Well, the unexpected but expected happened here in Memphis. I found myself having to call upon Jack Morris' Auto Glass services. Their pricing was fair with quick turnaround service. Overall, I'd return for their reliability in changing glass within the timeframe they gave me. Close to the 5/5 but there were still shards of glass in my seat. Not a big deal as I'll have to give it a quick vacuum myself. read more

Jack Morris an Auto Glass Now Company - Auto Glass Services Near Me - Memphis, Tennessee

I went to Jack Morris auto glass for the first time in many years for a chip repair and it is definitely not the same quality company it used to be. The waiting area was very dirty and smelled awful. The air conditioner was barely cooling. My appointment was for 2:00 pm. I arrived at 1:47 pm and did not leave until 3:00 pm, an hour for a simple chip repair. The repair itself looked like it was poorly done and the next day when I went out to my car, there was a large crack that had developed that had not been there when I had arrived home from the repair. In short, it was a complete substandard experience and I will never use them again. read more

This location has replaced two windshields for us: one was an Audi and the second was a Mazda CX5 with all the fwd looking camera systems. Make sure you set an appointment and then plan on 2-3 hours. Of note, the final invoice used the logo for "AutoGlassNow!" Rather than "Jack Morris..." read more

Very welcoming, phenomenal service, quick turnaround and great results. could not have asked for a better company.

Great service. Wonderful customer service. Amber is the best. Fast service. 100% recommend.

I sent two postal letters about how dissatisfied I am with your service. There was no response. I went to your website with a review and got a response. I was given a number to call. I called the number and spoke to someone who informed me that the person I needed to talk to was in a meeting. That must be some meeting because the date I talked to that person was March 1st. I agree with one of your other reviewers who stated, "the people who are giving good reviews are family, close friends, or people who have been paid ". read more

Super thin glass replacement and charged my insurance a huge amount for it. The quality of work was not good either!

got my back glass changed in less then 40 minutes and they had the window on hand and was affordable out of pocket repair.

Fantastic service highly recommended. Candy and the guys in the shop are exactly what we need more of the personal attention that most major companies could learn a lot from. I spent over a week trying to get my windshield replaced thru Safelite with no satisfaction. Called Jack Morris talked to Candy and had a new windshield the next day. While waiting at the shop i was kept informed what was going on with my vehicle it was a great experience read more

Had to have my Wife's windshield replaced. Placed the order on Friday had it installed on Monday. Great service, and price. Jack Morris handled the Insurance and made the experience terrific. They really understand customer service. I can say that Jack Morris is the best glass company in the Memphis area..... read more

Needed my windshield replaced after an unfortunate rock chip instantly ran across my field of view. They were super knowledgeable and were able to get me in pretty quick given my windshield was available only through the dealer. The work seems to have been done right and they even saved my parking sticker which could not have been easy! read more

I've been putting off relaxing my windshield for far too long. I wanted to get a car wash yesterday but got nervous it may shatter, which prompted me to finally call and get the replacement yesterday afternoon. The estimate with Jack Morris was about $40 cheaper than SafeLite. In addition, I appreciated speaking with a human being immediately vs SafeLite where there were options and the suggestion to check online for an estimate. Sure there are situations where I'd prefer that, but with my inexperience in this arena, I preferred human contact. Lastly, Jack Morris had availability today (next day) vs two days later with SafeLite. I was told I'd get a call this morning letting me know when the tech would be by, but the call never came. I called around 9:30 am to let them know I hadn't been contacted. I got a call back an hour later saying they'd be by between 12 and 1. I work from home so this was not an inconvenience to me, but for some it may have been. The service from Travis was excellent. I simply had to unlock my car and provide payment. He was done in about an hour. Thank you! read more

Great service! My boyfriends window got smashed in and his insurance quoted us $200 more than what Jack Morris did. Nice staff, fast, and window looks great! read more

HORRIBLE customer service. Please take your HARD EARN MONEY somewhere else. Jack Morris takes your money & fails to complete the job! HIGHLY do NOT recommend. Updated- LIKE I SAID, your customer service is HORRIBLE. Oh yeah, the right side of my install was not popped back into place. read more

Went in and made an appointment for the following week. The day of my appointment, Amber let me sit there 1 and a half hours before they told me they didn't have the glass to repair my vehicle. read more

i went and had my glass replaced and the antenna was left off my truck...and now my windshield wiper fluid will not spray...this sucks...i will never ever go back.... read more

Rock cracked front window. Jack Morris Mendenhall to care of it quickly and professionally.

My car was broken into, and I needed a side window replacement. My insurance carrier made a referral and an appointment which was a week later, and was just a few dollars below my deductible amount. I would be out of pocket for the total bill, and have to wait a week. I called Jack Morris on Mt Moriah the following day and spoke with Heather. She got me in that morning, ordered the glass before I got there, and my car was ready within a couple of hours, for half of the previous quote for replacement. I could not be happier. The service was fast and high quality, and Heather is so pleasant and helpful. I had my car back immediately, and for half the cost. I give them 10 stars for this 5 star review. Call Jack Morris first for auto glass. read more

