My boyfriend bought a 2024 Ford Raptor from this dealership, and the whole experience was fast, easy, and completely stress-free. He's purchased several cars over the years, but this was by far the best service he's ever had. Bob Metzger was amazing to work with--no hassle, no pressure, just great communication and honesty throughout the process. When my boyfriend noticed the tool kit wasn't in the trunk like it was listed, Bob went out of his way to hook him up with one right away. That kind of customer service is rare! We definitely recommend this dealership to anyone looking for a smooth and straightforward car-buying experience. read more

Please, please, please, please: heed my strong warning and steer clear from this body repair shop. I could write a catalog of incompetence and negligence about my recent experience. Hellacious. My car was sent here after my preferred body shop didn't have the appropriate equipment on hand due to a break; I wish I knew what I was getting into. My car was supposed to be in and out within one week. It took nearly a month. I shudder at the thought of ever using their "service" again. read more

For such a professional looking place, this was my sleaziest car repair experience. My car had broken down in Philly and I took it to a pep boys where they realized the engine cracked and it wouldn't hold a compression. I was at a point where I was about to scrap it, but I decided to take it to a dealer to see if anything could be done to repair it. I got a call back saying that I'd be better off scrapping it and went to go to the dealership. I was handed a bill for 390 over 4 hours or "work". That's right, it took these Volvo specialists 4 hours to realize my car didnt work, that's something I realized when I tried to turn on the ignition. From my person experience, whoever "looked into" my car (if they even touched it) is a scumbag. Whoever thought of the brilliant idea to charge me $390 to give my car back with NO improvement is an even bigger scumbag. Keep your car away from them. read more

Very friendly; brought me in the exact 19 Lincoln MKZ I wanted and picked it up within a day or so. Salesman showed me how to operate all of the unique features and filled me up with gas. Very satisfied and great prices read more

Scheduled an appointment online via their website and it still took 2 hours to have them top off the transmission fluid. Its not like they were busy, the place was dead, I may have been the only customer. They even had to audacity to charge me for looking at the front end while they had it on the rack, in an attempt to find a reason for a vibration. Stay away from this place. The showroom was dirty and messy. read more

Between April 21 and April 29 2014 I took My 2000 Volvo s40 to Jack Metzer for some simple repairs. On 4/22/2014 I paid them $795.38 for initial Repairs Thought Ok, Because the Vehicle is 14 years old. However, It wasn't running all that bad. When I came back to pick up the car I was given a list of services needed. So trusting them I told them I would give them the work. However, I didn't want to pay all at once. and wanted to have the work done over a period of time they agreed. However, When I was told the car was ready A DAY LATER (Which surprised me.) I was hit with a $1,689.72 Bill. Although the gave me a loaner for ONE DAY I had to pay them to get my car back when I bought back their loaner. The Cashier told me My Car should be good for about TWO YEARS. I though That sounds about Right, after all the money I paid them to Service and Repair it.. However, To make a Long story Short. This is now November 2014. The Car is falling apart. All the work they did was either Re-Repaired By Me. Or fell off while I was on The Highway Driving. I basically paid them $2485.10 TO SCREW UP MY CAR... I've contacted Volvo Corporate Office who apologized and said because of the age of The Car? It wasn't much they could do... I've always driven Volvos because of The Quality of The Car. But Jack Metzer Auto Group has taught me a valuable life's lesson. That lesson being. No matter how Great The Quality of a Car, Or its Manufacturer is? In My Opinion, Bad Technicians, and Unscrupulous Business Practices can Make The Manufacturer of that car LOOK REALLY BAD. So if you ask me if I would ever return to JACK METZER AUTO GROUP? My answer would be a Unequivocal and RESOUNDING ((( NO!!! ))) There are FAR BETTER CHOICES... read more

I bought a door check strap from Jack Metzer Auto Group less than 2 months ago. It's a stupid little part that costs about 60 bucks. It snapped 3 days ago. i called and explained what happened. The first guy I talked to said it sounded like the part was defective. I agreed since the original one was on the truck for 10 years before it failed. I was just informed that since i did not have the receipt that I would not be able to exchange the part or be given a refund. They see that I bought it there. They found the transaction in their computer system. But because I do not have the receipt i'm out! They will not replace the part! great customer serv ice Jack Metzer Auto Group! You just guranteed I wil NEVER spend a penny there for any reason whatsoever! I try to make purchases at local business' whenever possible. Even if it costs a bit more. It's a shame that idiotic policies will prevent me from spending any money at this local business! read more

If you want service on a vehicle do NOT buy here or go here. They are incompetent and they lie. We took my son's 2006 F150 there to find out it needed a new engine. They told us they contacted the warranty company and after days of no contact I called them. They said they were still waiting to hear back. So I called the warranty company and they said they'd only been contacted earlier that day. So we put in the new engine and then they told us it needs a new transmission. After over $10K in repairs with Ford parts with a 3 year warranty, and months without the vehicle my son picked it up. He immediately took it back because it has no power. After 2-3 times of going back their "service" manager said there's nothing wrong with it. That's as good as it will be. So we took it to the Ford dealership in Bloomsburg. Their service manager went for a ride with my son and IMMEDIATELY said something is wrong. After another $1800 we finally got the truck back. This dealer was VERY accommodating. I even called the owner of Metzger and he politely told us to pound salt. I've heard stories similar to this and have seen some on social media. People, do NOT patronize this business. And for those with similar issues contact the BBB. I have. read more