Let me just say I am a Jacks connoisseur. I am from California so there was always a Jacks within a quick drive and was a staple in high school when Jumbo Jacks and chicken sandwiches were $1. I still find myself going to Jacks when I'm out of state and roaming the lands in the middle of the night and need a bite to eat. While I come here often due to random cravings, a noticeable short line or not wanting to go anywhere off the path back home, this (and the other locations) need a vast improvement on several things. My excitement for Jacks dwindled quickly as I visited each location. If things improve, I'll gladly update this review. My go to items at any given time of the day: Sourdough Jack with no tomato and curly fries, extreme sausage sandwich, eggrolls (I KNOW but they're good dipped in ranch), Ultimate Cheeseburger with bacon, chicken sandwich on sourdough bread, Oreo milkshake. Each of these items have come out either luke warm or made freshly fast-food style. I have had curly fries so crispy they were inedible. I have had soda that wasn't consumable due to it tasting like the syrup for the soda wasn't mixing right or was out. I have been charged for subbing a bun out with another because they were out of the bun for the burger. It's always something that is lacking each time I go outside of actual breakfast hours. Service is SLOW. I'm not sure how you have all those people on a shift and the orders cannot get out quick enough. The line in the drive thru is ridiculous. The wait inside is ridiculous. Ordering on the app isn't better since it lies and says your food will be ready in 7-10 minutes when it's actual more 20-30 minutes. Some type of flow inside needs to happen in order for there to be order to the chaos. Customer service is a hit or miss. Some are friendly and understand no one wants to wait so long in line but others are just transactional and look irritated that we're there to spend our hard-earned money where they work to be able to do the same. Location is convenient - right off a main road and not too far from Mountain View Corridor. read more

The food would be so good, IF IT WAS WARM. Every time I decide to give this location another shot I'm vividly reminded why you should stay away. They are understaffed and underworked. It's not uncommon to have the guy at the drive thru make and bag your food, while working the counter. As I type this I have been in the drive through line waiting to pay for fifteen minutes. read more

Menu prices were wrong, she said "sorry"..Tables and floors dirty..Coke and Sprite were both out and they told us they supposedly could do nothing about it. Flies were buzzing everywhere. The touchscreen menu was incomplete, yet she made us wait even after losing our place in line. And on top of that, waits for food are long here AND they screwed up our order. They are definitely understaffed. The modern decor, floor to ceiling windows along with better indie music overhead could not redeem this location. Mediocre food just isn't worth all the problems here. If you must, stick with the drive thru. read more

I asked for a ultimate breakfast and a large coke easy ice!! The racist on drive thru window filled my drink with ice!! read more

Jack in the Box - I asked for easy ice on my drink!! They put more than half of ice!! guy is a racist!! - Tacos Near Me - West Valley City, Utah

I was pretty excited to see that jack in the box was coming to salt lake, but it took me until now to actually make it out. Ultimately, it is fast food, so it's not exactly a 5 star dining experience, but I do find that jack in the box food is probably among the upper tier of quality when it comes to fast food. The food here was no exception, except for the regular fries. Despite being extremely busy the regular fries were clearly old and cold. However, I give 3 stars for a few reasons: The inside of the building was quite dirty. Of the very few tables that were available, all of them had food, crumbs, and garbage on the ground, chairs and tables. Access to the restaurant is also very poor. There isn't actually any direct turn to the restaurant. You either have to turn into the car wash after it, or I believe the gas station before it. The way the drive through is set up the only way for cars to line up is to completely block off any cars that are parked in the parking lot. After having eaten I spent 10 mins sitting in my car waiting for an opportunity to be able to finally back out and leave. read more

All their fried foods are always cold. It seems as though they are cooking a bunch of food and keeping it in a warmer. Even when I asked for it to be fresh, they say OK but they just pull it out of the warmer. I have witnessed it when I gone inside of the restaurant. This is not typical of Jack-in-the-Box as they will always make fried foods fresh to order, but maybe something has changed. When I try to give the food back so they can make it fresh they get very annoyed even though I asked for fresh food. The service is bad. They really need management to clean this place up or they're definitely gonna lose business. read more

This location SUCKS! Service is SLOW! Even with 3 cars at the drive thru it was still slow. Food is always kinda warm like it was made a while ago and was just waiting to go out. To get sub par food and have it take so long doesn't make sense. Always check for sauce. I ordered 3 egg rolls and it didn't have any sauce in the bag. I asked for 3 sweet and sour sauces and received 2. I'm not sure what the deal is with this specific location but it is bad. It is like the management and employees could care less. It's a bummer to have the location closest to home be the worst jack in the box I've been to. To top off the soso food and slow line the person (I'm guessing) at the window scanned my damn receipt so I couldn't even get the points for the order. (Maybe that's why the lines so slow?) The one downtown is busy but knock the orders out fast and the food is good. read more

They keep ignoring me. I waited 30 minutes while they just ignored me. They didn't even say hello to me. I'm the only one standing there and they just ignored me. So I gave up and went to their cashier and told him either give me my food or give me my money back. I don't care which one. So he wanders off to see if my food is ready. Then neither comes back with my food or my money. He doesn't say a word to me. He just continues on taking new orders. Definitely not coming back. The store is dirty. There is garbage on the floors and the employees clearly don't care at all. read more

