I never have to write reviews on yelp unless i have a bad experience but this experience was the worst i ever had. I ALWAYS go here to this jack in the box and it was always fine. BUT THE LADY THAT TALES EVERYONES ORDERS LATE AT NIGHT IS SO DISRESPECTFUL AND RUDE. we clearly stated that we wanted the extreme sausage combo and she rang up the supreme croissant instead. i know that fast food workers work hard so i wasnt gonna be a karen but when i politely told her that she got our order wrong, she started SCREAMING at me through the headset insisting im wrong and that she didnt make a mistake. she didnt wanna find any solution but she just wanted to argue and talk over and scream at me.that lady always and i mean ALWAYS has an attitude with everyone and looking at the reviews, SHES THE PROBLEM. and for the management that replies to everyone and insisting we fill out the link, dont worry im on it right now but i guarantee nothing will change whether we fill out the form or not. read more

Jack in the Box - Supreme Croissant - Fast Food Near Me - Waipahu, Hawaii

Jumbo Jack and Jack Jr burgers are delicious. Son loves the bacon burger deluxe with cheese. Curly fries are great too. Drive thru service is good option when you're going home to eat or somewhere else. read more

Been sitting in the drive through for 45 minutes. Still sitting here. This is crazy. I have had more than enough time to read through all the reviews with the same complaint- and I see management replying that they will resolve this issue with ridiculous waiting times, but clearly nothing has improved. Next time I'll just drive a bit further to another location. read more

I should've read the reviews before pulling in to their drive thru. More than 20 minutes in a drive thru is too long. I also had to yell my order. There needs to be changes. read more

5/22/26 @ 3:35p - Assisted a driver who was stalled at the drive-thru window by steering his vehicle to a parking stall. His seat was soaked because the cover was not on securely when he was handed his soda. 5/30/26 @ 3:11p - Ordered 2 sourdough jack combos using a coupon with unsalted fries and cokes. Order was correct except one of the beverages was overfilled so even with the cover on, it was leaking from the top which spilled onto the interior of my door panel, the cup holder, and into the front middle console. No apology from the employee working the window for this mishap. I had to pull into a parking space afterwards to use all the napkins provided in the paper bag containing the food and hand wipes I had to clean up the spilled soda. More care needs to be taken so the beverages do not spill out of the cup when handed to customers. Also, in the past I was able to use Apple Pay but last couple of times rather than holding out the device, I'm being asked if I can hand my phone over for the payment, which I am not comfortable doing. This needs to be looked into further for customer convenience and security. read more

1. 2 cars in front of me and still waited 30 minutes in line 2. Charged me for the wrong order 3. Didn't give me receipt 4. Didn't give me my large curly fries 5. Went to the door and knocked for 5 minutes and the workers just looked at me 6. Called more than 5 times one after another to let them know that they didn't give us our full order. No one answered. We were not about to wait in the line again when we already waited 30 minutes with 2 cars in front of us and now there was at least 7 cars now waiting in line. Y'all suck. read more

slow asf no one came to help us in the front and had us waiting for more than 30 min for 3 DRINKS. This is ridiculous, i understand ygs busy but get 6 workers it shouldn't be taking this long . read more

Omg I have been in the drive thru for over 15 minutes and there is still 2 people in front t of me. This ridiculous and they need to pull people out to the front to wait like they used to do. read more

What the heck. It's 130pm and only drive tru is open. And cannot walk up to drive tru window. Dining room and counter order is closed. read more

Jack in the Box - Nobody answering their phone. - Fast Food Near Me - Waipahu, Hawaii

Got off from work at 3:30am and unfortunately only places open at that time is jacks or McDonald's so I decided to stop here on my way home. I tried to place my order online because they had some online exclusive deals but it wouldn't go through... I can't blame it on the location since they don't have anything to do with the online ordering. Because I couldn't place it online I decide to just go to the drive thru and just order like normal. I place my order, everything went fine. Drove to the window and I am told that the system is rebooting so I would need to wait about 5 minutes. Small inconvenience but I tell them ok. Next thing you know the employees is arguing with the customer behind me over the PA system. I found it funny and just sat there and listened to their argument. I guess the customer had problems that they couldn't take his order and what not. Anyways the employees tells him she can even show picture if he didn't believe but they just kept going back and forth and eventually the employee tells him I won't be serving you and I'll be calling the cops. The employee then looks at me and shows her phone and tells me "if you guys don't believe, here. The system is rebooting" See... I had no issue, i said no word so do not include me in your argument with another customer. They just seemed unprofessional as a whole. There was more things about the employees that was unprofessional but it's just too much to type. Small inconvenience, arguing with another customer but to include me in it is where I draw the line. Employees are unprofessional, they are rude and they just had zero customer service skills. If you are looking for food at 4am I guess I would say go to a different location or McDonald's. Terrible employees at the village park one which surprised me because I used to go there often when I used to live just down the road. They used to have a younger lady that was very nice... now it's an older Filipino lady and a local young guy that just has zero customer service skills. Update: now I'm really annoyed. Finally got home and started eating just to find out it wasn't exactly what I ordered. I don't really expect the best service when it comes to fast food but they really did the worst of the worst tonight. read more

