Mark's team at 2nd Street came in and replaced our old mismatched flooring on our main level with a…read morebeautiful new wood floor. His entire crew was amazing, from those who did the demo to the installation crew. They fixed our subfloor which had numerous issues and did the job right. I'd definitely hire them again and recommend them to others.

Thinking about having 2nd Street install your hardwood floors? Highly recommend you look somewhere…read moreelse. We had hardwood flooring installed in our den and it was a nightmare from the get-go. Measurements were way off. Two extra boxes of flooring and ~40 feet of 1/4 round. When asked about what to do with the 2 boxes of flooring (that we paid for), was told "you can sell it on eBay". Really? Then there was the installation crew. No one spoke English so any questions I had resulted in blank stares. These were not W-2 employees but sub-contractors. This crew stained the 1/4 round us and it wasn't even close to matching the new flooring. And then there was the damage to the new flooring during installation. The large staple gun that was used to "nail" the flooring was placed dozens of times on the previously installed flooring leaving nail head size indentations across the entire floor. And then there was the "customer service". Made appointment with Ackerman (the owner?) to inspect the damage and he never showed up, he didn't call, text, or email that he was going to make it. During one of numerous calls, asked Jessica to have Ackerman call us. She emailed me that she couldn't get him to talk to us. But to be honest, full discloser: 2nd Street is giving us $40 for the 1/4 round. Bottom-line: we will never use 2nd Street again and will never recommend them to anyone.

Over the years I have used eastern floor covering to do all the flooring in my home to include…read morehardwood, title and carpet. They have always done a great job from the start to the end of each project. I highly recommend them they have great customer service and the installation was excellent . I think they have reasonable prices and a great reputation. Im sure any future flooring projects in my home will include the great folks at Eastern Floor Covering.

Eastern Floor Covering provided excellent service. They were extremely patient and helpful while…read morehelping me decide on carpet vs lvp, making sure I got the best value. In the end, I chose carpet. They were even kind enough to hold my order for 3-4 months in their warehouse because I wasn't ready for it to be installed. On installation day, the technicians carefully moved furniture out of rooms, installed the carpet and replaced furniture. It was all pretty seamless. I chose Eastern Floor Covering because I really liked how engaging Chuck is. This is a small, very patriotic company that doesn't hesitate to remind the community of our shared values.

If there is such a thing as perfect, the carpet is perfect! The value, quality and installation is…read moreperfect. From our first meeting to the end everything went well. Everyone was professional. Veronica was present to ensure all went well. Julio did an absolute perfect job installing. I highly recommend this business.

Overall everything was great. From start to finish nothing but praise for the company as a whole…read more The price and selection was great and the whole team was a pleasure to to business with. Veronica who we interfaces the most with in regards to the estimate and overall quality control and management of the project. Bobby who installed the carpet was great and did an amazing job with a great personality. The work was done beyond our expectations. If any flooring is needed in the future we know who to goto.

Awesome service and great carpets!…read more I was referred to Ms. Kathy Hacker by our realtor when I was looking for a house in Virginia Beach. She was very professional, very patient and helpful in getting what we want for our house. Mind you, we were at Texas when we were doing all the negotiations. Needless to say we got our carpet that we like and in our budget. The installers who came in are very professional and courteous. Got everything done in a day and cleaned up after themselves. I would have given them a 5 star, but during installation, they poked a hole in a closet door, I'm thinking the workers pushed the door all the way out that the door stopper pushed a hole in the door. One of the workers came by a few days later after I told Kathy what happened. The guy said he will come back to repair the door but never did. We had the carpet installed at the end of July, it is now November so I figured they are not coming back to repair it. That is why I waited to write my review. Overall, great job, carpet feels great, looks great. If it wasn't for the hole on my door, absolutely 5 stars worthy company.

If you're going to consider Empire, make them your last choice to view. The Empire Today Sales…read moreConsultant found multiple ways to express that my consultation was a waste of his time unless I was ready to buy immediately. To push The sale forward the consultant offered the option to make a deposit to hold the deal and he would give me additional time to decide. He offered that I could change the order within 5 business days, or if I needed to cancel, then I would be fully refunded within 5 business days. The consultant claimed that my previous work with the military justified the exception. He called a supervisor, "A.S.M. Karen", to approve the exception. On Day 4, I called the phone number the sales consultant gave me to change or cancel. I requested the cancellation and Empire's corporate office declined the refund. By policy, a customer only has 3 days to cancel. The Sales Consultants appear to be at liberty to generate orders by any means, even in opposition or violation of policy. There is no local office contact information, corporate does not route calls to local offices. The consultant advised that I tell his corporate office to read the "special instructions" approved by A.S.M. Karen, to which the corporate office has no documentation, notes, or special instructions related to this exception. Dr. Gaither, the sales consultant, took no accountability for being manipulative and misleading for a transaction. This experience revealed a series of issues: - Sales consultants appear able to generate orders using promises that contradict company policy/contracts - Corporate has no visibility or accountability for those promises - There is no local office contact, and corporate will not reach local offices directly, leaving customers with no path to resolve disputes.