I ordered through the drive through. It was around 6:30 pm on a Tuesday night. I ordered, payed and got my drinks. And the lady said "give us a couple minutes". I said okay and waited. 20 minutes later I see them grab my food and set it aside. and 10 minutes later we finally got it and my food was cold. 0/5 stars will not be going back To that location. read more

Not as good as I remember. Ordered a sourdough burger. Meat was very dry and super thin. Bread was soggy soaked in butter. I will stick with the low budge tacos. At least with that, I know they're cheap and they are going to be very basic but good for the price. No guilt in paying little and expecting little. This is not the IT Burger joint. read more

Jack in the Box - Tacos Near Me - West Valley City, Utah

I tried Jack in the box for the first time since they built it here today. Drive through line didn't move at all while I was waiting in it so I decided to go inside instead. It wasn't busy but they are a bit slower than some, which is okay with me when they're cooking chicken tenders, makes sense, but they did forget to give me the ones I ordered. They made it up by giving me an extra piece in my order. They were pretty good, better than chicken nuggets most places but not better than chicken tenders at the better chicken fast food places. I also had a sour dough burger with bacon and cheese. It was good, didn't come with any sauces so be sure to ask for them if you don't want a really dry sandwich. I wouldn't go out of my way to eat here, but if I'm in the area I may try them again and get something else on the menu. read more

Bad location! Soggy chicken nuggets, mushy tiny tacos. How do you mess up food from a fast food chain? It's not meant to be gourmet, but somehow this location messes up the simplest guilty pleasure fast food. Other Jack in the box locations have crispy, flavorful chicken and tacos. This west valley location somehow manages to make everything soggy and gross. DO NOT GO TO THIS LOCATION! It is like they are trying to make everything icky on purpose read more

I ordered a sandwich minus cheese. When i received my order it had cheese on it. I asked to have it redone without the cheese as ordered. There was a 3-4 person meeting were they all looked at my sandwich. It was brought back to me and i was told there was no cheese on it. I pulled the lettuce back and pointed to the cheese. They took it back abd talked again. Then asked for my receipt. Then finally agreed to remake it. So i felt like a criminal when they messed up my order and i asked to have it fixed. Buyer beware. read more

You lost a customer because of not being able to see the menu. You must be afraid to show it.

I really enjoy Jack in the box, however the service at this location is a joke. The first time I went there we waited 20 mins with only two cars in front of us. The mic was on and we heard the whole conversation and we tried telling them we could hear everything but either they couldn't hear us or ignored us. The next day I tried again thinking the day before was a Sunday and those are always harder days. Nope the person taking my order was completely unprofessional, saying what I should get a different sandwich because it had more protein, when I got up to the second window, he said I paid for a coke and did I order that. I responded no and he's like well you paid for it. Then told me he's joking and to lighten up. Then calling me sweetheart. This is completely unprofessional, and I really disappointed. I don't recommend coming back to this establishment until they can get their act together. The food is good tho read more

OMG, talk about slow, I mean, really, it's actually painful how slow they are. I don't know about the walk-in, but the drive thru? UGH. I actually sat there about 4 mins before the guy took my money. Don't eat the onion rings, they're cold dry and painful. You've been warned. read more

The sourdough hamburger was pathetic. the bun was not toasted and the sandwich was not that good with just a tomato, mayo and ketchup. The fries were not hot. We have been wanting to try this restaurant but will not be back and will not recommend it. read more

I've been to this jack in the box more than a few times since it's close by. This place is managed horribly, the amount of time it takes to get your order is over 15 minutes. Advice to people who go is avoid the drive thru. You can get stuck in line. I got stuck in line for over 30 minutes. There wasn't a big line. About 6 cars. The employees have no sense in urgency. read more

Went again. After going to a jack in the box out of state ... thought maybe it tasted bad last time because I ordered thru DoorDash... I won't come back.. eggroll tasted horrible . Fries tasted horrible just not a good experience. I'll just stick to Jack in the Box when I go out of state. ‍ read more

This jack in the box is THE worst came three times now and 2/3 times foods cold as shii but hard like it was reheated if that makes sense. Trash location read more

It's ok just another burger joint, fries were dry not that great, cheeseburger was average, service was good though.