My windshield has a rock to hit it and needed replaced. My first interaction with Jack Morris was with Elizabeth. She was so helpful and friendly. She went out of her way to serve and represent Jack Morris in the most professional way. Erik came to replace my windshield. He was great to talk with and also friendly. He did a professional job in a timely manner. After installing my windshield we found an issue or a defect with the new glass. My camera on the front of my car did not work. When I took it by the location, Elizabeth went above and beyond to help once again. She was actually the one to see and point out to me the defect of the glass that was received from Toyota. A technician came out and saw it also. Elizabeth went to work and got me in at Toyota to let them inspect the glass. Even Toyota recognized and told me about Jack Morris reputation. They said the folks at Jack Morris has never led them wrong. We set up a date to replace the glass and again Erik showed up and did a professional job. I don't want any future chips or breakage in my glass, But if There is one I will not hesitate to call them. There is no one else that I would even consider. Elizabeth,Erik, the lady at the front desk at the Mount Moriah location and all their employees go above and beyond. I with out hesitation recommend this glass company to anyone in need. They believe in customer service and their employees, especially Elizabeth and Erik, go above and beyond making sure you as the customer are served and satisfied. read more

Dropped off my truck to get my windshield repaired. They walked me through the pricing and options. The repair was completed exactly in the time they said and there were no issues with the workmanship. read more

I called jack morris due to insurance suggestion. I spoke w call center. They used my vin number to order correct glass etc. they scheduled me for 11/17/23 and said the shop would call me w specific time. I did not receive a call. So I called them. I knew it would have to be brought in because the call center said they would have to calibrate it w camera or defrost something special with the glass.. so I took off half of my work day. I was told to expect 4hr wait time. The office on Raleigh Lagrange rd told me to be there at 8am. I arrived and checked in. I waited 2 hrs before they took my car back. To be told they do not have the glass. They told me the call center ordered everything correctly. But the glass was at another location. They could not schedule me there for another 2 weeks. And I could use the other location next week. I CANNOT MISS WORK! I've already taken a half of a day today for nothing. So I will never use Jack Morris again, and I will tell everyone else not to use Jack Morris. There is no reason if I scheduled the appointment in advance for them not to have my windshield at that location, especially when I also called on Wednesday to confirm it and waited 2 hrs before they told me this. I live/work over an hour away. What a good demonstration of how no one values anyone's time or business. Poor customer service in not making this right. read more

Two nice and knowledgeable ladies helped get my windshield replaced today. Waited on the install and was very pleasantly satisfied with the information they readily shared with every customer, whether at the counter or on the phone. No surprises when you need auto glass work. read more

NOTE: REVIEWS BEFORE AUGUST 2022 ARE OLD OWNER. IT IS NO LONGER FAMILY OWNED. They do not answer their phones, half the time they don't even ring.. I had to followup with the dealership to get Jack Morris to call them, and then call me to tell me they had the glass in (it was out of stock). Quoted me no less than 4-5 hours to do the work. Asked 7 (yes 7 times) if it was really going to be that long and was told, minimum 4-5 hours. It was done in an hour and a half. We live 30 minutes away and had to make 2 round trips and my husband had to take a day off work, when I could have just waited. If they would have said, we say 4-5 hours but it probably will be done sooner, that would be fine. The manager told me it is ILLEGAL to tell people less than 4-5 hours and it was on an exam. Considering the drive time is variable based on the car, the fact that a 2023 Kia Telluride drive time specifically was on the exam is ridiculous. He was condescending and rude. He said "I'm sorry we got it done sooner." At that point, I lost my patience and said, the fact that you don't understand why this is a problem for me is exactly why your customer service is poor. I've used them before and the service hasn't always been this bad. I wouldn't use them again. read more

Needed my windshield replaced. They were super friendly and scheduled my appointment for the next day. The installers arrived promptly as promised and did a great job installing my windshield. I highly recommend Jack Morris Auto Glass. read more

Had my windshield replace today. Requested an appointment last Friday and was given Monday as the install date. Was told that I would be contacted early Monday with an appointment time. Monday morning came and I received a call from Cody with a range of times for the install. Cody showed up right on time. Windshield was replaced quickly and it looks great. Very friendly installer and appointment desk. This couldn't have been any easier. Jack Morris is a local company and deserves our business. I recommend them highly and will personally use them if needed in the future. read more

A great experience. They helped handle my insurance claim for my cracked window on my vehicle. Brought the vehicle to them and was amazed at how fast I was in and out! Will definitely recommend them to all of my friends! read more

Excellence on every front, from making the appointment, to their dealing with my Insurance Co, to the installation of a new OEM windshield in my Porsche. Very courteous and professional people in the office and the shop! read more

I called and got same day windshield replacement! It was easy and they did it at my wife's work! Thanks for the great price and service!

I called the union ave location, which directed me to the mt moriah location bc it was closer. I have a chip on my windshield smaller than a quarter, and it took them about 20 minutes and $40 to fill. They were very nice and professional, and they cleaned the interior and exterior windshield around the chip. If it spreads, the money I spent to fix it will go towards a new windshield. I was impressed with the prompt, polite service. read more

Great service and attention. Bridget and Paul took the ball and ran. Perfect job and fantastic communication.

Had to take my wife's car in early last month after her windshield was hit by a rock and cracked. I am always leery of any type of car repair but they were really straightforward and did a good job. They gave us discounts based on our insurance policy (insurance did not cover the damage) and bringing the car to them as opposed to having them come to us. They let us know that we were missing some molding on the outside of the car and even took pictures to share with us. Only downside was they did not let us know that for the first 24 hours before removing the adhesive tape, the car would sound all the windows were down. Otherwise I will definitely come back if I need any auto glass work in the future. read more