The customer service was an absolute zero. I placed a mobile order. There were three cars in front of me when I got into the drive through line. It took 25 minutes for them to get through all of the cars in front of me. It took them 3 minutes to (when prompted) to answer the microphone in the drive through. I had ordered a large drink in my app and got handed a small drink. I didn't get offered any sort of compensation for the up-charge issue. My food also looks terrible. So disappointed:/ read more

Jack in the Box - Bacon & Swiss Buttery Smashed Jack - Fast Food Near Me - Rosenberg, Texas

Love jack in the box most time i eat the same. Number 1. Combo pmus 2 tacos this Restaurant its ok mpst time. Out 10 i give them 7 +

There was no options for drinks only regular soda , they said the food wait was 30-35 min , I ordered and they still made me wait out front for another 20minutes . This place used to be great back then and not anymore. Which is truly sad. read more

The Jack in the box in Rosenberg tx is the worst!!! For one I ordered online and they didn't have it ready when they said they would. Then I asked the lady if it was all there and I went to look, she said it says it's for Terrin. She was so rude. Then I realized no french fries atall, which I ordered 4 of them. I will never go there again!!!!! Then they dont answer my call read more

Great customer service and professional from the older night manager sent beyond to correct a slight overlook with a promotional munchie box merch read more

Went door dashing a while ago and we accepted an order to jack in the box when we arrived they said our order had been picked up. We called the customer to see if it got double dashed . It didn't as we said we were going to pay for it and get our refund through DoorDash a worker keeper say no no no not understanding that we're paying for it not asking for it to be free. They told us to pull up and wait for the food which took 30 mins which is crazy for a fast food place. Then a worker comes out yelling saying how it's our fault that they gave the food to the wrong person and how the managers are going to get mad cause they're short on inventory and that we should have just left??? How is that our fault that yall didn't check right? I feel they didn't handle this right and would advise not to order door dash here read more

Staffs were patient on top of great customer service and quick delivery!!! will be coming back again!!!

Foods good but lord the service from these people is horrible .night shift is lazy and pretty much falling asleep and walked out .day shift isn't any better because they're hardly paying attention to the inside.just go somewhere else to ghetto. read more

Food 10/10 Service 10/10 Came around 6pm and my family food was fresh n hot, killin my hometown jack read more

I had an incredibly disappointing experience at the Jack in the Box drive-thru recently. The service was abysmally slow, with a long wait time that seemed never-ending. To show corporate that they don't have slow service they make you wait to take your order. The staff appeared disinterested and unprofessional, making the whole ordeal frustrating. I would strongly advise against visiting this particular Jack in the Box location if you value your time and expect even basic service quality. read more

Terrible. Staff definitely doesn't want to be there, and it shows for sure. Drama, people arguing in the kitchen, which makes the service really slow. There's a guy that's made pretty racist comments. I'll say there are maybe 3 employees that have made good impressions to come back, but when I do it's back to the employees who are trash, respectfully. read more

Not even worthy of 1 star. Managers don't care about there employees. Every time I go here there is always a problem with customer service and staff with attitude problems. When I received my food it was cold like it had been sitting on the counter for awhile. I constantly here yelling about non work things. Don't feel comfortable even goin inside. Major issue with managers in position I see there not worried about the employees or customers . I could count on both hands I've had someone roll there eyes at me from simple request as "could I have some napkins " wich should already be in the bag . read more

Love the food so delicious great service quick and the people working were extremely nice 10/10 to everyone.

i was at the mcdonald's drive thru off rosenberg (36and 59) i was grabbing my kids some nuggets but my wife wanted to jack in the box tacos, so after leaving mcdonald's drive thru i was gona run and get my wife her tacos. after sitting on line for a while i finally go over next door to jack in the box, there was no line i figured i be out in and out. i see the guy running the drive thru outside taking a break. he sees me pull up and i hear him complain since i cut his brake short. he tells me his just taking a short brake because they had gotten hit hard. so by now im irritated, anoyed and tired because not only had i been waiting in line at mcdonald's waiting for my kids food but also i had been awake since 6:30 and had been at work all day. the last thing i needed was someone to tell me theyre tired and need a break while im trying to get something fast to eat, specially after sitting on that long as line and him to tell me they had gotten hit hard when the entire time i dint see no cars pull up, even the parking lot was empty. i wont ever go to this jack in the box again. if they gona keep employees like this working there they might as well close it down. read more