If I would rate this 0 starts I would !!! Last night, around 1am, my boyfriend and I came to this specific Jack n the Box in Kunia, and they forgot our fries!! How unbelievable is that?! It was so busy and we didn't want to wait in the long line again so we just left. Also, the lady forgot to give us our receipt, it was as if they were rushing through orders and didn't double check it. IT WAS A WASTE OF MONEY. MONEY that we spent, expecting good service, and EVERYTHING to be in the bag. Unbelievable! I expected this JAX to be good, I expected good things from here, just for it to be the opposite. Very disappointing and disappointed from this situation. I tried to issue the refund but no one decided to pick up the phone! DO NOT GO TO THIS JAX, if anything, I recommend to go somewhere ELSE! McDonald's would be the better option in this situation. NEED MY MONEYS WORTH BACK!! read more

I've been in this drive through for nearly an HOUR waiting to pick up a mobile order. I don't know what's going on given there were only 5 cars in said drive thru. Unreal read more

I was a regular to this jack in the box visiting at least 3x a week and I've always been very patient with the employees here specially the drive thru. Today was the final straw. The employees dont look happy here and dont look like they care about their job. Ive probably come to this location at least over 100x in the 2 years I've lived close by and not once do these people smile or care to remember what your preferences are. For example, 90% of the time im always ordering 2 meals with drinks. They always ask if I need a cup holder at the window even when they see im by myself in my car. It's like they hate putting together the cup holder. Mcdonalds never asks me. They just give me my 2 drinks in a cup holder already. A few times they gave me the cup holder unassembled and had me make it myself. They've forgotten things in my order a few times as well, and today I just couldn't take it anymore. After waiting in the drive thru 30 mins, I finally get my food and start driving home only to notice they didn't give me my drink as im pulling up to my home. I drove all the way back and went inside and told a younger dude they forgot my drink from the drive thru. He looked at my receipt. No apology. Gave me an empty cup and lid to get it myself. Just more "cant be bothered" mentality. Finally drove me to write a yelp review after 2 years of subpar service. Imagine my surprise when I see they're a rated below 2*. Avoid this location if you can. read more

This is just a follow up review of the one I made a couple of months ago. Well, I'm happy to say that there was a significant improvement from my last review. I've noticed that the staff are more precise with providing the correct order and are more attentive to what the customer is actually ordering. Thanks guys! read more

90% of the time your order will be wrong during the evening time. I have no idea why they seem to mess up the orders when all they have to do is press buttons on the screen. They should really consider how they hire employees. Get rid of these young kids who seem to not give a eff about peoples orders. I know it's just jack in the box but come on now, 90% of the time the order iwrong? read more

Truly disappointed in the way management has taken a turn. Today was one of the worse experiences I've had here. Long story short my family and I are very sick and sent my dad out to get our food. Everything went wrong and I had to load up the sick kids and I to get the darn food myself. 1) mobile order not received 2) when they made it they forgot 5 items 3) had to go back to retrieve our 5 items 4) forgot 1/5 items and had to go back AGAIN 5) Manager Roveline Viernes was so unbothered with poor management skills 1 star because she threw in a extra sandwich. Next time keep the sandwich and get the order right the first or second time not third. Employees obviously can't work under pressure and get orders correct. I've worked for zippys as a packer in take out, I've had a restaurant serving job, and I'm still in customer service. This is what you call a lack of caring about your job! Management doesn't care if they mess up. Super un-empathetic. Do not go here!! Will not ever again. Truly disappointed. Looks like Wendy's just earned more business read more

Jack in the Box - Circled items were forgotten. Gave to manager who STILL forgot the second breakfast Jack. Had her write her name on it - Fast Food Near Me - Waipahu, Hawaii

The drive-thru at Jack in the Box has been experiencing significant delays, with wait times reaching up to an hour. This issue needs to be addressed promptly to improve efficiency and customer satisfaction. read more

The French fries were completely cold and old! My large curly fries was not in my bag either. Majority of the time the food I get here tastes old and it's cold. read more

