We stopped in here and I got a chicken sandwich. It was decent. It had two pickles on it kind of dry to be honest and nothing I would say hey I must go try again, but it was a decent. read more

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Not one single person acknowledged we were there for 15 minutes standing at the counter. The skinny dude at the fry station stared at us with food all over his lips. The woman with the multi colored wig eventually said she was working drive through then 10 minutes later asked us what we wanted. She got my 4 year old autistic grandson a single scoop of ice cream, they said they have no milk for milkshakes so even though their sign says 2 milkshakes for 6 dollars, you couldn't order it. Even after getting the scoop of ice cream it was standing and playing the waiting game to eventually pay for it. Also the bathroom needs cleaning and their wasn't any paper towels to wipe your hands on. The chocolate ice cream tasted like the cheap Walmart brand. It wasn't good at all. We will never spend a penny in there again. I would give it NO stars if the app would let me. It was very strange, I don't believe I have ever been treated like that by customer service anywhere. read more

Young woman at front was rude and clearly upset that we arrived at 3 pm when she was cleaning floors. And by cleaning I mean dumping hot water on the floors. And being rude to every customer that came I'm by literally yelling at them to stay off the floors. Food was okay but eating environment was awful. read more

rude af. drivethough at 10pm wasnt even trying to do her job. when we left cause she was rude she said "great"

The absolute worst fast food place in all the south(the one on Atlanta hwy , Montgomery, Al Everytime I go there , I have at least 2 different problems with my order. My sister (who is an Invalid loves their big Jack burger) it's so close and convenient, but after my last visit I am done! Don't bother trying to get in touch with corporate office, they are as incompetent as the store manager and associates. I guess the old saying a fish rotting stars at the top. read more

I just left at at 10:49 this morning. They still serving breakfast and start lunch. I ordered lunch a number 2. Please tell me why my food is cold as ice. The last time my pancakes were hard as a rock. Could not get a manager on the phone. No refund no replacement meal. I can not keep giving my money to pitiful service. read more

Jack's Restaurant in Troy Al has the best fried chicken sandwich one can eat. Ordered one Saturday not expecting anything, but a inexpensive snack. Received truly the best chicken sandwich I had ever had. That is the location Troy Al. Please try. Won't be disappointed. read more

I went to the drive through, the service was good and fast! But wasn't a huge fan of the food. My gator tots were salty and my breakfast sandwich was sloppy. I ate it all though lol. It was good but probably wouldn't ever go back. read more

Yes the last three times they have got orders wrong! Tonight 3-29-24 they would not even let me order what I want and very rude about it! I will not be going to this Jack's anymore. I will not recommend this place to anyone! Very bad customer service and management! read more

Best fast food breakfast you can get. I don't have Jacks near me where I live, so when I visit my dad in Montgomery, I always eat there. The staff are always kind and helpful. read more

I ordered the new spicy chicken sandwich and i was charged 9.06 for the meal but she said it had to rung up separately which was fine but i've gotten the meal before and it was 7.22. Then i come home and the sandwich didn't have any spicy sauce on it. read more

The food is decent but the service is not friendly. They don't thank you for your order they don't tell you have a nice day they literally say "pull up" after you order, no smile, nothing. They don't even count your change for you, just dump it in your hand. read more

This location has great breakfast! I've gotten it several times and it's always fresh, hot and delicious!

I ordered my usual a breakfast special of grits with butter and cheddar cheese. Being lactose intolerant I can't eat American cheese due to high milk content. I checked my order prior to leaving and noticed it was not cheddar and advised the cashier. She accepted it back and asked me to pull up in line to wait. She immediately came out handing the box back to me and stating it did have cheddar already, we are using slices now. Upon arriving home prepared to eat, a small taste of the grits indicated that it was American cheese as it immediately caused me to feel bad when digested. I tried calling back to resolve the concern however, with the restaurant having caller ID and because I used my debit card to purchase they recognize my name so they have not answered the call. Also, unbelievably, this restaurant business has a feature set up when called, which does not accept no caller ID calls (???). A couple of times someone picked the phone up and quickly hung up. Unacceptable and poor customer service. Dissatisfied customer! This is for store Jack's # 240 Montgomery, AL on 4011 Atlanta Highway. This experience does not deserve one star!! read more

Very average fast food chain. Burgers were average, fries were seasoned but had too much salt on it. Wide menu: southern basics like sweet tea and fried chicken. I would give this place a try to form your own opinion - Ansel Ponce Diama read more

