, and most disorganized Jack in the Box I've ever encountered. I'm still in line after placing my order over 1 hour and 10 mins ago....... And counting. Ive still yet to receive my food. I don't understand what the issue is and why there is ALWAYS a long line and wait. I'm not pleased and may discontinue patronizing this location. It really brings a bad name and image to the franchise. read more

Really bad experience. We were super excited to try this place as it is in our neighborhood, only to be disappointed. We were in line for an hour and when we went to order, they didn't have any tacos. They advertise on their t-shirt "The burger place known for their tacos". We ordered burgers and mine was supposed to have bacon on it and it was a small almost transparent piece that was literally like 1"x 2" size. The burger was rubbery. Yuck. There are a ton of other options out there. If it was under $10 for both value meals, I would understand that you get what you pay for, but this was $28 and sorry, but we will not be back. Very disappointing as we like to patron neighborhood places. read more

Unprofessional staff, drive thru staff is taking orders while 3-4 employees are outside the restaurant, one saying we closed, we closed. Employees turned away 3 cars already in drive thru prior to 10pm closing time. read more

If you love waiting 30 minutes or more for cold food, come here! Obviously the health department hasn't educated them as to correct serving temperatures read more

Service was horrible. Took over 30 minutes for just 4 people in line. I ordered a chicken sandwich and I received 3 burgers. This is unacceptable. I was very sad and disturbed from this place being this bad. Do not come. Wasting your money. read more

Food was Horrible . Service in drive thru was outrageously unprofessional. Makes me worried about the cleanliness of the restaurant.

Absolutely terrible. This may be called Jack in the Box but save yourself the disappointment. Until they get some good help this place is toxic. Fries were stale and cold. The cold burger was served on a stale bun. The only thing worth consuming was the root beer and thats because all they had to do was add ice. It wasnt busy and obvious that the staff was useless. read more