We arrived at the drive thru at 10:35pm. Waited in line patiently for approximately 20-30 mins, until reaching the "ordering station", waited an additional 20-28 minutes to get to the drive thru window only to find out that there was only a single worker at the register, a young female (aged 18-23). We found that confusing since a male had taken our order earlier. Unfortunately our order could not be completed because the female politely told us, "I'm sorry, everyone kinda walked out on me and I don't know how to run the grill, I only usually work the front. I've called my manager and she said "to just close". So after waiting for 50 mins - 1hr and finally reaching the window we left with nothing. read more

Was waiting in line for my pickup order. 10 minutes ago in line and I'm still waiting for my order from the drive through! Poor management and they don't know how to manage online. Orders and finish on time read more

Granted it's a fast food establishment and there are these stigmas about quality and service and all that jazz. I got a Portuguese platter and I was given this?? It looks like someone already ate part of my platter. The fries were extremely salty, the hash brown that came with my combo was overcooked. The girlscout shake seemed as if it wasn't stirred and was way to thick to drink through straw. After some mixing, I gave up and just tried to get chunks of the shake into my straw to eat because it wasn't drinkable. Just do better. Ppl out here spending their hard-earned money on a quick meal just to get crap quality is so unacceptable. read more

Jack in the Box - Portuguese Sausage breakfast - Fast Food Near Me - Waipahu, Hawaii

These guys are terrible! They take forever to get to you on the speaker...mind you there's only you and one other vehicle. Then when they finally get to you, they're asking if you can hold on!?? Naw I'm good we've already been here in the drive thru for 10mins! Get it together, yall got fat hungry people that wanna eat! Now i gotta go take fat butt to Kapolei. read more

Service was horrible, the lady that was working the drive thru 10:25am rushed me to order and I asked her if she can give me a quick minute to order, she she says what's the point in ordering if you don't know what you want. Totally unacceptable. read more

This place sucks ass! The customer service sucks! I ordered a chicken fajita pita and the guy kept telling me "no tomatoes" when I DID NOT say anything about tomatoes. They kept interrupting me telling me they couldn't hear me when I was speaking loud and clear! I got my chicken fajita and it looks like a damn appetizer! I hate this location! read more

Jack in the Box - Fast Food Near Me - Waipahu, Hawaii

Went to get the coupon special for the bacon, french toast sticks, eggs and hash brown. It was terrible! The bacon strips was over cooked and paper thin, as if they took one bacon strip and cut it in 3 layers. The french toast sticks was old and stiff. Why go there anymore? I am surprised they're still in businessw w/ that kind of food quality. read more

I usually come here frequently as I work night shifts, and this is the place that is open for a quick and decent meal. However today, the food was absolutely horrible and I will never come back. Working in the food and beverage myself, I understand that it gets busy, and I am patient. I ordered a chicken wrap meal with curly fries, and a soda meal with a side of eggrolls. I guess they never punch in the eggrolls or never hear me and i was upset but things happen. The drink lid was not secure, and leaked; then my fries was hot but was not it. It was refried/ splashed in oil, which made them very very crunchy and almost inedible. I hate to write a review like this and the manager is a doll (older Filipino lady), but the cooks and the employee are serving junk quality food. read more

Even though we like the food, we don't go to Jack in the Box very often because the service is really bad. This visit to the Kunia location was no exception . First, they don't acknowledge you when you come in. Then they ignore you when you're standing at the register to order. When we got there a man was already in the register area waiting. We asked him if he had ordered yet, he said no. I could see at least 3 workers and still no acknowledgement. I was telling my bf (in my indoor voice ) that it might be faster to use the drive thru and then bring the food inside so our grandson could eat. With all the options there are for "fast food" you would think establishments would want to serve you better so you come back. They don't make it til you order it but you have to wait 10 minutes to order, may as well go get a plate lunch somewhere else ‍. read more

Jack in the Box - Fast Food Near Me - Waipahu, Hawaii

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Wish I could put 0 stars. This is THE MOST TERRIBLE JACK IN THE BOX IN HAWAII! Came here three weekends, spread apart over a couple of months after high school football games. Not much choices during the late hours in Hawaii anymore post Covid, and Jack in the Box had always been the go to late night munchie place. Every time we've come here, the past three times, 10pm, 9pm, and 11.30, no burgers are being served... only the fries... not even tacos, egg rolls or anything else. And the best part is you don't know that until you've already spent 30 minutes in the long line only to reach the ordering speaker and the rude person over the intercom tells you. Then she yells at you because you ask her to place a sign near the front of the drive through. WTH?! Jack in the box? Get it together! Mark my words, this location will probably be closing down in the very near future. Sad! read more

The food was amazing! And the service was excellent, however my order of curly fries was met with the unfortunate demise of burnt chips of fry left on the bottom of the bag!!! What is the meeting of this concern?! You've Gyatt to be kidding me!!! read more