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Despite this Jack's convenient location (Dalraida Commons, Atlanta Hwy) to downtown Montgomery, unfortunately I avoid patronizing due to the repeated unfriendly service. During my first attempt to order from this location (lunchtime), I was asked if I could choose another drink option because my milkshake was going to be "too hard to make. Can you order a Coke or something like that?" Of course, I asked for clarification from the manager and was told the same, and that I'll have to wait a bit. Not sure if it was meant as a deterrent but I was perfectly fine with waiting, so I told her that I was actually needing two of the same milkshakes. The manager hesitated then added the reason it was too hard to make being because the ice cream was still frozen solid (unusable). Gotcha; I understand that. Not sure why they didn't choose to just state initially that milkshakes were unavailable at this time. I figured, ok, poor planning on their part, but not end of the world. I still needed my milkshakes to bring home to my family, so I drove to the Jack's location on the Northern Boulevard (231). The staff & management seemed much friendlier, and I got my milkshakes. But, unfortunately today the Jack's on N. Blvd didn't have power. They indicated such with a sign on their drive thru speaker, drive thru window and customer entrance doors. That being said, today was my second attempt to order from the Jack's Dalraida Commons (Atl Hwy) location. Upon arriving at this Jack's, I noticed the produce truck was unloading and actually blocking the drive thru speaker/order area. So, along with other cars, I lined up at the window to attempt to order. Lunchtime and a bright pretty day after Hurricane Zeta; clearly there must've been workers inside and on shift, as obvious from the amount of cars presently in parking lot. No employee came up to answer the window, nor the customer entry door when people would try to enter but doors were locked. Posted hours, but no indications they weren't serving. No signs on the window stating such. So, I peeped inside the door window to spot several employees sitting in the customer booths; they waved their arms towards me, almost shooing me away. I asked if they planned to open and finally a woman opened the door and greeted me with "Ma'am, clearly, we don't have power right now." I asked her politely if she could place a sign up to help notify others, and was told there already was a sign put up. I thanked her and wished them power soon and left. I've worked my fair share in the restaurant industry, so I know when I see problematic areas. I hope this location can get better customer service experience. It definitely speaks volumes on the management. Places don't last long with poor customer service. Jack's food (and milkshakes) are a treat to my family, so I hope this location doesn't smear that treat we look forward to. read more

We come to this Jack's because we love Jack's breakfast, It's close by and it's a quick grab and go first thing in the morning. Actually, what I should have said is "occasionally" we love their breakfast. 90% of the time we drive away with orders that are incomplete, completely wrong, thrown in the bag, or just plain inedible. I guess you could say it's my fault for continuing to go, but I digress. Today was the last straw for us. We won't be back. We got home with an incomplete order and the biscuits were so hard that they crunched! Why am I paying for food I can't eat?! I don't know if it's a management problem or just crappy employees. Some of the time the employees are polite but more than notable times I've wanted to toss my food back at them and drive off. I'm sick of the service in this town and the low expectations people expect from the service industry. We are paying for food without any rudeness. If you don't like your job or incapable of completing tasks that are required of you (I.e. edible food)... move to the back Replace everyone in this store Jack's! read more

Customer service was terrible. I said I wanted my order to go, but they gave it to me on a tray. When I told them my order was to go they acted like the world ended, threw everything in a bag, leaving half the fries on the tray. For the kids milk, they put the milk in a cup and put a top that wasn't meant for the cup (a coffee top) so my daughter spilled it everywhere. First time at a jacks and won't be back. read more

I was excited to hear Jack's was opening a location in Montgomery. They have awesome fries and use some kind of seasoning on them. The burgers are pretty good but typical fast food burgers. Their chicken fingers are really good and they have awesome honey mustard. read more

Jack's Family Restaurant - the front of the restaurant - Burgers Near Me - Montgomery, Alabama

Consistently mess up orders. Always give fries when clearly the receipt says mashed potatoes. They want 15 an hour lol.

Today on 9/17/15, this was my first time eating from this location and their food was a lot better than what I've experienced at this particular Jack's that's located outside of Montgomery. The burger was really good and the fries was also good and hot. It was worth paying $6 for the meal and I will be back. read more

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Since this location opened, I've driven past a half-dozen fast food places to eat here. I'd also recommend it to anybody who would listen. No more. The food is still good but there's been a steady decline in customer service over the last few months, and it seems to be getting worse. Smiles and a friendly greeting are no longer something you can consistently expect. The fact you give a name with your order doesn't mean they'll use it to let you know your food is ready. Orders that used to take no more than five minutes take 15-20. My last three visits have involved slow service, staff who looked like they would rather be anywhere but at work, and no apology for the waits. FYI, on each visit there were no more than a couple of people eating and one person waiting for an order inside. To be fair, there were 3-5 cars at the drive-through each time. I don't expect the world to come to a screeching halt when I walk through the door. When a restaurant is obviously busy and I see the folks behind the counter doing their best to take care of the customers, I'll happily wait my turn. Sitting in a practically empty dining room and no one letting me know my order is delayed while they make more of something and not offering apologies for the wait don't make me want to come back. I'll probably still stop here if I happen to be in the area and have time to spare, but more of my business will go to the burger places closer to home from now on. read more