Rock Flooring Solutions was the best part about renovating my home! After all the painting had…read morefinished I wasn't quite happy until I saw the finished master piece of our beautiful floors!

From the owner: Specializing in vinyl, VCT, laminate, carpet, and repairs. We offer free estimates, price matching,…read moreand affordable prices!

Great service from this locally-owned business. Sammy and his right hand man did an awesome job of…read moretaking care of my carpets. These two were really easy to work with. SInce I need the house treated for fleas I had to take my dog, Bogey, to the vet to get a flea bath while the carpets were getting cleaned and taking a flea bomb. They had no problem...they just cleaned away. I was gone for over two hours and Sammy was able to get the four rooms and the hallways done before I got back. He called me when I was 10 minutes away and kindly waited so I can pay him. My carpets look great, the dog is flea free and I'm back to being an old Filipino man making everyone take off their shoes when they visit my castle.

Sammy (the owner) has a great thing going here and always delivers. His guys are prompt,…read morecourteous,and work hard to make you happy. I've used them several times and they never disappoint. Highly recommend!!!!

We provided them with measurements for three bedrooms for carpet and padding. After cutting the…read morecarpet and padding for the first two rooms, we discovered we were short carpet by 1' and padding was short by 5 1/2' so now we have to finish our third room by purchasing more carpet and padding from another company since this company wasn't willing to fix their f-up. Word to the wise, unroll your carpet and padding in the store before taking it home. This company won't honor the mistake once you take it home.

If I could give it NO STARS I would!!!! In 2013 I got carpet installed from this place. Big…read moremistake!!!! I've had bunching up SEVERAL times, and they only had someone come out to fix it one time. They hardly return calls, I had to call just to see if someone can come back and REFIX the crappy job that was done. Now they want to recharge me for the repair of coming out and stretching the carpet out. It's 2016 and my carpet still looks like CRAP. This is the worst carpet place ever. I tell people to steer clear of it, and take their business else where. I have to pay some other place to come fix Carpet Galleries contractors garbage work. Disgusted with them!!! NO STARS!!!!!

Outstanding company!!! We use rye's for all are flooring issues. Their work is clean and their…read morecustomer Service is the best I've ever seen. Can't say enough.

From the owner: Our in-house installer is the only Certified Installer in Hampton Roads area. He's gone to school…read moreand is backed by the Certified Floorcovering Institute (CFI). Ben has been installing flooring and carpet for almost ten years now, takes pride in his work and loves seeing customers happy. We also have several sub-contractors who do excellent work and have gorgeous portfolios.

There was a torn up section of carpet that I needed to get fixed. I had some extra carpet material…read morebut didn't have the padding. He had some padding and was able to patch it up nicely.

I can't say enough positive things about the great experience I had with Carpet Doctors! From…read moreanswering the phone on my initial call, providing an estimate in a timely manner, repairing our damaged carpet expertly, to following up in all areas of the process. Highly recommend Scott and Carpet Doctors!

After a pipe burst, we needed flooring and installation in four rooms. We chose natural wood…read moreflooring that looks great from the front door through the dining and living areas. We chose new tile in the bathroom and it was installed flawlessly. The bedrooms were done in berber carpet, with everything put back in place. Thanks to Dominick and his team!

For months I contacted people about getting new flooring, even had guys come by and take…read moremeasurements but for whatever reason they were un-responsible with an estimate much less doing the work. And after bad experiences with the "big box" stores on major appliance and home related purchases, I wasn't giving them any more money. Of all things, my plumbing contractor recommending Dominion Floor Covering after I even complained to them about bad service, and I have to say I what a great recommendation. After my initial inquiry, Nick came by the next day, took the measurements and with 24 hours I had an estimate. After I finalized my material color selection I had the work scheduled. The day of the work the crew arrived one half hour EARLY (when does ANY contractor show up early?). The three man crew led by Steve with Ronnie and Keith worked with great diligence, and were done by 4pm. The overall finish of my new flooring is excellent, the amount of custom cutting for molding and transitions due to the layout of my home was first class, the place was cleaned up with no debris, the whole thing was just great. In all my years as a home owner, I've never seen anything like. I have additional flooring work to complete, and no doubt I'm having Dominion come back to do it. Highly recommend.