Meanest ladies I have ever met at a sale. Sarcastic when I asked about the items; When my husband…read moreasked about the price of something she accused my husband of going places in the house that were off limits. Terrible experience considering the high prices.

Rude to previous customer, then my wife and finally me. Avoid hiring or buying. There are too many…read moreothers to choose from.

Jim was great to work with. Even though he couldn't take on our sale, he gave me recommendations…read morethat really helped me out.

there is no better sales company like these guys!! Friendly and helpful, these people are like…read morevisiting friends! They are funny and seem to enjoy what they are doing. I find myself going just to spend time in an enjoyable environment. Always fairly priced and they know their antiques! Don't miss out if you want to pick up something or just to feel good.

Working with Chris and his team was a great experience. As a listing agent i was tasked with…read morefacilitating sale and clean out to prepare to sell an estate. With no family in town, Chris was my contact on all aspects of timeline, including sale set, coordination and staying on our timeline. It was very successful. They were professional, knowledgeable and supportive throughout. I couldn't have picked a better team. Thank you! Donna Leonardo

The man that owns the business and runs the sales is very disorganized. His process for holding and…read morebagging items the customer wants to buy is absolutely crazy. You end up getting other people's items in your bags and there's no way of reconciling because their sales are out of control. The staff are overwhelmed and they seem so discouraged by the chaos his sales techniques and the check out process creates. I would never hire this company to do an estate sale.

It has been a year since I was asked to find the best way to liquidate the furniture, art and…read morepossessions from an estate. The process of conducting an estate sale is no easy task and I was daunted all of the details involved. I found it particularly difficult to research the many estate and household sale companies in the area simply because there were so many. The sale was not easy for many reasons and I needed a professional operation. A company skilled to handle some of the artwork and furniture contained in the sale. Luckily, though word of mouth and by way of a very good reputation I found Mel & Company. I met with Mel to discuss the challenges of selling this estate and I found her to be upfront, a straight shooter and very professional. Mel and her very competent staff conducted a three day sale that by far exceeded my expectations and relieved me of much worry and stress. The items in the sale were beautifully displayed and sold with dignity. I could not have been more pleased with the process and the results. I am happy to write this review for anyone who maybe tasked with finding an estate sale company in the Rochester area.

Had an altercation with a Mel & Co employee this past weekend - tried to engage him in conversation…read moreto understand where customers could park for the estate sale held on a cul-de-sac. I peacefully moved my car twice but was treated with sarcasm + contempt when I dared to try to understand more. Having worked in various forms of customer service for over 30 years (owned a retail store with top notch customer service for 15 yrs) I would suggest this employee not interact with the public.

Really disappointed. I purchased my wife's engagement ring from Heritage in 2010. Vince was such a…read morepleasure to work with that I returned to purchase the matching band shortly after. We were told that since we purchased the rings there that they were under warranty as long as we had them cleaned and inspected every 6 months, but were never given any paperwork on this warranty (I guess this is where we went wrong). We have been getting the cleanings and inspections as we were advised to do and no one has asked us for warranty paperwork. We had the rings resized and soldered together in July of 2016. A small diamond in the setting fell out so we brought the ring in for repair in early January 2017. We were told that we needed to bring something in showing that the ring was cleaned and inspected in the last 6 months. So, we brought in our receipt from the resizing and soldering. Tim told us that this was not the correct paperwork and that we should have a pamphlet where they sign each time the ring is cleaned and inspected. I asked if I could have the pamphlet to get signed for future cleanings to make sure there is no issue on the future and Tim just kept saying that our ring isn't warrantied. At the end of our discussion we were given the ring and not charged for the service of replacing the stone and Tim said he would look into putting the warranty paperwork together and we could return a week later to pick it up. A week later I stopped by the store to see if the paperwork was ready and I was told Tim was on vacation for the week and the paperwork was not prepared for me (I'm guessing he probably knew he would be on vacation all week when he told me to pick up the paperwork this week). I was annoyed, but I was patient and just called the following week. When I spoke with Tim on the phone he told me that he would not be giving me the paperwork. He also explained that they warranty their rings now, but didn't do that at the time I purchased the ring. This whole experience left me feeling quite perturbed that I had been jerked around by Tim for a couple weeks. I was also disappointed to find that the warranty that I thought I was purchasing along with my ring by going to a local jeweler was non existent. I raved about Heritage since the day I bought my wife's engagement ring. This will no longer be the case for this jewelry store that doesn't plan to take care of an old customer in the future.

If you enjoy high pressure sales situations on poor selections that are way overpriced by all means…read morego here!

Extremely helpful in helping me find something I had been looking for and customizing it for me.read more

The sales ladies were rude and I felt like I was imposing on them until I showed them my bank…read moreaccount and then they started being friendly because they realized I'm rich.

They do seem to do a lot for the Rochester community and have a noble mission - I think I was just…read moreunlucky and had a bad experience with them trying to execute that mission. I was working through applying for the First Time Homebuyers club. It's a tedious process that requires printing a ridiculous amount of paper. The person I was working with was uninspired and gave off the overall vibe that I was inconveniencing them by applying. There was an extreme lack of communication, and ultimately it was up to me to figure out that I was denied 2 months into the process. She never bothered to tell me I was denied. Once I questioned Neighborworks about it, they said I was over the income requirements; they showed me the final application, and the worker put down my wrong income info. I would love to make what she said I make - but I showed them the math (multiple W-2's) and that I was well under the income limit. NO RESPONSE. I had to prod more, and eventually I was told I have to wait for the next calendar year to apply again with this years taxes. No apology, no acknowledgement that they screwed up, nothing. At this point, it's too late for me to apply, I need to buy a house well before I'd finish the saving program. TL;DR - Applied for FHBC. They messed up my application with a math error. Denied by state lending agency. They never told me and never apologized.

There are numerous roof repair service providers in Rochester area. But to my knowledge…read moreNeighborWorks® Rochester Inc is the best service based company & and it has received much appreciation for its environment friendly energy-saving program

My husband bought my engagement ring from a referral from a dear friend from MJ Gabel. I get so…read moremany compliments on it. I love they listened to my husband on what I was looking for. We went back for the wedding ring together and they had a perfect match. I periodically go back to have them cleaned. Here is a picture of the before and after from them cleaning them. Anne is so friendly and her attention to detail is outstanding. They give you their undivided attention. I fully recommend them.

MJ Gabel helped grade, appraise, and sell my loose diamond. Anne in particular was so helpful and…read moreher knowledge instantly made me think I was making the right choice. I would HIGHLY recommend using them, true professionals!