ABSOLUTE DISRESPECT AT THE DRIVE THRU ON 4/14/24. What a rude dude. We didn't know there were multiple options for fries and he says "yOu DidNt tELl mE wHAt SidE" dude sorry if you expected anything other than fries, cuz i didn't tell you. Waits always long and there's a reason for less then 3 stars. Just go to Betos on the other side of the block. Much better food for a better price. The order taker also said "Remember who makes your food *spit noise*" are you kidding me. Holy cow that's insane. read more

Only go through the drive through here if you really, really hate yourself. I sat in the drive through for over an hour, the guy who took my order was short with me when I asked if I could place two separate orders. The line for the drive through is badly set up so it's virtually impossible to place your order until the car in front of you has pulled around the building. Then when I got my food, they'd made it wrong (no special requests, they made the popcorn chicken as loaded which is not what I asked for, and due to a food allergy I couldn't have the sauce on there) they acted like it was ridiculous for me to expect them to fix it. Overall horrible experience. read more

Jack in the box is child hood memory for me. This fast food joint was a staple back in the 60's and 70's when I lived in the NW. today? The food hasn't changed much, the chicken was over breaded, but over all not bad. And the food came out in a decent manner. The problem, I have, is this. Children who don't know what customer service means. I get it, it's their first job. But I won't be ignored especially when I'm standing in front of them. Kid was staring at the order screen like it was his phone. Other kids in the back that look clueless and refuse to help. Then (and I'm not being rude) a few that speak no English. I get it, you may have just come here. But in this customer service department learning the main language goes a long way. It makes it difficult to get things across. So to the manager at this place, train your kids better to help. In fact, take lessons from chic fil a. They have it down with all of it read more

The location on 56 is the worst! If I could give it zero stars or even negative stars the I would. Every time we come to this specific location there always out of their menu items. Today is what the potato wedges AND curly fries. And sprite. The last time I was here they were out of ranch. Ive never had an issue of running out of items ever. My husband said they made the worst ultimate cheeseburger- it's his go-to. read more

I love this place, the food is total junk but that's what I love about it lol. Glad they're finally in Utah :D

This is the slowest "fast food" place out there. I ordered a burger and a large fry on the app for pick up and I was there for an hour until I just decided to cancel my order and then just go through the drive through. Then I waiting for another 20 mins with one car in front of me, and they somehow gave me the wrong burger. Don't go here. read more

Such a disappointment every time. This is the 2nd time I go to this location and every time my food is cold and not fresh. The tacos I got this time were Super stale I couldn't even finish my food it was that bad. I'm never going to this location again. read more

Waited 50 minutes in the drive thru. You are literally trapped with no where to go. I will NEVER come back. 0 stars

Food is good. Service is far from acceptable. They are slow. I would expect to sit in the drive thru line for at least 10-20 mins. That's with no cars in front of you. I have been here several times and it never changes. The dude at the window seems to always be high. read more

47 minutes for one sandwich. The meat was cold, toasted bread not toasted. Enough said.

I absolutely love this location, it's the best location in utah ! the food is always fresh and taste amazing . The workers there are so friendly and patient. And i recommend this place to anyone who wants to try something new read more

This place was ridiculous! We came here and it took us 45 minutes to get our food multiple thing we're missing. Went and mentioned and they still missed items. I have never had such slow service. I understand orders take time and this is a newer location but guidance and better management is needed. Don't recommend this location read more

I am very disappointed this place was good and now it takes almost 25 minutes for just some tacos but I love the buttermilk ranch so imma give it an extra star but please it's time to lock in and make the food with love and hurry up I'll be back to see if any improvements have been made read more

I waited 25 minutes for them to not take my order and as we were pulling off they were taking everybody else's order. We pulled up to the window and the employees looked at us weird and just closed the window and never came back. I wouldn't recommend ever coming here they're very unprofessional!!! read more

We waited in the drive through for over 40 minutes to a worker swearing at someone with the window open so my kids can hear....then check the bags and finding out 2 sandwiches were missing. Went inside to get them to have a worker roll her eyes and lay her head on the counter then tell me to "hold up" to then only give me one of 2 sandwiches.....the food was not great, fries were old.... Definitely won't be going back... read more

The South Jordan location is relatively new, and obviously needs to work out some kinks. Right now, I'd give it 0 stars if I could. My husband and I reviewed the menu online first before entering the restaurant. The online menu showed a "Jumbo Jack combo," which includes a hamburger, fries, and drink. When I got to the counter to order, the Jumbo Jack combo wasn't on the board. There was a Jumbo Jack Cheeseburger combo, but no Jumbo Jack combo without cheese. I asked 2 employees about that. Both seemed surprised that it wasn't on the board. They told me that the Jumbo Jack combo was the same as the Jumbo Jack Cheeseburger combo, but just didn't have the cheese. Having been assured that they did actually sell the Jumbo Jack combo w/o cheese, I ordered it. I also ordered a Southwest Grilled Chicken Salad. When we received our order, we discovered a CHEESEburger, not a hamburger, and the salad had no chicken on it!!! Imagine--a grilled chicken salad with NO chicken!!! I returned the cheeseburger to the counter, and they replaced it with a hamburger. They also replaced the salad with one that had chicken on it, but then forgot the tortilla strips and the dressing. I should have stuck with the salad w/o the chicken, because the chicken was ice cold, and was a strange consistency and flavor. In addition to the food disaster, the parking and drive-thru are disastrous as well. The drive-thru line and the cones channeling the traffic block access to many of the parking spaces, including the handicap ones. Fortunately, there was an employee directing traffic. Maybe this will all work itself out when the newness wears off, and the employees become more experienced. But I will never find out, because I won't be going back. read more

the service was great they where supper nice tast amazing and the manager i dont remember her name but it started with a v she was sooo sweet And made sure we had everything. read more