I said i would never come here again once but lo-n-behold here I am. I had complained there was no ice, sodas, Mexican music blasted out out and staff on their phones texting. Today was a different story thought. Staff was friendly, nice easy low key music, the cashier (ms kennedy ) was awesome and the food itself was not messy and well put together however !!!!!!! STILL NO ICE come on people. read more

Jack in the Box - Not greasy onion tings - Fast Food Near Me - Rosenberg, Texas

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Damn. This is the nicest fast food joint I've ever been too. Jack in the Box food is Jack in the Box food, but the service....... impeccable. Everyone here is so sweet and kind. Love this place. read more

This jack is good ! Great service and line moves !! If I'm correct, only restaurant with grape soda !! When I don't know what I want to eat, I always go here for tacos amd egg rolls !! Cheap little snack read more

The line too verryyyy long for a car in front of me only got two things because they gave me his receipt too.. I ordered the curly fries with cheese , and the guy thought I ordered tiny tacos ... I did get the curly fries but they weren't even the right ones, they gave me the ones with jalapeños.. this place is always so slow when we go .. they never ask If we want sauce or anything. The last time we went inside to eat there was only 2-3 options of drinks to choose from because apparently no one knows how to restock the drink bags I'm guessing.. read more

I love Jack in the Box, from the Ultimate cheeseburger to the tacos...but I have had rude service from time to time. USUALLY it is all good and they are very very nice. I chalk it up to a bad day and always return. I have gotten a bad drink once in awhile when the mix is off on the soda machine or the tea is awful but, the tacos are addictive and I always come back. read more

The service was horrible, I asked for a large curly fry and asked them can you make sure the container is full. The lady showed me but at a tilted angle so I thought not was full got home, and saw container was barely half full. It was none inside the bag. read more

Jack in the Box - Fast Food Near Me - Rosenberg, Texas

so rude to us and all the other customer that walked in the place. lady with glasses and purple crusty hair had the worst tone of voice. more than what she said it was the way she said it. This jack doesn't have a station with napkins and forks so everytime you had to ask for something it was a Double take bc you knew you We're asking to get some attitude. she had a gray shirt rlly hope she's not the manager. Their clothes were dirty she took out her gum with her hands, no ice, took forever. Just everything wrong I don't know how it's taking place read more

I didn't know why everyone give terrible review on this jack in the box.I know the reason after I was treated by a rude guy today.First I'm your customer ,at least we should respect each other even we are strangers. read more

Had a terrible time getting order understood, even though the only thing out of the ordinary was no meat on one of the breakfast sandwiches. Hash browns not crispy at all - basically soaked with grease. read more

You can go to this location any where from 1:30 am to 5:30 am and the guy working the window will usually say the computer is updating and he can't sell anything. Now I understand they go through updates but to go every other day various times of night and then to always use the same excuse that the computer is updating just seems ridiculous to me. It can be 2am 3am 4am and regardless the computer will be updating and the guy working the window will say he can't sell anything. Maybe management should check into their nightly sales and see that even tho the location is open 24 hours they probably don't make a single sale from 1am to 6 am. Couple times he said it will take 10 minutes and I come back maybe 20 or 39 minutes later and they will still be updating and it will take another 10-20 minutes. But to be honest I can guarantee that whoever is working that shift just chills and collects a paycheck off absolutely 0 work. They probably sit in the back all night telling people they are updating computers instead they should just say they are closed. read more

Just not good. Service was ok, they tried but the food was cold and horrible. It took 10 minutes just to get the food so you would think it was fresh. Ugh. read more

Worst jack In the box I have ever been to. Tried a few times this week. Took forever and every time they messed up our order. Employers were rude and had no patience. read more

I wish I could rate this jack in the box with negative stars! The only thing this jack in the box is consistent with is their horrible customer service. I would rather be served by the devil himself. Do yourself a favor do not stop here! read more

the only reason they have that one star is because i cant give them zero. i've never dealt with more rude and ignorant workers than i have there. the manager was the worst out of them all. you want jack in the box?? go to another location. read more

This was one of the worst fast food restaurants that we have ever visited. If someone isn't sick from being there soon, I would be surprised. There was a swarm of flies hovering over the full trashcan, food on the floors and tables, the food tasted stale, and the tea tasted burnt. On top of that, the servers were extremely rude, as if we were a huge inconvienence. We had to wait for our order to be taken until the front cashier got off the phone. Horrible experience. read more