Incredibly kind and helpful staff. I visited the branch at Queen Street during a near emergency and Chris and the team were very supportive, even on a late Sunday afternoon. I was on a visit to PA and had to drive back that afternoon and was stressed with the car situation. Chris and the team did not try to fleece money because of the fact that the customer was in a difficult position and in fact, they quickly checked my car, confirmed that they were unable to repair it, however did not charge me a single penny for the diagnosis, even though they did spend a good 15-20 mins trying to find the issue. They also tried to discuss issue and provide potential solutions. I think it's rare to find a place like this and people like and I would highly recommend them for their honesty and work ethics. read more

My daughter is attending college for the first time in the Lancaster area and is far from home. She had an emergency with her car and Lou was extremely helpful to her. He also took the time to speak to me on the phone and expressed how much he cared about making sure her car was safe when he was done with it as he "has daughters of my own" and would want them to be safe in their car. I wanted to reach out and let Lou know how much I appreciate his thoroughness and kindness to my daughter. It is unusual for someone to be this caring and dedicated in their work. Thank you! read more

I went in for an oil change and had a really great experience. The service was excellent and everything was handled very smoothly. Luis Rivera helped me and he had such great energy the whole time. He explained the details to me and made sure I understood everything about the service. They basically took care of everything for me, which I really appreciated. I would definitely recommend this place! read more

Was getting ready for a trip and was preparing my car. While doing so, I noticed a nail in one of my tires. Unfortunately, it was in an area that was not repairable. Went to Jack Williams, our regular mechanic where we bought the tires, and he was able to promptly get the tire replaced under warranty and save our trip. They have been our go to shop for many years. Excellent service!! read more

I purchased tires on Amazon (for the first time) and had them shipped to Jack Williams. Guys at the shop were extremely helpful and did a great job with the mount and balance. No extra fees or hassle. I recommend calling the shop and confirming after you order because Amazon doesn't give them a lot of info. read more

At the 1543 Oregon Pike, Lancaster, PA 17601 location, Terry is always super helpful. My daughter's new car had a tire issue, and Terry saw us immediately and had the crew check the tire and do a complimentary brake pad check for free. I've always bought my tires here, and I will continue to. read more

Had an bolt stuck in tire. All 4 tires were low so I decided to have them all replaced. They were able to fit me in on a busy Friday afternoon and I was out was out with 4 new tires within a few hours. Great customer service from the front desk. read more

These guys have done a great job over the years for our cars. They are always fair, explain what needs to be replaced or what will soon need to be repaired. Fair pricing, and good communication. Highly recommend giving them a try. read more

Nice group of guys. I like to ship my track tires to them to swap on my rims. They do a great job and it's very reasonably priced. I bring my normal daily driver there too. read more

Friendly people. Great service. Have been going here for a few years and have never had a problem. They are always willing to help me out. Highly recommend! read more

Easy scheduling process, easy check-in, quick PA inspection and no pressure to add additional services. Could not have been easier on a Friday morning. read more

Great shop to go to - friendly, fast and the best price around. Needed a tire alignment and we were out in 20 minutes.