Well! I stopped in today 7/26/23 around 6 pm. Apparently I was invisible in a bright pink shirt…read morewondering around trying to decide which bulb to purchase for my Honda civic brake light. Since NO ONE was going to ask if I need any help. I finally ask Taylor for some help. Obviously he wasn't thrilled since he was standing next to the shelves eating pizza. After looking around he picks out the bulbs I need & I pay for them. Naturally I have questions as to how to change it out. Taylor tells me to look on YouTube because there are literally millions of videos which will show me how to do it myself. I asked if I need any tools ? He says no. I'm thinking ok! Because I sure don't want to get a ticket since I don't know how to change out a bulb for my brakes. And gee Mr auto parts store clerk! I get it. I'm taking you from your pizza but could you do better than that ? Welp I go outside & grab my owners manual & I start trying to pull the holder for the bulb. I look in my manual & it states I need a different size. Back into the auto parts store & this time a guy with blond curly hair looks it up but assures me it's the right bulb. I suppose I should not ever refer to the owners manual because these two geniuses are sure not going be more forthcoming. Do I need to mention that it's 101out there? In Texas ? No? Ok. After being unsuccessful trying to remove the other bulb, I decide to drive home. At this point I was hoping a cop would pull me over because I was going to ask him for help. Because gosh darn it all, O'reillys sure doesn't go above & beyond to help any customers. All I can say is that in the past I've had really nice people assist me. Clearly it was my fault I went to O'Reillys. Guess where I'll go the next time I need something ??? Damn shame! I've used O'Reillys since they were Hi/Lo in the late 90's. Awful customer service. I was very surprised. Wonder if they would let their mom/wife/sister etc drive around with a burn out brake light ??? Because guess what? I do not have family & I had just left Physical Therapy this afternoon at Baylor Scott & White so the last thing I needed was such indifference. At least at a convenient store buying a bottle of Gatorade I get greeted and told to have a nice day. Imagine my surprise when I read that they can in fact install a simple brake light bulb. Hmmm Must be nice but the store located in College Station on hwy 6 is NOT the place to go to if you need assistance. Never again !

Back home I always choose AutoZone over O'Reilly's…read more Several weeks ago I was visiting my parents and we were working on my dad's truck. We needed a few parts so we went to several AutoZone locations first. While we were able to get several parts without issue, we couldn't even place an order for another part we needed and didn't get much help at either location we visited. While running some other errands I suggested we cover all our bases and check out O'Reilly's before changing our plan of action. This one was nearby so we stopped in right before 11am. When we entered there were maybe 4 or 5 young employees all helping someone- fairly busy for a weekday. The manager finished up with the person he was helping first, so we went to talk to him at the counter. Unfortunately, I didn't get the managers name, but I wish I did, he alone was worth the trip here. He was both knowledgeable and helpful. Not only did the manager have a great suggestion to bypass getting the part, he even pulled up another company's website for what we were looking for. It was a company my father had used before, so he was pleased with the suggestion as well. Not a lot of businesses like this will think outside the box for other solutions, nor risk losing money by recommending someone else. The managers also helped us find the remaining items we were looking for while simultaneously overseeing his employees consultations. I was very impressed! By mid afternoon the truck was up and running and we were on to the next thing. I really wish I could give the manager the appropriate recognition with a proper shout out, but I'll definitely be returning HERE when I'm in College Station and have an automotive need.

This place has been a constant pain…read more Aside from the awkward long waits at the counter that usually lack any semblance of customer service aside from announcing my total, I can't say I've had a good experience in the 15+ times I've been there. I've returned things before and the staff was extremely rude about it. Between myself and my father a we do a significant amount of business there. I recently spent almost 2k in parts alone on a project between a few different stores. I know I spent around 800 on the one here. Most recently I called in to order a part. They called back to say they couldn't find it at the store they were going to have to have it delivered from. When I asked if they could get it from any place else, they said no. A few extra days wait ? No big deal to me. Still a no. Will you ever be able to order the part you very clearly sell without demanding I buy the over priced 3 times the cost same thing ? Nope. After stating that it's funny that more than one store in about a 100 mile radius carries it I heard the dial tone. I can see online it's in stock in a few different stores of theirs. I don't hate Advanced. I just hate the way this store is ran. Telling me there is no solution is a pretty great way to guarantee that at least in this town, I'll constantly be taking my business elsewhere. - come to find out Amazon is a great place to find some things. In this case it was actually quite a bit cheaper. Win win I guess ?

This place looks like a big auto parts store, but it only looks so. There is a large area for…read morecustomers to browse accessories, bug deflectors, mirror kits, floor mats, steering wheel covers, wash & wax supplies, etc.: really hobby stuff. Stuff like jacks and tools are there, but barely better represented than at the Univ. Dr. O'Reilly store. I once tried to find a lug-nut for my car (its not a damned Hispano-Suiza; its a friggin' Toyota!), and ended up having to drive all the way to Hwy 21 & Gordon's Truck & Auto Salvage. Another time I needed engine mounts, which I knew they wouldn't stock. They had some problem with their software and the serial #s of the required parts. First they told me the two different mounts were the same price. Then they called back, a day and a half later, telling me they could only order on of the two, and that I'd have to order the other at the dealership. I decided to do both at the dealer, before the story, or their hapless supply pipeline change again.