Jack in the Box - Fast Food Near Me - Waipahu, Hawaii

If I can leave zero stars I would. this Jack in the Box never gives the order right. They always leave something out or always give you the wrong thing.. the managers here really need to check their employees. ALSO CALLED THE LOCATION MULTIPLE TIMES TO TELL THEM ME ORDER WAS WRONG AND NO ANSWER WHEN I WAS RIGHT IN FRONT IN MY CAR!!!!! read more

FAT NO TO WAIPAHU JACKSS, SAVE YOUR TIME GO KUNIA when i say screw this place, i mean it to the core!!! every single dam time i order food from jack in the box waipahu they always forget something! today just happened to be the last time i dealt with their bad service. i ordered myself a chicken tater melt + for my other half a combo + sides i got everything but my dam chicken tater melt. i called the store to ask for a refund and the fricken audacity of these dam workers!!!! she goes "it's only $6..." do i look like i give a dam? why am i paying for something i did not get? she then responded with the " you still have to come back for a refund anyways" oh i was furious. ive done had it with them. to add onto the chaos my sil was recently let go from her job at jack in the box for the most ridiculous things. - they start hate crimes - like to point and accuse with no evidence to provide - the managers cant handle the situations that occur. -it literally take 2 or more to handle one persons position i do not ever at all recommended going to this WAIPAHU location, if you do check check check check check check your bagggggggggg!!!!!!!! YOU NEED TO RETRAIN YOUR EMPLOYEES @ JACK IN THE BOX GENERAL MANAGERS!!!! SERVICE - ATTITUDE - TIMING - RESPONSE IS ALL CRAPPPP HEREEE!!!!! read more

Suuupeeer sloooow drive-thru service. Don't go if you're in any bit of hurry. Uuugggghhhhh

Slow service, drive through slow inside ordering is slow they act as if they didn't see you come in and your standing there waiting to order I had to call to them window please, managers don't wear there name tags so it's hard to make a complaint on who your trying to complain about, they have an attitude like you did something wrong when your the one should be mad for standing there so long without being agknowledged that your even there, district manager doesn't care called him once to complain and nothing was even done they still have the same attitude unpleasant I'm fed up I don't know witch store is worse kunia or Waianae. Box Kunia read more

believe the reviews ! its only 9am and they already so rude and gave me a crappy croissant breakfast sandwich! i wish i took a pic before returning it to them . it was cold and so bad . please replace all the employees at this location !!!! theres never a good service here . this is the last time . read more

I just today and just a few minutes ago. I ordered a large water, ice macadamia nut coffee, regular tiny tacos, and Mozzarella sticks. I got everything correct but the regular tiny tacos, instead I got the spicy tiny tacos. We already drove away on the freeway, so why not just try it. Lol it's not worth wasting my gas for it. If you love medium spiciness/ hot cheetos, I would recommend it with their buttermilk dipping sauce. It's a bit flimsy and oily and some crunch to it, so it's alright. I would rate it 6.5/10. Maybe if it was completely crunchy I would rate it 8/10. read more

Food looks like it got sat on and the customer service needs work. Had the cashier be cursing about hating to walk back and forth towards the register back to the drive through window. I try to say thank you but all I get is the "tsk" and attitude. Overall my experience with Jack in the Box Kunia is pretty bad. The overall atmosphere is cloudy and sad aswell. The place looks dirty inside and it needs to be kept clean when handling grease. 2/10 fries were mediocre read more

Jack in the Box - Jumbo Jack Cheeseburger - Fast Food Near Me - Waipahu, Hawaii

I ordered a spicy siricha sandwich and they gave me my meal with no patty inside lmao I don't know wether to laugh or be angry. read more

Jack in the Box - A spicy sriracha sandwich with no patty inside - Fast Food Near Me - Waipahu, Hawaii

Unexpectedly waited in the drive thru for 20+ minutes, at 8 pm. When we got up to the menu to order, the guy taking our order sounded annoyed and gave us very short handed responses. When we did end up getting to the window, he just gave us our bags, didn't say anything and walked away. We did check our bags to see if we had everything before leaving, otherwise we would've had to come back and wait another 20+ minutes. read more

So today is not that great, need to check carbonation for the soda.. guess it's empty read more

Jack in the Box - Fast Food Near Me - Waipahu, Hawaii

I'm really upset and now hungry. My $12 spicy chicken sandwich meal was horrible. sandwich is old . It was hard and and barely hot. The fries were not fresh and I spent over $30 on our dinner that I didn't even get to enjoy. I keep giving this place a chance because it's close to home,but I think this will be the last time I spend my hard earned money where it's not appreciated. Shoot, I didn't even hey 2 straw. get it together guys! read more

Jack in the Box - This is the $12 spicy chicken sandwich they are handing out ..... makes me not want to eat at any Jack in the box. - Fast Food Near Me - Waipahu, Hawaii