Jacks on atl hwy Montgomery al is pathetic. Pull u up for a milkshake. Wait 10min, go inside and ask for refund cause i didnt have time to wait. Watched 6 other cars get food at drive thru, as i walk inside the lady is just now starting to make it, asked for my money back and that even took almost 5 min. This is not the first time so dont order a shake cause no one likes to make one,as im waiting on my refund one of the managers is fooling with the trash cans, how about u should have made my shake 10min ago, made eye contact with him as he quickly played dumb like he didnt hear anything even though he did., he knew he should have made it but like i said its something about making a shake, told myself 5 trips back id never go back, obvious now nothing has changed. O and the manager messing with the trash, there was 2 people dining inside so he takes the trash before worrying with front line. read more

The hash browns were hard as a rock! Period. The thing that really galls me is not only did whomever package those hash browns know FULL WELL they were hard as a rock, when I called immediately to speak with management at the Montgomery Al (across from AUM) the phone just rang and rang and then someone picked it up....didn't say a word and then hung up! That location needs to GET IT TOGETHER. read more

I agree and good customer service to go along with it. Almost as good as Chick-fil-a

no matter which jacks i go to they never give me my sauce ever. only reason i go to jack's is for their comeback sauce and i always have to go back and ask for it, that must be where the name comes from. read more

good food and nice service they have never gotten my order wrong but i have seen them get other peoples order wrong but over all a good fast food restaurant read more

Great breakfast spot! Good service too. The biscuits are delicious! Drive thru is quick and hardly ever a long line to wait in.

Reviews are all over the spectrum so I'll share my experience. I had no issues really. I was nervous because of so many messed up orders, but I did ok. Never had their fried chicken so ordered a couple 2 pc. I really don't care for their "to go" packaging. They put the food in a boat an then slide that in a paper bag, stack them on top of each other and put it all in a plastic bag. Need a good stable ride or you'll have a real mess on your hands The plate came in a styrofoam shell and as with mashed potatoes and gravy some of the fries were soaked in gravy. Would be better with a separate container. The fries are the standard frozen crinkle cuts-plain jane. The mashed potatoes were good. The chicken is ok, but for the price it is high. I'll go to Popeyes or Churchs for a better value. The service was adequate, not super fast but not slow either. The biscuits are the highlight since they are the biggest out there. read more

Was happy to see a burger joint open up in Dalraida. Their Big Jack burgers are similar to a BK Whopper with what they are dressed with and condiments except the beef patties are a bit thicker but I don't believe they are "flamed broiled/grilled". The fries they serve are the crinkle cut variety with a type of seasoning salt on them. Tastes similar to Lawry's seasoning salt. They also serve fried chicken and chicken strips. My son is a big fan of the chicken strips. They have a large menu for breakfast. I particularly enjoy their double biscuit and gravy. Lastly their milk shakes are quite good. They use Blue Bell ice cream, and that's pretty much a must in Alabama. read more

Amazing what a little attitude can do! I had never been to a Jacks, and after reading reviews, working near by, I decided to give it a shot. I entered to a spotless interior, and was greeted immediately! The counter girl recommended the chicken fingers first, and burger second. I opted for the latter, add cheese and extra pickles with an order of fries. After a short wait, I was off! When I returned to my car, I was overwhelmed y the smell of goodness, fries fresh from fryer, a burger still melting the cheese! There were several pickles, one in each bite, and fresh cut real onions, ketchup and mustard in the perfect ratio. The fries had a house seasoning on them, salty and savory, so so good! I finished every bite in record time, wishing I had ordered a larger burger, and this coming from someone who does not care for ground meat! I decided that if the burger and fries were this delicous, what could a chocolate malt be,,,,pretty close to perfection. Wrong. I opted for the drive thru, and all I can figure is the girl was having a real bad day. A real bad day, but don't take it out on me!!! She never said what my total was, and I got the eye roll when I asked. She thrust my change at me as if I was the enemy. She shut the window with more force than needed, only to return quickly with a delicious frosty, thick,chocolatey shake!!! It was one of the best I have had, but due to her attitude, I will settle for the other guys mediocre product and a smile. As I drove away, all I could think of was $15 an hour for attitude, shoot, Im married, I can get that at home for free!! Will never bother Jacks to take my money again. read more

Half the order was wrong. Guess I will have to check every time i go there to be sure the order is correct like i have to do with hardees.