They helped me super early in the morning with my car battery, turns outs it was just my turmoil…read moreand they easily replaced it without charge! I still tipped because of how helpful they were

I needed to replace the sun visor on my son's truck. Travis ordered it for me, and then even…read moreinstalled it for me at no extra charge. Great service from a professional. Thanks, Travis!

Thanks to Martin at NAPA Auto Parts on University Dr, College Station for great customer service…read more My daughter and I needed coolant quickly for her 2012 Volvo S60. The store had it in stock and Martin made our worries disappear. My daughter made it to TAMU on time, registered for her classes, and we made it to our home 2 hours away safe and sound. Thanks NAPA!

My battery seemed low, so I went to have them check it. Turns out it was dying, and was still…read moreunder warranty (from AutoZone). The exchange for a new one was such an easy process. Sign up for their rewards program, and everything will be searchable by your phone number. The staff there were quick and helpful.

I like Autozone chain in general. I've used it in different parts of the country. This one is good…read morebut not the best. The stock sometimes can be very limited: e.g. a few months ago, they didn't have the windshield wipers of several different sizes in their typical brand: Rain-X. Yesterday, out of 4 different types of jump-cables they had only 1, and that was the most expensive. But, it's a good store overall, and the employees had been friendly. However, yesterday, I was shocked. I came to the store about 8:45 to buy jump-cables. When I came out of the store, I couldn't start the car, so I came back into the store, and asked them to give my car a jump-start (I know, they have a special station for that, it's well visible right behind the counter). At that point one of the two employees was slowly rearranging things on the shelf, while the other, more senior was helping a customer at the register. The first employee said that he had to ask the other one. The second said: "No, not today, we will be closing soon." Huh? I should camp out on their parking lot until tomorrow? Fortunately, the customer who just had paid for his purchase has kindly agreed to help. It's the first time I've seen that employee and I hope he won't work at this store for much longer.

I am starting a solo RV travel trip and found out the night before departure that my adapter for…read morethe lights on my tow vehicle would not work. Of course, I found this out on a Friday evening when places were closing for the weekend and I was supposed to be in Arkansas Saturday for my park reservation. I was referred to Texas Truck Riggins and Brooke was so incredibly helpful on the phone even with the shop about to close for the day. She was so kind and understanding to my situation and was able to connect me with Jason. Jason came in on Saturday, on his day off, shop closed, just to help me. He was so kind and just a genuinely great person. He got me fixed up and ready to go, and because of his efforts with Brooke, I was able to make my trip. I am so thankful for them both and I will refer anyone to them as they truly went above and beyond, more than any other place would. Thank you Texas Truck Riggins for saving the day!

If you need a truck accessory for your truck, this is the place to go. They can order the…read moreaccessories and install. Great people

Known Phillip since I was 19, he sold me my first bike. Great mechanic, better guy…read more BB

Daddy Phillip is the best mechanic around. He has worked on all my bikes for a couple years now. He…read moreis very supportive of the next generation electric bikes. Overall 10/10

I have always been loyal to AutoZone and I have been to multiple locations in multiple cities…read more While the company is still a good choice for automotive needs, or if you need to get a free code reading, this store did not meet my expectations compared to other locations. I have always been greeted upon entering an AutoZone. Some sort of acknowledgement, even if employees were with customers, to welcome me in, even if nobody is immediately available to help me. I'm also used to seeing a handful of employees working around the store. We came in on a Friday morning, before 10am, and I only saw 2 employees the entire time we were there. Not sure if they are short staffed or if maybe someone was on break. One was with a customer at the counter. Despite making eye contact with me, I didn't even get a nod of acknowledgement. The other employee was at the next counter over, intently looking at a computer screen. She avoided looking at me at all, even as I waited in her line (a line that was just me). I didn't expect her to drop what she was doing, but I did expect a cursory 'be right with you.' I patiently waited for her to wrap up what she was doing before speaking to her, so I wouldn't break her concentration. However, I got the distinct impression she was waiting me out to see if I would go away. I did have to eventually say 'excuse me' and see if she could bring me a part. Her body language and curt tone made it clear that she felt I was a nuisance. When she did get the part she practically tossed it at my husband who had joined me, pointed at the station right next to her and told us to check ourselves out. As I type this, I am now laughing because this sounds so ridiculous and doesn't match up to any previous experience I've ever had with this company. Listen, I'm a reasonable person. I fully expect that corporate told this store they are testing out this self service station (because I've never seen it anywhere else, unless they just don't utilize it or have it marked in any way) and to get as many customers as possible to use it so they can gather data before rolling it out at other locations. I'm not mad about self checkout at all! I just can't believe the obvious disdain and eye rolling we received in such a brief interaction! The customer experience from this one visit was definitely 2 stars. However, reviews should encompass more than one aspect, and AutoZone as a whole still offers needed products and services at a reasonable price! While most locations get a 4 or 5 star rating from me, this one is barely getting a 3. The fact is, that I ended up getting much more help from a competitor I normally avoid as a direct result of our visit here.

I am from Austin Texas and visited the AutoZone store at 1609 Texas Avenue in Bryan Texas. I was…read moregreeted and assisted by the most respectful employee by the name of Devin Bernal. He took the time to answer all my questions and provided me the exact parts I needed for my car repair. This young man is an asset to AutoZone and should be commended for his dedication and customer service. - Angel Flores